Hotel Riu Palace Cabo San Lucas - All Inclusive

Choose dates to view prices

6 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa
Parking included
Free WiFi

Explore the area

Camino Viejo a San Jose del Cabo Km 4.5, Cabo San Lucas, BCS, 23410

Place, Medano Beach
‪10 min walk‬
Place, Plaza San Lucas
‪19 min walk‬
Place, Cabo San Lucas Bay
‪4 min drive‬
Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
‪36 min drive‬

Room options

Minibar, in-room safe, laptop workspace, blackout drapes

Room Junior

355 sq ft
Sleeps 4
Free WiFi

Room Standard

Very good

344 sq ft
Sleeps 2
Free WiFi

Junior Suite, Partial Ocean View (U)

Very good

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Standard Double Room (M)

Very good

344 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (L)

Very good

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (M)

Wonderful

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (E)

Exceptional

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Partial Ocean View (E)

356 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Double Room, Ocean View (U)

Wonderful

320 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (Swim Up | 18+ | U)

Very good

356 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Junior Suite (B2C-US)

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Jetted Tub, Ocean View (B2C-US)

712 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Junior Suite, Partial Ocean View (B2C-US)

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (B2C-US)

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Double Room, Ocean View (B2C-US)

323 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (Swim-Up | 18+ | B2C-US)

355 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Double Room, Ocean View (E)

323 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Double Room (L)

Wonderful

344 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Partial Ocean View (M)

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Partial Ocean View (L)

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Sea View (L)

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (E)

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (M)

Good

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Swim-Up, M)

Exceptional

355 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Junior Suite (Swim Up | 18+ | E)

355 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Swim-Up, L)

355 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Suite, Jetted Tub, Ocean View (M)

721 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Suite, Jetted Tub, Ocean View (E)

721 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Jetted Tub, Ocean View (L)

721 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (B2C-CA)

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Jetted Tub, Ocean View (B2C-CA)

712 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Junior Suite, Ocean View (B2C-CA)

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Double Room, Ocean View (B2C-CA)

320 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Ocean View (U)

Excellent

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Jetted Tub, Ocean View (C)

Exceptional

721 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Junior Suite, Partial Ocean View (C)

Excellent

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (C)

Very good

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Swim-Up | 18+ | C)

Exceptional

355 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Junior Suite (C)

Very good

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Double Room, Ocean View (C)

Very good

323 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Room (Super Saver | C)

Excellent

344 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Partial Ocean View (B2C-CA)

355 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Junior Suite (Swim-Up | 18+ | B2C-CA)

355 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Room (Super Saver | B2C-CA)

355 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, 2 Bedrooms (U)

355 sq ft
2 bedrooms
Sleeps 8
4 Double Beds
Free WiFi

Junior Suite, 2 Bedrooms (Swim Up | 18+ | U)

Exceptional

344 sq ft
2 bedrooms
Sleeps 6
4 Double Beds
Free WiFi

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

344 sq ft
2 bedrooms
Sleeps 8
4 Double Beds OR 2 King Beds
Free WiFi

Junior Suite, Connecting Rooms (C)

Exceptional

355 sq ft
2 bedrooms
Sleeps 8
4 Double Beds
Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (C)

Exceptional

344 sq ft
2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds
Free WiFi

Junior Suite, Connecting Rooms (Swim-Up | 18+ | C)

344 sq ft
2 bedrooms
Sleeps 6
4 Double Beds
Free WiFi

Junior Suite, Connecting Rooms (B2C-CA)

2 bedrooms
Sleeps 8
4 Double Beds
Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds
Free WiFi

Junior Suite, Connecting Rooms (Swim-Up | 18+ | B2C-CA)

2 bedrooms
Sleeps 6
4 Double Beds
Free WiFi

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

2 bedrooms
Sleeps 8
4 Double Beds OR 2 King Beds
Free WiFi

Junior Suite, 2 Bedrooms (Swim Up | 18+ | B2C-US)

