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Riu Santa Fe All Inclusive

3.5 out of 5.0

Recent guest reviews

Before I start, let me point out that THIS HOTEL WAS FLOODED DURING HURRICANE ODILE in 2014! The Hotel Management knew very well that this Hotel is in a low lying area and is at a risk of flooding!. THE BAD: On Thursday, August 31st, tropical storm Lidia was passing near Los Cabos. The hotel provided no warnings and took no precautions. That night, we (me, my wife and our 2 small daughters) were eating dinner in the main dining hall. As our daughters were eating ice cream, the staff suddenly came to us and said we need to rush to the second floor. That's when we realized that the hotel was flooding. By the time we got to the stairs, the water was already upto my knees. My daughter fell during the rush to the stairs in the flood water and lost her slippers. Within 10 minutes, the water level rose upto about 8-10 feet. There were 25 of us guests cramped up in one room all night with no power and no light. THE UGLY: Our room and our items were completely destroyed, covered by about 8 feet of water during the flood. To make matters worse, there was a 2 foot long live snake in my room. Hotel security and staff would not help me to retrieve my passport, wallets or items. I had to risk my life to retrieve what I could. They put us in RIU Palace which did not have power or water for 2 days. They told us to clean the mud off ourselves and out items in the swimming pool! No power or water for 3 days! We had to switch hotels on the last day to be able to survive and come back!

The motel was shutdown due to a tropical storm and I was not notified before we went to Cabo

The first 3 days were amazing despite the front desk staff being VERY rude. Key cards were deactivated after 24 hrs and we were given a lecture on how to be more responsible. All the other staff was amazing, very helpful. Very few stores to shop in. Then a tropical storm hit. We were given 0 instruction. Trapped in our rooms with no water, no candles, nothing. No direction from hotel staff. It ended up flooding 8-10 feet, luckily we were on the third floor. It was THE scariest thing I've been through personally. The next morning we woke to utter devistation and took it upon ourselves to go to the sister resort next door. Before the storm, my room was only serviced once despite hanging the green sign to be cleaned. When asked for service, was treated very rudely and the attendant showed up finally around 6pm. Overall very disappointed in this vacation

resort is great. got a room next to constuction site. loud on weekday mornings!

I wish they had more activities. Everything was in the pool and it got little boring and hot after the second day. The quality of the food was not good. we tried all the restaurants and we were very disappointed with 3 out of 5 restaurants. the best food was at the main Buffet close to the lobby.

I stayed at the Riu along with my best friend this month. Reading through the reviews before we got there, both of us were slightly worried but we shouldn't have been. Our room was beautiful and exactly as advertised. Everything was clean and the staff was always helpful and friendly. From our check-in, which had a small line but they insisted we go sit in the lounge chairs in the lobby while someone checked us in (so we didn't need to stand in line) to the flexibility on check out time. Every restaurant had lots of quality, vegetarian options. The pools and lounging areas were kept clean. They didn't hold back on the liquor. We had a great time!

FIRST OF ALL, THIS HOTEL IS ALL OUT DOOR. YOU NEED TO WALK TO GET FROM ONE POINT TO THE OTHER… UNDER THE SUN. I REQUESTED BEACH FRONT BALCONY. I HAD A POOL VIEW WITH A BIG PALM TREE COVERING MY VIEW. OVER ALL THE POOL AREA WAS GOOD. BUT THE LAY OUT OF THIS HOTEL WAS VERY BAD. I FELT LIKE I WAS A TENANT LIVING IN CONDOS. IVE BEEN TO CABO BEFORE.. AND THIS HOTEL RUINED MY EXPERIENCE.

Our overall stay was okay. The rooms from the advertised picture seemed very nice. However, after we checked in, the ac was not working and the bed was super hard. There were too many party goers at the resort. My wife and I are middle age, we were expecting a more peaceful, relaxed stay.

lots to do. lots of food choices and endless drinks. had a wonderful time. great weather. was a great vacay.

