4/10 Poor
Edgar
Traveled with family
May 29, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
My son and I stayed there for 4 nights. The unit was very nice and had everything we needed. All of the staff seemed very friendly and wanted to help when issues came up.
The walls were paper-thin to the point of being able to understand our neighbor’s conversations. Our first two nights were horrible, but the last two were perfect.
At check in they double charged us for fees. The keycards didn't work for the room.
The day after check in they sent a text with the checkout times along with checkout options. I replied back to the text because it was improperly early. I was told it was an automated system. The next morning from 720-922, I received 7 thank you/departure texts as if I was leaving. After being woke up by the second text in a very short amount of time, I called the office and let them know we weren’t leaving. They apologized, but the text kept coming. I ended up having to walk to the office and asked for a manager who removed me from their automated text system.
In short, The staff needs training on how to use their automated text system and when to send out text messages like other places. When I first notified them that I received an inappropriate check out text they should have fixed the problem.
The key card issue could happen anywhere. Without reconstructing the property I don’t think they can do anything about paper, thin walls.
Edgar
Stayed 4 nights in May 2025