The staff including the carts staff are sooo rude and racist!!! If you are hispanic you get a horrible service from staff. If you have mexican pesos which is also money you pretty much get a horrible service. We were 3 adults in our stay, and give $120 pesos of tip, waiters and waitresses would see that as garbage. White people in a group of 4 adults or 5 adults would leave them $2 dollars and they would be thrilled with that!!! $120 Mexican pesos is a lot more then $2 american dollars. The property is really nice, the housekeeping room service is horrible the rooms dont get cleaned good and if you need something like toilet paper, shampoo, hand soap, water bottles (we had the all inclusive plan) housekeeping took hours to take it. Sadly could not recommend them, and would never go back. Sad to know that Cabos San Lucas being in Mexico, hispanic people gets treated this way in this ´´resort´´
Rooms were beautiful and clean. Lot of walking to restaurants and pools, but the food was amazing! Staff was eager to please!
The views were amazing and the food was excellent. Property was beautifully maintained. Staff was great.
The property was in a nice location, about a 20 min drive to downtown. Rooms were clean, and walking distance from to restaurants inside the resort. Service was not up to par, it was a hit or miss with many of the employees. If getting the all inclusive make sure to double check what’s part of it, not all inclusive.
We have been three years now. The service at the pool by Miguel, Axel and Ricco is always awesome. Breakfast service is best when we have Edgar! We enjoy the tennis courts and our favorite food happens to be the Governor tacos at the ocean side pool
The property was very clean. We upgraded to a suite with a balcony overlooking the Ocean and it was really beautiful. Rooms were big and spacious loved the shower. Bed and pillows were comfy. Pools were amazing overlooking the Ocean was cool. Loved that you can shuttle to the Marina and eat at their sister restaurants included with the all inclusive. All staff were great and helpful when asked a question. Food and drinks were good at both locations. What we didn't like was the signing of everything which was weird we've gone to an all inclusive in Jamaica and never had to sign one thing or wear a wrist band. Other than that you get used to asking for the ticket before you leave.
Loved the variety of restaurants available. The staff is extremely friendly and helpful. Room was awesome. Would recommend.
The location is amazing, the views are spectacular, the grounds are gorgeous and the pools are fantastic!
The views are amazing, the food delicious, and the staff are extremely welcoming! There's even pickleball! We had a terrific stay, and highly recommend this resort.
The resort has awesome sunsets and awesome views throughout the resort. The landscaping was unbelievable. The staff members and housekeeping staff are the best I have ever come across. Thank you for my time off.
Beautiful property! Didn’t like having to sign for everything while I had an all inclusive wrist band on. Inconsistent service around the pools. Also, music around pools needs some variation. It was all good music, just the same stuff repeated all day. But we will be back and hopefully those minor things will be addressed.
The property is beautiful and the staff is so friendly and amazing!
The property was beautiful the staff was very courteous and professional. The food was excellent. We are planning on returning next year for another lovely week in paradise!!
We were very pleasantly surprised with this property. Beautiful grounds, views and staff. The dine around concept was incredible. The extra options were such a bonus. High end at such a reasonable price.
This place is amazing and the stuff made it even better.
I wasn’t sure what to expect from the hotel but it end up being a really great stay and restaurant was delicious and the staff was helpful and friendly I would definitely come back and stay here again.
El Encanto All Inclusive Resort at Hacienda Encantada places you 8.1 mi (13.1 km) from Puerto Paraiso Mall and 8.7 mi (13.9 km) from Marina Cabo San Lucas. This 72-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
Start your day off right with a free full breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the seafood at Los Riscos, one of 5 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.
El Encanto All Inclusive Resort at Hacienda Encantada's 72 rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.
El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available on request) for MXN 120 per vehicle. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and indoor tennis courts.
The staff including the carts staff are sooo rude and racist!!! If you are hispanic you get a horrible service from staff. If you have mexican pesos which is also money you pretty much get a horrible service. We were 3 adults in our stay, and give $120 pesos of tip, waiters and waitresses would see that as garbage. White people in a group of 4 adults or 5 adults would leave them $2 dollars and they would be thrilled with that!!! $120 Mexican pesos is a lot more then $2 american dollars. The property is really nice, the housekeeping room service is horrible the rooms dont get cleaned good and if you need something like toilet paper, shampoo, hand soap, water bottles (we had the all inclusive plan) housekeeping took hours to take it. Sadly could not recommend them, and would never go back. Sad to know that Cabos San Lucas being in Mexico, hispanic people gets treated this way in this ´´resort´´
Rooms were beautiful and clean. Lot of walking to restaurants and pools, but the food was amazing! Staff was eager to please!
The views were amazing and the food was excellent. Property was beautifully maintained. Staff was great.
Thank you very much for your Stay! We hope to see you in the future again! ,
The property was in a nice location, about a 20 min drive to downtown. Rooms were clean, and walking distance from to restaurants inside the resort. Service was not up to par, it was a hit or miss with many of the employees. If getting the all inclusive make sure to double check what’s part of it, not all inclusive.
We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcoming you back. All the best.
We have been three years now. The service at the pool by Miguel, Axel and Ricco is always awesome. Breakfast service is best when we have Edgar! We enjoy the tennis courts and our favorite food happens to be the Governor tacos at the ocean side pool
Thank you for your kind review, we truly appreciate it. Glad to hear you enjoyed your stay. We would love to have you back! All the best.
Dear Guest, Thank you very much for your feedback! We hope to see you in the future again!
The property was very clean. We upgraded to a suite with a balcony overlooking the Ocean and it was really beautiful. Rooms were big and spacious loved the shower. Bed and pillows were comfy. Pools were amazing overlooking the Ocean was cool. Loved that you can shuttle to the Marina and eat at their sister restaurants included with the all inclusive. All staff were great and helpful when asked a question. Food and drinks were good at both locations. What we didn't like was the signing of everything which was weird we've gone to an all inclusive in Jamaica and never had to sign one thing or wear a wrist band. Other than that you get used to asking for the ticket before you leave.
First of all, we would like to thank you for taking the time to share your feedback, it is really important for us to know your opinion. Be sure we will take your recommendations to improve our services. We look forward to hear from you soon. Best regards.
Loved the variety of restaurants available. The staff is extremely friendly and helpful. Room was awesome. Would recommend.
Dear,K.N. Thank you very much for your feedback! We hope to see you in the future again! Thank you for your kind review, we truly appreciate it. Glad to hear you enjoyed your stay. We would love to have you back! All the best.
We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcoming you back. Best regards.