Very small buffet with only a few basic choices! The reservation restowas unavailable at all tries!
I love all inclusives! They made me feel like I was the only one at the resort and the food was amazing!
The staff was beyond great we did not have one bad thing to say the customer service. For it to be an older resort I thought it was very clean and well taken care of. Love how easy it was to access the beach straight from the poolside. Food was decent I’m a picky eater so I stuck with the basics. Very accommodating resort.
The property was beautiful! The staff were so friendly and accommodating (especially Cruz, Jose, and Estephany). The food was great and the grounds were so clean. Would definitely recommend!
The staff was very attentive and friendly. Due to Covid a lot of things were canceled or closed but the hotel staff went beyond to make us feel comfortable.
Staff was great. Property was great. The only thing i disliked was after checkout i left a personal belonging behind. After contacting them. The HR personnel prompted me that i have to setup all the shipping by myself and that they would simply ship. Mind you i work in hospitality and i felt this was poor customer service. Calling out of country to go through all the red tape was tedious. It would have been much easier, efficient, for HR to ship it and collect payment from me.
I was very impressed with the level cleanliness throughout the property. Housekeeping was excellent. The public areas, the pools, the restaurants - all were kept spotless as well as continually sanitized. Even our luggage was sanitized upon arrival!
Great beach front. Staff was amazing. Stayed over New Years and they had a great live band for the event. A little simpler than some other resorts, but extremely friendly and very authentic
All staffs are very friendly and helpful. Waiters and waitress are very friendly and well mannered.
Fantastic beach, very good food selections, friendly staff. Some staff noise in the hallways early morning and they often forgot to replace my in-room coffee!
When we arrived to the resort we were told we needed to go to a hotel down the road because the resort was overbooked and they had no room available for us. We booked this resort in advance and had our confirmation that we were booked. We were told they would pay for the taxi to bring us back and forth to the resort and we could have a free 25 minute massage for our inconvenience. I explained with having fibromyalgia a massage is the last thing I want to do...I would be in pain the rest of my vacation. The hotel we stayed at was the Hyatt Place which is not on the ocean nor a resort. We were told to come back the next morning for our room only to find out we still had no room until around 3:00. So another day with no room and our luggage in their storage. This was our 6th visit to Cabo and our first bad experience ever. I chose this resort because it was next door to the Hyatt Ziva where we stayed before and loved it. I will never book another stay at this resort. There were several other people that was sent to the Hyatt Place as well but there were also people who checked in while we were being sent out. Still have not figured that out????
Staff were friendly. Good food served daily. Comfortable roo. & bed to sleep on
Loved the buffet and the majority of the staff was very nice. The view is amazing, and the performers for the night shows are great. The pool activities are fun too. The Luna restaurant can definitely improve their menu. The pool closes super early (8pm?) and bars close early as well (10pm). The rooms are also a little dusty. Our shower had lukewarm water our entire stay, the front desk gave excuses about the boilers and offered for us to move buildings, but never got back to us.
We have been there a few times starting 6 years ago. It has changed a lot. Food selection and quality has gone down. “Exclusive plus” has taken away some things that used to be available, as well as some other minor changes WE found not for the better. We will probably explore some other facilities our next visit.
All workers were extremely courteous and helpful. Internet was not good but we were on vacation! Eduardo at the front desk was awesome! Helpful and had a great sense of humor. Also kudos to Carlos...Cruz and Miguel.
That it was not so crowded and easy to find tables or getting drinks
i didn like the fact i had to wait 6 hrs to get my room and i was not even the room i booked and pay extra for it , i would said manager did try his best to make up but it was out his hands
It is Not an adults only all-inclusive property. There are kids everywhere. This is false advertising. Second, why does wine taste like it's mixed with water? This is despicable! They are horrible with giving bottled water. A staff member suggested that I bring empty bottled plastic bottle and they will refill it. Who says stuff like this? I have been to Cabo before and never had this happen. The fridge was always full of water and beer unlike this all-inclusive place. A huge cockroach in the closet does not help. If anyone wants evidence, we took pictures. It was not a pleasant vacation by any means, but we made the best of what we could do because we refuse to let Hotel Royale Decameron ruin our vacation!
