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Riu Palace Cabo San Lucas All Inclusive

4.0 out of 5.0

Recent guest reviews

The staff greets you with liquor when you arrive to the lobby. Very friendly people. After checking out I still had 3 hours to wait for the shuttle to pick up, the hotel staff still allowed us to eat drink and use any hotel facility we wish.

Our stay started out nice but turned downhill because of the tropical storm. This hotel has major infrastructure problem. It shares electricity and water with Riu Santa Fe. It has no back up generator and once there is electrical outage water is gone too since water system has no back up either. This is not acceptable for a so called 5 start resort! 1 and 1/2 day rain caused 2 days of water outage! Most other hotels had electricity and water during the storm. Location of the hotel is not very good either, you need a taxi to get to Cabo San Lucas.

After one day we had to much of what was suppose to be brand liquor but with weird taste... Thinking good thoughts we assume it was re-labelled cheap liquor but it turns out it was not even human grade for drinking.... Was up all night with stomach pain that made it hard to eat or drink anything for the next 5-7 days.

This hotel was great and exceeded my expectations!! From the check in to the check the staff made everything easy and simple! The food was great, the bartenders were quick and great service, the rooms were well maintained.. overall we loved the experience here and definitely recommend this resort to friends!!

Wonderful and relaxing. Staff not pushy. Very friendly. Would stay again. Good always available . Beautiful beach. Quiet pool and energetic pool.

Nice hotel. But I paid for a Ocean view room and it wasn't . I asked at front desk staff and they told me they don't know how is the room's distribution . This is the unique thing I didn't like.

Great staff, clean facilities, very good food The hotel was very nice, lots of options for food and lounge area. Lots of staff constantly cleaning and serving everyone. They all spoke well English and were able to answer most of our questions

great! We will be back! My 2 18 yr old daughters and mom 52 and dad 62 all loved the place!

Wow what a awesome hotel and staff. We had the best time ever and would recommend this hotel to everyone. Everyday was enjoyable and exciting I would tell anyone choose the Riu Palace as your vacation destination and toy won't regret it.

Very nice facility enjoy the pools the restaurants view would stay there again activities where great and the service from restaurant employees was fantastic

This is a great place to stay if you don't want to worry about all the things that go with a trip. Entertainment, food, beverages, beautiful grounds, great swimming pools, etc. They are all taken care of. The only drawback, no beach swimming. Bad rip tides.

I would definitely stay again. The hotel was very nice and the service was amazing. They were very fast and accommodating. The beach was only feet away and it was beautiful! Clean as well. You can see the beach from the pool which had a great swim up bar. Loved it and the bartenders were awesome and fast. The only downside is the selection of restaurants. There are only a few besides the buffets and they weren't good plus you had a long wait. But We were happy going to the buffets good food and easy to get into.

Enjoyed the stay in a place where is clean, good food, and lots of entertainments all day.

I had a great time even better than last year. I got to meet some nice people. The food was great, so much for trying to stay with the diet. Already thinking about next year!

Our stay at Riu Palace was really good overall. The place was very well kept and the service good and prompt. The staff at the restaurants were very nice and helpful; most spoke relatively good enough English. The views from the cappuchino bar near the main lobby was ridiculously nice. There were plenty of restaurants open and a fair amount of food options at the buffet so you don't get tired of eating the same thing. If you say here, I recommend going to the San Jose Restaurant at the corner of the hotel by the pool. It's kind of hidden but the food there was great and the view was awesome. One down side I would say is that if you're looking for a very quiet time in your room, you might not have the best time since sound travels a lot down the hallway. However, you shouldn't be in your room that much anyways since you're in cabo so this didn't affect any of our party of 18. The other gripe was that we went to eat at the Japanese restaurant and it took the waiter 30 minutes to ask us if we were ready to order. After we ordered our food, our entree did not come out until an hour and a half. We sat down at 8pm, ordered at 8:30pm after flagging down our waiter and didn't get our entree until almost 10pm. We ate our food in 10 minutes and then left. On top of this, the food was bland for the most part so we had to add a lot of soy sauce and sriracha.

Nice hotel, access to the beach, great food, clean rooms with modern bathroom.

Large complex with great view of lands end. The food was decent, cocktails were just ok and the pools were cold. The staff was friendly but you may have to ask for something more than once before getting it. As an all-inclusive resort, it's on par with others. If you're going to party and/or golf it is a good spot. If you're going to relax, I might suggest somewhere other than Cabo. Spa - massage was not that great and steam room didn't work. The gym is ok. The cardio room is tiny with only 3/5 machines working. Overall, for the price it was a decent value.

This resort is way too noisy, staff too noisy, pool area has music constantly blasting so loud you can't escape it even in your room. Staff constantly yelling on a microphone day and night. I went on vacation to get some rest and relaxation and that was not going to happen at the RIU Palace.

Hotel was great; they said it was renovated and you can certainly tell that it was. Most of the staff was great and courteous and attentive. This is our 3rd time going to Cabo but was first time at the Palace, we previously stayed at Santa Fe next door. We stayed in the suites with Jacuzzi in the room overlooking the ocean which was lovely; next time I would stay in the swim up rooms on ground level. The pools weren't crowded but the pool with swim up bar certainly was which is why I would prefer the rooms with swim up. NEGATIVE: The vendors on the beach who constantly approached us when we were sitting in the beach. They don't bother you if you are on hotel grounds as they are not allowed to; being that the beach is a public area they can do that. The other thing, in our room we moved the couch around to look at the wonderful view of the ocean and the arches, and noticed housekeeping missed to vacuum behind the couch because there was some dust balls and a marble. The mini fridge also had 2 opened bottles (a soda and water), so housekeeping also forgot to check the fridge. I requested 2 days in a row that a cake and bottle (which is courtesy of hotel) be sent to us for a bday, and it never was sent. Lastly, we tipped a bartender very well because of his service, and as we were leaving he said thanks to us and that his tip was going to be used towards scoring drugs! My husband told me to pick up my jaw and just keep walking; that honestly ruined my evening.

Hotel personnel stole $600 out of my room. If this had not occurred, it would have been a great trip. We will not return to Mexico for a while and, if we do, we will be more cautious about our affairs.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 4

Suite Jacuzzi Ocean View

King 1 | Sleeps 2

Junior Suite, Ocean View

Full 2 | King 1 | Sleeps 4

Junior Suite, Oceanfront

Full 2 | King 1 | Sleeps 4

Guest reviews for Riu Palace Cabo San Lucas All Inclusive

Everyone (59) Couples (451) Business (8) Family (134) Friends (111) Other (18)
5

nice and so close to the beach.

Everyone

The staff greets you with liquor when you arrive to the lobby. Very friendly people. After checking out I still had 3 hours to wait for the shuttle to pick up, the hotel staff still allowed us to eat drink and use any hotel facility we wish.

By , from ca on Sep 18, 2017

2

not going back

Everyone

Our stay started out nice but turned downhill because of the tropical storm. This hotel has major infrastructure problem. It shares electricity and water with Riu Santa Fe. It has no back up generator and once there is electrical outage water is gone too since water system has no back up either. This is not acceptable for a so called 5 start resort! 1 and 1/2 day rain caused 2 days of water outage! Most other hotels had electricity and water during the storm. Location of the hotel is not very good either, you need a taxi to get to Cabo San Lucas.

By on Sep 5, 2017

3

fake liquor made me sick...

Everyone

After one day we had to much of what was suppose to be brand liquor but with weird taste... Thinking good thoughts we assume it was re-labelled cheap liquor but it turns out it was not even human grade for drinking.... Was up all night with stomach pain that made it hard to eat or drink anything for the next 5-7 days.

By , from California on Aug 26, 2017

5

great vacation

Everyone
Enjoying fresh coconut and view !

This hotel was great and exceeded my expectations!! From the check in to the check the staff made everything easy and simple! The food was great, the bartenders were quick and great service, the rooms were well maintained.. overall we loved the experience here and definitely recommend this resort to friends!!

By , from Los Angeles, California on Aug 23, 2017

5

nice hotel, enough things to do if you want to

Everyone

Wonderful and relaxing. Staff not pushy. Very friendly. Would stay again. Good always available . Beautiful beach. Quiet pool and energetic pool.

By , from Tacoma on Aug 21, 2017

4

nice hotel

Everyone

Nice hotel. But I paid for a Ocean view room and it wasn't . I asked at front desk staff and they told me they don't know how is the room's distribution . This is the unique thing I didn't like.

By , from California on Aug 15, 2017

5

great experience

Everyone

Great staff, clean facilities, very good food The hotel was very nice, lots of options for food and lounge area. Lots of staff constantly cleaning and serving everyone. They all spoke well English and were able to answer most of our questions

By on Aug 7, 2017

5

great view of the rocks. loved the pools and the

Families

great! We will be back! My 2 18 yr old daughters and mom 52 and dad 62 all loved the place!

By , from Texas on Aug 7, 2017

5

the very best hotel around.

Everyone

Wow what a awesome hotel and staff. We had the best time ever and would recommend this hotel to everyone. Everyday was enjoyable and exciting I would tell anyone choose the Riu Palace as your vacation destination and toy won't regret it.

By , from Montana on Jul 22, 2017

5
Everyone

Very nice facility enjoy the pools the restaurants view would stay there again activities where great and the service from restaurant employees was fantastic

By on Jul 3, 2017