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Holiday Inn Resort Montego Bay, Jamaica - All Inclusive

3.5 out of 5.0

Recent guest reviews

The food was the best. I love the jerk hut, that jerk pork and chicken was excellent. The Jamaican restaurant was excellent service. My grandkids don't eat hot spicy food but they loved the chicken wings with the mashed potatoes. I had a good time at the Japanese Restaurant but the hotel doesn't mention that you have to pay $20 dollars per person. The seafood restaurant was really good but if you want steak and lobster or shrimps you have to pay $25 dollars per person. So I paid it because my granddaughter doesn't eat seafood and she loved the steak very well cooked and my grandkid is very picky eaters and they ate all there 3 meals everyday and I was happy to see them eat so well. The Italian restaurant was great too and the buffet for breakfast and lunch. I made reservation every night for dinner so I repeated the Italian and seafood. The room could be better, it just a basic room with 2 beds, TV and bathroom.it didn't have a mini refrigerator to have some drinks at night not even water. The bed was horrible like sleeping on a cardboard.

A pleasant experience. A nice relaxing place to be with the family. Good food.

Beach is nice , location is good and safe thru out the complex . However, the staffs could be more friendly and helpful . Foods is alright , the italian restaurant is very good .

The room had a great view of the beach/ocean! Service was great! Food was excellent! Been there 4 times and will be going back again!!!!

Very nice accommodations. Food was good. Pools were good. Reservations for restaurants and tours were easily made.

Nice beach. Pool area very crowded. Limited restaurant choices. Rooms maybe renovated not long time ago , bathrooms however are in a very bad condition!!! Elevators out of order many times. Scary to use them . Resort do not supply bottled water!!! You have to request a mini refrigerator for your room! Air conditioner extremely loud!!!Food was ok. Liqueurs very cheap and mixed with water.Entire resort is a smoke free which I liked. Cleaning people do lousy job! Floors are dirty!!! If you like luxury this is definitely not a place where you want to stay.Would not recommend this place!

The HHIR was overall very good. It is on the low-moderate end of area all-inclusive hotels and it's a good pick for a first time family. The food was very good and there were lots of options (The Jerk Hut was always a hit and both the Jamaican/Italian restaurants were excellent). The nightly entertainment was lively and varied, as well. Television tuned to US stations (Miami) and also had many news outlets from around the world. All of the staff was friendly and helpful. *Ask to stay in a building further from the action (we did; 5 or 6, if traveling with children) and it was quiet. One area that could be improved was the comfort of the room. It was very clean (and our housekeeper, Paulina, did an amazing job), but the beds were very firm and the building was dated. As far as activities, this is not the resort if you're looking to explore the beach and/or do water sports. Though advertised, this hotel is on a protected reef so full access to the beach (though beautiful) is limited. Overall, my family and I had a good time. I'm likely more "upscale" and when I visited the nearby Hilton, preferred the ambiance and overall decor there.

The bathrooms were nasty. The other restaurants were great but you must book before coming to the hotel.

Front desk staff was rude an arrogant and not accommodating. I didn't get what I paid for....very disappointing experience an I will never stay there again

Nice hotel but it is more made for families great food . Just in general great hotel for a family stay .

Great place especially for the price. Good food and drinks.

Very satisfied, everyone was helpful made our stay a very pleasant experience .

The resort staff were less than efficient or concerned about guest comfort. Our room wasn't cleaned until 4:00 or later. There were frequently 15-20 people in line at the pool bar, with only one bartender on duty. Soda and water were self serve but the rack that held glasses was continually empty. We had water dripping from the ceiling in our room, we were moved when we insisted but offered no upgrades or compensation for the inconvenience. The manager stated that we should have kept the AC set at a lower temperature, we caused the water drippage. There were no signs or warning about where to set the AC, we kept it at where it was when we got there. There were positives: the reservation only restaurants were very good. The pool area was clean and well set up. The resort is close to the airport. The excursion staff were knowledgeable and helpful.