Located in Zona Hotelera within a short walk of Costa Azul Beach, Royal Decameron Los Cabos All Inclusive Resort is within 2 miles (3 km) of other popular sights such as Palmilla Beach. This 153-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 2 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Enjoy dining at one of 2 onsite restaurants including El Mercado, which specializes in American cuisine.
All 153 rooms provide free minibar items, balconies or patios, and refrigerators. Guests can expect to find LCD TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Other amenities include coffee makers, safes, and phones.
Guests of Royal Decameron Los Cabos All Inclusive Resort have access to a full-service spa, 3 outdoor pools, and a nightclub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.
Very small buffet with only a few basic choices! The reservation restowas unavailable at all tries!
I love all inclusives! They made me feel like I was the only one at the resort and the food was amazing!
The staff was beyond great we did not have one bad thing to say the customer service. For it to be an older resort I thought it was very clean and well taken care of. Love how easy it was to access the beach straight from the poolside. Food was decent I’m a picky eater so I stuck with the basics. Very accommodating resort.
Estimado Huésped, Muchas gracias por tomarse el tiempo de calificar a nuestro hotel, lamentamos nuestros servicios no hayan podido cumplir con sus espectativas, seguiremos trabajando duro para mejorar en todas nuestras areas de oportunidad. Le deseamos un excelente día.
The property was beautiful! The staff were so friendly and accommodating (especially Cruz, Jose, and Estephany). The food was great and the grounds were so clean. Would definitely recommend!
Dear Guest, On behalf of the Royal Decameron Los Cabos Staff, we thank you for taking the time to leave us comment, we are all happy to know you enjoyed your time with us. We will be waiting for you to come back. Have a wonderful day!
The staff was very attentive and friendly. Due to Covid a lot of things were canceled or closed but the hotel staff went beyond to make us feel comfortable.
Dear Guest, Thank you very much for leaving us a comment, we are happy to know you found our service pleasant. Due the pandemic, we do have restrictions established by the state so that some of our services had to be modified, however, we try very hard to provide them all in the safest possible way. Hopefully, you would come back when all this situation is contained and will be able to enjoy our services on a 100%. Have a wonderful day!
Staff was great. Property was great. The only thing i disliked was after checkout i left a personal belonging behind. After contacting them. The HR personnel prompted me that i have to setup all the shipping by myself and that they would simply ship. Mind you i work in hospitality and i felt this was poor customer service. Calling out of country to go through all the red tape was tedious. It would have been much easier, efficient, for HR to ship it and collect payment from me.
Dear Guest, Thank you for your positive words. We are sorry to read that you forgot a personal item behind, if you haven´t received it please contact the hotel in order to make the designated arrangements.
I was very impressed with the level cleanliness throughout the property. Housekeeping was excellent. The public areas, the pools, the restaurants - all were kept spotless as well as continually sanitized. Even our luggage was sanitized upon arrival!
Dear Guest, Thank you for taking the time to leave us a comment, your opinion means a lot to us. One of our main duties is to keep all our hotel extremely clean in order to provide you with a quality service and mostly to keep you safe. Thank you a lot for pointing out this in your review. Please come back soon so we can have the pleasure to assist you one more time.
Great beach front. Staff was amazing. Stayed over New Years and they had a great live band for the event. A little simpler than some other resorts, but extremely friendly and very authentic
Dear Guest, Thank you so much for taking the time to share your opinion with us. We truly appreciate your positive words, these are hard times and we are really trying to provide all our guest a good vacation time but always taking care of their safety and health. We will be waiting for your next visit!
All staffs are very friendly and helpful. Waiters and waitress are very friendly and well mannered.
Dear guest, On behalf of The Royal Decameron Los Cabos Staff we thank you for taking the time to share a comment with us. We are all glad to know you had a good time here with us, we will be waiting for you to come back in a new opportunity. Kind regards.
Dear Guest, Thank you very much for your positive words, it was a pleasure for all our staff to have you. Your amazing review motivates us to keep working every day to improve our service and always give the best of us, on behalf of all our team, we thank you for sharing with us such a kind and valuable opinion. We will be waiting for your next visit, Have an amazing day. The Royal Decameron Los Cabos Team.