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Casa Dorada Los Cabos Resort & Spa

4.5 star property
Beachfront resort with 3 restaurants and 2 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Casa Dorada Los Cabos Resort & Spa

Terrace/patio
Property video
1 Bedroom Suite No Meals Included | View from room
Daily buffet breakfast (USD 45 per person)
3 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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Av. del Pescador SN, Col. El Medano, Cabo San Lucas, BCS, 23410
  • Place, Marina Del Rey
    ‪9 min walk‬
  • Place, The Arch
  • Place, Lover's Beach
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪52 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for 1 Bedroom Suite No Meals Included

1 bedroom, premium bedding, down comforters, minibar

1 Bedroom Suite No Meals Included

9.2 out of 10
Wonderful
(11 reviews)
  • 1423 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for 2 Bedroom Suite No Meals Included

1 bedroom, premium bedding, down comforters, minibar

2 Bedroom Suite No Meals Included

9.8 out of 10
Exceptional
(6 reviews)
  • 1921 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite No Meals Included

1 bedroom, premium bedding, down comforters, minibar

Junior Suite No Meals Included

8.8 out of 10
Excellent
(27 reviews)
  • 890 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite All Inclusive

1 bedroom, premium bedding, down comforters, minibar

Junior Suite All Inclusive

9.4 out of 10
Exceptional
(3 reviews)
  • 890 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for 1 Bedroom Suite All Inclusive

1 bedroom, premium bedding, down comforters, minibar

1 Bedroom Suite All Inclusive

10.0 out of 10
Exceptional
(1 review)
  • 1423 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Executive Suite No Meals Included

View from room

Executive Suite No Meals Included

9.4 out of 10
Exceptional
(18 reviews)
  • 996 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Executive Suite All Inclusive

View from room

Executive Suite All Inclusive

8.8 out of 10
Excellent
(5 reviews)
  • 996 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Room Two Double Beds Garden View No Meals Included

1 bedroom, premium bedding, down comforters, minibar

Standard Room Two Double Beds Garden View No Meals Included

8.4 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for One Bedroom Suite Garden No Meals Included

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Garden No Meals Included

10.0 out of 10
Exceptional
(4 reviews)
  • 1423 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Plus 2 Baths No Meals Included

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Plus 2 Baths No Meals Included

9.6 out of 10
Exceptional
(5 reviews)
  • 1423 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room Two Double Beds Garden View All Inclusive

1 bedroom, premium bedding, down comforters, minibar

Standard Room Two Double Beds Garden View All Inclusive

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for One Bedroom Suite Garden All Inclusive

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Garden All Inclusive

  • 1423 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Plus 2 Baths All Inclusive

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Plus 2 Baths All Inclusive

  • 1423 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Studio

Basic Studio | 1 bedroom, premium bedding, down comforters, minibar

Basic Studio

  • 1001 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cabo San Lucas

Located in El Medano Ejidal, Casa Dorada Los Cabos Resort & Spa is within a 5-minute walk of Puerto Paraiso Mall and within 15 minutes of other popular attractions like Marina Del Rey. This 150-room, 4.5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Medano Beach - 2 min walk - 0.1 miles
  • Puerto Paraiso Mall - 3 min walk - 0.2 miles
  • Luxury Avenue - 3 min walk - 0.2 miles
  • Marina Del Rey - 9 min walk - 0.5 miles
  • Land's End - 20 min drive - 2.4 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 33 min drive

Restaurants

  • ‪Mango Deck - ‬3 min walk
  • ‪The Office - ‬2 min walk
  • ‪The Rooftop 360 - ‬2 min walk
  • ‪Baja Brewing Company - ‬1 min walk
  • ‪The Sand Bar - ‬3 min walk

About this property

Casa Dorada Los Cabos Resort & Spa

Beachfront resort with 3 restaurants and 2 outdoor pools
Casa Dorada Los Cabos Resort & Spa features a private beach, a full-service spa, and 2 outdoor pools. If you plan to drive, free valet parking is available. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a children's pool, a gym, and 3 hot tubs.
Guests can expect to find free WiFi and 43-inch plasma TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Kitchenettes, balconies, and iPod docks are also available.
A private beach and a health club are featured at the resort. 2 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Saltwater Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 12 Tribes
  • Maydan
  • Okianus

Things to do

  • 2 outdoor pools
  • 3 hot tubs
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Mini golf
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • In-room babysitting (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 7 floors
  • Banquet hall
  • Built in 2008
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch HDTV with premium cable channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Blender
  • Champagne service
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 100
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in All Inclusive rates receive access to all-inclusive plan benefits starting at 3 PM on their check-in date and ending at noon on their check-out date. Fees apply for food and beverages outside of this time fame.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 40 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 45 for adults and USD 23 for children
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 100 (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa Dorada
Casa Dorada Cabos
Casa Dorada Los
Casa Dorada Los Cabos
Casa Dorada Los Cabos Resort
Casa Dorada Los Resort
Casa Dorada Resort
Casa Los Cabos
Los Cabos Casa Dorada
Casa Dorada Los Cabos Cabo San Lucas
Casa Dorada Los Cabos Hotel Cabo San Lucas
Casa Dorada Los Cabos Resort Cabo San Lucas
Casa Dorada Los Cabos Resort Spa
Casa Dorada Los Cabos Resort & Spa Cabo San Lucas

Frequently asked questions

Is free cancellation available at Casa Dorada Los Cabos Resort & Spa?

