Our air conditioning didn't work. We had friends in another room near us, and their a/c didn't work either. Bathrooms had full size toiletries, which was great. However, the shower was a little crappy and spewed yellow water at first. We had to let it run for a while to get clear water.
Room was worn down, carpet and bathroom a mess even though we had a late check in, buthtub stained and messy, really disgusting, worn down. Changed rooms and new one was better kept, but the safe was unusable, closet doors stucked and the bathtub completely clogged. Asked front desk for service but nobody ever came. Overall nasty experience, don´t recommend at all.
Specifically bathroom was terrible condition
It was kind of crowded. The Elevator was out of order. Only one was working . Sunday July 30 that we arrived both sets were down. We had to use the Service elevator to go to the 5th Floor. After that only one was working.
The tub was dirty. The front desk line was always long and had a wait. There were little mosquitos everywhere. The room AC didn’t work. And the bistro took forever just for someone to take your order and then take another 35 min to bring the food. I got Into the hotel shuttle to travel from MIA into the hotel, and the driver didn’t even speak or acknowledge me because he assumed i didnt speak Spanish, until i advised I did.
EVERITHING WAS OK. THIS IS A GOOD HOTEL
My stay was horrible. Staff was ok. Service was horrible. When we arrived we had one less towel, no blankets for the sofa bed, i had to call them for it. Whenever house keeping came to our room they took all towels and didn’t replace any of it, this happened during our entire stay. Then I would call front desk and they wanted me to go down to get it myself. The day we left, only one elevator was working. One elevator was out of service, then one that kept coming was always full. I called downstairs and they told me one was for housekeeping. We had to wait 20 mins for the elevator! It was horrible and ridiculous that they didn’t even try to accommodate at all. Also seemed like they were always short staffed. Horrible experience and never again would I stay there!
It’s next to the freeway which can be good or bad. But, it’s across the street from a school which makes it difficult to come/leave during certain times of the day. Food and shopping can be found up and down the street. I had some food out overnight and had an attack of ants. Of the three lobby elevators, only one was working. I didn’t see stairs to use as an alternative.
Stay was nice, inconveniences were one elevator working outnof three and carpet in room near bathroom was wet when we checked in Room #427
The only major problem with this hotel was that there was only one working elevator
The property is terrible. It’s like walking into a nightmare. I’ve never been so disappointed at a Holiday Inn. The room was so filthy and unclean it felt like walking into a room being used by someone else. The floors were stained and not vacuumed, the bathroom was falling apart with rusted fixtures and the soap dispenser were disgusting. The bedding had yellow stains and pubic hairs in it. I’ve never felt so uncomfortable. I took pictures of everything and reported it to the front desk. The front desk lady was absolutely amazing and should get an immediate raise. She was one of the best hotel employees I’ve come across. She was empathetic and very responsive. She had only been working there two months but you never would have known. I paid for a room with a balcony, and she tried to find me another balcony room. We went into two others which were also very disgusting and unclean. She offered me a room on the second floor (no balcony) but was recently renovated. The bathroom was ok… only found two hairs. The bedding was better… no yellow stains, but found one hair. The furniture was clean and so were the carpets. The room was freshly repainted but oddly still appeared to be very dated. I was only staying at the hotel for an over night. Late check in and early check out. I took a quick shower and slept in my cloths. If I was staying more than one night, I would have had to find another place to stay. It was that bad. The front desk lady was amazing. That’s it.
The location was easy to get to. The room was very clean and smelled good. The reception was great and friendly.
One person checking in a line of 20, took forever, carpet was very dirty
Holiday Inn Miami West - Airport Area, an IHG Hotel places you next to 49th Street Shopping Area and within a 10-minute walk of Westland Mall. This 3-star hotel has 263 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and coffee makers are also available. Weekly housekeeping is available.
Guests of Holiday Inn Miami West - Airport Area, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
Our air conditioning didn't work. We had friends in another room near us, and their a/c didn't work either. Bathrooms had full size toiletries, which was great. However, the shower was a little crappy and spewed yellow water at first. We had to let it run for a while to get clear water.
