Grand Bahia Principe Jamaica - All Inclusive
3.5 out of 5.0
3.7
out of 5
Average Guest Review
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Recent guest reviews
Great experience. Although it was a large resort we never felt crowded. Al la carte restaurants were great as well as the buffet. Room was clean and comfortable. Would definitely go again.
Everything was great loved it here the beach was close the food was good the drinks kept flowing the beach parties and entertainment was amazing
I didn't understand why we were limited to 2 restaurants for 4 days. And 3 for 7. Besides that the buffet was ok and available for breakfast lunch and dinner. I love the Hotel staff, they were very accommodating and our room ws cleaned every day!!! We stayed in the 17 area which at first we thought was far but was right next to the kiddies water park. The beach the pool and the village.
The room was excellent, the ocean views were beautiful, the food was awesome, the entertainment was very good, the staff were friendly and always smiling. Yeah mon!
The overall stay was good. The views were amazing but the hotel needs to be redecorated and the elevators are extremely slow. The staff doesn't move very quickly but everyone was really polite and welcoming. I recommend staying on the luxury side if you're looking for a romantic vibe. Grand bahia is good for the family.
Excellent experience.. Plenty to do and see. Can't wait to go back.
Well sense you ask,the first day we got there the ac was not cooling the room call Maintnance they say they fix but feel the same . We ask to change room and they down grade us to a smaller room . ``Tub`` wasent holding water and I didn’t want to call Maintnance because we didn’t want to send back to a smaller room .my girl had to call font desk to get our room clean . Everything else is ok . Love Jamaica .
Hotel needs a little work! Elevator never worked always had to take the stairs were on the 5th floor which wouldn’t of been a big deal if you didn’t have to walk a mile and a half to get to anything at this resort! Room was clean. The beach was not that great you could not find seashells because of the reef. The sit down dinners were very good. The buffet was not! If you are looking for a quiet relaxing getaway With a beautiful beach I would choose Nigril!!! We did have a good time in spite of the little things!
I was recommended by my family and friends, it was not the experience I expected, the restaurant are too far from the rooms, too far from Ocho Rios and all other excitement, I paid for five days and slept their only one night, the food wasn’t up to par, the waiter and waitresses were very pleasant, warm, and inviting, I ate more days away from the hotel than I did...
At this very busy time I can't say enough as the staff, rooms and the food was very good. The pool area was always clean, and the pool bartender Tommoy was the best.
The service, the grounds were just amazing. Would highly recommend to others. Food was very good the entertainment was very good. Beach party was the best. The swim up bartender Tommi was the best always there for us.
We never got a room there. When we arrived they didn’t even have a reservation. Said they were going to upgrade us and we went to luxury side. Once there , they were overbooked also and have us one king size bed when we had 2 doubles for our stay! Not ok. Orbitz totally screwed up on this one! I booked through Orbitz in January for this trip! It’s ridiculous and I will never use Orbitz or Grand Bahia again!
The toilet in my bathroom became over flooded and then flooded my room at 8:05 am. It took 5 phone calls to get the front desk to find staff to take care of the issue. The toilet over flooded with water coming from everywhere. A maintenance guy came to stop the toilet at around 8:20am; so I was sitting there clinched on my bed with all of our luggage so that the toilet water would not touch it. After he stopped the toilet from running, I asked when was housekeeping coming to clean and disinfect the area.. he laughed and walked away. After calling back the front desk 3x and cursing them out a manager came to my room and I asked to be switched to another room. He stated he could not switch me to another room until around 2 pm and I would have to stay in the messy room for almost 6 hours. After threatening to report the hotel on social media and news media they told me they have another room available and moved me. Most of the staff were not accommodating and it seemed like we had to beg them for any type of customer service. The food was ok in the buffet until a very big roach appeared on the dining table to dine also! Dining staff are not friendly and all have bad attitudes! Dining staff would give you a table and as soon as you would walk away from it to get food , they would give it to someone else! If we sat at a table for 5 or 6 because they had no more available tables for two they would ask why are we sitting there and that the table is meant for 6 and not for two.
