Nice hotel. Excellent
Helpful crew nice place to stay
We arrived at 11 PM and the lobby doors were locked. That was fine. We rang the ring doorbell and they did not come down quickly. Took five minutes. We were outside with two small kids and we were tired from our trip. The next morning we realized that our toilet was completely clogged. We knew it could not have been us because we hadn’t been there long enough. Needless to say, it overflowed & made a mess. When we took showers before leaving, There were not enough towels for 4 people. We had to call for more. The shower door leaked, so much it went out of the bathroom & into the room. the door was closed tightly & I know this was not our fault either. The next day after spending the day out we came back to the hotel and there were fire engines outside. Alarms were going off and we were told that the hotel was being evacuated. We decided to stay out for another hour until the coast was clear. That same night, the fire alarm went off again, this time at 6 AM. My two small children were terrified as we had to scramble out of the building in our pajamas. No fun. No explanation from the hotel staff at all, about either of the alarms. Lastly, the next day after spending a day out at the beach, we came home to shower quickly and go out to dinner. Housekeeping removed all of our toiletries. They did not leave one bar of soap! We had to call down twice for them to bring us more. It delayed us another 45 minutes, while our friends waited in the lobby for us. We will not return.
I was not aware of extra fees that had to be paid. Pay for one night up front. To Change to a double bed there was a fee and charged for a double. I have never been to a hotel where you have to pay to change your room(I have been to many better hotels). For the money we paid it was awful and not worth. I feel there should be a refund (if not all, half). I will not recommend this hotel to anyone that I know.
This was a terrible property
The diff was rule when I didn’t understand what was going on at check in will I stay again no they about taking money but trying to solving the issue
To have more access to parking. Also get better internet service.
Beach access and health club are located across the street. Convenient despite other negative reviews. Had a great time at this hotel with the family. Can't wait to go back. Great location.
Very clean and Modern and good location hotel And convenient
Very clean and the staff were accommodating. Valet wasn’t open due to Covid
I did not link the entrance to the hotel. The lobby and the bar seem to be too close to each other, like they were the same room.
The only ok thing about this facility is that it’s in a quiet area if that’s your preference. I would rate this boutique hotel 2 1/2 stars. The rooms are extremely small. There are no amenities in room, no fridge or microwave . And who wants to go to another hotel to use the gym. The food in their dining area is extremely overpriced. I paid $5.00 for a tea(taxes included) The check in/out area is on the 3rd floor the same room as dining area. Very small pool no more than 5 people can actually swim at the same time. The hotel is not on beach so it was about a 5 min walk to beach to use the Loews Hotel chairs and towels. We were a party of 4 but was told we were only allowed to have 2 chairs and two towels which was insane. It was 101 degrees and they know you have to get an umbrella. This was just to exploit us to pay for an additional $49.00 out of pocket for 1 more chair and and an umbrella. Now be prepare to pay $40.00 per night for valet parking when you can find parking at other hotels for $10.00.
Located in South Beach, Hyatt Centric South Beach Miami is within a 5-minute walk of Lincoln Road Mall and within 15 minutes of other popular attractions like Colony Theater. This 105-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.
This hotel is home to a theme restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is available for a fee.
All 105 rooms provide minibars, coffee makers, and laptop-compatible safes. 47-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Phones, ironing boards, and desks are also standard.
Built in 2015, the brand new Hyatt Centric South Beach Miami features a gym, a sauna, and a rooftop terrace. Valet parking is available for USD 40.00 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a business center, and a meeting room.
Nice hotel. Excellent
Helpful crew nice place to stay
Dear Jasvir, Thank you, thank you, thank you! I can't thank you enough for your business and for this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, James D'Agostino General Manager
We arrived at 11 PM and the lobby doors were locked. That was fine. We rang the ring doorbell and they did not come down quickly. Took five minutes. We were outside with two small kids and we were tired from our trip. The next morning we realized that our toilet was completely clogged. We knew it could not have been us because we hadn’t been there long enough. Needless to say, it overflowed & made a mess. When we took showers before leaving, There were not enough towels for 4 people. We had to call for more. The shower door leaked, so much it went out of the bathroom & into the room. the door was closed tightly & I know this was not our fault either. The next day after spending the day out we came back to the hotel and there were fire engines outside. Alarms were going off and we were told that the hotel was being evacuated. We decided to stay out for another hour until the coast was clear. That same night, the fire alarm went off again, this time at 6 AM. My two small children were terrified as we had to scramble out of the building in our pajamas. No fun. No explanation from the hotel staff at all, about either of the alarms. Lastly, the next day after spending a day out at the beach, we came home to shower quickly and go out to dinner. Housekeeping removed all of our toiletries. They did not leave one bar of soap! We had to call down twice for them to bring us more. It delayed us another 45 minutes, while our friends waited in the lobby for us. We will not return.
Dear Karyn, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sincerely, James D’Agostino General Manager
I was not aware of extra fees that had to be paid. Pay for one night up front. To Change to a double bed there was a fee and charged for a double. I have never been to a hotel where you have to pay to change your room(I have been to many better hotels). For the money we paid it was awful and not worth. I feel there should be a refund (if not all, half). I will not recommend this hotel to anyone that I know.
Dear Deanna, Thank you for taking the time to write a review. When a guest wants to change their room type from what was initially booked, there may be a difference in cost as different rooms have different amenities such as the number of beds, size of the room, etc. We also have limited numbers of each room type available which affects the rate they are offered at as well. I apologize that we disappointed you and hope that we can host you again for a better stay in the future. Sincerely, James D’Agostino General Manager
This was a terrible property
The diff was rule when I didn’t understand what was going on at check in will I stay again no they about taking money but trying to solving the issue
Dear Anonymous, I sincerely apologize for falling short of not only meeting your expectations but ours as well. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, James D'Agostino General Manager
To have more access to parking. Also get better internet service.
Dear Anonymous, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours, which highlight recommendations for improvement, that help us to serve our guests better. Please visit us again the next time you travel to the area. Best, James D’Agostino General Manager
Dear Emma, We are happy to see that you had a great stay at our Hyatt Centric! It is our pleasure to welcome guests to South Beach and play a small part in their enjoyment of the area. We hope you will return and stay with us every time you do. Best, James D’Agostino General Manager