We do not like being worked over the day we land to have a timeshare presentation. we just want to get to our room and start relaxing. If they could change that, we would be very happy.
This is a beautiful resort. Very reasonably priced. Excellent staff and service. We have vacationed in this resort every summer since 2008. We love it.
I have not one complaint about the room, staff, or the services.
even though we had a reaervation, they were overbooked, and they handled it VERY poorly. we had to switch rooms multiple times, were left without a room for almost an entire day out of our 3-night stay, and constantly had to follow and check in at the front desk to ask for updates
Great hotel if you are a time share holder. As a guest. Good luck. They only give you rooms facing nothing. Streets. Are room was beautiful, however it was located over the hotel AC units. Could not open doors & windows so noise. No ocean view room. Street only or pee a boo view. Time share holder get the best rooms. Best seats at restaurants. Hotel is very nice. Great staff. Great pool. But it's about the time share.
LOVED THE HOTEL BUT IT WAS SO EXPENSIVE, I DEFINITELY WASNT EXPEXTING SUCH A HUGE BILL AT CHECKOUT TIME!
Besides the initial "time share pitch", it was a beautiful and wonderful stay. Great restaurant choices/variety, great pool with service (villa Del Arco happy hour is only an hour which could be stretched to two), pool chairs and towels available by pool or ocean, large spacious rooms. Amazing bathtub!!! You can walk along the beach to get to town, or a $9 taxi to downtown area. We will be back again!
Just a great Place, have been going to Cabo for over 20 years. This now is our first choice of all resorts. Thank you Steve & D from Oregon
Would definitely do it again. Was promoted as all inclusive but was not. Must have missed the small print that said all inclusive (available). Overall a great experience.
Staff is rude hidden charges can't bring friends to the hotel awful so many other places to stay
Nice hotel but majority of the elevators were out of service. Arrived to hotel at 130 and was able to get my all inclusive wrist band but had to wait until after 4 for my room key, wouldn't even let me at 345 not impressed with that. And with all inclusive there were certain surcharges, like room service was $2 delivery each order but food free. And fridge was not stocked not even coffee maker.
It was a great experience only downfall is they push the time share thing
It was a clean, safe, fun hotel. The pool and facilities were great. The staff was very attentive and welcoming. The nachos were the best! Beach was awesome but the vendors were overbearing and there is no rest from their relentless hawking of their goods. Avoid the time share presentation at all costs.
What a fantastic resort! From start to finish, it was truly fantastic. We had read reviews that you get dragged into time share presentations and they won't leave you alone etc etc etc all for a free, glass bottom boat tour - the glass bottom boat tour is $10 per person (tops). save yourself the moaning and say no to the presentation! We declined the very polite invitation to the time share presentation, and that was literally the last we heard of it. We were on the all-inclusive, which is a must have. small issue is that you have to sign for everything that you get, all the time - but if you're sitting round the pool, you have one server all day and he runs a tab for you so you only have to sign once. All the staff are fantastic though, they are attentive, friendly and want to be there. The food on the all-inclusive was incredible. The Neptune restaurant was our favorite, amazing views and the food / drinks to match. El Patron was also up there. We didn't manage to try the ones at Palmar as we couldn't leave those two restaurants. If you want a relaxing break with breathtaking views, excellent food / drinks, this is the place. The entire hotel, including the bathrooms surrounding the pool area were kept spotless at all times. The maids do a wonderful job. Wifi is temperamental in the rooms and doesn't work at all in the gym. One thing I have to mention is the sun lounger reserving - to get a sun lounging in the morning, you have to be up at 6 30am to get one. If you want a good position ie. facing the beach you have to be up at 5am to reserve. Don't believe the note they hotel gives you about no reserving sunbeds - first two days were not in a great position round the pool, and then we clocked on!
The hotel was nice, good location, but the service was really poor. Very disappointed for the money paid.
hotel was even better than we expected -- great value, good food, great shuttle into town or the two sister hotels, staff very friendly, yummy goodies in the room
The location is amazing. Can walk or take a short cab ride anywhere. The restaurants were very good and staff very friendly and helpful.
