This was my first time in Cabo and it definitely won’t be my last ! We came to Cabo to celebrate my 23rd birthday and it was magical. Our Concierge Roberto Reyna was amazing !!!!! He went above and beyond to make our stay as smooth as possible. We were able to leave the resort to try some local food and he gave us some really good recommendations. Flora farms was definitely my favorite good food and drinks and 15mins away from the resort.overall I would recommend this resort. staff is amazing the food was a 8/10 and everyone is pleasant and respectful. Give Roberto a raise ! He truly cares about the guest and making them comfortable and happy.
I think this is a good all-inclusive hotel, but we dealt with issues like the door not working, the shower clogged, missing hair dryer, etc. The staff is amazing, the food is good except for the desserts. The restaurants don't have air conditioner and can be suffocating depending on the time of the year.
We had a little get away with my husband and arrived early at 11 am to our check in. The Hospitality was great. We did not get our room until 3 pm. When they gave us our room we found aunts in the bathroom and our toilet was clogged. I had to call customer service to come in or give me another room. They spent 2 hrs. fixing it and that took almost an entire day of my vacation time. They are also very pushy on giving you a vacation package. If you are going a vacation I recommend you not attending any meetings with them because that takes another day lost of your vacation.
**If you have realistic expectations, this is a great place to stay at a great price** Compared to other resorts, Krystal Grand is a good starting point for travelers wanting an all-inclusive stay on a budget. The pools and views are nice, the rooms are a little dated but not bad, and the property itself is clean. Will definitely be back in the near future!
1st the food was only good at the Ayami restaurant, the grille was second ok the rest were horrible, normally food makes the resort this place not so good won’t be going back either!!!! And the restaurants open on alternate days bad idea! Especially when hotel has so many people! And the coffee shop, why have a menu of pastries n sandwiches etc but can’t order any of menu items all they say it’s what ever is on display!!! Horrible coffee was good though
It is not a nice hotel.
Overall we had a wonderful time with all the activities and dining options and the staff was great with one exception. Upon arrival we found our room reservation building had been switched. When questioning the change, we did not appreciate the rude attitude and curt responses from the front desk;”take it or leave it” was the response.The same happened with the two couples we were traveling with.
It was beautiful
The front desk service was horrible and very rude, the waitress and bartender made them look good on their service, room service was disappointing left room not properly cleaned over all it was a dissatisfied service
Front desk staff terrible. No warning about not accepting amex yet all the concierge did accept amex for activities
The buffet was a little short on selections. Otherwise it was great!
The area where my family was housed smelled like sewage. Front desk was a mess. Took forever just to get towels. I actually had to go to the front desk to get them. It looks like the week we were there they were completely understaffed and overwhelmed. The resort workers were very nice. I believe the failures came from the top. The restaurants and food were great though. All inclusive package was worth it for the food alone.
Very clean, nice beach views and a lot of activities in this hotel.
Nice view from our balcony. Food is not great. Location is nice if you don’t wanna go anywhere because there are no public transportation closeby. Property is clean. Room cleaners are nice and they do it everyday.
This all inclusive could’ve been better. The bar closed early @ 5 pm. You have to make reservations at all the restaurants except the buffet and can only do that between 11-3. Many people checking out complained about how dirty the rooms were.
Krystal Grand Los Cabos - All inclusive places you next to Costa Azul Beach and within a 10-minute walk of Arroyo San José. This 429-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a free water park.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. This property is home to a buffet restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
58-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Safes, phones, and ironing boards are other standard amenities.
Krystal Grand Los Cabos - All inclusive features a full-service spa, 4 outdoor pools, and a free water park. If you plan to drive, free valet parking is available. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
This was my first time in Cabo and it definitely won’t be my last ! We came to Cabo to celebrate my 23rd birthday and it was magical. Our Concierge Roberto Reyna was amazing !!!!! He went above and beyond to make our stay as smooth as possible. We were able to leave the resort to try some local food and he gave us some really good recommendations. Flora farms was definitely my favorite good food and drinks and 15mins away from the resort.overall I would recommend this resort. staff is amazing the food was a 8/10 and everyone is pleasant and respectful. Give Roberto a raise ! He truly cares about the guest and making them comfortable and happy.
