Petite Queen Room
from $95
Red South Beach
3.5 out of 5.0
3.2
out of 5
Average Guest Review
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Recent guest reviews
I was very disappointed with my stay in this place. The staff is not responsive to the problems about the room (which are many) and rude on the top of that. The room didn't have a properly working A/C. Last night we spent in the room in the temperature similar to the outside. When we asked for help, the front desk man was very aggressive and spoke to me as if I owned him money. The water in the room is also a mess. The hot foucet was switched with the cold one. Nobody was even care to warn us about it. The walls were not soundproof. We could hear everything our neigbours didi and talked about. When it was after midnight it was especially annoying. I will never stay in that hotel again and never recommend anyone to stay there.
BEDDING WASNT CLEAN, ROOM KEY WOULDNT WORK OFTEN WHICH WE HAD TO GO UP & DOWN FOR NEW KEYS! TOOK US TELL FRONT DESK 3 TIMES FOR THEM TO GET THE ROOM CLEAN! WORKS AT FRONT DESK SEEMED TO HAVE GOTTEN MAD THAT WE WANTED A CLEAN ROOM , BECAUSE THE REST OF OUR STAY THEY WERE BERY RUDE! SO I MADE A COMPLAINT TO MANAGER & SHE WAS VERY KIND & WANTING TO HANDLE EVERYTHING! SHE ALSO GAVE US A BOTTLE OF WINE FOR THE INCONVENIENCE! HOTEL NOT CLOSE TO ANYTHING SO WE BASICALLY HAD TO CACH UBER EVERY WHERE TO EAT & SHOP! BREAKFAST THERE WAS OK, POOL THERE WAS GREAT! WE EVEN GOT FREE HAPPY HOUR DRINKS EVERY DAY (ONE DRINK) PER DAY! I JUST HONESTLY WOULDNT RECOMMEND ANYONE TO STAY HERE!
This was the worst experience with valet I have ever encountered. It was definitely not worth the $87 dollars I was charged at checkout. And then on top of the valet issue the rooms were not very clean at all. There was a layer of dust on every counter and surface and leftover hair from the last guests. I had to go out and buy lysol spray and clorox wipes as the toilet had not been cleaned properly. On a lighter note, the front desk staff was friendly and we enjoyed the free happy hour drink. This place was not worth the money spent.
My room and hotel was great. Parking is too expensive 29 per night, they should let us park where valet parks for free. I did not like that gratuity was included in purchases automatically. I had some ceiling leakage from the air conditioner. The staff was Awesome especially Eduardo! I would recommend!
Phone did not work for the entire duration of our stay. Pool area loaded with birds so be ready for noise and poop. The food was mediocre, at best, although the restaurant is supposedly not attached to the hotel. The free cocktail per day is a nice touch.Tiny room, be ready for a wet bathroom upon showering as the 'wall' doesn't fully prevent water for staying in the shower area...shower head however, nice and water pressure also nice. 1 block from the beach. Although RED does offer beach chairs to guests, actual chair , not lounge chairs, but ones to sit on. We paid for chairs and umbrellas offered by surrounding hotels..expensive but I would rather lay out on the beach than sit upright. Probably would not stay there agin. It was ok for the 4 days but we ready to be outta there.
I'm an economical shopper so I was not looking to spend a fortune. I reserved a double room poolside and got a small room on 6th floor with one bed. That really was my only complaint. I just like getting what I reserve. The hotel was clean and the staff was wonderful. We enjoyed the food and drinks. It was our anniversary so I didn't want to start it off complaining about the room so I just didn't mention it. I'm sure they would have corrected as they did give us a complimentary bottle of champagne :)
The hotel ballet gave my keys to the wrong person without receiving any ticket .that person took off with my car .worst experience ever
The hotel has a nice décor with the red and white, i'm just used to new facilities. The room was probably the smallest room I've ever stayed in, but it did serve it's purpose (to rest and have a place to shower).
It's better to pay more than to stay at this hotel staff members are rude and slow.
beautifll with a red color mostly eveything including the wake up clock, very kindly and they were wonderfull my wife and my son love the place, easy access to all place
The hotel was very trendy and the service at the front desk was awesome. Our room and the pool area was clean and the bar staff was great! We were one block from the beach and the food and shopping in the area was fantastic! We used Uber and Lyft for transportation and saved over half than if we'd have used a cab.
Went shopping the room smell like smoke no one came to check . was dissatisfied with size of room. tHe bar staff was very nice
The hotel is located in a somewhat dead zone area of Collins Avenue - 30th and Collins. A bit too far away to walk to Sobe as well as North Beach. Not too many dining options closely (Subway is 2 blocks away). If you are looking for a good comfortable hotel with limited amenities, this would be a good choice. I was here during Art Basel and if your room faces Collins Avenue, it will be noisy from foot and vehicle traffic as well as parties until early morning. Staff are efficient, but do not go out of their way to help. An example is that I had two pieces of luggage and 2 bags and was offered no help when I checked in and out. The restaurant is o.k, but a bit overpriced. The free daily drink and happy hour for guests at the bar from 5-7 pm daily is a nice perk. The premium charged for this hotel due to Art Basel week as well as the daily amenity charge of $12.00/day is a bit annoying. Wifi at peak times is too slow, especially if you are in the upper floors.
