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El Encanto All Inclusive Resort at Hacienda Encantada

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Private beach, sun loungers, beach umbrellas, beach towels

Property video

Couples treatment rooms, hot tub, steam room, body treatments

Studio, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Couples treatment rooms, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

On private beach
All inclusive
Parking included

Explore the area

Carr Transpeninsular KM 7.3 Suite A3, Cabo Del Sol, Cabo San Lucas, BCS, 23410

Place, Cabo del Sol Golf
‪7 min walk‬
Place, Medano Beach
‪9 min drive‬
Place, Marina Del Rey
‪15 min drive‬
Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
‪45 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Studio, Garden View | Minibar, in-room safe, desk, iron/ironing board

Studio, Garden View

Excellent

Garden view
430 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Queen Beds
Free WiFi

Studio, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Studio, Ocean View

Excellent

Ocean view
430 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Queen Beds
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Luxury Suite, Private Pool

Exceptional

Ocean view
538 sq ft
1 bedroom
Sleeps 4
2 Queen Beds
Free WiFi

Premium Suite, 1 Bedroom, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Ocean View

Excellent

Ocean view
1100 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 2 Bedrooms, Ocean View

Excellent

Ocean view
1347 sq ft
1 bedroom
Sleeps 8
1 King Bed and 2 Queen Beds
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Studio, Garden View

Sleeps 4
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Studio, Ocean View

Sleeps 4
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Luxury Suite, Private Pool

Sleeps 4
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Ocean View

Sleeps 4
Free WiFi

Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 2 Bedrooms, Ocean View

Sleeps 8
Free WiFi

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Hot tub
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$968 nightly

Jun 1 - Jun 2

Total with taxes and fees

About the neighborhood

Cabo San Lucas

Cabo del Sol Golf is within a mile (2 km) of El Encanto All Inclusive Resort at Hacienda Encantada, and other popular attractions like Medano Beach are within a few miles (5 km). This 72-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

Cabo del Sol Golf - 7 min walk - 0.4 miles
Medano Beach - 9 min drive - 3.6 miles
Santa Maria Beach - 10 min drive - 5.0 miles
Cabo San Lucas Bay - 11 min drive - 2.7 miles
Marina Del Rey - 15 min drive - 7.4 miles

Getting around

Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

‪Fresko - ‬8 min drive
‪Sunset Da Mona Lisa - ‬12 min drive
‪Lobby Bar - ‬7 min drive
‪Pitahayas Restaurant - ‬7 min drive
‪El Mexicano - ‬7 min drive

About this property

El Encanto All Inclusive Resort at Hacienda Encantada

El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, a full-service spa, and 3 outdoor pools. Onsite parking is available, both free self and paid valet parking (USD 12 per day)—also useful is an airport shuttle (available on request) for USD 120 per vehicle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view

Pool
Breakfast included
All inclusive
Spa

6 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot tub
All inclusive

$318 nightly

May 22 - May 23

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
Free secured, uncovered self parking on site
Secured, uncovered valet parking on site (USD 12 per day; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to noon
3 bars/lounges
3 poolside bars
5 restaurants
A beach bar
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

Barolo
El Edén
La Trajinera
Las Marías
Los Riscos

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
3 outdoor pools
Basketball
Bicycle rentals
Children's pool
Free children's club
Full-service spa
Gym
Mini golf
Optional golf privileges
Playground
Sauna
Stereo
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Crib (surcharge)
Free children's club
Free supervised activities for children
Laundry facilities
Mini golf
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Turndown service

Business services

452 square feet of conference space
Business center
Meeting room

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Picnic area
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
In-room massages
Manicures/pedicures
Outdoor treatment areas
Reflexology
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar in shower
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

Banquet hall
Built in 2016
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Crib (surcharge)
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Minibar

More

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Electrical adapters
Iron/ironing board
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Rollaway/extra beds are available for USD 15.0 per night
Cribs/infant beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 120 per vehicle (maximum occupancy 6)
Uncovered valet parking fee: USD 12 per day (in/out privileges)
Crib (infant bed) fee: USD 10.0 per night
Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 9:00 PM.
Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

El Encanto All Inclusive Resort Hacienda Encantada

El Encanto All Inclusive Hacienda Encantada Cabo San Lucas

El Encanto All Inclusive Hacienda Encantada

Encanto Inclusive Hacienda En

Frequently asked questions

Can I book all-inclusive rates at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at El Encanto All Inclusive Resort at Hacienda Encantada?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at El Encanto All Inclusive Resort at Hacienda Encantada on Jun 1, 2026 start from $395, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see near El Encanto All Inclusive Resort at Hacienda Encantada?

