Riu Palace Cabo San Lucas All Inclusive4.0 out of 5.0
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Recent guest reviews
Hotel personnel stole $600 out of my room. If this had not occurred, it would have been a great trip. We will not return to Mexico for a while and, if we do, we will be more cautious about our affairs.
Perfect location! Great pools, never had hard time finding lounge chairs. Staff was excellent! Food- maybe if lucky it'll be warm. Most is cold. Same food over and over. Breakfast was the best meal of day by far! I got sick from the food along with MANY MANY more that traveled first week of April 2017. One bride had to postpone wedding two days as she had also eaten something bad! The year prior we stayed at Hyatt Ziva and would highly recommend going there and avoid this one as being sick/not good meals can ruin a vacation!
we stayed at the RIU palace for a week with their all inclusive package. was a great time. this is just a small review of our experience: First the good: The location of the hotel is great. just outside the crazy party scene, but close enough to downtown to partake all the festivities. The room was a bit underwhelming, but no complains. the pools are great, big and activities galore throughout the day. 2 pools with bars did get crowded at times, but the staff kept the drinks coming fast. Full points to the staff from the check in, to the buffet staff, the restaurant staff, the entertainment staff and ofcourse the tireless cleaning staff. always a smile on the face :) There were 5 restaurants on site and we tried most of them. The food was good in most and the KRYSTAL stands out for the experience and the food. the mexican one has the best location and some very good mexican food. The shows everyday were amazing and a lot more professional than i expected. Kudos to Alex and the gang for making sure the show always goes on. now for the parts that could use improvements: I dont expect an all inclusive cuisine to wow me consistently, but the resort would benefit greatly from raising the quality and taste of the food, especially the deserts (even in the restaurants). having a lot of choice is good, having less choice with amazing taste is even better. the bathroom needs a venting fan. The indian and the japanese restaurant could use a consultant to bring the menu together
Best food for all-Inclusive that I have experienced ! Grounds and room always kept clean and is only a short distance from town !! Vendors are kept at a distance but handy if want to purchase something !! If you stay at Palace you have full use of the 'huge' Sante Fe also.
Gorgeous resort on a piece of beach that makes you want to stay there forever. I have stayed at other Riu Palace resorts in Mexico and Caribbean and this particular one is the best. Location is perfect just a couple of miles from downtown, modern amenities and excellent guest service. Food is good, we tried a couple of restaurants but you're not going to go wrong with the buffet. We enjoyed the never ending caviar (real caviar) and delicious desserts. Overall, perfect destination!
What a great vacation. I would like to see Orbitz work out a transportation to and from the airport.
We had a terrific time--very enjoyable and relaxing! This is our 14th year in the Los Cabos area and 4th year at the RIU.
I went here with a large group of friends. We had a fantastic time, whether it was in the pools, the lobby bar, or one of several restaurants, it didn't matter. The nice thing about the Palace was that we were able to go to the Rui Sante Fe (the sister resort) next door and party with the spring breakers, but they were not allowed at the Palace so we could relax when we wanted to.
I can't really think of anything negative to say. Overall the staff was very friendly with a few minor exceptions which you are bound to have with the size of the resort and the amount of people it takes to run it. I would definitely return.
All I can say is excellent experience. From start to finish. The facilities, staff, and food were all amazing.
everything are perfect except sometime less restaurants are open if you are out of the time of regular eating time.
Our stay was all in all great. If I am to complain I would say that it would be nicer if the stuff , especialy the restaurant stuff. Majority of the time they would just node their head and leave , and you would wait for a while or even have to request something two or tree times before getting it. So , comparing to Moon Palce in Cancun where I stayed 2years ago , the restaurant service there is at 10+ , while this service I would rate 4. Other then that , clean, great beach for swimming or sunbading.Great proximity to the city , excelent program for all ages . We did spend most nights at Riu Santa Fe cause their program was great. Would definitely recomend it to anyone who is looking to relax and have a great time.
Had fun service is great would go back hotel is very nice and clean staff is great
Our first time in Cabo. Great hotel for relaxing. Our room was spacious and comfortable. We were in town for a destination wedding so did not have the opportunity to try all the restaurants on the property. Enjoyed the breakfast every morning. Will return.
Room with a jacuzzi but not a good idea to have slippery tiles all around! Husband slipped and also no need for stairs in room! I fell and walked on crutches for a day! The view was Amazing & loved the staff !!! The AC could of been colder!!!
We stayed 12 days and the the 7 day I couldn't wait to come home! It was so hard to find staff to give us drinks by the pool, the rooms were dirty and things were not properly working or broken! We called to have them fixed more than once, but no one came!!! the sofa in the room was so disgustingly dirty I didn't even want to get near it or touch it!!! The staff weren't friendly, the almost deemed bothered when asked for something! We met a few families and not to my surprise they all felt the same way!!!! Total disappointment!!! What happened RIU? I've never really been disappointed with your resorts, but you've let me down this time for sure!!!! Wouldn't recommend, at all!!!!!
My wife and I enjoyed her birthday here with the all inclusive package. The room bar was great, room service was nice and the pools were large. The staff were the nicest people or of any hotel we've ever stayed in.
It was more than what I expected! The room was always clean when I returned and I always saw the employees cleaning, sweeping, moping,24/7
The hotel was absolutely beautiful! We stayed in a Junior suite with an ocean view. The room was very spacious and quiet. We never heard our neighbors or people walking by on the property. The room was very clean and was always stocked with water and other adult beverages. Whenever we called down for extra towels or room service, everything arrived very quickly. My only complaint about the room was the couch. One day I decided to watch TV while relaxing on the couch. I soon realized the couch reeked of mildew. I avoided the couch after that. Aside from the couch, the room was perfect! As for the food, it was really good as well. The resort has several buffets and other fancier restaurants available. The buffets were absolutely delicious and had so many options! The wait staff were all very nice and attentive and always ready to help. I was able to try out all of the restaurants except one. The restaurants that I tried were all great EXCEPT the Japanese restaurant. The Japanese restaurant had the worst sushi I have ever tasted. It was clearly not made fresh and was shipped to the resort pre-packaged. It was dry and flavorless. The restaurant also added citrus to the soy sauce making the sushi taste even worse. We expressed our dislike to the manager (Victor) and he was very accommodating and apologetic. RIU was a wonderful resort and I would stay there again!
THE HOTEL ITSELF IS BEAUTIFUL BUT THE FACT THAT THE BEACH WAS NOT SWIM-ABLE WAS VERY DISHEARTENING. THE RESTAURANTS WERE GOOD BUT THE BUFFET FOOD WAS MEDIOCRE. I PERSONALLY DON'T RECOMMEND THE BUFFET. THE RESTAURANTS DIDN'T HAVE ANY RESERVATION SO THERE WAS NO GUARANTEE FOR HAVING A TABLE. FIRST COME FIRST SERVE KINDA THING. IT TOOK US THREE DAYS TO TRY AND GET A TABLE. THAT DEFINITELY WAS THE FRUSTRATING PART. THE LANDSCAPE VIEW AND POOLS ARE MAGNIFICENT BUT AGAIN NOT TO BE ABLE TO SWIM SUCKED !!!
Riu Palace Cabo San Lucas All Inclusive places you within 3 miles (5 km) of popular attractions like The Arch and Land's End. This 642-room, 4-star resort has 2 outdoor pools along with a full-service spa and 5 restaurants. It's on the beach and also near Lover's Beach and Puerto Paraiso Mall.
Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 5 restaurants, including El Medano, which has garden views. Satisfy your hunger from the comfort of your room with 24-hour room service.
The 642 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can enjoy free WiFi and satellite TV. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are also standard.
Guests of Riu Palace Cabo San Lucas All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.