Loved the environment .The beach was great. The pool was always fun and entertaining.
Horrible. This was not a true ALL INCLUSIVE, too many services required additional payment. WiFi was at an exorbitant cost and the in room safe was at a high price also. The beach restaurant did not deliver on the services advertised; their A la Carte from 11 am to 12 noon was non existent. There was no mini bar in the room and no coffee set up
My wife and I picked the grand Bahia for our vacation and we couldn’t of had a better time! We spent a majority of our week relaxing at the beach by the resort then hanging out in the pool. Plenty of indoor and out door food and drink spots. We loved the jerk chicken at lunch! The resort is only about a 20 ride to Dunn’s river falls and Ocho Rios for shopping etc. we’ll be back!
We had to ask for wash cloths multiple days. Room was not supplied with the minimum 2 coffee with creamer and sugar and when I asked, house keeper simply said I don't have more. Room was not properly cleaned, did not smell fresh. Water was frequently not replaced in mini bar. Close to the end of dinner time (15 minutes before it ended) workers started packing away the food. At the end of breakfast coffee is cold and when I asked for it to be warmer I was told we are out at this station. I had to get a manager to get hot coffee. The drink of the night was finished at 8:50 p.m. and not refilled even though dinner ends at 10 p.m. The culture was observed to be, workers started to pack up 15 minutes before the allotted time for both dinner and breakfast ended and then workers stared setting up or thee next gathering. Even garbage containers are moved through the dinning area while people are eating. Large garbage pails simply covered by a table cloth carried on these carts through the dinning area, a reason to loose your appetite.
I have stayed in many hotels in Jamaica. This was my third visit to this hotel I stayed on their new luxury side. It is their adults only section if you’re traveling without children I highly recommend There new luxury side. If you’re traveling with children you won’t be disappointed either they have built a great new fun park for the kids. The staff was incredible everyone was so friendly and so helpful. Their buffet had the best selection of food. There restaurants are also incredible. if you’re looking for a great Jamaican experience this is the place to stay.
the best vacation ever. ben to ibero stat fifteen times. Don pablo is awesome, cant wait to go back
Food had quantities but no quantity. Everything tasted the same.
Hotel highlights
- Free buffet breakfast
- Free parking
- Onsite dining
- Spa
Grand Bahia Principe Jamaica - All Inclusive places you within 2 miles (3 km) of Green Grotto Caves and Cardiff Hall Beach. This 850-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and a free water park. Runaway Bay Beach is also 1.9 mi (3.1 km) from the resort, which is on the beach.
Dining
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. There are multiple options for onsite dining with 5 restaurants, including Orquidea, which specializes in international cuisine.
Rooms
The 850 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Plasma TVs come with satellite channels, and guests can stay connected with WiFi. Along with relaxing touches like hydromassage showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Free minibar items, sofa beds, and free bottled water are also standard.
Property features
Grand Bahia Principe Jamaica - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive resort include a nightclub, an indoor pool, and a children's pool.
Guest reviews for Grand Bahia Principe Jamaica - All Inclusive
Everyone
Great experience. Although it was a large resort we never felt crowded. Al la carte restaurants were great as well as the buffet. Room was clean and comfortable. Would definitely go again.
nice
Everyone
Everything was great loved it here the beach was close the food was good the drinks kept flowing the beach parties and entertainment was amazing
Review comment
Online Reputation Coordinator responded on May 3, 2018
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services, the entertainment, parties, beach, foods and drinks while being here on vacation. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our beautiful hotel. Sending you our warmest regards
nice hotel . food eh
Everyone
I didn't understand why we were limited to 2 restaurants for 4 days. And 3 for 7. Besides that the buffet was ok and available for breakfast lunch and dinner. I love the Hotel staff, they were very accommodating and our room ws cleaned every day!!! We stayed in the 17 area which at first we thought was far but was right next to the kiddies water park. The beach the pool and the village.
