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Westgate Vacation Villas Resort

3.5 out of 5.0

Recent guest reviews

Great property! Had a wonderful time, but watch out, they are all about selling time shares. They lure you in with promises of discount tickets, owners perks, and free breakfast. It starts right at check in!

Hotel was horible The room smells like was 100 years old Bugs all over I check inn at 10 pm and at 1 am i was check inn at another hotel . Wost experience ever I paid 400 $ per day and i believe the condition was no more then 40$ a day

We stayed for a weekend to celebrate my girlfriend birthday. The room they had us in seemed a little outdated and the exterior needs some attention to cleaning. The room seemed fine until around midnight when we arrived back from the theme park, the air conditioning stopped working we called twice and finally got the maintenance out. They told us there was nothing they could do to fix it so we had to pack everything up and move to another building which was not even close by. This room could use more attention to detail in cleanliness as there was black mold in the jetted tub. It was about 2am by the time we went to bed and had to be up early.

Rooms are not really clean, front desk never answers. I needed to get a refund for a night I didn’t stay and was never able to get my money back (local staff had confirmed they would refund it, never happened!). Rooms’ decoration is depressing, carpeting floor dirty...

Location is great & I liked that it was secure. The studio room we had was efficient and it works ok for 4. Clean and staff is very friendly & helpful. We sat through 2 presentations for Time Share buying & Travel package sales. They were informative & friendly- low pressure.

The check in process Began from 1245am-2am. Unacceptable, we as well as families were in line for hours and management didn't do anything to help nor did they give any vouchers or upgrades for our in convenience. We had a reservation. I will not stay here again I was really disappointed, I've stayed at Westgate in Orlando, I was checked in in 5 min with the line just as long. After driving all the distance we did to stand in that line was terrible, unprofessional, and uncalled for. I'm sure everyone in that line is giving a not so good for business review. The worst part is that most likely nothing will be done to fix this or customer service recovery. Highly disappointed.

Huge property, many amenities, and you can stay with your pets. The property is very clean, has its own grocery store, a bar, an ice cream parlor, and a game room. Highly recommended for families with pets.

I read the reviews before going and was a bit skeptical about staying here. But I must admit that the hotel was beautiful! The 13 pools and hot tubs definitely worth the stay. The staff was very nice and they try to accommodate your every need. Definitely will be staying here again.

We loved it great check in n had one problem of loud people upstairs n they quickly moved us to another room which we r staying another week love this place would do it again

Your never allowed to speak to management when you have an issue. The rooms are filthy I walked in had so bugs on there and stains covering the sheets. You spend a fortune on Uber to go anywhere place is awful even if I had free nights here I wouldn't stay there again

Bugs dirty linen no help from management about conditions ... I'm asthmatic and they sprayed what smelled like raid in the room next to me which leaked through and caused difficulty breathing and they said nothing they could do

Fun place for kids and adults... room very small and had to dust the dresser before I put anything on it. They do not make up the room on a daily basis, had to ask for towels. No ice bucket or ice machine but had small fridge. Overall not impressed with the room but grounds were nice

Very clean hotel. Nice staff and friendly. Help you with directions and polite. I will stay again.

From the moment you check in they usher you to someone else and under the excuse the person is going to tell you where you are staying, and they do, but then start saying they need a $20 deposit and the next thing you know you're signed up for a timeshare presentation. They tell you it's 60-90 mins and it was THREE hours. We said we weren't interested and it took three different people trying to sell us before we could leave! The third person THREATENED us if we didn't at least purchase the third thing he was oferring I would have to sign a paper stating I wasn't allowed to come back to the hotel. Well I said "bring me the paper" since this isn't the only hotel in Orlando, their loss not mine. He left came back and threatened me once more and when I wouldn't budge he waved his hand at us as if we were dogs and said "just go we have your information and don't need you to sign." We went to the Draft restaurant and the service was HORRIBLE. We waited so long the host had to take our order and when we finally got our food the children's chicken didn't look cooked all the way. My wife and I were looking at the chicken and the host came over arguing with us about the chicken without even us calling her over and when the waitress came over the host said we were complaining about the chicken. This whole experience was RIDICULOUS! Never again!