This property is located in Cabo San Lucas, just steps from Islands and Protected Areas of the Gulf of California. You'll also find Cabo del Sol Golf and Santa Maria Beach within a short drive.

Will I be able to park at El Encanto All Inclusive Resort at Hacienda Encantada?

Yes, self parking is offered for free at the property. Valet parking is available for USD 12 per day with in/out privileges. Wheelchair-accessible parking is also available for guests.

Is a spa located at El Encanto All Inclusive Resort at Hacienda Encantada?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, aromatherapy, and body wraps.

Does El Encanto All Inclusive Resort at Hacienda Encantada include a casino?

No, El Encanto All Inclusive Resort at Hacienda Encantada doesn't have a casino.

Will I find an indoor pool at El Encanto All Inclusive Resort at Hacienda Encantada?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

Is El Encanto All Inclusive Resort at Hacienda Encantada good for couples?

There are many amenities for couples at this property, including in-room massages as well as a private beach and an ocean-view restaurant.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a hot tub?

No, but this property does have a steam room.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a restaurant that serves breakfast?

Yes, El Encanto All Inclusive Resort at Hacienda Encantada has 5 restaurants, and serves free buffet breakfast each morning.

Will El Encanto All Inclusive Resort at Hacienda Encantada allow pets to stay for free?

No, pets and service animals aren't allowed at El Encanto All Inclusive Resort at Hacienda Encantada.

Does El Encanto All Inclusive Resort at Hacienda Encantada have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to El Encanto All Inclusive Resort at Hacienda Encantada?

The closest major airport to El Encanto All Inclusive Resort at Hacienda Encantada is Los Cabos Intl. Airport (SJD), which is 23.8 mi away (38 minutes by car).

Can I book a room with a balcony at El Encanto All Inclusive Resort at Hacienda Encantada?

Yes, every guestroom at El Encanto All Inclusive Resort at Hacienda Encantada comes with a balcony and some offer ocean and garden views.

El Encanto All Inclusive Resort at Hacienda Encantada Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

2/10 Terrible

Catherine

Feb 16, 2026

Stayed 4 nights in Feb 2026

4/10 Poor

Galina

Traveled with partner

Feb 14, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

All inclusive is not really all inclusive and you feel like 2nd class citizen, even if you upgrade to premium. Rooms are not cleaned well. They constantly try to sell you their partial ownership program. Food is ok. In some cases not seasoned. Buffet is only breakfast and the rest is restaurant style with a check that you need to wait for and sign at the end, even if you have premium all inclusive. Despite being relatively new, the property is not maintained well. There are very beautiful views though and the wait staff really tries hard. But the nickel and diming is very annoying

Stayed 4 nights in Feb 2026

4/10 Poor

Julie Marie

Traveled with group

Feb 13, 2026

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Disappointing accommodations. Room was very outdated and dirty.

Stayed 5 nights in Feb 2026

10/10 Excellent

Barbara

Traveled with family

Feb 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

I actually hesitated posting it because I almost want to keep this gem a secret :) Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away. The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering. The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals. The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs. The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional. We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda. And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!

Stayed 6 nights in Jan 2026

10/10 Excellent

Luis

Feb 11, 2026

Liked: Cleanliness, property conditions & facilities

Beautiful views, variety in restaurants, food is good

Stayed 4 nights in Feb 2026

10/10 Excellent

Susie

Feb 10, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Such a great time!!!! Amazing views and pools! Shout out to Isabel for making sure the hubby and I were also good!!!

Stayed 3 nights in Feb 2026

6/10 Okay

Jennifer L

Traveled with group

Feb 9, 2026

Liked: Amenities, property conditions & facilities

The rooms need some attention, very dated but more concerning is the cleanliness. Really need a good deep clean with walls, light switches, flooring and counter surfaces being dirty. The grounds of resort are beautiful, food is great and staff is friendly!

Stayed 5 nights in Feb 2026

10/10 Excellent

Jessi

Feb 9, 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

youngmi

Feb 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

It was fantastic staying in this hotel.

