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Recent guest reviews

Good

I've stayed here when it was Park Plaza many years ago. So I'm familiar with the property. Love what they have done with it. Only issue was the lack of security pressence. We had a disturbance every night from people staying on our floor. I even called to have security come to address the matter. For one it took forever for the front desk to respond. And the security never came because the guests kept screaming and banging on the door.

Lo único que voy a ser enfaci es que el personal en general necesita URGENTEMENTE una capacitación de Servicio al cliente y Relaciones Humans.

This property was convenient to the interstate, dining and shopping.

I loved it there

This is my first ever Orbitz review so that is saying something. This was an awful experience. I arrived around midnight with my three small children after a long flight. We waited for nearly 30 minutes just to be checked in while an employee stood to the side of the front desk having a casual conversation. Once we were finally checked in, the door to our room came off and the entire room smelled of smoke. Then, we had extremely loud roaring traffic sounds the entire night while we tried to sleep. This wasn't a nice hotel- at all. And the service was very very disappointing.

Dirty sheets, carpet, felt more like a motel.

O

Staff is very helpful and nothing to complain

Property was not as close to the airport as i was kead to believe. Appears not to have dining available in the evening past 9:30 when i arrived

The hotel is not clean, I was originally put in a room with a blood stained mattress, and the shower head in the bathtub was dirty.

Front desk Staffs are not happy and not helpful. Keys are not activated and failed activation three times in 24 hour

Service must more efficient!

Nosotros hicimos reservación para una cama Kim y nos dieron dos Quien el toilet no estaba bueno Las personas que atendió en el desayuno muy amable nos gusto el servicio

I didn’t like that the property didn’t have a microwave and in order to heat up your food, you had to hand it to staff to take it in the back. Also, whole stay there my room was not cleaned once only at checkout did housekeeping come to clean.

Very frustrating to arrive at the hotel at 10pm after six hours of travel with children and find out the hotel has no AC, why are talking about Miami so temperature in the 90s.Just wow!!!

N.W. 103rd Street Hialeah FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Holiday Inn Miami West - Airport Area, an IHG Hotel places you within a 10-minute stroll of Westland Mall and Hialeah-Miami Dade College. This 3-star hotel has 263 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

All 263 recently renovated rooms feature refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include free local calls, laptop-compatible safes, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Holiday Inn Miami West - Airport Area, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include conference space, a business center, and express check-out.

Room options

Standard Room, 1 King Bed, Accessible (Comm)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Pool View

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Balcony

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Miami West - Airport Area, an IHG Hotel

Everyone (26) Couples (5) Family (19)
4
Family

Good

By on Apr 26, 2022

Review comment responded on Apr 27, 2022

Hi Rose, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

4
Partner Couples

I've stayed here when it was Park Plaza many years ago. So I'm familiar with the property. Love what they have done with it. Only issue was the lack of security pressence. We had a disturbance every night from people staying on our floor. I even called to have security come to address the matter. For one it took forever for the front desk to respond. And the security never came because the guests kept screaming and banging on the door.

By on Apr 18, 2022

Review comment responded on Apr 25, 2022

Dear Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Our staff tries its best to provide a pleasant stay in every situation. We apologize for the inconvenience you faced by the neighboring guest. We would love to have the opportunity to provide you with a superior experience on a future visit.

2
Family with small children Business Business

Lo único que voy a ser enfaci es que el personal en general necesita URGENTEMENTE una capacitación de Servicio al cliente y Relaciones Humans.

By on Apr 9, 2022

Review comment responded on Apr 22, 2022

Querido invitado, Muchas gracias por darnos el privilegio de hospedar su estadía. Estamos tristes de ver esta calificación de 2 estrellas. Nunca queremos que nuestros huéspedes tengan ese tipo de experiencia. Nos encantaría saber más sobre tu experiencia. Entonces, podemos hacer los cambios y mejoras necesarios. Esperamos ganar su negocio en viajes futuros para que pueda ver nuestra mejora continua.

5
Family Business Business

This property was convenient to the interstate, dining and shopping.

By on Mar 20, 2022

Review comment responded on Mar 21, 2022

Hi Anita, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We are waiting to welcome you back soon!

5
Friends

I loved it there

By on Mar 8, 2022

Review comment responded on Mar 9, 2022

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

1
Family with small children

This is my first ever Orbitz review so that is saying something. This was an awful experience. I arrived around midnight with my three small children after a long flight. We waited for nearly 30 minutes just to be checked in while an employee stood to the side of the front desk having a casual conversation. Once we were finally checked in, the door to our room came off and the entire room smelled of smoke. Then, we had extremely loud roaring traffic sounds the entire night while we tried to sleep. This wasn't a nice hotel- at all. And the service was very very disappointing.

By on Mar 1, 2022

Review comment responded on Mar 3, 2022

Hello, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. Hope to serve you better next time.

1
Family

Dirty sheets, carpet, felt more like a motel.

By on Feb 14, 2022

Review comment responded on Feb 15, 2022

Hi Adriana, I would like to personally apologize for the issue you faced regarding cleanliness during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put an extra effort and inspect each area thoroughly. Hope to serve you better next time.

5
Everyone

O

By on Feb 9, 2022

Review comment responded on Feb 10, 2022

Hi Robert, Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

5
Everyone

By on Feb 8, 2022

2
Everyone

By on Jan 31, 2022

Holiday Inn Miami West - Airport Area, an IHG Hotel

7707 N.W. 103rd Street, Hialeah, FL 33016
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