Grand Bahia Principe Jamaica - All Inclusive
3.5 out of 5.0
3.7
out of 5
Average Guest Review
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Recent guest reviews
Everything was lovely I enjoyed myself. The food was great, rooms were clean, staff was very pleasant. It has its own beach, several pools, multiple restaurants. I really enjoyed my vacation
Misleading ad about hotel. Room service poor, you have to tip to get basic items like wash cloths and to replenish refrigerator. The guys in restaurants are more personable than ladies. Tv out of service for two days and was told cable service was down when the cable cord was unplugged. Very disappointed.
I really enjoyed my stay at the Grand Bahia principe. The food was great and the service was too. It was a wonderful experience.
The food was OK, bathroom had mold, the kids rooms were to have two double bed as my children are two boys and one girl. Only a king bed was in the room they made promises daily to bring a bed to the room.. They never did,.my daughter had to sleep on the couch for her entire 5 days stay. You only get Wi-Fi for free in the lobby and most time you are not able to connect to Wi-Fi. If you do decide to buy Wi-Fi you must buy the 7 day package even if your stay if shower than that and it's 15 US dollars per day.. Shantee Currie was a awesome staff she tried to assist us as best she could,alothough she work for a different section of the hotel..... The structure is vet nice, but the running of the hotel definitely needs improvement .
My husband got food poisoning. Need better food options restaurants are too far away from rooms bar has only lowscale liqueur unappealing. My mom feet hurts just because of the long steers she has to take part of the time the elevator wasn't working either
There is a large selection of foods and drinks. The selection is very delicious especially at the specialty restaurants located around the resort. Most of the staff is friendly and helpful but as always, there are a few who can be rude. Check-in was lengthy and a very upsetting part of my stay. After the long check-in requirements,the hotel messed up the two rooms I had booked but were able to switch them the following day. The rooms were clean and nicely decorated but there were cockroaches. I found a total of three within the two rooms I had booked. But the pest control staff were able to help by offering there services in my room. The beaches and pool were great. The activities the hotel offered, including nightly entertainment, were pretty good.
Overall the trip was pleasing. The room was comfortable. The grounds were well kept. The entertainment crew was very friendly. The food could have been more flavorful but all in all it was good- pretty good selection. The only problems that occurred were 1. The lobbyseemed understaffed. Check in was delayed and often there was no one available to answer questions without you waiting 10 - 15 minutes in line. 2. Housekeeping seemed to.always run out of towels. Three days out of a 5 day stay I had to request towels because there were none left after housekeeping cleaned the room.
We enjoyed the food, the staff, and entertainment. We booked our restaurants early so we had no issues on reservation. Also we liked the buffet. The buffet had a different theme each night; Mexican, Canadian, Italian, and Jamaican. Every day there was Jamaican food available. Breakfast and dinner. And of course all the drinks you want. Kids are free and they will have fun at the beach, pools, and water park. There are kid shows too. Finally, we like the price. We recommend it.
Marlon the executive manager makes everybody felled welcome. The staff is extremely friendly and accomadatimg . We have been there several times and every time we leave we are extremely satisfied and have a great vacation.
Nice. Comfortable. Only thing I saw several roaches during my stay inside my room and once at the Steakhouse restaurant near the buffet table by the food.
Our room was not available until 6pm the day of check in and when we finally got to the room an hour later the room was still not ready ( no linens on the bed, no towels in the BR), the housekeeper told us she was waiting on the linen to arrived.
We booked for a double room but was given a king bed instead for four persons and was told that no double was available at this time. We request to have a rollaway send to the room but it never arrived. Two days later we were transfer to the double room ,the next day we notice a water leak coming from the light fixtures above the toilet and call for service. Several maintenance workers came up over the next five days but the leak was never fix during our stay ( one worker put a towel in the ceiling to stop the leak). We have to use an umbrella when using the toilet.
The property appears as advertised but even though it's a fairly new property it could use some updates and general maintenance. The elevators are extremely small and " HOT". Carpets in the corridor smells The smell of stagnant water in my room shower as well as out in the public areas. Could use some form of humidifier in the rooms. Positive, the staff
Bad experience. Food was nasty. Customers survice was bad. Bathroom wasn't clean.
