Standard Room, Garden View
from $237
Holiday Inn Resort Montego Bay, Jamaica - All Inclusive
3.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 56 reviews
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Recent guest reviews
The bathrooms were nasty. The other restaurants were great but you must book before coming to the hotel.
Front desk staff was rude an arrogant and not accommodating. I didn't get what I paid for....very disappointing experience an I will never stay there again
Nice hotel but it is more made for families great food . Just in general great hotel for a family stay .
Great place especially for the price. Good food and drinks.
Very satisfied, everyone was helpful made our stay a very pleasant experience .
The resort staff were less than efficient or concerned about guest comfort. Our room wasn't cleaned until 4:00 or later. There were frequently 15-20 people in line at the pool bar, with only one bartender on duty. Soda and water were self serve but the rack that held glasses was continually empty. We had water dripping from the ceiling in our room, we were moved when we insisted but offered no upgrades or compensation for the inconvenience. The manager stated that we should have kept the AC set at a lower temperature, we caused the water drippage. There were no signs or warning about where to set the AC, we kept it at where it was when we got there. There were positives: the reservation only restaurants were very good. The pool area was clean and well set up. The resort is close to the airport. The excursion staff were knowledgeable and helpful.
... but adequate is not a word that you want to come to mind when you think of your vacation. The property is right on the beach, and the staff are exceptionally welcoming and nice. Those are the pros. The cons? Everything else. The food was awful - the buffet was bland and didn't have much variety. The pool grill served frozen school-cafeteria-style cheeseburgers and grilled cheese. Funny thing is, that was the best tasting food on the property so that's what we ate most often! The pool could be nice, but it never got deeper than 3.5 feet. There was entertainment at a stage by the pool - this was hit or miss usually, but if you have school-aged children they'll probably love it. All in all I really wish I had booked somewhere (anywhere) else.
One of my best experince ever. We enjoyed our stay at the resort.
My wife and kids really enjoyed it. Will definitely return.
We love visiting! We will come again to take the kids to the beach!
This was my 3rd time staying. The hotel is a nice getaway and kid friendly. Food was good but would've liked to have a little more variety on the breakfast. We were disappointed that there was no Jamaican beef patties available(maybe work out a deal with Tastees patties). Room was nice and clean. Bathroom was tight-style of door. Had a good view of the stage(minus two tree branches)so I could watch the shows at night
No hot water for 4 days in shower. CALLED and went to front desk and we were told they'd move us the following day. It never happened. I asked for a manager to get a hold of me. DIDN'T happen til the night prior to us checking out. Our room was filthy. Looked as though someone went to the beach and attempted to bring it back to the room. Muddy footprints on floor. DIRTY bath tub. We then called and visited front desk. They assured me again a maid would come clean it. (730pm) by 10pm no maid! MY husband then went and tracked one down himself.
Pleasantly surprised at the facility, very clean and staff very helpful. We were there for a short stay and did not experience much of Montego Bay outside the resort
Unorganized late check in. No immediate follow up with lodging problems. This hotel has declined with service. It seems as though they overbook rooms and cannot handle the large volume of customer. Guest should not wait for 6 hours to check in and lose valuable time on vacation. The hotel needs to hire more front desk staff
Overall great experience. Good food and nice entertainment at night.
We only stayed a few days BUT it was awesome! Plenty of activities for everyone and good food selections. The beach gets crowded early but if you're lucky to get a spot it's cool to just hangout in the sun looking out at the sea. The rooms where nice and clean but we didn't get maid service until almost 5 in the evening. I would definitely stay there again.
The hotel staff was friendly but not necessarily willing to help. We paid for an ocean view room which we received but turned out to be right in front of the pool on the 2nd floor, which was horribly busy and very loud for us traveling with our children. The shows and parties went on very late and pool life starts very early. We requested a room change, which was granted only after some begging, only to have a room which was not ocean view, so we lost out on money paid for the upgraded room upon booking. Also the room we exchanged to had a poor setup, the toilet was leaky, shower curtain had no liner, which I repeatedly asked for and never received. Every time we showered there was water all over the bathroom and hall floor. Also the balcony door was jamming and locked on occasion on its own if the door was closed a bit too aggressively. Overall the stay was ok but we will probably not return unless necessary for financial purposes.
Repeat customer. Never disappointed. Excellent price and excellent quality.
Hotel highlights
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Rose Hall, Holiday Inn Resort Montego Bay, Jamaica - All Inclusive is within 2 miles (3 km) of sights such as SuperClubs Ironshore Golf and Country Club and Three Palms Ocean Course. This 518-room, 3.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. Near the airport, the resort is also close to Half Moon Golf Course and Blue Diamond Shopping Centre.
Dining
Start your day off right with a free continental breakfast. Relish the seafood at SeaBreeze, one of 6 onsite restaurants.
Rooms
All 518 air-conditioned rooms feature furnished balconies or patios, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.
Property features
Holiday Inn Resort Montego Bay, Jamaica - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a 24-hour fitness center, and outdoor tennis courts.
Guest reviews for Holiday Inn Resort Montego Bay
stay only if you have limited resources
Everyone
The bathrooms were nasty. The other restaurants were great but you must book before coming to the hotel.
horrible customer services
Everyone
Front desk staff was rude an arrogant and not accommodating. I didn't get what I paid for....very disappointing experience an I will never stay there again
nice hotel
Everyone
Nice hotel but it is more made for families great food . Just in general great hotel for a family stay .
Everyone
Great place especially for the price. Good food and drinks.
nice hotel, staff very friendly, room close to bea
Everyone
Very satisfied, everyone was helpful made our stay a very pleasant experience .
disappointing service
Everyone
The resort staff were less than efficient or concerned about guest comfort. Our room wasn't cleaned until 4:00 or later. There were frequently 15-20 people in line at the pool bar, with only one bartender on duty. Soda and water were self serve but the rack that held glasses was continually empty. We had water dripping from the ceiling in our room, we were moved when we insisted but offered no upgrades or compensation for the inconvenience. The manager stated that we should have kept the AC set at a lower temperature, we caused the water drippage. There were no signs or warning about where to set the AC, we kept it at where it was when we got there. There were positives: the reservation only restaurants were very good. The pool area was clean and well set up. The resort is close to the airport. The excursion staff were knowledgeable and helpful.
adequate....
Everyone
... but adequate is not a word that you want to come to mind when you think of your vacation. The property is right on the beach, and the staff are exceptionally welcoming and nice. Those are the pros. The cons? Everything else. The food was awful - the buffet was bland and didn't have much variety. The pool grill served frozen school-cafeteria-style cheeseburgers and grilled cheese. Funny thing is, that was the best tasting food on the property so that's what we ate most often! The pool could be nice, but it never got deeper than 3.5 feet. There was entertainment at a stage by the pool - this was hit or miss usually, but if you have school-aged children they'll probably love it. All in all I really wish I had booked somewhere (anywhere) else.
blue sky blue water
Families
One of my best experince ever. We enjoyed our stay at the resort.
very convenient
Everyone
My wife and kids really enjoyed it. Will definitely return.
thank you!
Everyone
We love visiting! We will come again to take the kids to the beach!
