This hotel was great ! Location and staff were friendly . The room was a bit dingy, stains on sheets , bathroom not cleaned well. Stained carpet but other then that out stay was great
Everything was nice would do go again.
I’ve stayed at a few Double Tree Hilton’s and was very disappointed with this one, I’m not picky with hotels at all mind you. First of all they are very short staffed, they said they’d only clean our room once during our 5 day stay. During that time we needed refills on several items which we asked for 3 times by the phone and at the front desk and never received. Our window was broken so there was constant wind noise and people talking right outside that kept us up. They always ran out of towels at the pool. The walls are really thin and people party until the morning. I would highly recommend not staying here.
DO NOT STAY HERE - among other things -- our door didn't lock, the air conditioning didn't work, the staff was not helpful, and the room was not clean.
This place was great besides the management. Very unfortunate
Was charged a resort fee! After room cleaning, soap, toilet paper, coffee, water was not replaced. Construction around area was not mentioned. Hardly considered a RESORT to charge a daily fee. Very disappointed. Would not return.
Rooms were dirty. Had to call 3 times got towels to be delivered to our room, ended up having to go get them ourself. Bed sheets were dingy when we called to have them changed they said they had no clean sheets. Carpet in the room had an awful stench.
Hotel doesn’t provide cleaning every day and it was not mentioned when I booked. Garbage cans didn’t have bags and I had to call for towels every day.
The pool area/hot tub was nice. Had to repeatedly ask for the room to be cleaned with new towels/sheets.
The bathroom I was staying in had mold on the ceiling of the shower and an alarm went off the whole day in the place making it traumatic and obnoxious in every sense worst hotel for the price I paid total rip off
Great stay, a little far down Collins Ave but we loved it
Located in South Beach, The Gates Hotel South Beach - a DoubleTree by Hilton is within a 5-minute walk of Miami Beach Boardwalk and within 15 minutes of other popular attractions like Collins Avenue Shopping Area. This 4-star hotel has 235 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
In addition to a restaurant onsite, there is also a lobby lounge where you can enjoy a drink. Get a pick-me-up at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7 AM to 10 AM.
The 235 rooms have an array of amenities, including MP3 docks, coffee makers, and free bottled water. Guests can expect 42-inch LED TVs with cable channels, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and desks are other standard amenities. Housekeeping is available on request.
Built in 2015, the brand new The Gates Hotel South Beach - a DoubleTree by Hilton offers an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is available for USD 42 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
This hotel was great ! Location and staff were friendly . The room was a bit dingy, stains on sheets , bathroom not cleaned well. Stained carpet but other then that out stay was great
Everything was nice would do go again.
I’ve stayed at a few Double Tree Hilton’s and was very disappointed with this one, I’m not picky with hotels at all mind you. First of all they are very short staffed, they said they’d only clean our room once during our 5 day stay. During that time we needed refills on several items which we asked for 3 times by the phone and at the front desk and never received. Our window was broken so there was constant wind noise and people talking right outside that kept us up. They always ran out of towels at the pool. The walls are really thin and people party until the morning. I would highly recommend not staying here.
DO NOT STAY HERE - among other things -- our door didn't lock, the air conditioning didn't work, the staff was not helpful, and the room was not clean.
This place was great besides the management. Very unfortunate
