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Recent guest reviews

The resort is beautiful. Great views, rooms, pools, overall design of the place is amazing. However, some of the staff there aren’t the nicest. Don’t get me wrong most of the employees there are friendly, respectful and super helpful..but some of them have terrible attitudes. And (because I notice things like this) you could see a few of the female staff sitting in groups staring at other guests talking about them. That’s the only negative I have about this resort were the attitudes of SOME of the staff. The rooms were beautiful, room service was good never took more than 30 mins for me, quiet resort most nights (which is great for me because I loved sitting on the quiet balcony hearing the ocean), our butlers were Nick and Ardley..both nice. They didn’t really go out of their way/do anything special. Which was fine we felt weird having a butler anyway..we only asked them to make reservations but they were both great butlers! I loved having the diamond club. I can understand other reviews people saying they got the DC and it wasn’t worth it. We definitely could’ve done without but it was nice to have the exclusive lounges (beach lobby), upgraded liquor, etc. IF you have the extra $$ get it.

everything was excellent over there, and we were so happy that our rooms got upgraded

There was, mosquitoes on the site and in. the rooms and in the buildings There was also a tray dogs at the site. The services was super and the staff was adorable and helpful. in all ways possible. They were so friendly and hospitable and willing to serve. They all deserve a monetary for their services. We. missed. the people there Hope to see you next year. All the best. Thanking you most sincerely.

Giving 4 stars instead of 5 because the air conditioning in the room was poor quality and there were mosquitos in the room! We took extra care to keep doors closed but yet we got bit by mosquitos every night inside the room when we slept. It was really annoying to wake up at 3am to buzzing in our ears and welts on our skin. Hotel should be more proactive about the mosquito situation by providing coils or candles. Apart from that, we loved everything about the hotel. We suggest that guests bring lots of bug spray, and possibility their own citronella candles to combat the mosquito problem.

Lazy river very nice,swim up pool nice, beach front good, room had a great view. The front desk staff were terrible they were not cordial, we were separated on different floors even though we book months in advance. The food in Jamaican corner was horrible for the four nights we were there.we complained but nothing was done.

Nothing was unique about this place. The workers are rude and begg for American money

I really liked the friendly staff, all of the pools, rooms were very clean and neat. The food was amazing for an all inclusive. I loved the nightly entertainment. It's a bit far from the airport (about 30 to 40 mins) but it was worth it!

The resort offered us a $600 resort credit at time of purchase. When we arrived they gave us $600 worth of $10 coupons. That not a resort credit and at check out we realized that hadn’t even allowed us to use the few coupons we utilized. Their up charge system is fraud, we had purchased about 7 bottles of wine, but got charged for 12 wouldn’t provide signed receipts and wouldn’t give you recipient when u were buying. Diamond status at the resort is meaning less don’t spend the money i saw my butler twice in the whole week and the only answer he ever gave me was a no. Had friends with us with out a diamond status and they got the same service, maybe actually better and went to the same restaurants.

Hotel was nice until an influx of guests resulted in food not being available. I barely ate the remaining 3 days of my stay. I didn’t like that the buffet was moved to a new location without proper notification and I didn’t like being forced to sit at a group table when my party was for 2.

Highway A1, Mountain Spring Falmouth Trelawny

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Royalton Blue Waters - All Inclusive is a short stroll from Burwood Beach and Blue Waters Beach Club. This 228-room, 4.5-star property has 4 outdoor pools along with a full-service spa and a free water park.


Dining

Free buffet breakfast is included with your stay. There are multiple options for onsite dining with 10 restaurants, including Grazie Italian Trattoria, which specializes in Italian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Royalton Blue Waters - All Inclusive's 228 rooms are air-conditioned and provide balconies or patios, minibars, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free newspapers, free bottled water, and safes.


Property features

Royalton Blue Waters - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. Airport transportation is made easy with an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.

Room options

Luxury Junior Suite

1 King Bed | 2 Queen Beds | Sleeps 4

Luxury Junior Suite Swim Out

1 King Bed | 2 Queen Beds | Sleeps 4

Luxury Junior Suite Ocean View Diamond Club

1 King Bed | 2 Queen Beds | Sleeps 4

Luxury Junior Suite Swim Out Diamond Club

1 King Bed | 2 Queen Beds | Sleeps 4

Guest reviews for Royalton Blue Waters - All Inclusive

Everyone (33) Couples (3) Family (4)
3
Everyone

By on Mar 15, 2020

Review comment responded on Mar 16, 2020

Dear Valued Guest, Thank you for taking the time to write a review. We are sad to read that you did not have a good time with us and we apologize sincerely for any inconvenience that you encountered. It is our hope that you grant us another opportunity to surpass your last experience. Regards

