Hotel Riu Santa Fe - All Inclusive

3.5 star property
Family fun on the beach, with 10 outdoor pools, near Cabo San Lucas Bay

Choose dates to view prices

Photo gallery for Hotel Riu Santa Fe - All Inclusive

Aerial view
Creator video
10 bars/lounges, 5 swim-up bars, 5 poolside bars
10 bars/lounges, 5 swim-up bars, 5 poolside bars
10 bars/lounges, 5 swim-up bars, 5 poolside bars

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Bahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS, 23410
  • Place, Medano Beach
    ‪3 min walk‬
  • Place, Cabo San Lucas Bay
    ‪14 min walk‬
  • Place, Cabo San Lucas Country Club
    ‪14 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪44 min drive‬

Room options

Standard Double Room (M)

8.2 out of 10
Very good
(57 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Garden View (L)

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (E)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.0 out of 10
Very good
(517 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

7.2 out of 10
Good
(45 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

7.4 out of 10
Good
(13 reviews)
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Ocean View (M)

8.8 out of 10
Excellent
(5 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (M)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (L)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (L)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 753 sq ft
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

7.0 out of 10
Good
(2 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (RIU Party | C)

8.6 out of 10
Excellent
(4 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (C)

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (C)

8.4 out of 10
Very good
(48 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | C)

8.2 out of 10
Very good
(27 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Riu Party, U)

8.0 out of 10
Very good
(22 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(15 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, (L))

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (L)

  • 312 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, M)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Room (Friends & Family (M))

8.0 out of 10
Very good
(1 review)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Queen Beds OR 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

Double Room, 2 Bedrooms, Garden View (U)

7.8 out of 10
Good
(11 reviews)
  • 301 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Room (Friends & Family (U))

9.4 out of 10
Exceptional
(10 reviews)
  • 527 sq ft
  • Sleeps 4
  • 3 Queen Beds and 1 Twin Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Twin Sofa Bed

Room (Friends & Family (B2C-US))

  • Sleeps 4
  • 3 Queen Beds and 1 Twin Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Twin Sofa Bed

Double Room (RIU Party | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room Luxury with View

  • 312 sq ft
  • Sleeps 2

Double Room with Side Sea View

  • 301 sq ft
  • Partial sea view
  • Sleeps 2

Double Room (Kids Free | C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Quadruple Room with Garden View

  • 527 sq ft
  • Sleeps 4

Double Room with Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 301 sq ft
  • Sleeps 4

Double Room with Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 2

Suite with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • Sea view
  • Sleeps 2

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About the neighborhood

Cabo San Lucas

Located in El Medano Ejidal, Hotel Riu Santa Fe - All Inclusive is within a 5-minute walk of popular attractions such as Medano Beach and Cabo San Lucas Bay. This 1190-room, 3.5-star property has 10 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Medano Beach - 3 min walk - 0.2 miles
  • Cabo San Lucas Bay - 14 min walk - 0.8 miles
  • Cabo San Lucas Country Club - 14 min walk - 0.8 miles
  • Plaza San Lucas - 14 min walk - 0.8 miles
  • Blue Medical Net Hospital - 3 min drive - 2.2 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 36 min drive

Restaurants

  • ‪Riu Sport Bar - ‬1 min walk
  • ‪Baja California Restaurante - ‬4 min walk
  • ‪La Iguana - ‬5 min walk
  • ‪Torote Steak House - ‬7 min walk
  • ‪Promenade - ‬8 min walk

About this property

Hotel Riu Santa Fe - All Inclusive

Family fun on the beach, with 10 outdoor pools, near Cabo San Lucas Bay
Hotel Riu Santa Fe - All Inclusive features a full-service spa, 10 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Minibars, ceiling fans, and hair dryers are other standard amenities. Housekeeping is available on request.
10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 5 poolside bars
  • 5 swim-up bars
  • 6 restaurants
  • Snack bar/deli

Restaurants on site

  • Carusso
  • El Médano
  • La Baja California
  • La Misión
  • Zashila

Things to do

  • 10 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 buildings
  • 4 floors
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

All Inclusive Riu Santa Fe
Riu Fe
Riu Fe All Inclusive
Riu Santa
Riu Santa Fe
Riu Santa Fe All Inclusive
Santa Fe All Inclusive
Santa Fe Riu
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Riu Santa Fe All Inclusive Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property
Riu ta Fe Inclusive inclusive
Riu Santa Fe All Inclusive
Hotel Riu Santa Fe - All Inclusive Cabo San Lucas
Hotel Riu Santa Fe - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Santa Fe - All Inclusive?

Hotel Riu Santa Fe - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, volleyball, and water fitness classes.

Is free cancellation available at Hotel Riu Santa Fe - All Inclusive?

Hotel Riu Santa Fe - All Inclusive provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do close to Hotel Riu Santa Fe - All Inclusive?

This property is situated in El Medano Ejidal, just steps from Medano Beach and Cabo San Lucas Bay. You'll also find Cabo San Lucas Country Club and Islands and Protected Areas of the Gulf of California less than a mile away.

Is there parking available at Hotel Riu Santa Fe - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hotel Riu Santa Fe - All Inclusive?

Renova Spa is the property's spa and services include beach massages, hot springs, and aromatherapy.

Does Hotel Riu Santa Fe - All Inclusive have a casino at the property?

No, Hotel Riu Santa Fe - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Santa Fe - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 10 outdoor pools.

What amenities will couples enjoy at Hotel Riu Santa Fe - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 10 outdoor pools, 5 poolside bars, and 6 restaurants.