2 bedrooms
Sleeps 6
4 Double Beds
Free WiFi

Junior Suite, 2 Bedrooms (B2C-US)

2 bedrooms
Sleeps 8
4 Double Beds
Free WiFi

Junior Suite, Connecting Rooms (L)

1 bedroom
Sleeps 8
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (L)

1 bedroom
Sleeps 8
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms (Swim Up | 18+ | L)

1 bedroom
Sleeps 6
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms (M)

Sleeps 8
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms, Partial Sea View (M)

Sleeps 8
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (E)

Sleeps 8
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms (Swim Up | 18+ | E)

Sleeps 6
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Connecting Rooms (E)

Sleeps 8
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (U)

Excellent

356 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Jetted Tub, Ocean View (U)

Wonderful

721 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Suite with Spa Bath

721 sq ft
Sleeps 3
Free WiFi

Suite Junior with Sea View

Exceptional

Sea view
355 sq ft
Sleeps 4
Free WiFi

Suite Junior with Side Sea View

Partial sea view
355 sq ft
Sleeps 4
Free WiFi

Room Premium

355 sq ft
Sleeps 3
Free WiFi

About the neighborhood

Cabo San Lucas

Located in El Tezal, Hotel Riu Palace Cabo San Lucas - All Inclusive is within a 5-minute walk of popular attractions such as Medano Beach and Cabo San Lucas Bay. This 692-room, 4-star property has 6 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

Medano Beach - 10 min walk - 0.6 miles
Plaza San Lucas - 19 min walk - 1.0 mile
Questro Golf - 2 min drive - 2.0 miles
Cabo San Lucas Bay - 4 min drive - 1.0 mile
Marina Del Rey - 6 min drive - 3.6 miles

Getting around

Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

‪Riu Sport Bar - ‬3 min walk
‪La Iguana - ‬5 min walk
‪Baja California Restaurante - ‬4 min walk
‪La misión - ‬4 min walk
‪Villa Del Palmar Beach Resort & Spa Los Cabos - ‬14 min walk

About this property

Hotel Riu Palace Cabo San Lucas - All Inclusive

Guests of Hotel Riu Palace Cabo San Lucas - All Inclusive have access to a full-service spa, 6 outdoor pools, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a gym, a steam room, and outdoor tennis courts.

Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Balconies or patios, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.

2 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

Pool
Breakfast included
All inclusive
Spa

On private beach
Pool
Hot tub
All inclusive

$286 nightly

May 28 - May 29

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limo/town car service
Free self parking on site
Limited onsite self parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 poolside bars
2 swim-up bars
6 bars/lounges
6 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Medano
Krystal
Mar de Cortes
Misaki
San Jose

Things to do

2 outdoor tennis courts
6 outdoor pools
Basketball
Bicycle storage
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Piano
Playground
Shopping
Steam room
TV in common areas
Volleyball
Waterslide

Family friendly

6 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Grocery/convenience store
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Computer station
Conference space

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hot/mineral springs
Manicures/pedicures
Mud bath
Outdoor treatment areas
Sauna
Spa open daily
Thalassotherapy

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
100% renewable energy
5 floors
At least 80% lighting from LEDs
Banquet hall
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 82.12 per accommodation, per night

These are all of the charges provided to us by the property.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses some solar energy; some water is reused through a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Cabo San Lucas

Cabo San Lucas All Inclusive Riu

Cabo San Lucas Palace

Cabo San Lucas Riu All Inclusive

Palace Cabo San Lucas

Palace Cabo San Lucas All Inclusive

Riu Cabo San Lucas All Inclusive

Riu Palace All Inclusive Cabo San Lucas

Riu Palace Cabo San Lucas

Riu Palace Cabo San Lucas All Inclusive

Riu Palace Cabo San Lucas All Inclusive All-inclusive property

Riu Palace

Riu Palace Cabo San Lucas All Inclusive

Hotel Riu Palace Cabo San Lucas - All Inclusive Cabo San Lucas

Frequently asked questions

Are there all-inclusive rate plans at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Hotel Riu Palace Cabo San Lucas - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball and live performances.