I think this is a good all-inclusive hotel, but we dealt with issues like the door not working, the shower clogged, missing hair dryer, etc. The staff is amazing, the food is good except for the desserts. The restaurants don't have air conditioner and can be suffocating depending on the time of the year.
Thank you for sharing with us your comments , they are very important for us in order to improve our service, be sure we will take actions and we hope to host you again in the future.Regards,
We had a little get away with my husband and arrived early at 11 am to our check in. The Hospitality was great. We did not get our room until 3 pm. When they gave us our room we found aunts in the bathroom and our toilet was clogged. I had to call customer service to come in or give me another room. They spent 2 hrs. fixing it and that took almost an entire day of my vacation time. They are also very pushy on giving you a vacation package. If you are going a vacation I recommend you not attending any meetings with them because that takes another day lost of your vacation.
Dear Mrs Irma,Thank you for sharing with us your comments , they are very important for us in order to improve our service, be sure we will take actions and we hope to host you again in the future.Regards,
**If you have realistic expectations, this is a great place to stay at a great price** Compared to other resorts, Krystal Grand is a good starting point for travelers wanting an all-inclusive stay on a budget. The pools and views are nice, the rooms are a little dated but not bad, and the property itself is clean. Will definitely be back in the near future!
Dear Anthony.Please accept our sincere thanks for taking the time to rate our hotel and choosing us during your stay in Los Cabos. We are pleased to know that you enjoyed your experience with us and that we met your expectations.Our goal is to provide exceptional service and ensure our guests have a unique and memorable experience during their stay. We are pleased to know that we have accomplished our mission and that your stay with us was satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards
1st the food was only good at the Ayami restaurant, the grille was second ok the rest were horrible, normally food makes the resort this place not so good won’t be going back either!!!! And the restaurants open on alternate days bad idea! Especially when hotel has so many people! And the coffee shop, why have a menu of pastries n sandwiches etc but can’t order any of menu items all they say it’s what ever is on display!!! Horrible coffee was good though
Dear carlos,Thank you for sharing your comments about your stay at our hotel. We appreciate your feedback, as it helps us to continuously improve our services.We regret that your experience was not completely satisfactory and want to make sure that we will take your comments into consideration to make the necessary adjustments. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Best regards
Thank you for sharing with us your comments , they are very important for us in order to improve our service, be sure we will take actions and we hope to host you again in the future.Regards,
Dear Marlyn.Thank you for taking the time to send us your feedback, we are very sorry to hear that your stay was not completely satisfactory, we strive every day to provide exceptional service and a pleasant stay to all our guests, we would like to know more about your recent visit, if you have any comments you would like to add we would be happy to hear from you.Best regards
It is not a nice hotel.
Dear Liza,We deeply regret that we did not meet your expectations during your stay at our hotel. At Krystal Grand Los Cabos, our main priority is to provide quality service and a satisfactory experience to all our guests, so we are very concerned that in your case we did not meet it.We apologize for any inconvenience caused during your stay. We want to assure you that we take your comments very seriously and will work to improve in the areas you mentioned. We hope that on your next visit to Los Cabos, you will allow us to show you that we can provide you with an excellent stay.We appreciate your comments and your preference for Krystal Grand Los Cabos. Should you require further assistance or would like to share more details about your experience, please do not hesitate to contact us.Best regards,
Overall we had a wonderful time with all the activities and dining options and the staff was great with one exception. Upon arrival we found our room reservation building had been switched. When questioning the change, we did not appreciate the rude attitude and curt responses from the front desk;”take it or leave it” was the response.The same happened with the two couples we were traveling with.
Dear James,Thank you for sharing your comments with us about your recent stay at Krystal Grand Los Cabos. We are delighted to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced. Our team strives to ensure that all guests have a comfortable and enjoyable stay, and we will be sure to address this concern with our team to find a solution.Thank you for choosing Krystal Grand Los Cabos for your vacation. We look forward to welcoming you back again soon.Best regards
It was beautiful
Dear curtis ,Thank you for sharing your comments about your stay at our hotel. We appreciate your feedback, as it helps us to continuously improve our services.We regret that your experience was not completely satisfactory and want to make sure that we will take your comments into consideration to make the necessary adjustments. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Best regards
Thank you for sharing you comments with us , we are glad to hear you had a great time with us, we hope to host you again soon-.Regards,