Overall for the price we paid it has good value, it doesn’t has a beach access, the view still amazing, at the restaurants just taking a little too long for the food but it’s holidays week so I understand, we left Friday and I see the weekenders are coming it got real busy when we were leaving.
Love the property, restaurants, pools and staff. Our room was a disappointment. Toilet paper roll was off wall, towel rack fell off wall, sliding doors didn’t lock, furniture was old, and floors were dirty.
We enjoyed the food, the cleanliness of the property, the staff members are amazing and the landscaping. We will return Hacienda Encantada
Staff was very friendly and everything was extremely clean.
Very beautiful and clean. Staff was great!
We had a wonderful time.
This Place is AMAZING !! The property itself is Beautiful, the food was delicious, and the staff was the most nicest and respectful no matter their position they spoke and said Good morning each day. The drinks included in the all inclusive isn’t top shelf so you have to pay extra for top shelf liquor like don julio blanco...also there is additional charge for certain food categories like lobster. My only issue was that during checkout, front desk apparently did not see my reservation already paid in full prior to arrival and attempted to charge my card again for the stay. Thank God Amex declined it as a duplicate transaction, but I had to argue with front desk while they were convinced I never was charged and even once I showed my credit card statement from 2 months prior with that charge, they still tried to say that was a “pending” charge and only a “reservation” not an actual charge...After about 20 minutes of back n forth they finally spoke with there reservations desk whom finally approved the stay already paid and I was able to leave
The resort is beautiful. The bell boys were amazing. Alberto was our favorite. The suite was very spacious and clean. However the pool on our balcony didn't work properly. Thankfully the tub was big enough for the both of us and had jets. Lastly the room service kept hanging up on us for 45 minutes. Which was very upseting.
Overall I thought the property was excellent. the grounds were beautiful, the room was clean and spacious. we were disappointed with the level of service which was provided to us by a number of the staff. Apparently there are different levels of guests. we did the all inclusive because I wanted to be treated well without being presented with a bill for every little thing we ate, drank or did. the challenge is this. they do give you a bill to sign for every little thing with a tip section, no matter of it is just a bottle of water. the quality of booze at the all inclusive level is very basic. if you wanted to upgrade to a shot of Jack Daniels, it was 11 us dollars. Tito's vodka in your drink, an extra 14 dollars. started to feel like I did not get the best quality. They have a little golf cart shuttle service which was questionable at best since often times they never showed up. Hate to be a whiner about this type of stuff, but they need to step up their game.
Our favorite vacation destination we have ever visited
The staff including the carts staff are sooo rude and racist!!! If you are hispanic you get a horrible service from staff. If you have mexican pesos which is also money you pretty much get a horrible service. We were 3 adults in our stay, and give $120 pesos of tip, waiters and waitresses would see that as garbage. White people in a group of 4 adults or 5 adults would leave them $2 dollars and they would be thrilled with that!!! $120 Mexican pesos is a lot more then $2 american dollars. The property is really nice, the housekeeping room service is horrible the rooms dont get cleaned good and if you need something like toilet paper, shampoo, hand soap, water bottles (we had the all inclusive plan) housekeeping took hours to take it. Sadly could not recommend them, and would never go back. Sad to know that Cabos San Lucas being in Mexico, hispanic people gets treated this way in this ´´resort´´
Rooms were beautiful and clean. Lot of walking to restaurants and pools, but the food was amazing! Staff was eager to please!
The views were amazing and the food was excellent. Property was beautifully maintained. Staff was great.
The property was in a nice location, about a 20 min drive to downtown. Rooms were clean, and walking distance from to restaurants inside the resort. Service was not up to par, it was a hit or miss with many of the employees. If getting the all inclusive make sure to double check what’s part of it, not all inclusive.
We have been three years now. The service at the pool by Miguel, Axel and Ricco is always awesome. Breakfast service is best when we have Edgar! We enjoy the tennis courts and our favorite food happens to be the Governor tacos at the ocean side pool
Located 0.9 mi (1.5 km) from Cabo del Sol Golf, El Encanto All Inclusive Resort at Hacienda Encantada is within a 15-minute drive of other popular attractions like Desert Park Natural Reserve. This 72-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
Start your day off right with a free full breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the seafood at Los Riscos, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard.
El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for USD 120 per vehicle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Overall for the price we paid it has good value, it doesn’t has a beach access, the view still amazing, at the restaurants just taking a little too long for the food but it’s holidays week so I understand, we left Friday and I see the weekenders are coming it got real busy when we were leaving.
Love the property, restaurants, pools and staff. Our room was a disappointment. Toilet paper roll was off wall, towel rack fell off wall, sliding doors didn’t lock, furniture was old, and floors were dirty.
Good Night Mr. John I am really sorry to hear about the issues you had with the room. I will pass your comments to our room division manager to prevent this kind of situation in the future. Thanks again for your feedback. Kind Regards
We enjoyed the food, the cleanliness of the property, the staff members are amazing and the landscaping. We will return Hacienda Encantada
Thank you so much for your recent stay. I hope you have enjoyed your time with us and we will love to have you back, bring your friends as well. If you need anything from us in the future, please contact us. Kind Regards
Staff was very friendly and everything was extremely clean.
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to have you back here at our Hacienda Encantada very soon!
Very beautiful and clean. Staff was great!
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to have you back here at our Hacienda Encantada very soon!
We had a wonderful time.
This Place is AMAZING !! The property itself is Beautiful, the food was delicious, and the staff was the most nicest and respectful no matter their position they spoke and said Good morning each day. The drinks included in the all inclusive isn’t top shelf so you have to pay extra for top shelf liquor like don julio blanco...also there is additional charge for certain food categories like lobster. My only issue was that during checkout, front desk apparently did not see my reservation already paid in full prior to arrival and attempted to charge my card again for the stay. Thank God Amex declined it as a duplicate transaction, but I had to argue with front desk while they were convinced I never was charged and even once I showed my credit card statement from 2 months prior with that charge, they still tried to say that was a “pending” charge and only a “reservation” not an actual charge...After about 20 minutes of back n forth they finally spoke with there reservations desk whom finally approved the stay already paid and I was able to leave
Dear Guest, First of all, we would like to thank you for taking the time to share your feedback, it is really important for us to know your opinion. Be sure we will take your recommendations to improve our services. We look forward to hear from you soon. Best regards.
The resort is beautiful. The bell boys were amazing. Alberto was our favorite. The suite was very spacious and clean. However the pool on our balcony didn't work properly. Thankfully the tub was big enough for the both of us and had jets. Lastly the room service kept hanging up on us for 45 minutes. Which was very upseting.
Dear Courtney, We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcome you back. All the best.
Dear Armenio, Thank you very much for your feedback! We hope to see you in the future again! Kind Regards.
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to have you back here at our Hacienda Encantada very soon!