Casa Dorada Los Cabos Resort & Spa offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Casa Dorada Los Cabos Resort & Spa?

As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Casa Dorada Los Cabos Resort & Spa on Dec 3, 2025 start from $211.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Casa Dorada Los Cabos Resort & Spa?

This resort is situated in El Medano Ejidal, just steps from Medano Beach and Cabo San Lucas Bay, and within a short walk of Marina Del Rey. You'll also find The Arch and Lover's Beach within a short drive.

Is parking available on site at Casa Dorada Los Cabos Resort & Spa?

Yes, valet parking is offered for free at the resort. Accessible parking is also available for guests.

Is a spa located at Casa Dorada Los Cabos Resort & Spa?

Saltwater Spa is the resort's spa and services include beach massages, hot stone massages, hydrotherapy, and couples treatments.

Does Casa Dorada Los Cabos Resort & Spa have a casino on the premises?

No, Casa Dorada Los Cabos Resort & Spa doesn't have a casino.

Will I find an indoor pool at Casa Dorada Los Cabos Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and 3 hot tubs.

What do couples enjoy most about Casa Dorada Los Cabos Resort & Spa?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at Casa Dorada Los Cabos Resort & Spa?

Yes, this resort has 3 spa tubs.

Does Casa Dorada Los Cabos Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Casa Dorada Los Cabos Resort & Spa has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Casa Dorada Los Cabos Resort & Spa allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Casa Dorada Los Cabos Resort & Spa for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Does Casa Dorada Los Cabos Resort & Spa have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Casa Dorada Los Cabos Resort & Spa?

The closest major airport to Casa Dorada Los Cabos Resort & Spa is Los Cabos Intl. Airport (SJD), which is 27.4 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Casa Dorada Los Cabos Resort & Spa?

Yes, every guestroom at Casa Dorada Los Cabos Resort & Spa comes with a balcony with some featuring ocean or garden views.

Does Casa Dorada Los Cabos Resort & Spa host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Casa Dorada Los Cabos Resort & Spa.

Casa Dorada Los Cabos Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1002 reviews
Rating 8 - Good. 178 out of 1002 reviews
Rating 6 - Okay. 68 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Adrian

Stayed 5 nights in Jul 2025

10/10 Excellent

Shantell Lee

Liked: Cleanliness
Stayed 7 nights in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel Great Staff . Heriberto Bartender at Pooll swim up bar was the best .
Stayed 3 nights in Aug 2025

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Good resort overall. The food was inconsistent. Sometimes good and sometimes fair at best. But, great location and great view!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Stacey L

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio personal amable y atento todo muy limpio lo súper recomendado
Stayed 6 nights in Jul 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Costly refreshments at the resort and minimal markets
Stayed 4 nights in Jul 2025

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Desiree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with awesome location. Nice staff, clean beach and good food. Food service was very slow at the restaurants but overall had a great stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Jo Baldwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location!
Stayed 4 nights in Jul 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Nikkela J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing views. The staff were so nice and friendly.
Beautiful view from balcony.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome but COLD

Gorgeous setting. Great stay. It was, however, FREEZING in our room and the thermostat didn’t work. It was literally 63 degrees. Other than that, loved it and will be back!
Stayed 1 night in Jun 2025

10/10 Excellent

Brandie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful! Most the staff were very friendly! Everything we ordered from the resturants was wonderful! Drinks could be better for sure. Beach area was great, and the man putting up umbrellas and laying out towels was fantastic! Pool area was always clean and pool clean. Water was a tad warm, but hey its July in Mexico!
Stayed 4 nights in Jul 2025

10/10 Excellent

Cathy, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything within walking distance. Beautiful view.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times and every time its better than the previous stay! Hotel is clean, staff is efficient and we had a wonderful time as always! So close to everything and walkable. Beach is our favorite!
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Francine

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was a perfect spot for our family and friends to join us. It had a great location on beach and walking distances to many restaurants.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sarah

Stayed 5 nights in Jun 2025

6/10 Okay

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very frustrating because 2 of the night we were there they had private events and the DJ’s for those events were so loud we couldn’t sleep until after midnight. It was very inconvenient for the rest of the guests that were not part of the party.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel , amazing location , friendly staff , good food and drinks
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service

Nice place but will not be returning

Casa Dorada is a prime location since it is on the beach and very close to the city center. However, I believe Casa Dorada caters to white Americans more than any other demographic that visits Cabo San Lucas. When we first got there they let me know that I put my reservation under 1 person when there were actually 3 of us. It was truly my bad, this was originally supposed to be a solo trip but I wanted to invite friends along since the room had 2 beds. At check in, I tried to update the number of guests and Hotels.com would not allow it. We ended up having to pay extra which was a bummer. The front desk had no empathy for us, never tried to negotiate with us, did not try to help us or come up with an alternative solution for us. I realize I made a mistake but I wanted to see if there were other options or some sort of compromise and they were very cold towards me. The workers by the pool and front entrance were very kind and very nice but this hotel does NOT value customer service. I would say we are pretty spoiled in the U.S with great customer service and hospitality but this hotel did not really care about us and did not want to work with us. Unless you are a big spender, I don’t believe they care to be kind to you and respect you. Many places in Cabo we found that since we were not white Americans (we are Mexican American and definitely not white passing) that we were treated differently than the white Americans around us on vacation. It’s very unfortunate.
Stayed 3 nights in Jul 2025

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