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Hyatt Ziva Rose Hall - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Ziva Rose Hall - All Inclusive

Exterior
7 restaurants, breakfast, lunch, dinner served; international cuisine
Fireplace
View from room
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Rose Hall, Montego Bay, Saint James
  • Place, Three Palms Ocean Course
    ‪10 min walk‬
  • Place, Half Moon Golf Course
    ‪13 min walk‬
  • Place, Montego Bay Convention Centre
    ‪14 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪13 min drive‬

Room options

View all photos for King

Premium bedding, down comforters, pillowtop beds, minibar

King

9.0 out of 10
Wonderful
(18 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Double

Premium bedding, down comforters, pillowtop beds, minibar

Double

8.6 out of 10
Excellent
(8 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Premium bedding, down comforters, pillowtop beds, minibar

Ocean View King

8.4 out of 10
Very good
(16 reviews)
  • Ocean view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, down comforters, pillowtop beds, minibar

Ocean View Double

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Double

Ocean Front Double | Premium bedding, down comforters, pillowtop beds, minibar

Ocean Front Double

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite | Premium bedding, down comforters, pillowtop beds, minibar

One Bedroom Ocean Front Butler Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1087 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View King

Premium bedding, down comforters, pillowtop beds, minibar

Resort View King

7.4 out of 10
Good
(16 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, down comforters, pillowtop beds, minibar

Resort View Double

8.0 out of 10
Very good
(5 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club King

Club King | Premium bedding, down comforters, pillowtop beds, minibar

Club King

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Double

Premium bedding, down comforters, pillowtop beds, minibar

Club Double

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King | Premium bedding, down comforters, pillowtop beds, minibar

Ocean View Junior Suite King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

View from room

Ocean View Junior Suite Double

  • Ocean view
  • 657 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Butler Junior Suite

Ocean View Butler Junior Suite | Bathroom | Separate tub and shower, deep soaking tub, eco-friendly toiletries

Ocean View Butler Junior Suite

  • Ocean view
  • 1033 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Resort View King

View from room

Deluxe Resort View King

7.8 out of 10
Good
(9 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Resort View Double

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Resort View Double

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Junior Suite King

Ocean Front Junior Suite King | Premium bedding, down comforters, pillowtop beds, minibar

Ocean Front Junior Suite King

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 657 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, down comforters, pillowtop beds, minibar

Ocean Front Junior Suite Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 657 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King

Terrace/patio

Swim Up King

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Double

Swim Up Double | Premium bedding, down comforters, pillowtop beds, minibar

Swim Up Double

  • Resort view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Montego Bay

Hyatt Ziva Rose Hall - All Inclusive places you within a 10-minute stroll of Three Palms Ocean Course and Half Moon Golf Course. This 387-room, 5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Three Palms Ocean Course - 10 min walk - 0.5 miles
  • The Shoppes at Rose Hall - 12 min walk - 0.7 miles
  • Half Moon Golf Course - 13 min walk - 0.7 miles
  • Montego Bay Convention Centre - 14 min walk - 0.8 miles
  • Rose Hall Great House - 3 min drive - 1.4 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 15 min drive

Restaurants

  • ‪Choicez - ‬11 min walk
  • ‪Urban Heat by FlavorZ - ‬14 min walk
  • ‪Grindz - ‬13 min walk
  • ‪Jamaican Rootz - ‬15 min walk
  • ‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬13 min walk

About this property

Hyatt Ziva Rose Hall - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Hyatt Ziva Rose Hall - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include furnished balconies or patios, iPod docks, and refrigerators. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

2 outdoor pools, cabanas (surcharge), pool umbrellas
Dreams Rose Hall Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,886 reviews
Dreams Rose Hall Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered valet parking on site
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Brazil
  • Calypzo
  • Choicez
  • Di Roza
  • Fuzion

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Conference center (50,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt Ziva
Hyatt Ziva All Inclusive
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall All Inclusive Montego Bay
Ziva Hyatt
Ziva Rose Hall
Hyatt Ziva Rose Hall Hotel Montego Bay
Hyatt Ziva Rose Hall Montego Bay
Hotel Hyatt Ziva Rose Hall Montego Bay
Montego Bay Hyatt Ziva Rose Hall Hotel
Hotel Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall All Inclusive
Hyatt Ziva Rose Hall Montego
Hyatt Ziva Rose Hall All Inclusive Hotel Montego Bay
Hyatt Ziva Rose Hall All Inclusive Hotel
Hyatt Ziva Rose Hall All Inclusive Montego Bay
Hyatt Ziva Rose Hall All Inclusive
Hotel Hyatt Ziva Rose Hall – All Inclusive Montego Bay
Montego Bay Hyatt Ziva Rose Hall – All Inclusive Hotel
Hotel Hyatt Ziva Rose Hall – All Inclusive
Hyatt Ziva Rose Hall – All Inclusive Montego Bay
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall Inclusive
Hyatt Ziva Rose Hall All Inclusive
Hyatt Ziva Rose Hall – All Inclusive
Hyatt Ziva Rose Hall - All Inclusive Montego Bay
Hyatt Ziva Rose Hall - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include water fitness classes and live performances.

Are free cancellation options available at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What is there to do near Hyatt Ziva Rose Hall - All Inclusive?

This property in Montego Bay is within a 10-minute walk of Half Moon Golf Course and Three Palms Ocean Course. You'll also find Rose Hall Great House and Cinnamon Hill Golf Course within a short drive.

Is parking available on site at Hyatt Ziva Rose Hall - All Inclusive?