If you are looking for complete quiet in a good location, (swimming beach, 20 min. walk to town) this could be right for you. We booked last minute for New Years week. Our room was large, with large patio. Could not turn off air conditioning at night. Our family found the hotel and pool quite boring. All of the activities and amenities are a trolley ride away at the less expensive Villa Mirmar. We did go to the time share presentation, which from start to finish is 3 hours not an hour and a half. You are handed off to 9 people, they get very aggressive in the last hour, but honestly the program is not worth it, and with all the great hotels in Cabo, don't waist your time or money in this lackluster place!
We booked last minute and were just happy to find a hotel in the location we wanted. To our surprise, Villa Del Arco was absolutely amazing. Clean, beautiful pools, great food and fantastic staff. We're already looking to go back.
It's true what the reviews say, they will try to really sell you on the timeshare. We gave in and went to the presentation. The only thing good that came from it were the free excursions. We would probably stay somewhere else next time.
Villa del Arco Beach Resort & Spa Cabo San Lucas places you next to Medano Beach and within a mile (2 km) of other popular attractions like Marina Cabo San Lucas. This 223-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants.
Relish the local and international cuisine at South American Grill, one of 4 onsite restaurants, which serves dinner, or enjoy the ocean views at El Patron. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to 11:30 AM.
All of Villa del Arco Beach Resort & Spa Cabo San Lucas's 223 individually furnished rooms provide furnished balconies or patios, microwaves, and stovetops. Guests can expect WiFi and 55-inch Smart TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are also available.
Guests of Villa del Arco Beach Resort & Spa Cabo San Lucas have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 400 per person one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach resort include a gym, 4 spa tubs, and a sauna.
We do not like being worked over the day we land to have a timeshare presentation. we just want to get to our room and start relaxing. If they could change that, we would be very happy.
This is a beautiful resort. Very reasonably priced. Excellent staff and service. We have vacationed in this resort every summer since 2008. We love it.
Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
I have not one complaint about the room, staff, or the services.
Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and Spa I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit Kind Regards,
even though we had a reaervation, they were overbooked, and they handled it VERY poorly. we had to switch rooms multiple times, were left without a room for almost an entire day out of our 3-night stay, and constantly had to follow and check in at the front desk to ask for updates
Dear guests: We truly apologize for the inconvenience. We are working with our teams to avoid this happens in the future. Sincerely,
Great hotel if you are a time share holder. As a guest. Good luck. They only give you rooms facing nothing. Streets. Are room was beautiful, however it was located over the hotel AC units. Could not open doors & windows so noise. No ocean view room. Street only or pee a boo view. Time share holder get the best rooms. Best seats at restaurants. Hotel is very nice. Great staff. Great pool. But it's about the time share.
Dear guest: Thank you for your observations. It is very important for us to be aware of our guest's experience while at the resort. Unfortunately we experienced high occupancy during your stay with us and all our rooms were occupied. Nevertheless, we strive to provide only the best in service and accommodations to our valued guest and members and will take into consideration your important feedbak.
LOVED THE HOTEL BUT IT WAS SO EXPENSIVE, I DEFINITELY WASNT EXPEXTING SUCH A HUGE BILL AT CHECKOUT TIME!
Thank you niki for your feed back and we're delighted that you loved Villa del Arco.
Besides the initial "time share pitch", it was a beautiful and wonderful stay. Great restaurant choices/variety, great pool with service (villa Del Arco happy hour is only an hour which could be stretched to two), pool chairs and towels available by pool or ocean, large spacious rooms. Amazing bathtub!!! You can walk along the beach to get to town, or a $9 taxi to downtown area. We will be back again!
We're grateful to Annmarie for having taken the time to submit her lovely comments about Villa del Arco!
Just a great Place, have been going to Cabo for over 20 years. This now is our first choice of all resorts. Thank you Steve & D from Oregon
A big thank you to my fellow Oregonian Steve! We sincerely appreciate your support.
Would definitely do it again. Was promoted as all inclusive but was not. Must have missed the small print that said all inclusive (available). Overall a great experience.
Thank you for your kind words and for taking the time to post a review.
Staff is rude hidden charges can't bring friends to the hotel awful so many other places to stay
Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,