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Westgate Vacation Villas Resort

3.5 out of 5.0

Recent guest reviews

I read the reviews before going and was a bit skeptical about staying here. But I must admit that the hotel was beautiful! The 13 pools and hot tubs definitely worth the stay. The staff was very nice and they try to accommodate your every need. Definitely will be staying here again.

We loved it great check in n had one problem of loud people upstairs n they quickly moved us to another room which we r staying another week love this place would do it again

Your never allowed to speak to management when you have an issue. The rooms are filthy I walked in had so bugs on there and stains covering the sheets. You spend a fortune on Uber to go anywhere place is awful even if I had free nights here I wouldn't stay there again

Bugs dirty linen no help from management about conditions ... I'm asthmatic and they sprayed what smelled like raid in the room next to me which leaked through and caused difficulty breathing and they said nothing they could do

Fun place for kids and adults... room very small and had to dust the dresser before I put anything on it. They do not make up the room on a daily basis, had to ask for towels. No ice bucket or ice machine but had small fridge. Overall not impressed with the room but grounds were nice

Very clean hotel. Nice staff and friendly. Help you with directions and polite. I will stay again.

From the moment you check in they usher you to someone else and under the excuse the person is going to tell you where you are staying, and they do, but then start saying they need a $20 deposit and the next thing you know you're signed up for a timeshare presentation. They tell you it's 60-90 mins and it was THREE hours. We said we weren't interested and it took three different people trying to sell us before we could leave! The third person THREATENED us if we didn't at least purchase the third thing he was oferring I would have to sign a paper stating I wasn't allowed to come back to the hotel. Well I said "bring me the paper" since this isn't the only hotel in Orlando, their loss not mine. He left came back and threatened me once more and when I wouldn't budge he waved his hand at us as if we were dogs and said "just go we have your information and don't need you to sign." We went to the Draft restaurant and the service was HORRIBLE. We waited so long the host had to take our order and when we finally got our food the children's chicken didn't look cooked all the way. My wife and I were looking at the chicken and the host came over arguing with us about the chicken without even us calling her over and when the waitress came over the host said we were complaining about the chicken. This whole experience was RIDICULOUS! Never again!

Was good hotel Very clean and had much more offer in the hotel.

Anything that was nice you had to sit through a 90 min timeshare meeting to get access to do. Lots of employees flying around in golf carts, door was broke and had to slam it shut, shower was not hot at all, toilet was clogged, room never got cleaned just made beds and emptied trash. Plates were dirty, hot tub near vvee was set on 120 had to call staff to adjust before someone got hurt. Barely could communicate with anyone onsite all foreign.

This is the four time coming to this place I like everything

It was ok. Room was clean but in a major need of renovations. Also, it was not clear it was a timeshare and that everything, especially the pictured water slides require a $20 a day fee per person. Served the purpose, but won't return.

The staff was friendly and the site has plenty of pools to relax after a long day. The room was clean. There's a convenient store, bar, arcade and ice cream bar on site.

The room was very comfortable and well appointed...if a little dated. When we arrived, we found a cockroach on the bathroom floor. We booked this hotel because of the picture of the water park in the ad. It exists and is very nice. However, if you are not a timeshare owner, you will pay $15-$20 per person...including children...to use this facility. If I had know that, I wouldn't have booked this facility.

felt the room was not clean. On second night unknown female walked into room. don't know how she had key to enter. security was called. felt unsafe the entire time. no housekeeping. trash and towel replacement after 4 days. door latch broken. had to wait to go to bed until it was fixed. guests noisy in parking lot outside until after 10pm. blinds wouldn't close properly, could see from outside window. tv was old fashioned bulky. upon auto checkout had to call 4 times before someone answered phone. very unhappy. had 2 full size beds and sheets were large enough too fit 2 king sized beds.