Are there hot tubs at Hotel Riu Santa Fe - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Santa Fe - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Riu Santa Fe - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Santa Fe - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Santa Fe - All Inclusive.

Are there connecting rooms at Hotel Riu Santa Fe - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hotel Riu Santa Fe - All Inclusive?

The closest major airport to Hotel Riu Santa Fe - All Inclusive is Los Cabos Intl. Airport (SJD), which is 28 mi away (36 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Santa Fe - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a balcony where guests can enjoy sea or garden views.

Does Hotel Riu Santa Fe - All Inclusive have a wedding venue?

There are wedding services available at Hotel Riu Santa Fe - All Inclusive if that's in your vacation plans.

Hotel Riu Santa Fe - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 3613 out of 6587 reviews
Rating 8 - Good. 1567 out of 6587 reviews
Rating 6 - Okay. 741 out of 6587 reviews
Rating 4 - Poor. 320 out of 6587 reviews
Rating 2 - Terrible. 346 out of 6587 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Latoya N

Staff sucks big time
Stayed 3 nights in Nov 2025

8/10 Good

jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 3 nights in Oct 2025

10/10 Excellent

Andrew Paul

Stayed 4 nights in Oct 2025

8/10 Good

James, Nampa

Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaner than any hotel in US. Awesome. Staff was excellent in restaurants, pool,etc. Breakfast and lunch was great dinner pretty average.
Stayed 7 nights in Oct 2025

8/10 Good

Mark, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
First time at RIU - great gor the cost
Stayed 5 nights in Oct 2025

10/10 Excellent

Agustin

Liked: Cleanliness, amenities
It was an experience that made relaxed while in the property. Will come back again to this property.
Stayed 4 nights in Oct 2025

10/10 Excellent

Georgina Castaneda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good drinking areas, I loved the bar pools.
Stayed 13 nights in Oct 2025

10/10 Excellent

Efrain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fell in Love with Riu Santa Fe this hotel is beyond beautiful all the amenities pools, bars and its own nightclub water park you name it the buffets amazing food. Enamored to say the least already planning my next trip here
Stayed 4 nights in Sep 2025

4/10 Poor

Johnathan

Disliked: Property conditions & facilities
Room was clean but had mold all over the room. ( blinds, shower, bathroom). Fan didn’t work in bedroom. Was told our bags would get delivered to our room after checking in and never recieved bags had to go get them. Resort was not advertised as only 3 restraints being sit down. Everything else is Buffett and more than 1 of the same thing. Food was very average. The sports bar is great 24/7 but the food in the sports bar is not even edible to eat. Very very disappointed in this resort and will not return!
Stayed 5 nights in Oct 2025

10/10 Excellent

Luz M

Traveled with family
Liked: Amenities
Housekeeping staff very nice always ready to help with smile on the face
Stayed 7 nights in Sep 2025

4/10 Poor

Silvia

Liked: Staff & service, property conditions & facilities
Quality of their food is not the same, didn’t enjoy any of their food this time. Pool bar was not as fun, bar tenders don’t seem to have experience, lucky to at least see
Stayed 5 nights in Sep 2025

8/10 Good

Janine Q

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort, updated modern rooms, super clean all the way around! Good food options, very much a party atmosphere, but if you’re looking for calm and quiet there are numerous pools to choose from. I traveled solo and had an awesome time.
Stayed 4 nights in Sep 2025

2/10 Terrible

Daisy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night my power/electricity went out. I called the front desk and every time I would call to get this fixed it was a 45 to 1 hour wait. They switched my room because I kept insisting when they finally agreed they said that if I chose to move that same night, I was stuck with that room for the rest of my stay. Then at the next room The mini bar fridge wasn’t working then the safe stopped working I called reception again and they made me wait four hours before my safe was able to be open. I couldn’t leave my room the first two days due to poor amenities because once I called the front desk, they had to dispatch someone for maintenance to come and I had to be present. I called a total of four or five times and each time it was a 45 to 1 hour wait. The manager I spoke to her name was Ashley She was super rude. The staff at the front desk are very rude. I called to inform about the laundry service and they were supposed to send a form that I needed up to my room so that I can get my laundry done and they never sent the form they called the day before I was going to leave to ask if I still needed the form overall the worst experience I’ve ever had.
Stayed 6 nights in Sep 2025

10/10 Excellent

Mandy Man Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good. *****Desert is perfect! Food has many choices! Compare I went to cruise. Bed is comfortable, clean. We stay 3 beds room, 6 days, room is big. Check out staff is helpful. We asked wheel chair service when we check out. Pool is clean.
Stayed 5 nights in Sep 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe, food wasnt the greatest
Stayed 2 nights in Sep 2025

10/10 Excellent

Cesar Augusto

Stayed 4 nights in Aug 2025

6/10 Okay

Gabriela Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I have seen comments of the food being a 7/10 at best. let me tell you it’s a flat out 0/10. We stayed 9 days and had to eat off the resort for food. Which wasn’t all that better.
Stayed 9 nights in Aug 2025

6/10 Okay

LaToria

Traveled with partner
N/a
Stayed 4 nights in Aug 2025

6/10 Okay

Joshua

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything pretty good except food
Stayed 6 nights in Aug 2025

10/10 Excellent

Yamelys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Aug 2025

6/10 Okay

Jason, CALGARY

Liked: Staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

Diorca

Liked: Staff & service
The hotel overall will be a 7.5 for me, our room was full of ants we had to call staff twice because our beds were full of ants. The staff were very friendly
Stayed 3 nights in Aug 2025

2/10 Terrible

Anni

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025