The pool didn't have a heater included. I had to pay for that service. One day of my vacation was annoying and the hotel staff tells you that they can't do anything to call the house company.
We had a awesome time
The pool alarm was loud and annoying. It went off constantly. Leading to a stressful stay. In addition, the whole fact that we have to collect garbage and put it out before we leave is another added stress. I mean paid over $900 for 2 nights. Have your maintenance crew collect the garbage. I’m on vacation. Place was clean but I felt stressed staying in this place.
It was a nice time spent with my family. Very pleased with the house and the resort itself. Definitely will be back!
We stayed at Encore resort in 2020, we decided to book again for 2021. Upon arrival, there were long lines for check-in, the gate lines are horrible, as some guests have cards and others present IDs to get in. Basically have to deal with road rage, cutting others off to get in if you had a card to open the gate. We had to deal with a verbal altercation when we were the ones cut off to get in. We found rat feces on our stove, there were not enough cooking items for a house for a party of 8 adults. A large group requires a lot more items. Broken sink faucet in a master bathroom on the first floor, there was soap scum build-up in the showers. There were pee stains on carpets. Water residual in the kitchen sink from a previous leak. Supplies are limited and staff do not accommodate, for example, you are only provided with 1 toilet paper roll to refill, not taking into consideration, that the rolls left behind may be partial, if not half used. You still only get one roll for backup, we stayed for a week. Female security who was very rude, flat out told us, I need to see IDs because I do not trust you, at this point, we had checked in, and we were informing her that the 2 vehicles behind us were with us, "still need to see their drivers license, I do not trust you, you will be towed." Our neighbors constantly smoked marijuana. We accidentally left an artifact at the location in the living room, a week later, no retrieval or update. I will not come back, a great stay in 2020.
Everything!! Always go here for family trips and events
Air conditioning unit is too small for the size of the house stuff very slow
Our stay was absolutely amazing, my only complaint was the pots and pans had left over residue from previous usage, there were a few items that were broken in the kitchen such as serving utensils. Overall we will be coming back next year. We did rent the grill to bbq outside and also did upgrade to have a heated hot tub, it was totally worth it, considering there was a lot of rain and cooler weather during our stay. The volleyball and basketball courts are great to use, and the water park was something we also enjoyed. We enjoyed the piña coladas that we bought at the park as well. This resort beats having to stay at a hotel, you have your own kitchen, your own bathrooms in each room (huge perk) as we were 4 couples that were on vacation, and the private pool was the icing on the cake.
Loved the kids area! I felt my kids were safe playing in there The ground was very hot to walk on.
I love it. Very clean, new houses, close to the parks, very roomy.
the house we stayed was 151 Lasso drive, it was clean and comfortable, but we had issues with pool alarm going off randomly at night and in the day and after all the phone call and maintenance could not fix the problem, then there was poop in the pool and they would not clean until 2 days later( because there's no cleaning on the weekend supposedly, then when we demand the pool to be cleaned, the person cleaning the pool left a hose in the pool and the pool was over flooded the next morning), carbon monoxide malfunction in the middle of the night waking up everyone. this was one of the worst vacation rental I have booked, and they refuse to move us to any other house during all this problem, it's a resort that looks amazing from outside, but everything start to broke apart and there was no accountability when there's a problem, everyone were pleasant, but no one can solve the issue and we end up have to keep calling the guest service over and over again and it was very frustrating when you keep hearing promises and then nothing was fixed, my 8 days vacation was 6 days of frustration and discomfort. and they promised they will contact me after I check out and give me a solution with in 48h of my check out about what happened and they did not do anything until I emailed them4 days later and only would refund me one day of the rental when I asked for 2. please just book with another place so you don't have to go though with what I went though.