Rats in room, unfriendly staff, and not helpful, green area littered with garbage, only one restaurant on site

Came down with 6 other girls and the room really was perfect plenty of room for us. The shuttles were terrible. We all got in Thursday night and they told us on the phone we had to book the shuttle to the park in person. So we needed it Friday morning for 6 of us and they said no because We have to give them 24 hours in adance in person which was not clear on the phone . We were also told we could get a table on the phone when we got their fof gifts of course we show up and the front desk sent us o someone else who had no idea what we were talking about so they sent us to someone else who sent us to someone else and we eventually gave up. The next disappointment came when our phone rang at 7 am on a Saturday for them inviting us to breakfast and saying they would give each of us 100$ of course we get there and no one knows where the girl is we were supposed to ask for. We finally find her on our own at one of there ten front desks and she had 4 other people up there that could take her place that are just standing there while she helps a customer and they all watch. She then handled the next 3 people in line without even acknowledging us.. Again while her coworkers are just standing there so we left. We then get 3 more calls to our room we ignore at that point because I guess they were ready for us. Our last big irritation came on Sunday when I went to sign us up for the shuttle and they said they couldn't reserve for 6 people to Disney. I then asked if we could take the on

A wonderful place for a quick getaway. Great for couples looking to be locked in all weekend while also having activities to pull you out the room on property.

Great staff and room service. Had all the comforts of home.

We rented the last two years now, and love it there. Our room could have been a little cleaner. I had to go and buy something and clean the toilets myself. There was pee on one of the toilet seats, and the floors and couch had some crumbs, nothing major. Definitely could've been cleaner, however, it wasn't filthy. We still had a great stay both times, and plan to return.

Although we did not travel with children, westgate has a lot for the kids to do. We were early (about 2 hours) and went ahead to check out, the person checking us in was very friendly. He had some rooms available, but we had stayed in another part of the resort before and wanted to stay in that section, it took a manager, but we were hooked up. The rooms are a great size, and are clean. Where we requested are not upgraded, but this didn't matter, they were still very clean. I do have one complaint, the wifi stinks, the whole week we could connect, but could not pull up anything. We tried different connections to even went for an Ethernet cable with no results. We had to use data and I hope that bill won't be too high!! Overall great place and would definitely stay there again.

7700 Westgate Blvd. Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Located in Four Corners, Westgate Vacation Villas Resort is 2.6 mi (4.1 km) from Disney's Animal Kingdom® Theme Park and within a 15-minute drive of other popular attractions like Walt Disney World®. This 1184-room, 3.5-star resort has 14 outdoor pools along with a marina and a water park. Also nearby are Disney's Hollywood Studios® and Disney's Winter Summerland Miniature Golf Course.


Dining

Relish the American cuisine at Drafts Sports Bar, one of 3 onsite restaurants. You can get a quick energy boost at the coffee shop/café. Start each morning with breakfast, available for a fee.


Rooms

Westgate Vacation Villas Resort's 1184 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ceiling fans, and ironing boards. Weekly housekeeping is available.


Property features

Westgate Vacation Villas Resort features a marina, 14 outdoor pools, and a water park. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly resort include a children's pool, a fitness center, and 13 spa tubs.

Room options

Villa, 1 Bedroom

King 1 | Sleeps 4

Villa, 2 Bedrooms

King 1 | Sleeps 6

Deluxe Loft, 2 Bedrooms (Villa)

Twin 6 | Sleeps 10

Deluxe Villa, 2 Bedrooms

King 1 | Sleeps 8

Guest reviews for Westgate Vacation Villas Resort

Everyone (19) Couples (51) Business (11) Family (140) Other (7) Friends (12)
4

we had a really great time!

Everyone

I read the reviews before going and was a bit skeptical about staying here. But I must admit that the hotel was beautiful! The 13 pools and hot tubs definitely worth the stay. The staff was very nice and they try to accommodate your every need. Definitely will be staying here again.

By on May 23, 2017

Review comment responded on May 26, 2017

Thank you for your review. We appreciate your comments about our resort. It is great to hear you enjoyed your unit along with our resort amenities. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon.

5

we loved it great service n outstanding room

Everyone

We loved it great check in n had one problem of loud people upstairs n they quickly moved us to another room which we r staying another week love this place would do it again

By , from Kissimee Fla on Apr 30, 2017

Review comment responded on May 26, 2017

Thank you for your review. It brings us happiness to see that you were thoroughly pleased by our resort’s amenities, attentive resort staff, prime location, and exceptional comfort. We sincerely do aim to do all that we can to excel in all aspects of our resort experience. We hope to see you again very soon!

2

only thing great about this place is the waterpark

Everyone

Your never allowed to speak to management when you have an issue. The rooms are filthy I walked in had so bugs on there and stains covering the sheets. You spend a fortune on Uber to go anywhere place is awful even if I had free nights here I wouldn't stay there again

By , from chicago on Apr 28, 2017

Review comment responded on May 26, 2017

Thank you for your feedback. We are sorry that you experienced issues with the cleanliness of your villa. We have made note of each one of your housekeeping and maintenance concerns and will address them directly with the resort. We do hope that you will visit us again and give us another opportunity to exceed your expectations.

