Very beautiful and clean. Staff was great!
We had a wonderful time.
This Place is AMAZING !! The property itself is Beautiful, the food was delicious, and the staff was the most nicest and respectful no matter their position they spoke and said Good morning each day. The drinks included in the all inclusive isn’t top shelf so you have to pay extra for top shelf liquor like don julio blanco...also there is additional charge for certain food categories like lobster. My only issue was that during checkout, front desk apparently did not see my reservation already paid in full prior to arrival and attempted to charge my card again for the stay. Thank God Amex declined it as a duplicate transaction, but I had to argue with front desk while they were convinced I never was charged and even once I showed my credit card statement from 2 months prior with that charge, they still tried to say that was a “pending” charge and only a “reservation” not an actual charge...After about 20 minutes of back n forth they finally spoke with there reservations desk whom finally approved the stay already paid and I was able to leave
The resort is beautiful. The bell boys were amazing. Alberto was our favorite. The suite was very spacious and clean. However the pool on our balcony didn't work properly. Thankfully the tub was big enough for the both of us and had jets. Lastly the room service kept hanging up on us for 45 minutes. Which was very upseting.
Overall I thought the property was excellent. the grounds were beautiful, the room was clean and spacious. we were disappointed with the level of service which was provided to us by a number of the staff. Apparently there are different levels of guests. we did the all inclusive because I wanted to be treated well without being presented with a bill for every little thing we ate, drank or did. the challenge is this. they do give you a bill to sign for every little thing with a tip section, no matter of it is just a bottle of water. the quality of booze at the all inclusive level is very basic. if you wanted to upgrade to a shot of Jack Daniels, it was 11 us dollars. Tito's vodka in your drink, an extra 14 dollars. started to feel like I did not get the best quality. They have a little golf cart shuttle service which was questionable at best since often times they never showed up. Hate to be a whiner about this type of stuff, but they need to step up their game.
Our favorite vacation destination we have ever visited
The staff including the carts staff are sooo rude and racist!!! If you are hispanic you get a horrible service from staff. If you have mexican pesos which is also money you pretty much get a horrible service. We were 3 adults in our stay, and give $120 pesos of tip, waiters and waitresses would see that as garbage. White people in a group of 4 adults or 5 adults would leave them $2 dollars and they would be thrilled with that!!! $120 Mexican pesos is a lot more then $2 american dollars. The property is really nice, the housekeeping room service is horrible the rooms dont get cleaned good and if you need something like toilet paper, shampoo, hand soap, water bottles (we had the all inclusive plan) housekeeping took hours to take it. Sadly could not recommend them, and would never go back. Sad to know that Cabos San Lucas being in Mexico, hispanic people gets treated this way in this ´´resort´´
Rooms were beautiful and clean. Lot of walking to restaurants and pools, but the food was amazing! Staff was eager to please!
The views were amazing and the food was excellent. Property was beautifully maintained. Staff was great.
The property was in a nice location, about a 20 min drive to downtown. Rooms were clean, and walking distance from to restaurants inside the resort. Service was not up to par, it was a hit or miss with many of the employees. If getting the all inclusive make sure to double check what’s part of it, not all inclusive.
We have been three years now. The service at the pool by Miguel, Axel and Ricco is always awesome. Breakfast service is best when we have Edgar! We enjoy the tennis courts and our favorite food happens to be the Governor tacos at the ocean side pool
The property was very clean. We upgraded to a suite with a balcony overlooking the Ocean and it was really beautiful. Rooms were big and spacious loved the shower. Bed and pillows were comfy. Pools were amazing overlooking the Ocean was cool. Loved that you can shuttle to the Marina and eat at their sister restaurants included with the all inclusive. All staff were great and helpful when asked a question. Food and drinks were good at both locations. What we didn't like was the signing of everything which was weird we've gone to an all inclusive in Jamaica and never had to sign one thing or wear a wrist band. Other than that you get used to asking for the ticket before you leave.
Loved the variety of restaurants available. The staff is extremely friendly and helpful. Room was awesome. Would recommend.
The location is amazing, the views are spectacular, the grounds are gorgeous and the pools are fantastic!
The views are amazing, the food delicious, and the staff are extremely welcoming! There's even pickleball! We had a terrific stay, and highly recommend this resort.