How much does it cost to stay at Hotel Riu Palace Cabo San Lucas - All Inclusive?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Cabo San Lucas - All Inclusive on May 31, 2026 start from $333, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Hotel Riu Palace Cabo San Lucas - All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see near Hotel Riu Palace Cabo San Lucas - All Inclusive?

This property is situated in El Tezal within a 10-minute walk of Medano Beach and Cabo San Lucas Bay. You'll also find Marina Del Rey and The Arch within a short drive.

Is parking available on site at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Yes, self parking is offered for free at the property. Though parking is limited parking, wheelchair-accessible parking is also available.

Is there a spa available at Hotel Riu Palace Cabo San Lucas - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, mud baths, and couples treatments.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive feature a casino on the premises?

No, Hotel Riu Palace Cabo San Lucas - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Cabo San Lucas - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Cabo San Lucas - All Inclusive?

This beachfront property offers many amenities for couples such as a garden-view restaurant and some guestrooms include a private pool and a private indoor hot tub.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive have a hot tub?

No, but this property does have hot/mineral springs.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Riu Palace Cabo San Lucas - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Cabo San Lucas - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Cabo San Lucas - All Inclusive.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How far is the airport from Hotel Riu Palace Cabo San Lucas - All Inclusive?

The closest major airport to Hotel Riu Palace Cabo San Lucas - All Inclusive is Los Cabos Intl. Airport (SJD), which is 27.8 mi away (38 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Cabo San Lucas - All Inclusive comes with a balcony/patio and some offer ocean and garden views.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Cabo San Lucas - All Inclusive.

Hotel Riu Palace Cabo San Lucas - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Nathan

Traveled with partner

Apr 18, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very friendly. They were fantastic. We had a wonderful time.

Stayed 5 nights in Apr 2026

10/10 Excellent

Alexander

Traveled with family and small children

Apr 13, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Astonishing view on the beach. But tide is rough pretty much all the time. You can go about 15 minutes on the send further into the bay waves become tolerable. Property is really well maintained. Bars are doing a really good job. My family loved kitchen here

Stayed 7 nights in Apr 2026

10/10 Excellent

Michael

Apr 11, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Apr 2026

10/10 Excellent

Ruben aldair

Mar 6, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

INCREIBLE

Stayed 6 nights in Feb 2026

10/10 Excellent

Marie-Claude

Feb 26, 2026

Stayed 3 nights in Feb 2026

8/10 Good

mark

Traveled with group, Traveled with partner

Feb 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean and friendly

Stayed 4 nights in Feb 2026

2/10 Terrible

Irina, Daly City

Feb 26, 2026

Disliked: Cleanliness, property conditions & facilities

This hotel is absolutely terrible. This was my third stay, and each time the experience has been worse. I will never return and do not recommend this hotel to anyone. The first issue is the access road. From the main road to the hotel entrance there is no proper asphalt road at all — just a broken dirt road full of holes. You present yourselves as a 4–5 star hotel, yet you cannot even provide a normal driveway. At check-in we were given room keys that did not work. No one offered help with our luggage. We had to carry our suitcases to the room, then back again, and only after that were we finally able to enter. The room itself was awful. There was a strong mold smell, the minibar was half empty, and the safe did not lock. When we asked to change rooms, we were told the hotel was fully booked and that we must contact Expedia to change the room. Seriously? I have never experienced this in any hotel before. The food was another huge disappointment. Everything tasted bad. Even the mashed potatoes were inedible — full of hard lumps. The pastries served every morning were stale and dry. It’s unclear where or how they are prepared. At the Italian restaurant, the minestrone soup was a complete joke — a tasteless liquid with some shredded chicken and beans. Nothing else. Overall, this hotel is a complete failure and does not meet the standards it claims to have.