Hotel is understaffed, food is absolutely horrible, service is terrible. check in time for us was 3:30, we had to wait outside our room for 45 minutes for cleaning lady to get room ready. HOTEL CAUGHT FIRE on top of roof at 3AM. Pool bars close at 5:30, sunset was around 8:00 so pool is open but no bar. They do not have waitresses walking around pool or beach for drinks, your forced to walk to a bar, which on the beach is a 5 minute walk. Beach is a 10 minute walk from hotel. Room service is extremely slow. There is no food room service. Basically no air conditioning in room. Shower leaked every time, flooding room.
When you arrive at this resort you'll be impressed by its beauty and you'll want to love it but you won't be able to. The front desk service was absolutely atrocious. Check in was completely disorganized. There's a daily extra fee for use of the in room safe, a very unpleasant surprise. Our room smelled moldy and musty and didn't have the "sea view" we were promised. They switched our room a day later but not without a huge hassle. On one occasion we waited 2 hours for towels to be brought to our room. On another our door handle stopped working and the staff member who came just suggested we "bang on it" before opening the door. When we had questions we were often told by the front desk to go back to our room and dial "0" or go directly to another part of the resort. There were also safety hazards. There was a lamp inside the pool hanging out of its socket with wires exposed (see photo). A day later it was still not fixed. And at 5:30pm one night we saw the staff apparently fumigating for insects, with tons of people and children around. Air conditioning was also very poor at the resort - many indoor areas were inadequately cooled or not cooled. And we got harassed nonstop with a sales pitch to take a "tour" for the Privilege Club, which sounds like a glorified timeshare. The resort has a few things going for it - its looks and nice pool and beach area especially. But all of that is overshadowed by the unbelievably poor way in which the resort is run.
The food Could be improved, also the beaches were nice but very stony in areas. Other than that it was a great time with great music and relaxing vibe.
Very nice resort but didn't like how far the swimming area on the beach was from our room. Food was excellent. Most of the staff was nice but when checking in, the girls were snotty. Overall, a nice place.
I go to montego every year but this time was a bit different. The room was beautiful with a perfect view. Property immaculate. So much space we found plenty of quality time moments...no fighting for beach chairs and shade spots. The night club was up to date with the tunes. And no fighting for the last of the best dish cause there was plenty....excellent experience
As beautiful as the pictures indicate. Food as expected -Dolce Vita Italian restaurant was excellent. Japanese restaurant so so. Buffet as expected, wish there had been more authentic & labeled foods, but understood many cultures to cater to. Entertainment alittle lacking at the main lobby terrace for those not wishing to wander at night.
Hotel highlights
- Free buffet breakfast
- Free parking
- Onsite dining
- Spa
Grand Bahia Principe Jamaica - All Inclusive places you 1.8 mi (2.9 km) from Green Grotto Caves. This 850-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and a free water park. It's on the beach and also within a 30-minute drive of Dunn's River Falls and Dolphin Cove.
Dining
Free buffet breakfast is served each morning from 7:30 AM to 10:30 AM. There are multiple options for onsite dining with 5 restaurants, including Orquidea, which specializes in international cuisine.
Rooms
The 850 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Plasma TVs come with satellite channels, and guests can stay connected with WiFi. Along with relaxing touches like hydromassage showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Sofa beds, minibars, and free bottled water are also standard.
Property features
Grand Bahia Principe Jamaica - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive resort include a nightclub, an indoor pool, and a children's pool.
Guest reviews for Grand Bahia Principe Jamaica - All Inclusive
very beautiful
Everyone
Everything was lovely I enjoyed myself. The food was great, rooms were clean, staff was very pleasant. It has its own beach, several pools, multiple restaurants. I really enjoyed my vacation
ok hotel needs more entertainment
Everyone
Misleading ad about hotel. Room service poor, you have to tip to get basic items like wash cloths and to replenish refrigerator. The guys in restaurants are more personable than ladies. Tv out of service for two days and was told cable service was down when the cable cord was unplugged. Very disappointed.
very nice hotel
Everyone
I really enjoyed my stay at the Grand Bahia principe. The food was great and the service was too. It was a wonderful experience.
the food was ok, bathroom had mold.
