The check in process and front desk was ridiculous. They never answer the phone and give you the run around. They charged me an extra $190 after hours of trying to solve (they would never get a manager) my credit card company got involved and refused to pay. Too bad, it is a nice property. Overcrowded and dysfunctional at best.
Great place ro stay
We were upgraded to a suite with two extra beds. thank you!
I liked the fitness center, but the hours are ridiculous 7am-3pm. Never get the efficacy rooms unless you have 2 people, they are ridiculously small. The deluxe rooms were nice could use a little updates. There are no late checkouts and checkout is at 10am, wish it was at noon. It was a nice place to checkout, we may go back.
I was happy with the huge size of the villa and all of the on-site extras including 14 swimming pools, a movie theater, a water park ($15 per person), Lakes for fishing, restaurants, a grocery store, grilling areas, and multiple sporting fields. It was very convenient to have a Walmart directly across the street (super busy). The kids had a blast.
I didn’t like it at all the hot water wasn’t working the all weekend
They charge over a hundred dollars per night, then charge resort fee when you get there, then charge you to use their water park.
Quality of accommodations was poor; customer service was poor.
Great Looking resort from outside equally bad from inside. The room was terrible, smelt musty, and really old property. DOES NOT feel like resort living when you are in the room. Even after complaining about the room the only thing I got was an auto text message stating it will be escalated to leadership but nothing happened after that. Not even a basic free breakfast is offered, you have to pay for every little thing on top of the room charges. We went to breakfast place around 9.45am and there was no one at the counter to take the order, waited for 15 mins then left to go to iHop across the street. No information about all the amenities was provided during check in, later found out after calling them that basically all activities had some kind of additional per person fees to be paid. If you drive an EV be mindful that there is only 1 charger on this entire property that is spread across miles and no shuttle service is offered between that charger and room. My room was almost 2 miles away from the charger so it was quite a hassle and oh btw you do have to pay $3.40/hr for the charger which only charges 25mi/hr. Besides the location of this resort, nothing else was great about it, not worth almost $300 I spent for two nights.
Excellent customer service - many activities - even though they didn’t have to be extra nice after my horrible experience with diamond resort lake tiki they made up for their rudeness and made my families stay so AMAZING
The property was nice and warm and cozy for me and my wife had a great time
Liked it had everything if you just wanted to stay on site. What we didn't like was first, the intake process. Couldn't find my reservation, asked staff for wifi and was told we don't have any for you because your not a guest. Reservation was found but the response was inappropriate. The room, had a clogged toilet the first night, staff came and fixed it the next day however the toilet was never cleaned during our whole stay as there were feces rings from when it clogged. Refrigerator also leaked water on rug so I had to put towels in fridge to keep from getting floor wet.
Perfect place to stay with family. Clean room, great pools and close to everything
As this is a timeshare resort expect pressure to attend a seminar. This is the downside to staying in places like this because it is time consuming. The additional resort fees are expensive, a $20 a day water park fee is outrageous when staying 5 days or more. Otherwise overall good experience.
Located in West Kissimmee, Westgate Vacation Villas Resort is 2.7 mi (4.3 km) from Disney's Animal Kingdom® Theme Park and within a 10-minute drive of other popular attractions like Old Town. This 1184-room resort welcomes business and leisure travelers with 14 outdoor pools, a marina, and a water park.
Relish the American cuisine at Drafts Sports Bar, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 8:00 AM to 10:30 AM.
All 1184 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, ceiling fans, and ironing boards are other standard amenities. Housekeeping is available on request.
Westgate Vacation Villas Resort features a marina, 14 outdoor pools, and a water park. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this family-friendly resort include a children's pool, a fitness center, and 14 spa tubs.
The check in process and front desk was ridiculous. They never answer the phone and give you the run around. They charged me an extra $190 after hours of trying to solve (they would never get a manager) my credit card company got involved and refused to pay. Too bad, it is a nice property. Overcrowded and dysfunctional at best.
Great place ro stay
We were upgraded to a suite with two extra beds. thank you!
I liked the fitness center, but the hours are ridiculous 7am-3pm. Never get the efficacy rooms unless you have 2 people, they are ridiculously small. The deluxe rooms were nice could use a little updates. There are no late checkouts and checkout is at 10am, wish it was at noon. It was a nice place to checkout, we may go back.
I was happy with the huge size of the villa and all of the on-site extras including 14 swimming pools, a movie theater, a water park ($15 per person), Lakes for fishing, restaurants, a grocery store, grilling areas, and multiple sporting fields. It was very convenient to have a Walmart directly across the street (super busy). The kids had a blast.
I didn’t like it at all the hot water wasn’t working the all weekend
