Inside the hotel was great and clean. They have guest smoking so smell of “cbd” was strong sometimes. Valet parking is expensive.
Everything was excellent. Tatyana at the front desk was outstanding. Great customer service!!
We liked the room, the cleanliness (our room was cleaned daily, unlike other hotels lately), nice staff, good location:)
The accommodations were good. You have access to beach in a couple of blocks, but you have to walk several blocks to get to the boardwalk and Lincoln Mall. Other attractions you will need to drive to. Housekeeping took a couple of hours to provide requested items and brought them into the room which we specifically asked they not go into the room. Also, within half an hour of checking out, we believe we left an item in the room and requested to go look for the item. At first, they were going to let us go back in accompanied with staff, then they just said housekeeping didn’t find the item and wouldn’t let us check. I was disappointed with this service.
Excellent service
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Staff was great and helpful
King bedroom was kinda small, but we want there but to sleep anywa.
Everything was great in General One of the closet door wasn’t working and the window curtains were not easy for up and down But other than that everything was great Thanks
The restaurant on the property had good food with decent prices.
Staff are friendly
This is a great location! It’s near Lincoln Rd, public transportation is right outside the hotel. The room was spacious and the bed comfortable.
The hotel was very close to a lot of restaurants, very close to the beach .
Located in South Beach, The Gates Hotel South Beach - a DoubleTree by Hilton is within a 5-minute walk of popular attractions such as Collins Avenue Shopping Area and Miami Beach Boardwalk. This 4-star hotel has 235 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant onsite, there is also a lobby lounge where you can enjoy a drink. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 7 AM to 10 AM.
42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. MP3 docks, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Built in 2015, the brand new The Gates Hotel South Beach - a DoubleTree by Hilton offers an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is available for USD 50.29 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, meeting rooms, and coffee/tea in a common area.
Inside the hotel was great and clean. They have guest smoking so smell of “cbd” was strong sometimes. Valet parking is expensive.
Hello Rocio,It's great to hear that you found The Gates Hotel South Beach to be immaculate and pleasing. We acknowledge your observations regarding the aroma from the guest smoking area and the valet parking fees. We assure you that we're looking into improving the overall guest experience based on such feedback. We hope to have another opportunity to host you in the future so we can better your experience.Best Regards.
Thank you for this lovely rating, Juan!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Gates Hotel South Beach. We'd like to share an even better experience with you soon.
Everything was excellent. Tatyana at the front desk was outstanding. Great customer service!!
Thanks for sharing this perfect rating, Samuel!We're thrilled to hear you enjoyed your stay at The Gates Hotel South Beach! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
We liked the room, the cleanliness (our room was cleaned daily, unlike other hotels lately), nice staff, good location:)
Thank you for the kind words, Angela!It's excellent you enjoyed your time at The Gates Hotel South Beach! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. We're also so glad to hear that you appreciated our convenient location and amazing team as well. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!
Thank you for the 5/5 rating, Anel!It's excellent you enjoyed your time at The Gates Hotel South Beach so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
The accommodations were good. You have access to beach in a couple of blocks, but you have to walk several blocks to get to the boardwalk and Lincoln Mall. Other attractions you will need to drive to. Housekeeping took a couple of hours to provide requested items and brought them into the room which we specifically asked they not go into the room. Also, within half an hour of checking out, we believe we left an item in the room and requested to go look for the item. At first, they were going to let us go back in accompanied with staff, then they just said housekeeping didn’t find the item and wouldn’t let us check. I was disappointed with this service.
Thank you for the feedback, Jennifer.We regret that your time with us was anything less than perfect. While we're happy that you appreciated our accommodations, it's unfortunate our service didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward.We hope you allow us the opportunity to share a more positive experience with you soon.
Excellent service
Thank you for sharing this wonderful review with us, Rohanie!We're thrilled to hear you had such an enjoyable experience at The Gates Hotel South Beach! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!
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Thank you for the fantastic rating, Felipe!It's outstanding you had such a wonderful experience at The Gates Hotel South Beach. We care about the satisfaction of our guests. We can't wait to see you again soon!
We appreciate the feedback, Latiesha.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.