Dear Sara,Thank you for sharing your feedback regarding your recent stay at our Holiday Inn Miami West - Airport Area. We apologize for the inconvenience you experienced with the air conditioning and the shower. We appreciate your understanding as we work to address these issues. It's great to hear that you appreciated the full-size toiletries provided. We hope you'll give us another chance to impress you in the future.Warm regards,Holiday Inn Miami West - Airport Area
Room was worn down, carpet and bathroom a mess even though we had a late check in, buthtub stained and messy, really disgusting, worn down. Changed rooms and new one was better kept, but the safe was unusable, closet doors stucked and the bathtub completely clogged. Asked front desk for service but nobody ever came. Overall nasty experience, don´t recommend at all.
Dear LOPEZ-WAISMAN, Thank you for choosing to stay with us and for sharing your experience. We apologize for any inconvenience caused during your stay. It's disappointing to hear about the room conditions and the lack of service received. Please be assured that guest satisfaction is our top priority. We will address the issues mentioned to ensure they are rectified and provide a more comfortable experience for our future guests. We appreciate your feedback and hope to have an opportunity to exceed your expectations on your next visit.Warm regards, Holiday Inn Miami West - Airport Area
Specifically bathroom was terrible condition
Dear Mayelin,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the bathroom condition. We appreciate your valuable input as it helps us identify areas for improvement. Our team is committed to ensuring a pleasant stay for all our guests, and we will address this issue promptly. We hope you will consider staying with us again in the future so we can deliver the exceptional experience you deserve.Best regards,Holiday Inn Miami West - Airport Area
It was kind of crowded. The Elevator was out of order. Only one was working . Sunday July 30 that we arrived both sets were down. We had to use the Service elevator to go to the 5th Floor. After that only one was working.
Dear Natalia, Thank you for choosing to stay with us at the Holiday Inn Miami West - Airport Area and for sharing your feedback. We sincerely apologize for any inconvenience caused by the crowded conditions and the out-of-service elevators during your stay. Your comfort is our top priority, and we appreciate your understanding. We hope you had an enjoyable stay overall, and we look forward to welcoming you back for an even better experience in the future. Warm regards,Holiday Inn Miami West - Airport Area Team
The tub was dirty. The front desk line was always long and had a wait. There were little mosquitos everywhere. The room AC didn’t work. And the bistro took forever just for someone to take your order and then take another 35 min to bring the food. I got Into the hotel shuttle to travel from MIA into the hotel, and the driver didn’t even speak or acknowledge me because he assumed i didnt speak Spanish, until i advised I did.
Dear Nyya, Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. We strive to provide a clean and comfortable environment, and we truly regret any lapses in cleanliness. We apologize for the wait at the front desk and bistro, as well as any disruptions caused by mosquitos. We sincerely apologize for the AC issue and the driver's behavior. We appreciate your feedback and will address these concerns with our team to improve our guest experience. We hope to have another chance to welcome you.
Dear Gina, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had an exciting and enjoyable stay at Holiday Inn Miami West - Airport Area. Our team works hard to ensure our guests feel sincerely welcomed, and we're delighted to know that we succeeded. We hope to welcome you back soon for another unforgettable experience! Warm regards, The Team at Holiday Inn Miami West - Airport Area
Dear Dennie, Wow, thank you for the kind words! We're thrilled to know that you had a fabulous stay with us at Holiday Inn Miami West - Airport Area. It means a lot to us that you found our front desk team both professional and warm. We strive to provide exceptional service to all our guests, and we appreciate your acknowledgment. We can't wait to welcome you back for another amazing experience!Warm regards,Holiday Inn Miami West - Airport Area
Hi Gabriela,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
EVERITHING WAS OK. THIS IS A GOOD HOTEL
Dear Jorge Diego,Thank you for sharing your experience at Holiday Inn Miami West - Airport Area. We are thrilled to hear that you had a good stay, and everything was okay. We strive to provide exceptional service to all our guests, and we are happy to know that we did just that for you. We hope you choose to stay with us again on your next visit to Miami.Warm Regards,Holiday Inn Miami West - Airport Area
Dear Chausa, Thank you for taking the time to leave a review. We appreciate your feedback and would love to learn more about your experience. Our team strives to exceed expectations, and we apologize if we fell short during your stay. We hope to have the opportunity to welcome you back and provide you with a better experience. Safe travels! Warm regards, Holiday Inn Miami West - Airport Area