Yes, secured valet parking is offered for free at the all-inclusive property. Though parking is available on request, accessible parking is also available.

Is a spa located at Hyatt Ziva Rose Hall - All Inclusive?

Zen Spa is the property's spa and services include beach massages, deep-tissue massages, body wraps, and reflexology.

Does Hyatt Ziva Rose Hall - All Inclusive have a casino?

No, Hyatt Ziva Rose Hall - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Ziva Rose Hall - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Hyatt Ziva Rose Hall - All Inclusive a good place to stay for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 2 outdoor pools, and a poolside bar.

Are there hot tubs at Hyatt Ziva Rose Hall - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hyatt Ziva Rose Hall - All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Rose Hall - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Hyatt Ziva Rose Hall - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Ziva Rose Hall - All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Ziva Rose Hall - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Hyatt Ziva Rose Hall - All Inclusive?

The closest major airport to Hyatt Ziva Rose Hall - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 6.7 mi away (15 minutes by car).

Can I book a room with a balcony at Hyatt Ziva Rose Hall - All Inclusive?

Yes, every guestroom at Hyatt Ziva Rose Hall - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Hyatt Ziva Rose Hall - All Inclusive have a wedding venue on site?

There are wedding services available at Hyatt Ziva Rose Hall - All Inclusive if that's in your vacation plans.

Hyatt Ziva Rose Hall - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1000 reviews
Rating 8 - Good. 213 out of 1000 reviews
Rating 6 - Okay. 94 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Idalis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I unfortunately was victim of Hurricane Melissa and spent my vacation as well as many extended days in Hyatt Ziva Rose Hall. Although I was not able to enjoy my vacation to its full potential due to the weather circumstances, I wouldn't have chosen a better hotel to stay at during those difficult times. Words would not be able to describe the gratitude and how appreciative I am for the entire team that took care of us. From the staff, to the manager (Keneve), and the GM Adrian. They were very attentive and gave it their all despite the circumstances. Amazing people, amazing food, amazing entertainment, and a beautiful establishment. Had things been different, I know this would have been the ultimate vacation. I hope that sooner rather than later Jamaica continues to restore and flourish into the beautiful country that it is. #onelove
Stayed 4 nights in Oct 2025

10/10 Excellent

Narek Dereniki

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect…. Just hotel rooms need a renovation…
Stayed 6 nights in Oct 2025

10/10 Excellent

Cenchez

Was stuck here during Hurricane Melissa. Staff remained courteous & helpful while going way beyond what was necessary to give all fhe
Stayed 4 nights in Oct 2025

10/10 Excellent

G

Stayed 3 nights in Oct 2025

10/10 Excellent

Faith

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort even in the hurricane the staff was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Devona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alexis

Stayed 3 nights in Oct 2025

8/10 Good

Erica, Houston

Stayed 3 nights in Oct 2025

10/10 Excellent

Felix

Stayed 6 nights in Oct 2025

2/10 Terrible

Rael

Stayed 1 night in Oct 2025

10/10 Excellent

Alroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and immaculately kept. Staff were friendly and always helpful. Food was plentiful and delicious.
Stayed 5 nights in Jul 2025

8/10 Good

Adaugo Ike

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

6/10 Okay

farzin

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Kina

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very kid friendly. There aren’t many ramp entrances into the main lobby area and leaving building rooms. So a little difficult for strollers. The massage and facial are okay. Nothing luxury just regular. The spa on the Zilara side. I didn’t like that I was hounded for a tip from the front door attendant as soon as we arrived from airport transportation. It’s a lot to navigate especially when traveling with a baby. Just need a second before I can even get to my wallet lol. All in all a beautiful resort everything is on site. Just not as luxury, but for a kid friendly resort it’s expected. Oh and the JERK HUT is amazing!
Stayed 4 nights in Oct 2025

10/10 Excellent

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. I enjoyed my stay there. Would definitely recommend.
Stayed 3 nights in Oct 2025

4/10 Poor

Yong Yi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Jewel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They desperately need to do some renovations
Stayed 3 nights in Oct 2025

10/10 Excellent

ShaRhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place was amazing. I will be back!!!!
Stayed 3 nights in Oct 2025

8/10 Good

Marisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was great however had ask for be turned on in morning...food wasnt the best quality
Stayed 4 nights in Oct 2025

2/10 Terrible

Tommy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
I recently stayed at the Hyatt Ziva and, unfortunately, my experience was quite disappointing. Many of the staff members came across as rude or indifferent, which made the stay uncomfortable/ low key PTSD at times. I constantly found myself unsure whether I’d receive good service or not, which really took away from what should have been a relaxing vacation. The resort itself is smaller than expected, with limited entertainment options compared to other all-inclusive resorts I’ve visited. For the price, I didn’t feel like I got good value — the overall experience simply didn’t match the cost. The food was also just average, lacking the variety and quality I’ve experienced at other resorts in the same category. Overall, I left feeling underwhelmed and disappointed. I expected a higher standard of service, hospitality, and amenities from a Hyatt property.
Stayed 4 nights in Oct 2025

4/10 Poor

Jalissa Mina

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an excellent time when we vacation at the Hyatt. Our Butlers made everything so easy to relax and very helpful to let us enjoy our stay. We will continue to stay at Hyatt Ziva Rose Hall in Montego Bay Jamaica.
Stayed 5 nights in Oct 2025

10/10 Excellent

Frances Elizabeth

Liked: Cleanliness
Stayed 5 nights in Oct 2025

8/10 Good

Christina

Stayed 2 nights in Oct 2025

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very niceeeee
Stayed 3 nights in Oct 2025

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