poor variety of food need better food better
We wanted a vacation where we (parents) can relax while our child enjoy hisself also. The kids water park is amazing!!! Your child will not want to leave! Our 3 year enjoyed his time and met a few friends. The staff is amazing and goes above and beyond to assist you with your needs/wants. We ate, drink, relaxed, and played throughout our stay. I would definitely come back to this hotel
Beautiful location and overall we had a nice time. Only issues for us was the food and amenities weren’t up to the all inclusive standards we typically like. They food was often just ok or terrible in flavor. The best meals we had were the breakfast buffet. They have a beautiful pool but only the 1 w/ swim up bar and then a small adult pool w/ outside bar. It would have been nice if there was another swim up bar at the adult pool, basically more options. The rooms were older and beds uncomfortable. They also didn’t have some of the drinks we like alcohol and non-alcohol and that was disappointing. Our kids liked the kids club and they have this large water slide which is pretty neat. Overall, the service was good from the staff and we really did have a nice time, I just wouldn’t rate this an excellent place to stay.
The food was not good. We was expecting a better style and a better experience. Breakfast was poor.
We had a great stay at Royal Solaris! Immediately as we pulled up we immediately felt welcome. The whole resort was very clean- all the grounds, common areas, rooms, etc and they are taking great precautions during covid that made us feel safe to be there. I was surprised to see that the room looked much nicer from the photos on orbitz, maybe it was recently updated but it was very nice and comfy. The staff was great, they were very helpful. I’m vegan and although there wasn't hardly any vegetarian/vegan on the menus the staff was very helpful at making sure they were able to accommodate my dietary needs. The drinks were great, especially the mojitos 😜 We only came for 3 days but we didn’t need to leave the resort at all, it has everything you need. If you are traveling with kids, RS is a great option. The kids area is the best, it kept my 2yr busy and she had a blast on the slides and park. The cons are very short....The WiFi was spotty in our room but in the common areas it worked great! Overall, RS is handling covid very well and I will definitely consider coming back for another families trip :) Thank you to all the staff! Especially the staff in the buffet areas, the gentlemen were so sweet and helpful (I wish I would’ve gotten their names :( the gentlemen in bars were great too! The area surrounding the resort is very nice, modern and felt safe. I HIGHLY RECOMMEND BOOKING HERE!
The hotel is extremely dated, the food is not very tasty but the staff is amazing and accommodating. I wouldn't stay here again as I only stayed one night.
Place is right on the beach. Located in San Jose Del Cabo. Not the party city like Cabo San Lucas. The hotel is very nice and friendly. Any thing you want they will make it happen
DO NOT STAY HERE. We travel quite often and this was the worst experiences we have encountered. As soon as you arrive they try to con you into thier membership. They pester you until you have to basically avoid them or flat out ignore them. The food was TERRIBLE.
We liked the amenities and how friendly and cordial the staff was... We wish the hot tub/jaccuzi worked while we were there. The water was cold and it was going to be repaired. We were there for 8nights and the water was never warm in the jacuzzi. Internet wifi was slow so I'd ding them on that. More English TV channels.
Roof tiles broken in some area. Can't leave hotel when kids are in the kids club (e.g. go do an activity outside the hotel - e.g. scuba diving). Otherwise great overall
Close to town. Decent drinks. Food was repetitive. Many of the same dishes offered at breakfast as at dinner.
The price was very good, and the hotel was very clean.
I liked hiw friendly and welcoming the staff was. The pool was awesome (beautiful view of the ocean). The food (in cabo overall) was okay, not fantastic. Careful with the timeshare pitches from every hotel in the area (including royal solaris) with the promise of a VIP breakfast. Very very safe and accommodating overall, would definitely recommend.
Nice location to airport, nice 3 star resort, adult pool was a plus, nice size rooms, but small beds
Located in Zona Hotelera within a short walk of Plaza Mega Comercial Mexicana, Royal Solaris Los Cabos & Spa - All Inclusive is within 2 miles (3 km) of other popular sights such as San Jose del Cabo Art District. This 390-room, 3.5-star property welcomes business and leisure travelers with a full-service spa, a free water park, and 7 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:30 AM. There are ample dining options with 7 onsite restaurants, including Cafe Solaris, which specializes in international cuisine, and Marco Polo with pleasing garden views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All 390 rooms provide free minibar items, balconies, and coffee makers. Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.