Was good hotel Very clean and had much more offer in the hotel.

Anything that was nice you had to sit through a 90 min timeshare meeting to get access to do. Lots of employees flying around in golf carts, door was broke and had to slam it shut, shower was not hot at all, toilet was clogged, room never got cleaned just made beds and emptied trash. Plates were dirty, hot tub near vvee was set on 120 had to call staff to adjust before someone got hurt. Barely could communicate with anyone onsite all foreign.

This is the four time coming to this place I like everything

It was ok. Room was clean but in a major need of renovations. Also, it was not clear it was a timeshare and that everything, especially the pictured water slides require a $20 a day fee per person. Served the purpose, but won't return.

The staff was friendly and the site has plenty of pools to relax after a long day. The room was clean. There's a convenient store, bar, arcade and ice cream bar on site.

The room was very comfortable and well appointed...if a little dated. When we arrived, we found a cockroach on the bathroom floor. We booked this hotel because of the picture of the water park in the ad. It exists and is very nice. However, if you are not a timeshare owner, you will pay $15-$20 per person...including children...to use this facility. If I had know that, I wouldn't have booked this facility.

7700 Westgate Blvd. Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Located in Four Corners, Westgate Vacation Villas Resort is within a few miles (5 km) of sights such as Disney's Animal Kingdom® Theme Park and Mighty Jungle Golf. This 1184-room, 3.5-star resort has 14 outdoor pools along with a marina and a water park. Also nearby are Disney's Hollywood Studios® and Disney's Winter Summerland Miniature Golf Course.


Dining

Relish the American cuisine at Drafts Sports Bar, one of 3 onsite restaurants. You can get a quick energy boost at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

Westgate Vacation Villas Resort's 1184 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ceiling fans, and ironing boards. Weekly housekeeping is available.


Property features

Westgate Vacation Villas Resort features a marina, 14 outdoor pools, and a water park. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly resort include a children's pool, a fitness center, and 13 spa tubs.

Room options

Villa, 1 Bedroom

King 1 | Sleeps 4

Villa, 2 Bedrooms

King 1 | Sleeps 6

Deluxe Loft, 2 Bedrooms (Villa)

Twin 6 | Sleeps 10

Deluxe Villa, 2 Bedrooms

King 1 | Sleeps 8

Guest reviews for Westgate Vacation Villas Resort

Everyone (25) Couples (51) Business (11) Family (141) Other (7) Friends (12)
4

nice spot

Everyone

Great property! Had a wonderful time, but watch out, they are all about selling time shares. They lure you in with promises of discount tickets, owners perks, and free breakfast. It starts right at check in!

By on Jan 4, 2018

Review comment responded on Jan 8, 2018

Thank you for your feedback. We are glad that you were able to take advantage of our greatly located resort. Our intention is to offer our guests the opportunity to obtain a timeshare and the benefits without any kind of commitment. We are glad you chose us and hope you will visit again! Nahi.

1

the hotel room smells horible

Everyone

Hotel was horible The room smells like was 100 years old Bugs all over I check inn at 10 pm and at 1 am i was check inn at another hotel . Wost experience ever I paid 400 $ per day and i believe the condition was no more then 40$ a day

By , from wellington florida on Jan 3, 2018

Review comment responded on Jan 11, 2018

Thank you for your feedback. We apologize for any inconveniences you experienced during your stay. We hope when you visit the area again you will give us another chance to meet your needs. We are certain we will do better for you next time! Nahi

1

i have stayed at better!!

Everyone

We stayed for a weekend to celebrate my girlfriend birthday. The room they had us in seemed a little outdated and the exterior needs some attention to cleaning. The room seemed fine until around midnight when we arrived back from the theme park, the air conditioning stopped working we called twice and finally got the maintenance out. They told us there was nothing they could do to fix it so we had to pack everything up and move to another building which was not even close by. This room could use more attention to detail in cleanliness as there was black mold in the jetted tub. It was about 2am by the time we went to bed and had to be up early.