The room seems to have no fresh air. It was so stuffy and I ended getting so sick . The room rugs need to be taken out or need some serious shampooing.
Service was ok, valet parking was terrible and the hotel was just ok
The room was more like a walk in closet. But it was clean and quite which I appreciated.
Me and my husband stay at the hotel was great. The weekend we spent down in south beach was spoiled due to the rain. We went to local and further out restaurants and loved all the foods. Overall 1 thing I will never do is rent the skooters down there again worst when it rains. The skooter I rented dropped due to high winds and heavy rains and was cracked and the owner did not give me my deposit back due to a contract they rush you to sign. I will visit here again in the future.
Me and my wife was in Miami for carnival, and my cousin was getting married. We always have a great time in Miami. This was our second time staying at the Red and it was enjoyable. Only thing the back streets behind the hotel got flooded from high tide had a hard time getting to my rental.
i stayed here from 10/10-10/12 for my dirty 30 birthday weekend. i got here early way before check-in time just to see if there were any rooms available. i originally had booked a double bed room & upon arrival i was helped by Zenaida who told me that unfortunately those rooms were not available at the moment for check in. Take note, it was also Miami Carnival weekend & every hotel was pretty much booked up. Zenaida did happen to tell me tho that a King Suite was available but there was a $50 upgrade fee. I told her that it was my 30th bday & i have never been to this side of the country...with that being said, she HOOKED ya girl up! I absolutely love her! great hospitality, great customer service! this hotel is really cute & definitely something I'd expect of Miami. Zenaida & Red South Beach hotel definitely made my bday weekend a great one! FYI: the hotel is literally a block away from the beach..very convenient!
Unbelievable location,sexy decor and friendly service. The food was excellent and the room service was super fast. This hotel has the least expensive valet I've ever used on South Beach, but it fills up quickly. This hotel is located across from the Palms ( 3x the price) and a 2min walk to the nicest part of the beach. I would recommend it for couples. Leave the kids at home.
Guest reviews for Red South Beach
awful place to stay. stay away
Everyone
I was very disappointed with my stay in this place. The staff is not responsive to the problems about the room (which are many) and rude on the top of that. The room didn't have a properly working A/C. Last night we spent in the room in the temperature similar to the outside. When we asked for help, the front desk man was very aggressive and spoke to me as if I owned him money. The water in the room is also a mess. The hot foucet was switched with the cold one. Nobody was even care to warn us about it. The walls were not soundproof. We could hear everything our neigbours didi and talked about. When it was after midnight it was especially annoying. I will never stay in that hotel again and never recommend anyone to stay there.
Everyone
BEDDING WASNT CLEAN, ROOM KEY WOULDNT WORK OFTEN WHICH WE HAD TO GO UP & DOWN FOR NEW KEYS! TOOK US TELL FRONT DESK 3 TIMES FOR THEM TO GET THE ROOM CLEAN! WORKS AT FRONT DESK SEEMED TO HAVE GOTTEN MAD THAT WE WANTED A CLEAN ROOM , BECAUSE THE REST OF OUR STAY THEY WERE BERY RUDE! SO I MADE A COMPLAINT TO MANAGER & SHE WAS VERY KIND & WANTING TO HANDLE EVERYTHING! SHE ALSO GAVE US A BOTTLE OF WINE FOR THE INCONVENIENCE! HOTEL NOT CLOSE TO ANYTHING SO WE BASICALLY HAD TO CACH UBER EVERY WHERE TO EAT & SHOP! BREAKFAST THERE WAS OK, POOL THERE WAS GREAT! WE EVEN GOT FREE HAPPY HOUR DRINKS EVERY DAY (ONE DRINK) PER DAY! I JUST HONESTLY WOULDNT RECOMMEND ANYONE TO STAY HERE!
Review comment
Mercedes P. responded on Jul 21, 2017
Hello dear Tina, thank you for sharing your thoughts with us. We apologize for the issues you experienced during your stay. Our front desk staff is 100% dedicated to fulfill all your needs, it happens sometimes that if the hotel is full, they might take a little bit more time to do so. We are glad to know that you received a gift as a token of our appreciation. Our location is enjoyed by many as it is some steps from the beach and 12-15 blocks from all South Beach attractions. Surrounded by a variety of accessible transportation, including the free Trolley. Our housekeeping department is at it's prime and we have informed them of your observations. We have replaced all linen and our laundry is done by the best company in the area. We're happy yo know that you liked our pool and the complimentary happy hour drinks. We hope you revaluate your stay and give us the opportunity to receive you back again. Thank you for your time and have a very good day!
horrible valet
Everyone
This was the worst experience with valet I have ever encountered. It was definitely not worth the $87 dollars I was charged at checkout. And then on top of the valet issue the rooms were not very clean at all. There was a layer of dust on every counter and surface and leftover hair from the last guests. I had to go out and buy lysol spray and clorox wipes as the toilet had not been cleaned properly. On a lighter note, the front desk staff was friendly and we enjoyed the free happy hour drink. This place was not worth the money spent.