Food was ok, grounds are meticulous, rooms are very clean but could use an update with a softer bed and more pillows. Location is great with beautiful views. The people are outstanding.

The bedding and towels were rough and extremely old and the television was not working. When I talked to the manager he said he would fix it and send us a gift for our discomfort and anniversary, but never did. The towels were falling apart old. Other tha n that it was ok. I would go back but only as a last option.

Great location but you don't really need to leave the resort

we had a nice time and relaxing ... just the pool had a lot clorine ....ugly

It was my first time staying here at RIU Santa Fe overall my experience was very nice.. The weather was extremely hot.. The pool was very refreshing and clean everyday that we had gone to the pool.. The drinks at the bar were very good.. The food at the restaurant was fresh and there was a large variety of different types of foods available.. The room was very clean every night the bed was comfortable.. I would book another trip and stay at the RIU Santa Fe..

The bars in the pool seems like a nice idea until you realize the alcoholics spend all day drinking and never leaving pool (draw your own conclusions), and the pool areas smell like a fraternity after a big party at 4 pm. The food was not good (4/10) although so many people there definitely would take quantity over quality. The room meant for 4 people had two sub-queen size beds which we were cramped onto. Alcohol used in drinks was the very lowest quality. The coffee was absolutely the worst I've ever had. The staff was nice and tried hard but I did see them kicking drinks into the pool while cleaning up at nice. I am not a margarita.

The service it's not the best. I had to get my drinks every single time. In my opinion the service to the guest has to improve at the bars and dinning area. I heard other guests talking about it to.

Over all its a beautiful hotel. However the food improvements could have been made to have more authentic Mexican food. (after all we are in Mexico and choose to enjoy the Mexican Culture) Disappointed with the bars the drinks were watered down we had to go purchase our own.

Over all the staffs were helpfull but not the front desk personnel. When we checked in, he just gave us the map and dismiss us. I expected him to give us direction and give us a quick overview of the place.

The worst hotel I stayed at.- staff was roof. Food was horrible. Ac didn't work properly.

Stayed 4 nights. The first night our ac did not work so we did not get very much sleep we were in building 6 but that could happen anywhere you stay. The next day they switched us to building 7 which was way better with a great view. Getting into the specialty restaurants was a pain, you had to line up at 6pm to get a spot even then you could not get into the steakhouse. Overall the food was just ok. The resort is extremely large so be prepared to a lot of walking. It's Cabo so do not expect to swim in the ocean. The staff were hard working and friendly and overall the resort was just ok I would not return. If you have stayed in Cancun do not expect the same quality of riu resort.

Room options

Standard Garden View

Full 2 | King 1 | Sleeps 4

Standard Ocean View

Full 2 | King 1 | Sleeps 4

Suite

King 1 | Sleeps 2

Suite Jacuzzi

King 1 | Sleeps 2

Guest reviews for Riu Santa Fe All Inclusive

Everyone (138) Couples (435) Business (8) Family (197) Friends (200) Other (38)
1

flood & snake in our room - almost got us killed!

Everyone
Live snake in our room Hallway where our room was. Security guys who did not help! Cars floted to the middle of the pools ipads, cameras, watches, keys destroyed

Before I start, let me point out that THIS HOTEL WAS FLOODED DURING HURRICANE ODILE in 2014! The Hotel Management knew very well that this Hotel is in a low lying area and is at a risk of flooding!. THE BAD: On Thursday, August 31st, tropical storm Lidia was passing near Los Cabos. The hotel provided no warnings and took no precautions. That night, we (me, my wife and our 2 small daughters) were eating dinner in the main dining hall. As our daughters were eating ice cream, the staff suddenly came to us and said we need to rush to the second floor. That's when we realized that the hotel was flooding. By the time we got to the stairs, the water was already upto my knees. My daughter fell during the rush to the stairs in the flood water and lost her slippers. Within 10 minutes, the water level rose upto about 8-10 feet. There were 25 of us guests cramped up in one room all night with no power and no light. THE UGLY: Our room and our items were completely destroyed, covered by about 8 feet of water during the flood. To make matters worse, there was a 2 foot long live snake in my room. Hotel security and staff would not help me to retrieve my passport, wallets or items. I had to risk my life to retrieve what I could. They put us in RIU Palace which did not have power or water for 2 days. They told us to clean the mud off ourselves and out items in the swimming pool! No power or water for 3 days! We had to switch hotels on the last day to be able to survive and come back!