1

do not go

Everyone

Bugs dirty linen no help from management about conditions ... I'm asthmatic and they sprayed what smelled like raid in the room next to me which leaked through and caused difficulty breathing and they said nothing they could do

By on Apr 28, 2017

Review comment responded on May 26, 2017

Thank you for your feedback. We are sorry that you experienced issues with the cleanliness of your villa. We have made note of each one of your housekeeping and maintenance concerns and will address them directly with the resort. We do hope that you will visit us again and give us another opportunity to exceed your expectations. Nicole

3

fun things to do on the grounds

Everyone

Fun place for kids and adults... room very small and had to dust the dresser before I put anything on it. They do not make up the room on a daily basis, had to ask for towels. No ice bucket or ice machine but had small fridge. Overall not impressed with the room but grounds were nice

By , from bayville, NJ on Mar 8, 2017

Review comment responded on May 26, 2017

Thank you for your feedback. We appreciate you for letting us know what we are shining in and some areas that may need work. The satisfaction of our guests is our top priority and we were happy to know that you appreciated all the fun things to do on the property. We are continuously working on updating all of our units, however; with a resort this size updates can take longer than usual. We certainly hope you will allow us another opportunity in the future to provide you a stay that exceeds your expectations.

5
Everyone

Very clean hotel. Nice staff and friendly. Help you with directions and polite. I will stay again.

By , from Wisconsin on Feb 20, 2017

Review comment responded on May 26, 2017

Thank you for posting such great review of the Westgate Vacation Villas Resort. We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon!

1

i will never stay here again!

Everyone

From the moment you check in they usher you to someone else and under the excuse the person is going to tell you where you are staying, and they do, but then start saying they need a $20 deposit and the next thing you know you're signed up for a timeshare presentation. They tell you it's 60-90 mins and it was THREE hours. We said we weren't interested and it took three different people trying to sell us before we could leave! The third person THREATENED us if we didn't at least purchase the third thing he was oferring I would have to sign a paper stating I wasn't allowed to come back to the hotel. Well I said "bring me the paper" since this isn't the only hotel in Orlando, their loss not mine. He left came back and threatened me once more and when I wouldn't budge he waved his hand at us as if we were dogs and said "just go we have your information and don't need you to sign." We went to the Draft restaurant and the service was HORRIBLE. We waited so long the host had to take our order and when we finally got our food the children's chicken didn't look cooked all the way. My wife and I were looking at the chicken and the host came over arguing with us about the chicken without even us calling her over and when the waitress came over the host said we were complaining about the chicken. This whole experience was RIDICULOUS! Never again!

By , from Costa Rica on Jan 18, 2017

Review comment responded on Jan 26, 2017

Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. We remain hopeful you will give us a second chance to serve you again.

5

close to orlando

Everyone

Was good hotel Very clean and had much more offer in the hotel.

By on Jan 15, 2017

Review comment responded on Jan 17, 2017

Thank you for your review. We are thrilled to hear that you enjoyed the comfort of your stay. We certainly hope to see you back again soon. Luna

4

timeshare resort

Everyone

Anything that was nice you had to sit through a 90 min timeshare meeting to get access to do. Lots of employees flying around in golf carts, door was broke and had to slam it shut, shower was not hot at all, toilet was clogged, room never got cleaned just made beds and emptied trash. Plates were dirty, hot tub near vvee was set on 120 had to call staff to adjust before someone got hurt. Barely could communicate with anyone onsite all foreign.

By , from c on Dec 19, 2016

Review comment responded on Jan 14, 2017

Your comments are appreciated. It saddens us to see that you may have had some concerns regarding your recent stay. Your feedback will be shared, in our attempt to better ourselves for our future guests. Please be advised that being a timeshare resort, we offer the opportunity for our guests to participate in one of our timeshare presentations. There is never any obligation to attend, and we never intend to make you feel uncomfortable in any way. It is our sincere hope that you may allow us another chance to better impress you. Nat

5

very nice hotel

Everyone

This is the four time coming to this place I like everything

By , from From miami, fla on Dec 19, 2016

Review comment responded on Jan 12, 2017

Thank you for your feedback. It brings us happiness to see that you enjoyed of your stay with us! We hope to see you again soon! Nat