By , from florida on Dec 11, 2017

Review comment responded on Dec 14, 2017

Thank you for sharing your review with us. We are pleased that you enjoyed our ideal resort location nearby the major theme parks. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations. Luna

2

save your money! it’s better to stay home

Everyone

Rooms are not really clean, front desk never answers. I needed to get a refund for a night I didn’t stay and was never able to get my money back (local staff had confirmed they would refund it, never happened!). Rooms’ decoration is depressing, carpeting floor dirty...

By , from Fort Lauderdale on Dec 5, 2017

Review comment responded on Dec 14, 2017

Thank you for your feedback. We certainly regret to see that you feel this way. We surely want to ensure that your concerns are addressed if not at this time. Please reach out to us via our official Westgate Resorts Facebook Page if your concerns have not been rectified. We certainly hope that you have the chance to visit us again so that we can exceed your expectations in the future. Luna

4
Everyone

Location is great & I liked that it was secure. The studio room we had was efficient and it works ok for 4. Clean and staff is very friendly & helpful. We sat through 2 presentations for Time Share buying & Travel package sales. They were informative & friendly- low pressure.

By , from Rapid City Sd on Oct 21, 2017

Review comment responded on Oct 23, 2017

Thank you for your feedback. Is great to hear you enjoyed our ideally located resort and that your accommodations were to your expectations. We hope you will stay with us again. Allie

2

the check in process began from 1245am-2am.

Everyone

The check in process Began from 1245am-2am. Unacceptable, we as well as families were in line for hours and management didn't do anything to help nor did they give any vouchers or upgrades for our in convenience. We had a reservation. I will not stay here again I was really disappointed, I've stayed at Westgate in Orlando, I was checked in in 5 min with the line just as long. After driving all the distance we did to stand in that line was terrible, unprofessional, and uncalled for. I'm sure everyone in that line is giving a not so good for business review. The worst part is that most likely nothing will be done to fix this or customer service recovery. Highly disappointed.

By , from Fl on Oct 9, 2017

Review comment responded on Oct 11, 2017

Thank you for taking a moment to share your experience with us. Please be advised that our check-in time is 4:00pm, and our check-out time is at 10:00am. We regret to hear of any wait you may have experienced during this time. Our team is always doing everything in their power to ensure that the process moves along smoothly. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations.  Sam

5

stay with your cat!

Families

Huge property, many amenities, and you can stay with your pets. The property is very clean, has its own grocery store, a bar, an ice cream parlor, and a game room. Highly recommended for families with pets.

By , from Lake Worth, FL on Sep 13, 2017

Review comment responded on Sep 15, 2017

Thank you so much for sharing your excellent stay experience at Westgate Vacation Villas Resort. We love to hear that you appreciated the resort's pet friendly facilities, plentiful amenities, and well kept grounds. We do look forward to your visit the next time your travels take you to the Orlando area. Nicole

4

we had a really great time!

Everyone

I read the reviews before going and was a bit skeptical about staying here. But I must admit that the hotel was beautiful! The 13 pools and hot tubs definitely worth the stay. The staff was very nice and they try to accommodate your every need. Definitely will be staying here again.

By on May 23, 2017

Review comment responded on May 26, 2017

Thank you for your review. We appreciate your comments about our resort. It is great to hear you enjoyed your unit along with our resort amenities. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon.

5

we loved it great service n outstanding room

Everyone

We loved it great check in n had one problem of loud people upstairs n they quickly moved us to another room which we r staying another week love this place would do it again

By , from Kissimee Fla on Apr 30, 2017

Review comment responded on May 26, 2017

Thank you for your review. It brings us happiness to see that you were thoroughly pleased by our resort’s amenities, attentive resort staff, prime location, and exceptional comfort. We sincerely do aim to do all that we can to excel in all aspects of our resort experience. We hope to see you again very soon!

2

only thing great about this place is the waterpark

Everyone

Your never allowed to speak to management when you have an issue. The rooms are filthy I walked in had so bugs on there and stains covering the sheets. You spend a fortune on Uber to go anywhere place is awful even if I had free nights here I wouldn't stay there again

By , from chicago on Apr 28, 2017

Review comment responded on May 26, 2017

Thank you for your feedback. We are sorry that you experienced issues with the cleanliness of your villa. We have made note of each one of your housekeeping and maintenance concerns and will address them directly with the resort. We do hope that you will visit us again and give us another opportunity to exceed your expectations.