Stayed 3 nights in Feb 2026

10/10 Excellent

Shaozhen

Traveled with family

Feb 25, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything is so good. Specific the customer service in all the restaurants that's excellent. The food is amazing. I will come back to visit.

Stayed 3 nights in Feb 2026

10/10 Excellent

Steven

Feb 25, 2026

Liked: Cleanliness, staff & service, amenities

Almost everything was perfect. Our room was really nice, the staff friendly and very helpful, food was incredible. The only 2 items that weren't to our liking were the bed and Destination Services. Our room had 2 standard sized beds pushed together instead of the king sized bed we thought we had requested. What 5 star resort does that? One of us was forced to sleep on the seam where the 2 mattresses came together.This was unacceptable and very uncomfortable like staying at a 1 star motel. One of our cell phones fell between the mattresses and was nearly lost until we pulled the beds apart and it fell to the floor.The bus to the airport for our return trip home was over half an hour late and the driver forgot to load all the luggage and had to return to the Palace after picking up people at the Santa Fe. We were almost late for our flight. These were the only 2 things that were negative during our trip.

Stayed 4 nights in Feb 2026

6/10 Okay

Jacqueline

Feb 25, 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Lennie Serrano

Feb 25, 2026

Stayed 3 nights in Oct 2025

10/10 Excellent

Jose

Traveled with partner

Feb 25, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great staff beautiful place overall

Stayed 3 nights in Feb 2026

10/10 Excellent

David Vance, Athens

Feb 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very friendly

Stayed 4 nights in Feb 2026

10/10 Excellent

Thi Vuong

Traveled with family and small children

Feb 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Resort was cleaned, spotless, easy access to.the beach, delicious quality foods👍

Stayed 7 nights in Feb 2026

8/10 Good

Amy

Traveled with partner

Feb 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was friendly and attentive. Very clean and well kept property. Would visit again.

Stayed 7 nights in Feb 2026

8/10 Good

Dalton

Feb 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Good food, clean, friendly staff

Stayed 3 nights in Feb 2026

6/10 Okay

Stephanie

Feb 24, 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Kyle Robert

Feb 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Wonderful experience. Great people, lots of amenities.

Stayed 3 nights in Feb 2026

10/10 Excellent

Jon, Wichita

Traveled with partner

Feb 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful spacious room, friendly and well-trained staff and the cleanest resort we have ever stayed at. They are continually cleaning every area and the landscaping is also extremely well maintained.

Stayed 5 nights in Feb 2026

10/10 Excellent

Nick, Waterford

Traveled with partner

Feb 23, 2026

Liked: Cleanliness, property conditions & facilities

Very beautiful and clean resort! Staff was very nice. Rooms were always cleaned when we came back. A few things I wish had been better was the entertainment aspect, and more affordable spa services. There is also a lot of birds and flies amongst the resort but not sure if they are able to control that. I would definitely go back.

Stayed 9 nights in Feb 2026

10/10 Excellent

Vineeta

Feb 23, 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Edward

Traveled with partner

Feb 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was dated a little. The cleanliness and service was top notch... they took very good care of us. Anything we needed or wanted was always taken care of immediately. The specialty restaurants were awesome... the buffet was okay... they tend to over cook everything... yes i would go back.

Stayed 21 nights in Jan 2026

10/10 Excellent

Jennifer Anne

Feb 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean room, resort was always super clean, friendly staff everywhere!!!

Stayed 8 nights in Feb 2026

8/10 Good

Duke

Feb 23, 2026

Stayed 4 nights in Feb 2026

10/10 Excellent

CELY, PHOENIX

Traveled with group, Traveled with partner

Feb 23, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing view, clean room and the food and drinks were great, we had a wonderful week!

Stayed 7 nights in Feb 2026

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Suite, Jetted Tub, Ocean View (C)

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