Guests of Royal Solaris Los Cabos & Spa - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for USD 13 per person one way. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.
poor variety of food need better food better
We wanted a vacation where we (parents) can relax while our child enjoy hisself also. The kids water park is amazing!!! Your child will not want to leave! Our 3 year enjoyed his time and met a few friends. The staff is amazing and goes above and beyond to assist you with your needs/wants. We ate, drink, relaxed, and played throughout our stay. I would definitely come back to this hotel
We feel honored by your comments, thank you so much for your kindness and for taking the time to share your review with us. We will be very happy to welcome you and your family back very soon.
Thank you for staying with us, we appreciate your feedback
Beautiful location and overall we had a nice time. Only issues for us was the food and amenities weren’t up to the all inclusive standards we typically like. They food was often just ok or terrible in flavor. The best meals we had were the breakfast buffet. They have a beautiful pool but only the 1 w/ swim up bar and then a small adult pool w/ outside bar. It would have been nice if there was another swim up bar at the adult pool, basically more options. The rooms were older and beds uncomfortable. They also didn’t have some of the drinks we like alcohol and non-alcohol and that was disappointing. Our kids liked the kids club and they have this large water slide which is pretty neat. Overall, the service was good from the staff and we really did have a nice time, I just wouldn’t rate this an excellent place to stay.
Dear guest, please accept our apologies for the inconveniences during your stay. This year we will continue with improvements and innovations in all areas of our hotel always looking for your satisfaction and comfort. We have met the hotel operating committee and shared their feedback. Each of the areas will be reinforcing and overseeing the operation. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Sincerely, General Management.
Dear guest, thank you for rating us. Our goal is to deliver outstanding service for all our guests to create magic moments. We hope you will give us the opportunity to serve you again. Warm regards,
The food was not good. We was expecting a better style and a better experience. Breakfast was poor.
Dear guest, thank you for taking the time to share with us your comments as they are a strong resource to improve our services. We highly regret not meeting your expectations in food quality and taste. Please know that we will share your comments with our Food and Beverages Manager and also our Executive Chef to do the neccesary measures to improve our future guest´s experiences. Please feel free to contact us before your next trip and we will be happy to help you. We promise that it will be nothing short of amazing. Sincerely,
Dear guest, thank you for rating us. Our goal is to deliver outstanding service for all our guests to create magic moments. We will continue working hard to improve the Food Quality. Warm regards,
We had a great stay at Royal Solaris! Immediately as we pulled up we immediately felt welcome. The whole resort was very clean- all the grounds, common areas, rooms, etc and they are taking great precautions during covid that made us feel safe to be there. I was surprised to see that the room looked much nicer from the photos on orbitz, maybe it was recently updated but it was very nice and comfy. The staff was great, they were very helpful. I’m vegan and although there wasn't hardly any vegetarian/vegan on the menus the staff was very helpful at making sure they were able to accommodate my dietary needs. The drinks were great, especially the mojitos 😜 We only came for 3 days but we didn’t need to leave the resort at all, it has everything you need. If you are traveling with kids, RS is a great option. The kids area is the best, it kept my 2yr busy and she had a blast on the slides and park. The cons are very short....The WiFi was spotty in our room but in the common areas it worked great! Overall, RS is handling covid very well and I will definitely consider coming back for another families trip :) Thank you to all the staff! Especially the staff in the buffet areas, the gentlemen were so sweet and helpful (I wish I would’ve gotten their names :( the gentlemen in bars were great too! The area surrounding the resort is very nice, modern and felt safe. I HIGHLY RECOMMEND BOOKING HERE!
Dear guest, thank you for taking the time to write a review. It makes us feel full with joy to know we were able to transmit through our service, how important are our guests to us. We hope you will give us the opportunity to serve you again whenever your travels bring you back to Los Cabos. Best regards,
The hotel is extremely dated, the food is not very tasty but the staff is amazing and accommodating. I wouldn't stay here again as I only stayed one night.
Dear guest first and foremost thank you for taking the time to write us your comments about your stay at our resort. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every time you have a setback at the hotel you can contact our customer service staff to notify them so they can correct the situation. We hope to you give us the opportunity of welcoming you back in the near future. Best regards,
Dear guest, thank you for rating us. Our goal is to deliver outstanding service for all our guests to create magic moments.
We truly appreciate your feedback about our food, we will bring this information to our chefs, any kind of comments or feedback helps us to improve our services. Thank you