Nice property comfortable bed
During our 4 days here, we paid the resort fee and stuff and all 4 days activities were always closed due to (stormy conditions) and the staff not friendly at all! Not coming back or recommending!
Cleaning crew started drying hallway carpet at seven in the morning with fans and blowers. There are stains all over the carpet and roof.
Great pool options
The grounds of the property were beautiful. The pools were warm and refreshing, My only gripe about the pools would be the time of day they choose to landscape. It was very disrupting, making it impossible to relax. The registration desk and welcome center are disorganized. We had a late check-in so we actually checked in at the welcome center. When we arrived we were not told anything about the property. We were not given breakfast vouchers. The vouchers were not even mentioned. In the morning when we woke up, we went down to the reception area and asked about where to go for breakfast. We were instructed to go to Denny's. Directions to Denny's involved the young man pointing across the street. We thought he meant the highway, so we actually tried to cross the highway. We ate and paid for our meal. When we came back to the resort we overheard someone checking in. That is when we found out that we should have received vouchers for breakfast. We inquired and were given vouchers for the rest of our stay. We also inquired about using the microwave they had in the lobby/breakfast area and the front desk didn't even know that it was there. The other issues we had with the resort was there are no mini fridges in the rooms. The walk to Denny's in the dark felt very unsafe. The sidewalk was not lighted and uneven. All in all it was one of the worst stays I have had at a resort in a very long time.
Staff was cordial, the facility and the amenities are nice
We loved how huge our two bedroom condo was and enjoyed being able to walk right out our patio to the pool. Loved how close Publix was. Dennys was too busy to be e take a take out order for breakfast most days. Recommend having groceries in room for breakfast.
No fridge, no microwave, not enough towels. All were requested multiple times over the week and never showed up.
Place was nice as were the pools. The free breakfast was really an $8 voucher to Denny’s one block a way. Our room was clean, but did not have a fridge or microwave.
I loved the rooms and the spaciousness. We were disappointed that buccaneers bay was only open certain days if the week and the water park in the lake was nonexistent for the last two years and it remained on the website which both of those attractions was one of the reasons we picked the resort. We also liked that we could just cash out on purchases made at checkout and the drunk prices was reasonable
All the pools were fabulous
Miss communication constantly. Took 2 hours to check in because of the wrong information. Unable to get extra towels. Room door left open after cleaning. On the bright side nothing was missing from our room. Always waiting for the shuttle, the shuttle driver said she was never called and we waited for 45 minutes. Very frustrating vacation. Do not recommend it!
The resort is very nice, but they charged a $150 extra and I do not know why, I already call and email them but they never answer.
The hotel said breakfast included but the restaurant was closed. We had no hot water in our shower for the duration of our stay. No one answers the phone at front desk or housekeeping. No pool towels available. Lost money in machines at arcade, front desk said another company responsible?
The overall experience was fine. The only complaints are that the Adventure area was not open any of the days we were on property which was a bummer considering it was the main reason we booked this location. The other being the splash/water park area - it was freezing cold, and the water when you shower was luke warm.
Located in Four Corners, Summer Bay Orlando by Exploria Resorts is 2.2 mi (3.5 km) from Lake Davenport and within a 10-minute drive of Island H2O Live!. This 525-room, 3.5-star condo resort has 5 outdoor pools along with a free water park and a restaurant.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Each condo is air-conditioned and has an array of amenities, including a coffee maker, a ceiling fan, and a phone. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Change of towels is available on request.
Guests of Summer Bay Orlando by Exploria Resorts have access to 5 outdoor pools, a free water park, and a children's pool. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly condominium resort include a gym, 4 spa tubs, and outdoor tennis courts.
Nice property comfortable bed
During our 4 days here, we paid the resort fee and stuff and all 4 days activities were always closed due to (stormy conditions) and the staff not friendly at all! Not coming back or recommending!
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it.
Cleaning crew started drying hallway carpet at seven in the morning with fans and blowers. There are stains all over the carpet and roof.
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it. We apprecaite your feedback as we are always seeking the opportunity to make enhancements.
Great pool options
Great to hear! We hope to welcome you back in the future!
The grounds of the property were beautiful. The pools were warm and refreshing, My only gripe about the pools would be the time of day they choose to landscape. It was very disrupting, making it impossible to relax. The registration desk and welcome center are disorganized. We had a late check-in so we actually checked in at the welcome center. When we arrived we were not told anything about the property. We were not given breakfast vouchers. The vouchers were not even mentioned. In the morning when we woke up, we went down to the reception area and asked about where to go for breakfast. We were instructed to go to Denny's. Directions to Denny's involved the young man pointing across the street. We thought he meant the highway, so we actually tried to cross the highway. We ate and paid for our meal. When we came back to the resort we overheard someone checking in. That is when we found out that we should have received vouchers for breakfast. We inquired and were given vouchers for the rest of our stay. We also inquired about using the microwave they had in the lobby/breakfast area and the front desk didn't even know that it was there. The other issues we had with the resort was there are no mini fridges in the rooms. The walk to Denny's in the dark felt very unsafe. The sidewalk was not lighted and uneven. All in all it was one of the worst stays I have had at a resort in a very long time.
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it.
Staff was cordial, the facility and the amenities are nice
Thank you for your for kind words regarding our team members and the amenities. We look forward to welcoming you back.
We loved how huge our two bedroom condo was and enjoyed being able to walk right out our patio to the pool. Loved how close Publix was. Dennys was too busy to be e take a take out order for breakfast most days. Recommend having groceries in room for breakfast.
We are thrilled you enjoyed the accommodations and amenities. In the future we do offer a grocery delivery, that will shop for you and deliver. We sure hope to welcome you back in the future!
No fridge, no microwave, not enough towels. All were requested multiple times over the week and never showed up.
We apprecaite your feedback as we are always seeking the opportunity to make enhancements. I will share that we are working on placing microwaves and mini fridge in all of the rooms, as the Queen rooms do not come with those amenities. Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it. We do hope you chose to extend us another opportunity in the future.
Thank you for your review, we are happy you had a nice stay. We look forward to welcoming you back in the future!