... but adequate is not a word that you want to come to mind when you think of your vacation. The property is right on the beach, and the staff are exceptionally welcoming and nice. Those are the pros. The cons? Everything else. The food was awful - the buffet was bland and didn't have much variety. The pool grill served frozen school-cafeteria-style cheeseburgers and grilled cheese. Funny thing is, that was the best tasting food on the property so that's what we ate most often! The pool could be nice, but it never got deeper than 3.5 feet. There was entertainment at a stage by the pool - this was hit or miss usually, but if you have school-aged children they'll probably love it. All in all I really wish I had booked somewhere (anywhere) else.

One of my best experince ever. We enjoyed our stay at the resort.

My wife and kids really enjoyed it. Will definitely return.

We love visiting! We will come again to take the kids to the beach!

This was my 3rd time staying. The hotel is a nice getaway and kid friendly. Food was good but would've liked to have a little more variety on the breakfast. We were disappointed that there was no Jamaican beef patties available(maybe work out a deal with Tastees patties). Room was nice and clean. Bathroom was tight-style of door. Had a good view of the stage(minus two tree branches)so I could watch the shows at night

No hot water for 4 days in shower. CALLED and went to front desk and we were told they'd move us the following day. It never happened. I asked for a manager to get a hold of me. DIDN'T happen til the night prior to us checking out. Our room was filthy. Looked as though someone went to the beach and attempted to bring it back to the room. Muddy footprints on floor. DIRTY bath tub. We then called and visited front desk. They assured me again a maid would come clean it. (730pm) by 10pm no maid! MY husband then went and tracked one down himself.

Room options

Superior Room, Balcony, Ocean View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Balcony, Oceanfront

Full 2 | King 1 | Sleeps 4

Junior Suite, Balcony, Ocean View

Full 2 | King 1 | Sleeps 4

KidSuites

King 1 | Twin 1 | Sleeps 4

Guest reviews for Holiday Inn Resort Montego Bay

Everyone (24) Couples (10) Family (23) Friends (4) Other (2)
3

very friendly the guest and staff

Families

The food was the best. I love the jerk hut, that jerk pork and chicken was excellent. The Jamaican restaurant was excellent service. My grandkids don't eat hot spicy food but they loved the chicken wings with the mashed potatoes. I had a good time at the Japanese Restaurant but the hotel doesn't mention that you have to pay $20 dollars per person. The seafood restaurant was really good but if you want steak and lobster or shrimps you have to pay $25 dollars per person. So I paid it because my granddaughter doesn't eat seafood and she loved the steak very well cooked and my grandkid is very picky eaters and they ate all there 3 meals everyday and I was happy to see them eat so well. The Italian restaurant was great too and the buffet for breakfast and lunch. I made reservation every night for dinner so I repeated the Italian and seafood. The room could be better, it just a basic room with 2 beds, TV and bathroom.it didn't have a mini refrigerator to have some drinks at night not even water. The bed was horrible like sleeping on a cardboard.

By , from Bronx, NY on Sep 11, 2017

Review comment responded on Sep 19, 2017

Thank you for telling us about your recent stay. We are pleased to hear that you were generally satisfied with our amenities. We take note of the things you found displeasing and assure that we will do our best to address these. We thank you for staying with us and hope that we will be able to exceed your expectations on a future stay.

5
Everyone

A pleasant experience. A nice relaxing place to be with the family. Good food.

By , from boston on Sep 9, 2017

Review comment responded on Sep 19, 2017

We are delighted to learn that you enjoyed our property. Your experience is indicative of the standards for which we strive. Thank you for sharing your experience. We look forward to welcoming you back in the near future.

3

nice location to the beach

Everyone

Beach is nice , location is good and safe thru out the complex . However, the staffs could be more friendly and helpful . Foods is alright , the italian restaurant is very good .