By , from New Jersey on Sep 12, 2017

1

closed

Everyone

The motel was shutdown due to a tropical storm and I was not notified before we went to Cabo

By , from peru indiana on Sep 10, 2017

2

stay elsewhere

Everyone

The first 3 days were amazing despite the front desk staff being VERY rude. Key cards were deactivated after 24 hrs and we were given a lecture on how to be more responsible. All the other staff was amazing, very helpful. Very few stores to shop in. Then a tropical storm hit. We were given 0 instruction. Trapped in our rooms with no water, no candles, nothing. No direction from hotel staff. It ended up flooding 8-10 feet, luckily we were on the third floor. It was THE scariest thing I've been through personally. The next morning we woke to utter devistation and took it upon ourselves to go to the sister resort next door. Before the storm, my room was only serviced once despite hanging the green sign to be cleaned. When asked for service, was treated very rudely and the attendant showed up finally around 6pm. Overall very disappointed in this vacation

By , from New York on Sep 2, 2017

5

had a blast!

Everyone

resort is great. got a room next to constuction site. loud on weekday mornings!

By on Sep 1, 2017

4

activities, food

Everyone

I wish they had more activities. Everything was in the pool and it got little boring and hot after the second day. The quality of the food was not good. we tried all the restaurants and we were very disappointed with 3 out of 5 restaurants. the best food was at the main Buffet close to the lobby.

By , from California on Aug 24, 2017

5

lovely place with very friendly staff!

Everyone

I stayed at the Riu along with my best friend this month. Reading through the reviews before we got there, both of us were slightly worried but we shouldn't have been. Our room was beautiful and exactly as advertised. Everything was clean and the staff was always helpful and friendly. From our check-in, which had a small line but they insisted we go sit in the lounge chairs in the lobby while someone checked us in (so we didn't need to stand in line) to the flexibility on check out time. Every restaurant had lots of quality, vegetarian options. The pools and lounging areas were kept clean. They didn't hold back on the liquor. We had a great time!

By , from San Francisco, CA on Aug 23, 2017

1

they need to advise that hotel is like apartments

Everyone

FIRST OF ALL, THIS HOTEL IS ALL OUT DOOR. YOU NEED TO WALK TO GET FROM ONE POINT TO THE OTHER… UNDER THE SUN. I REQUESTED BEACH FRONT BALCONY. I HAD A POOL VIEW WITH A BIG PALM TREE COVERING MY VIEW. OVER ALL THE POOL AREA WAS GOOD. BUT THE LAY OUT OF THIS HOTEL WAS VERY BAD. I FELT LIKE I WAS A TENANT LIVING IN CONDOS. IVE BEEN TO CABO BEFORE.. AND THIS HOTEL RUINED MY EXPERIENCE.

By , from LA on Aug 23, 2017

3

too many party goers

Everyone

Our overall stay was okay. The rooms from the advertised picture seemed very nice. However, after we checked in, the ac was not working and the bed was super hard. There were too many party goers at the resort. My wife and I are middle age, we were expecting a more peaceful, relaxed stay.

By , from Houston on Aug 23, 2017

5

right on the beach

Everyone

lots to do. lots of food choices and endless drinks. had a wonderful time. great weather. was a great vacay.

By , from san diego on Aug 22, 2017

3
Everyone
View from the Steak Rest.

Food was ok, grounds are meticulous, rooms are very clean but could use an update with a softer bed and more pillows. Location is great with beautiful views. The people are outstanding.

By , from Chicago on Aug 18, 2017