Review comment
Online Reputation Coordinator responded on May 3, 2018
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services, the room, the food, the pool and our staffs while being here on vacation. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our beautiful hotel. Sending you our warmest regards
best resort ever!
Everyone
The room was excellent, the ocean views were beautiful, the food was awesome, the entertainment was very good, the staff were friendly and always smiling. Yeah mon!
Review comment
Online Reputation Coordinator responded on May 3, 2018
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services, the views, the entertainment, the food and our staffs while being here on vacation. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our beautiful hotel. Sending you our warmest regards
location is amazing but upgrades needed
Everyone
The overall stay was good. The views were amazing but the hotel needs to be redecorated and the elevators are extremely slow. The staff doesn't move very quickly but everyone was really polite and welcoming. I recommend staying on the luxury side if you're looking for a romantic vibe. Grand bahia is good for the family.
Review comment
Online Reputation Coordinator responded on May 3, 2018
Dear Guest: Thank you for your comments. We are happy to know that you enjoyed our service while you were here on vacation. Please accept our sincerest apologies for the incidents during your stay and rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep you content with your vacation at our beautiful hotel. Sending you our warmest regards
Everyone
Excellent experience.. Plenty to do and see. Can't wait to go back.
Review comment
Quality Controller responded on Apr 26, 2018
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services while on vacation here. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our beautiful hotel. Sending you our warmest regards
is ok
Everyone
Well sense you ask,the first day we got there the ac was not cooling the room call Maintnance they say they fix but feel the same . We ask to change room and they down grade us to a smaller room . ``Tub`` wasent holding water and I didn’t want to call Maintnance because we didn’t want to send back to a smaller room .my girl had to call font desk to get our room clean . Everything else is ok . Love Jamaica .
Review comment
Quality Controller responded on Apr 26, 2018
Dear Guest: Thank you for your comments. Accept our sincerest apologies. We are always striving to give our guests the highest quality service so as to keep you content with their vacation at our beautiful hotel. Sending you our warmest regards
Everyone
Hotel needs a little work! Elevator never worked always had to take the stairs were on the 5th floor which wouldn’t of been a big deal if you didn’t have to walk a mile and a half to get to anything at this resort! Room was clean. The beach was not that great you could not find seashells because of the reef. The sit down dinners were very good. The buffet was not! If you are looking for a quiet relaxing getaway With a beautiful beach I would choose Nigril!!! We did have a good time in spite of the little things!
Review comment
Online Reputation Coordinator responded on Apr 20, 2018
Dear Guest: Thank you for your comments. We are happy to know that you enjoyed the restaurants while you were here on vacation. Please accept our sincerest apologies for the inconvenience during your stay and rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep you content with your vacation at our beautiful hotel. Sending you our warmest regards
vacation and not the gym
Everyone
I was recommended by my family and friends, it was not the experience I expected, the restaurant are too far from the rooms, too far from Ocho Rios and all other excitement, I paid for five days and slept their only one night, the food wasn’t up to par, the waiter and waitresses were very pleasant, warm, and inviting, I ate more days away from the hotel than I did...
Review comment
Online Reputation Coordinator responded on Apr 18, 2018
Dear Guest: Thank you for your comments. We are grateful that our staff members provided a warm and friendly environment. Accept our sincerest apologies for the inconvenience you faced. We are always striving to give our guests the highest quality service so as to keep you content with their vacation at our beautiful hotel. Sending you our warmest regards.
Everyone
At this very busy time I can't say enough as the staff, rooms and the food was very good. The pool area was always clean, and the pool bartender Tommoy was the best.
Review comment
Online Reputation Coordinator responded on Apr 16, 2018
Dear Guest: Thank you for your comments. Accept our sincerest apologies for the incidents during your stay. Please rest assure that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep them content with their vacation at our beautiful hotel. Sending you our warmest regards
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services, room and food while on vacation here. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our beautiful hotel. Sending you our warmest regards