4
Partner Couples

The resort is beautiful. Great views, rooms, pools, overall design of the place is amazing. However, some of the staff there aren’t the nicest. Don’t get me wrong most of the employees there are friendly, respectful and super helpful..but some of them have terrible attitudes. And (because I notice things like this) you could see a few of the female staff sitting in groups staring at other guests talking about them. That’s the only negative I have about this resort were the attitudes of SOME of the staff. The rooms were beautiful, room service was good never took more than 30 mins for me, quiet resort most nights (which is great for me because I loved sitting on the quiet balcony hearing the ocean), our butlers were Nick and Ardley..both nice. They didn’t really go out of their way/do anything special. Which was fine we felt weird having a butler anyway..we only asked them to make reservations but they were both great butlers! I loved having the diamond club. I can understand other reviews people saying they got the DC and it wasn’t worth it. We definitely could’ve done without but it was nice to have the exclusive lounges (beach lobby), upgraded liquor, etc. IF you have the extra $$ get it.

By on Feb 12, 2020

Review comment responded on Feb 13, 2020

Dear Victoria, Thank you for taking the time to share your recent vacation experience with us and fellow travelers. We appreciate your comments highlighting our beautiful resort, great views, rooms, pool and service from our hosts. Please accept our sincere apology for any discomfort you encountered and your feedback will be shared with our Training and development for attention. It was indeed a pleasure serving you and we look forward to hosting you again. Regards

1
Everyone

By on Dec 26, 2019

Review comment responded on Dec 27, 2019

Dear Valued Guest, Thank you for taking the time to share your experience with us. It saddened us to know that you did not have a good vacation experience with us. We hope to have the opportunity to host you to an experienced surpassing your last. Regards

5
Friends

everything was excellent over there, and we were so happy that our rooms got upgraded

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Dear W.Lee, Thank you for taking the time to share your experience with us. We are delighted to read that you had a good time and we look forward to serving you again. Regards

5
Everyone

By on Oct 6, 2019

Review comment responded on Oct 7, 2019

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are happy that you had a good time with us and we look forward to welcoming you again. Regards

5
Everyone

There was, mosquitoes on the site and in. the rooms and in the buildings There was also a tray dogs at the site. The services was super and the staff was adorable and helpful. in all ways possible. They were so friendly and hospitable and willing to serve. They all deserve a monetary for their services. We. missed. the people there Hope to see you next year. All the best. Thanking you most sincerely.

By on Sep 2, 2019

Review comment responded on Sep 2, 2019

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are pleased to read that you had a good time and you received excellent service from our hosts. Please accept our sincerest apology for the inconvenience that you encountered and your feedback was shared with the relevant department for review and immediate action. It was a pleasure serving you and we look forward to welcoming you again. Regards

5
Everyone

By on Sep 1, 2019

Review comment responded on Sep 2, 2019

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted that you had a good time and we look forward to welcoming you again. Regards

4
Family with small children

Giving 4 stars instead of 5 because the air conditioning in the room was poor quality and there were mosquitos in the room! We took extra care to keep doors closed but yet we got bit by mosquitos every night inside the room when we slept. It was really annoying to wake up at 3am to buzzing in our ears and welts on our skin. Hotel should be more proactive about the mosquito situation by providing coils or candles. Apart from that, we loved everything about the hotel. We suggest that guests bring lots of bug spray, and possibility their own citronella candles to combat the mosquito problem.

By on Aug 31, 2019

Review comment responded on Sep 2, 2019

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are happy to read that you had a good time and we apologize profusely for the inconvenience that you encountered. Your feedback was discussed with the relevant Manager for immediate attention. It was indeed a pleasure serving you and we hope to see you again soon. Regards

3
Family Friends Family

Lazy river very nice,swim up pool nice, beach front good, room had a great view. The front desk staff were terrible they were not cordial, we were separated on different floors even though we book months in advance. The food in Jamaican corner was horrible for the four nights we were there.we complained but nothing was done.

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

Dear Valued Guest, Thank you for sharing your recent vacation experience with us. We are delighted to read that you enjoyed our lazy river, nice pools and a great view from your room. Please accept our sincere apology for the inconvenience that you encountered and your feedback will be shared with the relevant Managers for review and immediate attention. It is our hope that you will grant us another opportunity to surpass your last experience.

2
Partner Couples

Nothing was unique about this place. The workers are rude and begg for American money

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest, Thank you for choosing Royalton Blue Waters for your recent vacation and taking the time to share your experience with us. It is regrettable to learn that we were unable to meet your expectations; please accept our sincerest apology for any inconsistent service you received during your stay, this is certainly not the typical circumstance and your comments were noted as an area of opportunity for future training sessions. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Regards, Daniel Cazarin General Manager

Royalton Blue Waters - All Inclusive

Highway A1, Mountain Spring, Falmouth, Trelawny
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