The resort has awesome sunsets and awesome views throughout the resort. The landscaping was unbelievable. The staff members and housekeeping staff are the best I have ever come across. Thank you for my time off.
El Encanto All Inclusive Resort at Hacienda Encantada places you 8.1 mi (13 km) from Puerto Paraiso Mall and 8.6 mi (13.9 km) from Marina Cabo San Lucas. This 72-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
Start your day off right with a free full breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the seafood at Los Riscos, one of 5 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.
El Encanto All Inclusive Resort at Hacienda Encantada's 72 rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.
El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available on request) for USD 120 per vehicle. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a children's pool, a fitness center, and indoor tennis courts.
Very beautiful and clean. Staff was great!
We had a wonderful time.
This Place is AMAZING !! The property itself is Beautiful, the food was delicious, and the staff was the most nicest and respectful no matter their position they spoke and said Good morning each day. The drinks included in the all inclusive isn’t top shelf so you have to pay extra for top shelf liquor like don julio blanco...also there is additional charge for certain food categories like lobster. My only issue was that during checkout, front desk apparently did not see my reservation already paid in full prior to arrival and attempted to charge my card again for the stay. Thank God Amex declined it as a duplicate transaction, but I had to argue with front desk while they were convinced I never was charged and even once I showed my credit card statement from 2 months prior with that charge, they still tried to say that was a “pending” charge and only a “reservation” not an actual charge...After about 20 minutes of back n forth they finally spoke with there reservations desk whom finally approved the stay already paid and I was able to leave
The resort is beautiful. The bell boys were amazing. Alberto was our favorite. The suite was very spacious and clean. However the pool on our balcony didn't work properly. Thankfully the tub was big enough for the both of us and had jets. Lastly the room service kept hanging up on us for 45 minutes. Which was very upseting.
Dear Courtney, We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcome you back. All the best.
Dear Armenio, Thank you very much for your feedback! We hope to see you in the future again! Kind Regards.
Overall I thought the property was excellent. the grounds were beautiful, the room was clean and spacious. we were disappointed with the level of service which was provided to us by a number of the staff. Apparently there are different levels of guests. we did the all inclusive because I wanted to be treated well without being presented with a bill for every little thing we ate, drank or did. the challenge is this. they do give you a bill to sign for every little thing with a tip section, no matter of it is just a bottle of water. the quality of booze at the all inclusive level is very basic. if you wanted to upgrade to a shot of Jack Daniels, it was 11 us dollars. Tito's vodka in your drink, an extra 14 dollars. started to feel like I did not get the best quality. They have a little golf cart shuttle service which was questionable at best since often times they never showed up. Hate to be a whiner about this type of stuff, but they need to step up their game.
Dear Guest, We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcome you back. All the best.
Our favorite vacation destination we have ever visited
Dear Guest, First of all I would like to personally thank you for the preference to our beautiful Hacienda Encantada Resort & Residences, thank you for staying with us. We appreciate your feedback! Because your comments are what make us better each day. We are looking forward for your next visit! Kind regards!
The staff including the carts staff are sooo rude and racist!!! If you are hispanic you get a horrible service from staff. If you have mexican pesos which is also money you pretty much get a horrible service. We were 3 adults in our stay, and give $120 pesos of tip, waiters and waitresses would see that as garbage. White people in a group of 4 adults or 5 adults would leave them $2 dollars and they would be thrilled with that!!! $120 Mexican pesos is a lot more then $2 american dollars. The property is really nice, the housekeeping room service is horrible the rooms dont get cleaned good and if you need something like toilet paper, shampoo, hand soap, water bottles (we had the all inclusive plan) housekeeping took hours to take it. Sadly could not recommend them, and would never go back. Sad to know that Cabos San Lucas being in Mexico, hispanic people gets treated this way in this ´´resort´´
We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcoming you back. Best regards.
Rooms were beautiful and clean. Lot of walking to restaurants and pools, but the food was amazing! Staff was eager to please!
The views were amazing and the food was excellent. Property was beautifully maintained. Staff was great.
Dear Guest, First of all, we would like to thank you for taking the time to share your feedback, it is really important for us to know your opinion. Be sure we will take your recommendations to improve our services. We look forward to hear from you soon. Best regards.