Stayed 7 nights in Jan 2026

4/10 Poor

Zenna

Traveled with partner

Feb 7, 2026

Disliked: Amenities

Staff support was BAD,got double charged at the spa which has mold in the women’s room. Second time we got the EXACT SAME ROOM WITH THE EXACT SAME ISSUES FROM 2 YEARS AGO! Our hot tub would not get hot, lights did not work, bathroom tub wouldn’t hold water as the plug is cocked into the drain with actual cocking.. we of course express our issue immediately as we checked immediately and again they did move us to another room that had no issues. We wanted to give the resort a second shot because 1 we go on vacation to relax and enjoy. 2 the resort has a upgrade option to visit the sistering resorts & enjoy them well as much as we love that aspect the staff and the service has completely ruined the resort for us. Finding out at check out we got double charged for the spa our concierge made us go to the spa to get the charge fixed and as it was a booking error by BRIAN who books the services (week day specials) by the pool the spa staff said we had to pay for his mistake and would only allow this one time for it to be accommodated back to the original price?!?! I have never experienced staff actually arguing with me over their mistake and alone wording things as if we are lucky this time. My husband did get food poising but of course that could be from anything anywhere but the options to dining was not as open as it was 2 years ago if you do not have a reservation you CAN NOT DINE THERE! So we had pool side snacks almost the entire time because we do enjoy not planning DO BETTER

Stayed 4 nights in Feb 2026

10/10 Excellent

María Catalina

Traveled with family

Feb 4, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great staff, great restaurants but AMAZING view s and pools

Stayed 5 nights in Jan 2026

10/10 Excellent

Melissa

Traveled with partner

Feb 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The most beautiful resort I have ever stayed at. Great staff, wonderful food, best views in cabo. We can't wait to come back.

Stayed 4 nights in Jan 2026

10/10 Excellent

Karen Marie

Traveled with partner

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was amazing. Clean room and resort. Foid was mostly delicious.

Stayed 7 nights in Jan 2026

8/10 Good

Michaune

Feb 2, 2026

Liked: Cleanliness, staff & service, amenities

Overall stay was great. Beautiful location and views. Most of the restaurants were good. Our worst meal was at Los Riscos. Very bad cut of steak. Fake, powerful mesquite flavoring. The signing of a bill (even though it was all inclusive) for everything gets really old. All of the pools were gorgeous. The most upsetting thing to us was after going to the pool I went back to the room to nap. Room had been already been cleaned by housekeeper. Hubby stayed at the pool. I woke up to a knock and thought I was dreaming. All of a sudden the door opens and I yell "I'm sleeping". The voice said "do you need anything". I firmly said "no"! This happened twice during our stay that a non-housekeeper used their key to come into our room when they didn't get a response after knocking. I highly recommend that if you don't want someone in your room when there or not to use the "do not disturb" sign. I've also read that it is kid friendly, however, I would say the average age of the guests was easily 55. We saw one family with small kids during our 5 days there. Just something to keep in mind for young families and younger vacationers looking for more of a party scene. Overall, the property is very clean and pretty, but it is older. We had a hole in the wall in the bathroom and a few tiles missing in the shower. Free shuttle goes into town every 2 hours, which is a great perk.

Stayed 5 nights in Jan 2026

10/10 Excellent

Lana

Traveled with partner

Feb 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was lovely with the ocean view and the chairs were great. The food was amazing

Stayed 7 nights in Jan 2026

10/10 Excellent

Gordon

Traveled with partner

Feb 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

An amazing all-inclusive that checked ALL the boxes! Beautiful resort grounds, nice spacious room, friendly and helpful staff, outstanding 5 star dining… Along with incredible views and sunsets. Easily the best all inclusive we have ever stayed at!

Stayed 9 nights in Jan 2026

10/10 Excellent

Tania Laureen, Kamloops

Traveled with partner

Jan 31, 2026

Liked: Cleanliness, amenities, property conditions & facilities

My husband and I visited El Encanto All Inclusive at Hacienda Encantada for the 2nd time in December 2025. We had the best time and definitely preferred 2 weeks over the way too short 1 week stay the 1st time around. The grounds are stunning and so well kept, and we really enjoyed walking all around exploring the hidden fountains and the church. Our room was clean and very comfortable, and we had the best sleeps because this Resort isn’t a party place, so noise wasn’t an issue during the night. And because we are Expedia Members, we were offered an ocean view room at no extra cost which made our trip that much more special. Our meals in all of the à la carte and pool restaurants were very good, but our favourite lunch spot was La Pergola. Some of the best sushi I’ve ever had and my husband really enjoyed their fish tacos. Everyday we were welcomed with huge smiles and greetings from Margarita and Denis. When not dining at an à la carte, we had lovely meals overlooking the ocean at Il Forno. Angel and Noe treated us exceptionally well whether we were just stopping in for a night cap or sitting down for a delicious dinner. Barolo, the Italian restaurant, was exceptional. The host, Gabriel, was always accommodating and made sure we had everything that we needed. Everyday we enjoyed the sun at El Patio. We always found the perfect spot on the sand, and bar none had the best service from Ingrid, Cesar, Omar, and Miguel. We hope to be back again in the near future!

Stayed 14 nights in Nov 2025

10/10 Excellent

Steve

Traveled with partner

Jan 28, 2026

Liked: Cleanliness, property conditions & facilities

Great stay at a beautiful hotel. Amazing food and staff. Loved the rooftop pool

Stayed 9 nights in Jan 2026

4/10 Poor

Jessica

Traveled with partner

Jan 27, 2026

Disliked: Cleanliness

The grounds at Hacienda Encantada are beautiful, but unfortunately the facilities and service did not match the setting. Much of the property feels mismanaged and in disrepair. In our room, the towel rack fell off the wall when we hung a towel, and our porch lights never worked despite requesting maintenance. We purchased the premium all-inclusive wristbands and felt misled by what was included. The lobster tail and other “premium” meals were underwhelming and often subpar, and the additional amenities did not justify the cost. We also found one of our razors shattered in the shower. We can only assume this happened during cleaning, yet we were never notified, which was concerning. The pools were not heated and frequently quite cold. When we asked staff for help with various issues, we were repeatedly told it was their first day and they didn’t know how to assist us. One particularly frustrating moment was at breakfast, when we were told the espresso machine was broken—only to hear the same waitress taking espresso orders from another table 15 minutes later. We’ve stayed at Pueblo Bonita properties before and decided to try something new this trip. Unfortunately, we were disappointed and will not be returning. This list could easily be longer, but there is a character limit.

Stayed 4 nights in Jan 2026

6/10 Okay

Casey

Traveled with partner

Jan 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was kind of dated and could use some maintenance. The staff was super nice and friendly all over the resort. The resort is a lot of old people

Stayed 4 nights in Jan 2026

10/10 Excellent

Natalie Lauren

Traveled with family and small children, Traveled with family

Jan 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for families!! Property is so well kept

Stayed 7 nights in Jan 2026

8/10 Good

agnes

Traveled with family

Jan 19, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

I was quite dissapinted at first. This property does not have direct access to the beach which I've never seen for any all-inclusive resort which for me was a huge deal breaker and would never book it if I knew that. The second, the all-inclusive program is odd. When we were checking in, the lady told us that we only have standard all-inclusive and there's another all-inclusive so asked him if I want to upgrade for more money and asked if we wanted to upgrade. i have never seen anything like this before. All inclusive is all inclusive and felt deceived and didn't know what I was getting. Everything you eat there you get a billl fir and have to add tip. It's not like you could just walk into breakfast buffet and just leave, they give you a bill with prices (supposedly for the records) for everything, even when you're in the pool, i don't like that and again I've never seen anything like this before. We spoke with a couple other guests who had exactly the same impression. They also add some room charge which I didn't know about.. Also, this property is very spread out, so not really walkable. There are people who drive around in go-cards and drive you from place to place which is OK i guess ..On day 2, I kind of got used to the signing for everything we found our favorite spots to sit each day and we ended having a good time, so I guess it wasn't too bad, but will not choose this resort again. also, the coffee maker in my room was very old and very outdated.

Stayed 5 nights in Jan 2026

10/10 Excellent

Jillene Hope, Iron River

Traveled with family

Jan 10, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff, amenities and the food was fabulous

Stayed 7 nights in Dec 2025

6/10 Okay

Richard

Jan 10, 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Sarah

Traveled with family

Jan 10, 2026

Liked: Cleanliness, property conditions & facilities

We’ve come here multiple times. The amenities are great and we really enjoy the breakfast buffet. Service for all inclusive members can be on the slower side, but we enjoy the variety and the shuttle to the marina. The rooms are clean and the staff is kind and helpful.

Stayed 6 nights in Dec 2025

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