Love that it was clean brand new! Linen was soft! Pool was perfect! Amazingly decorated through the house and landscape. The beds were too soft I like firm. Also not enough towels. Or extra bedding
We stayed at the 6 bedroom. Everyone had their own bathroom. The private pool was great for relaxing we were able to rent a grill too. The water park was perfect for all the kids she's 2 to 12 but the adults had a blast too.
Encore Resort at Reunion places you within a 15-minute drive of popular attractions such as Disney's Hollywood Studios® and Disney Springs™. This 800-room, 5-star resort has a full-service spa, a free water park, and 2 restaurants.
Enjoy dining at the resort's 2 onsite restaurants: Finns Restaurant specializes in American cuisine and serves breakfast, lunch, and dinner; The Bis Grill offers relaxing pool views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 8:30 AM to 11 AM.
50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include kitchens, washers/dryers, and furnished balconies or patios. Housekeeping is available on request.
Guests of Encore Resort at Reunion have access to a full-service spa, a free water park, and an outdoor pool. There's free parking and a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury resort include a children's pool, a gym, and outdoor tennis courts.
The pool didn't have a heater included. I had to pay for that service. One day of my vacation was annoying and the hotel staff tells you that they can't do anything to call the house company.
Thank you for your feedback. We want everything our guests use to be in proper, working order, so we've brought your concerns to our maintenance team's attention so we can promptly address them.
We had a awesome time
Hi Steven, We are glad you enjoyed your time here at Encore Resort at Reunion by Rentyl. Please come back and see us soon.
Thank you so much for your kind rating! Please come back soon!
The pool alarm was loud and annoying. It went off constantly. Leading to a stressful stay. In addition, the whole fact that we have to collect garbage and put it out before we leave is another added stress. I mean paid over $900 for 2 nights. Have your maintenance crew collect the garbage. I’m on vacation. Place was clean but I felt stressed staying in this place.
Hi Shariff,Your voice is important to us, so we thank you for taking the time to make it heard. We appreciate your feedback and we’ll be sure to share it with the appropriate teams to ensure solutions are being implemented immediately. It would be a pleasure to welcome you again next time your travels bring you back our way.
It was a nice time spent with my family. Very pleased with the house and the resort itself. Definitely will be back!
Hello Vanessa, Thank you so much for your kind review! We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future. Have a great day! Encore Resort
We stayed at Encore resort in 2020, we decided to book again for 2021. Upon arrival, there were long lines for check-in, the gate lines are horrible, as some guests have cards and others present IDs to get in. Basically have to deal with road rage, cutting others off to get in if you had a card to open the gate. We had to deal with a verbal altercation when we were the ones cut off to get in. We found rat feces on our stove, there were not enough cooking items for a house for a party of 8 adults. A large group requires a lot more items. Broken sink faucet in a master bathroom on the first floor, there was soap scum build-up in the showers. There were pee stains on carpets. Water residual in the kitchen sink from a previous leak. Supplies are limited and staff do not accommodate, for example, you are only provided with 1 toilet paper roll to refill, not taking into consideration, that the rolls left behind may be partial, if not half used. You still only get one roll for backup, we stayed for a week. Female security who was very rude, flat out told us, I need to see IDs because I do not trust you, at this point, we had checked in, and we were informing her that the 2 vehicles behind us were with us, "still need to see their drivers license, I do not trust you, you will be towed." Our neighbors constantly smoked marijuana. We accidentally left an artifact at the location in the living room, a week later, no retrieval or update. I will not come back, a great stay in 2020.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great Resort experience that so many of our guests have grown so fond of. Sincerely,
Everything!! Always go here for family trips and events
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Thank you for choosing Encore Resort at Reunion Hope to see you back soon
Air conditioning unit is too small for the size of the house stuff very slow
Thank you for staying at Encore Resort at Reunion. We are sorry to hear that your experience was not as pleasant as you expected. We will work diligent to get better.
Thank you for rating your experience with us. If you haven't done so already, we strongly encourage you to reach out to us with any constructive feedback. We appreciate your staying with us.