By , from montreal on Aug 11, 2017

Review comment responded on Aug 14, 2017

Dear Theo, We appreciate that you have taken the time to let us know about your recent stay with us. We are pleased that you were generally satisfied with the resort amenities. We value your comments as we are always thinking of ways to keep our guests happy. We note the areas in which you felt we could have done better; we will do our best to address these. Thanks for your feedback!

4
Everyone

The room had a great view of the beach/ocean! Service was great! Food was excellent! Been there 4 times and will be going back again!!!!

By on Jul 21, 2017

Review comment responded on Aug 1, 2017

Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to learn that you were satisfied with your stay. Your experience is indicative of the standards for which we strive. We trust that we will exceed your expectations on your next stay with us!

5

nice hotel on the beach.

Everyone

Very nice accommodations. Food was good. Pools were good. Reservations for restaurants and tours were easily made.

By , from Pittsburgh, PA on Jul 14, 2017

Review comment responded on Aug 1, 2017

Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to learn that your time with us was enjoyable. Your overall experience is indicative of the standards for which we strive. We value your comments, as we are constantly seeking ways to improve the satisfaction of our guests. We trust that we will exceed your expectations on your next stay with us.

2

ok resort. nothing special.

Everyone

Nice beach. Pool area very crowded. Limited restaurant choices. Rooms maybe renovated not long time ago , bathrooms however are in a very bad condition!!! Elevators out of order many times. Scary to use them . Resort do not supply bottled water!!! You have to request a mini refrigerator for your room! Air conditioner extremely loud!!!Food was ok. Liqueurs very cheap and mixed with water.Entire resort is a smoke free which I liked. Cleaning people do lousy job! Floors are dirty!!! If you like luxury this is definitely not a place where you want to stay.Would not recommend this place!

By , from NJ on Jul 11, 2017

Review comment responded on Aug 1, 2017

Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to learn that you were dissatisfied with aspects of your stay. We would like an opportunity to address your concerns. Kindly provide us with your contact details in order that our Guest Services Manager can get in touch with you.

3

decent stay...

Families

The HHIR was overall very good. It is on the low-moderate end of area all-inclusive hotels and it's a good pick for a first time family. The food was very good and there were lots of options (The Jerk Hut was always a hit and both the Jamaican/Italian restaurants were excellent). The nightly entertainment was lively and varied, as well. Television tuned to US stations (Miami) and also had many news outlets from around the world. All of the staff was friendly and helpful. *Ask to stay in a building further from the action (we did; 5 or 6, if traveling with children) and it was quiet. One area that could be improved was the comfort of the room. It was very clean (and our housekeeper, Paulina, did an amazing job), but the beds were very firm and the building was dated. As far as activities, this is not the resort if you're looking to explore the beach and/or do water sports. Though advertised, this hotel is on a protected reef so full access to the beach (though beautiful) is limited. Overall, my family and I had a good time. I'm likely more "upscale" and when I visited the nearby Hilton, preferred the ambiance and overall decor there.

By , from Pennsylvania on Jul 9, 2017

Review comment responded on Aug 1, 2017

Thank you for taking the time to provide feedback on your recent stay. We are pleased to learn that your stay was enjoyable. We value your comments as we are constantly seeking ways to improve the satisfaction of our guests. We trust that we will exceed your expectations on your next stay with us.

2

stay only if you have limited resources

Everyone

The bathrooms were nasty. The other restaurants were great but you must book before coming to the hotel.

By , from Glen Allen, VA on Jun 10, 2017

Review comment responded on Aug 1, 2017

Thank you for taking the time to provide feedback on your recent stay. We value your comments as we are constantly seeking ways to improve the satisfaction of our guests. We would like an opportunity to address your concerns. Please provide contact details so that our Guest Services Manager can get in touch with you.

1

horrible customer services

Everyone

Front desk staff was rude an arrogant and not accommodating. I didn't get what I paid for....very disappointing experience an I will never stay there again

By , from Yonkers, NY on Jun 2, 2017

3

nice hotel

Everyone

Nice hotel but it is more made for families great food . Just in general great hotel for a family stay .

By , from a on May 2, 2017