Everyone
The food was OK, bathroom had mold, the kids rooms were to have two double bed as my children are two boys and one girl. Only a king bed was in the room they made promises daily to bring a bed to the room.. They never did,.my daughter had to sleep on the couch for her entire 5 days stay. You only get Wi-Fi for free in the lobby and most time you are not able to connect to Wi-Fi. If you do decide to buy Wi-Fi you must buy the 7 day package even if your stay if shower than that and it's 15 US dollars per day.. Shantee Currie was a awesome staff she tried to assist us as best she could,alothough she work for a different section of the hotel..... The structure is vet nice, but the running of the hotel definitely needs improvement .
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Guest: Thank you for your comments. We are happy to know that you enjoyed the food and services provided by Shantee Currie while you were here on vacation. Please accept our sincerest apologies for the incidents during stay. Please rest assure that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep you content with their vacation at our beautiful hotel. Sending you our warmest regards
beautiful property food options and bar sucks
Everyone
My husband got food poisoning. Need better food options restaurants are too far away from rooms bar has only lowscale liqueur unappealing. My mom feet hurts just because of the long steers she has to take part of the time the elevator wasn't working either
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Guest: Thank you for your comments. Accept our sincerest apologies for the incidents during your stay. Please rest assure that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep you content with their vacation at our beautiful hotel. Sending you our warmest regards
decent hotel
Everyone
There is a large selection of foods and drinks. The selection is very delicious especially at the specialty restaurants located around the resort. Most of the staff is friendly and helpful but as always, there are a few who can be rude. Check-in was lengthy and a very upsetting part of my stay. After the long check-in requirements,the hotel messed up the two rooms I had booked but were able to switch them the following day. The rooms were clean and nicely decorated but there were cockroaches. I found a total of three within the two rooms I had booked. But the pest control staff were able to help by offering there services in my room. The beaches and pool were great. The activities the hotel offered, including nightly entertainment, were pretty good.
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Guest: Thank you for your comments. We are happy to know that you enjoyed the beach, pools, food, staff services, and entertainment while you were here on vacation. Please accept our sincerest apologies for the incidents during stay. Please rest assure that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep you content with their vacation at our beautiful hotel. Sending you our warmest regards
Everyone
Overall the trip was pleasing. The room was comfortable. The grounds were well kept. The entertainment crew was very friendly. The food could have been more flavorful but all in all it was good- pretty good selection. The only problems that occurred were 1. The lobbyseemed understaffed. Check in was delayed and often there was no one available to answer questions without you waiting 10 - 15 minutes in line. 2. Housekeeping seemed to.always run out of towels. Three days out of a 5 day stay I had to request towels because there were none left after housekeeping cleaned the room.
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Helen: Thank you for your comments. It is a pleasure to know that you enjoyed our services, the room, gardens, the entertainment and our facilities. Please accept our sincerest apologies for the incidents during stay and rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards
best all-inclusive
Everyone
We enjoyed the food, the staff, and entertainment. We booked our restaurants early so we had no issues on reservation. Also we liked the buffet. The buffet had a different theme each night; Mexican, Canadian, Italian, and Jamaican. Every day there was Jamaican food available. Breakfast and dinner. And of course all the drinks you want. Kids are free and they will have fun at the beach, pools, and water park. There are kid shows too. Finally, we like the price. We recommend it.
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed the food, the staff, and entertainment while you were here on vacation. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards
beautiful resort with exceptional staff
Everyone
Marlon the executive manager makes everybody felled welcome. The staff is extremely friendly and accomadatimg . We have been there several times and every time we leave we are extremely satisfied and have a great vacation.
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services, the pools, entertainment, the food and our facilities while being here on vacation. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. We also want to thank you for your continued loyalty to our company and we are eagerly anticipating your next trip to your home, away from home. Sending you our warmest regards
perfection with exceptions
Everyone
Nice. Comfortable. Only thing I saw several roaches during my stay inside my room and once at the Steakhouse restaurant near the buffet table by the food.
Review comment
Online Reputation Coordinator responded on Sep 11, 2017
Dear Eve: Thank you for your comments. It is a pleasure to know that you enjoyed our services while on vacation here. Please accept our sincerest apologies for the incidents during stay and rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards