Key West Inn Pensacola

The place was surrounded by not so friendly looking individuals who look to by on some substance, carpets smelled and were dirty, linen was stained and had cigarette burn marks. Pillows were flat like a door mat just about. They switched our room and it was the same. We left and stayed else where.They would not refund but after contacting orbitz I was refunded half back. Thank you orbits!!!!!

Did not stay but was required to pay $25 fee they said for Orbitz. Worst place I have ever seen. Photos misrepresented facility. Area is dangerous and crime ridden. Orbitz should never have it listed.

Please do not book anyone for this hotel, just hotels smells and it's been on all the furniture and also the matter walking down the hall you can smell smoke, and there's people that already stay there live in the hotel , Standing outside the room with chairs so you afraid to leave your car. I walked in five minutes left the key on the table and went downtown , And purchase me a new hotel room at the comfort inn.

The motel was old and worn.the front desk countertop was peeling and aged. More of a truck stop motel or hourly rental. The guy at the front desk was a nice older gentleman.

Very dirty room, dirty stained towels. In rest, spacious room and convenient hotel location. Breakfast was a joke.

About all I can say is the sheets were clean. Large amount of damage present in room. Phone did not work. Information of surrounding area in room, grossly out of date.

Even though the hotel is an older one, it was a very pleasant stay. The rooms were clean and comfortable. Staff was friendly and helpful. Very quiet. Everything on one floor which was great. Centrally located to all we wanted to see and do. We will definitely stay again

took 2 hours to check on rude staff left outside in cold charged extra for remotely outrageously that was returned and the deposit has still yet to be returned to my credit card the room was not as expected awful stay awful staff would not recommend

Rude staff, horrible room, would never stay there again or even consider recommending it. Pictures were false and no were near like what was shown on the website.

Hi This was the worst experience that i ever had in my life. This hotel was very much unclean and the room looks ugly and the equipment that they have inside the hotl are very old . Its not worthy to stay in this hotel for the money i spent

Room reserved was not a non-smoking, the second room available had a strong mildew smell, after notifying them I was going somewhere else then they notified that they had a pet room. I questioned what that was and told me. They said they clean the room really good after the guest leave so I took the room. Needless to say I felt the fleas at night. Pool was cloudy the night of my arrival and still cloudy the next day by 9 A.M.

Rude people at front desk who couldn't speak English. Room old, dirty, mattress had springs sticking out. Neighborhood very scary! Never again would I stay there! Awful. Listings very misleading!

The staff was very unfriendly and rude! They could not speak English to save there life. Hateful to me at check in! Mattress had springs sticking out. Hotel was NOT what was advertised in pictures! Have booked many hotels through this website and always had a great experience! This one was awful!!

very bad loc.rooms were not so good tv was old a not good to watch.lots of cops talking to the homeless who live in the woods next to the hotel.a true 1-2 star not a 3 as told .i would never go back to this dump .

the room was dirty, the staff was rude. the breakfast was terrible. there is no way I would stay here ever again. as a matter a fact I checked out the very next day and lost 75 dollars because I refused to stay there one more night. as I was checking out there was this couple thinking of getting a room and told them everything I went through. terrible place to stay. but if you don't believe me go try it and you will regret it something terrible.

Took thirty minutes to check in not including a five minute argument about my 8 year old because they thought he was ten and wanted to charge extra for him!! Had to ask for coffee pot and toaster several times befor we got it!!Was dead roaches in room and attendant didn't speak English well enough to understand conversation well! Didn't appreciate being treated like a crimal like we were sneaking guests in!! All over $5!!!

I booked this motel mostly because the price was acceptable. However, the price did not meet the value. It was far below the quality that I would expect for a cut rate room . It smelled of disinfectant when we walked in the door. The carpet in the hallway was dirty. My daughter said it was a scary place to stay. The pillows were old and flat. Blankets and sheets were the bare minimum to be called such. I would not stay here for $20 per night and was disappointed that I passed up other choices for the same price.

Not a place to bring the family. Single male traveled to NAS Pensacola to see buddies. The area isn't the safest and the staff is sneaky. The room was clean enough to sleep in; but really could've used some attention. Also, access to the lobby is restricted to employees after 9pm; you have to go outside to overnight window if you need something.

Hotel staff was GREAT! Very friendly, very accomodating. First night's room (King w/ sleeper sofa) was not good. The sleeper sofa upholstry was VERY dirty. I would not allow my child to sleep on it. Hotel staff offered a double queen room, but we made due with the King room. We moved the next morning to a pool side double queen room. Room was much cleaner. Rooms have kitchenettes, but are not stocked with eating utensils, dishes, etc. It would make much more sense to get rid of empty kitchen cupboards and replace with a dorm room type refridgerator and a small microwave. Both rooms we stayed in had cheap, very hard mattresses. The hotel lobby was pleasant and a nice (but small) breakfast selection each morning. Pool was clean, grounds could have used a bit of sprucing up. We would stay at this hotel again because we don't spend much time in our room while on vacation; however, it would be nice to see the hotel management/owner invest a bit of money in better quality beds and sprucing up the rooms/grounds.