Review comment
Mercedes P. responded on Jul 13, 2017
Dear guest, firstly thank you for staying with us and for leaving us your review. We are very sorry that we did not get to meet your expectations. Cleanness and customer service have always been our strongest points. The city of Miami Beach is fixing the streets and traffic in the area is even more hectic than usual. We truly apologize this happened during your stay and we hope to have the chance to receive you back again and provide you with a wonderful stay.
close to beach
Everyone
My room and hotel was great. Parking is too expensive 29 per night, they should let us park where valet parks for free. I did not like that gratuity was included in purchases automatically. I had some ceiling leakage from the air conditioner. The staff was Awesome especially Eduardo! I would recommend!
Review comment
Mercedes P. responded on Jul 13, 2017
Hello dear guest, thank you for staying with us and for your review. We have advised Eduardo of your nice comments. Regarding the parking fee, ours is the cheapest in the area and valet parking service is a valuable plus since parking in Miami Beach can get hectic. We thank you again for your review and we hope to see you back again very soon!
just ok.
Everyone
Phone did not work for the entire duration of our stay. Pool area loaded with birds so be ready for noise and poop. The food was mediocre, at best, although the restaurant is supposedly not attached to the hotel. The free cocktail per day is a nice touch.Tiny room, be ready for a wet bathroom upon showering as the 'wall' doesn't fully prevent water for staying in the shower area...shower head however, nice and water pressure also nice. 1 block from the beach. Although RED does offer beach chairs to guests, actual chair , not lounge chairs, but ones to sit on. We paid for chairs and umbrellas offered by surrounding hotels..expensive but I would rather lay out on the beach than sit upright. Probably would not stay there agin. It was ok for the 4 days but we ready to be outta there.
Review comment
Mercedes P. responded on Apr 4, 2017
Hello, thank you for letting us know about your experience in our hotel. We're sorry to hear that you were unhappy with some aspects of our hotel. We have made note of your comments and are addressing them accordingly. We'll work hard to fix the issues you experienced. We thank you again and appreciate you sharing an opinion with us to help us improve. We hope to receive you again and make of your stay a wonderful experience. Greetings!
nice hotel, accommodations didn't matchreservatio.
Everyone
I'm an economical shopper so I was not looking to spend a fortune. I reserved a double room poolside and got a small room on 6th floor with one bed. That really was my only complaint. I just like getting what I reserve. The hotel was clean and the staff was wonderful. We enjoyed the food and drinks. It was our anniversary so I didn't want to start it off complaining about the room so I just didn't mention it. I'm sure they would have corrected as they did give us a complimentary bottle of champagne :)
horrible !!!! do not book here
Everyone
The hotel ballet gave my keys to the wrong person without receiving any ticket .that person took off with my car .worst experience ever
Review comment
Ronan responded on Oct 31, 2016
Dear guest, Thank you very much for taking the time to share your experience with us. In this case, we did not make a mistake because we followed your instruction. The person who took the car was a guest of yours, arrived with you at check-in, and drove the same vehicle. As well, he was known to the front desk staff. It is not the hotel’s responsibility to deny a vehicle to your registered guest. We do apologize for the inconvenience but we did all we could to follow your instructions and as a matter of fact, we also paid for your airport fare to retrieve the car. The car that your companion left there. Thank you very much for choosing our hotel as your travel destination. Kind regards, Ronan
nice, but old
Everyone
The hotel has a nice décor with the red and white, i'm just used to new facilities. The room was probably the smallest room I've ever stayed in, but it did serve it's purpose (to rest and have a place to shower).
Review comment
Ronan responded on Nov 4, 2016
Dear Pam, Thank you for your feedback. The hotel does offer larger room sizes. Please stay with us again and I would be happy to give you a tour. In regards to the drink menu, I have shared your comments with our tenant restaurant. Kind regards, Ronan
not worth the headache
Everyone
It's better to pay more than to stay at this hotel staff members are rude and slow.
Review comment
Ronan responded on Nov 3, 2016
Thank you for your feedback. Our staff prides itself on its prompt and courteous service. Please stay with us again so that we may earn your trust again.
glamour
Everyone
beautifll with a red color mostly eveything including the wake up clock, very kindly and they were wonderfull my wife and my son love the place, easy access to all place
Dear guest, we are very sorry that your overall experience was not a satisfying one. Our staff's main priority is to fulfill your requests and provide a great service. We have informed them of your comments because all feedback helps us improve. All the rooms have a proper quality A/C system and we have assured that with our maintenance team subsequent to your stay. We appreciate your time and wish you would give the opportunity to have a wonderful stay with us.