Hotel Riu Palace Cabo San Lucas - All Inclusive

4.0 star property
Family fun on the beach, with 6 outdoor pools, near Cabo San Lucas Bay

Choose dates to view prices

Photo gallery for Hotel Riu Palace Cabo San Lucas - All Inclusive

Relax by the pool surrounded by palm trees and enjoy scenic views of the nearby water.
Enjoy social gatherings and dining in this inviting space with a central bar, comfortable seating, and scenic views.
Relax by the pool surrounded by lush greenery and palm trees, with the ocean just steps away.
Enjoy a meal in our dining area with a buffet counter, comfortable seating, and a vibrant mural.
Experience the grandeur of RIU, set amidst a beautifully maintained garden with arched doorways and a central dome.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Camino Viejo a San Jose del Cabo Km 4.5, Cabo San Lucas, BCS, 23410
  • Medano Beach
    ‪5 min walk‬
  • Cabo San Lucas Bay
  • Marina Del Rey
    ‪5 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪44 min drive‬

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Room options

Junior Suite, Ocean View (C)

8.6 out of 10
Excellent
(28 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

8.8 out of 10
Excellent
(17 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(170 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

10.0 out of 10
Exceptional
(5 reviews)
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Swim Up | 18+ | L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-CA)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room (Super Saver | C)

8.6 out of 10
Excellent
(20 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (C)

8.2 out of 10
Very good
(46 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

8.4 out of 10
Very good
(38 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 712 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | C)

9.4 out of 10
Exceptional
(12 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

Room (Super Saver | B2C-CA)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim Up | 18+ | U)

8.2 out of 10
Very good
(22 reviews)
  • 356 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite (E)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Swim Up | 18+ | U)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 6
  • 4 Double Beds

Double Room, Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Partial Ocean View (B2C-US)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 712 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(93 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (Swim-Up | 18+ | C)

  • 344 sq ft
  • Sleeps 6
  • 4 Double Beds

Junior Suite (Swim-Up, M)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (M)

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up, L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Sea View (L)

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

8.4 out of 10
Very good
(8 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

8.8 out of 10
Excellent
(110 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.2 out of 10
Wonderful
(5 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (M)

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (L)

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

8.8 out of 10
Excellent
(3 reviews)
  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Ocean View (L)

  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (Swim-Up | 18+ | B2C-CA)

  • Sleeps 6
  • 4 Double Beds

Standard Double Room (M)

8.0 out of 10
Very good
(7 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.2 out of 10
Wonderful
(19 reviews)
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (U)

8.8 out of 10
Excellent
(238 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (Swim Up | 18+ | B2C-US)

  • Sleeps 6
  • 4 Double Beds

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 4 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite Junior with Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Room Junior

  • Sleeps 4
  • 2 Double Beds

Suite with Spa Bath

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Cabo San Lucas

Located in El Tezal, Hotel Riu Palace Cabo San Lucas - All Inclusive is within a 5-minute walk of popular attractions such as Medano Beach and Cabo San Lucas Bay. This 692-room, 4-star property has 6 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Medano Beach - 5 min walk - 0.3 miles
  • Plaza San Lucas - 14 min walk - 0.8 miles
  • Cabo San Lucas Country Club - 16 min walk - 0.9 miles
  • Marina Del Rey - 5 min drive - 3.1 miles
  • Solmar Beach - 8 min drive - 4.1 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

  • ‪Riu Sport Bar - ‬3 min walk
  • ‪Baja California Restaurante - ‬4 min walk
  • ‪Torote Steak House - ‬8 min walk
  • ‪La misión - ‬4 min walk
  • ‪Tequila Pool Bar - ‬8 min walk

About this property

Hotel Riu Palace Cabo San Lucas - All Inclusive

Family fun on the beach, with 6 outdoor pools, near Cabo San Lucas Bay
Guests of Hotel Riu Palace Cabo San Lucas - All Inclusive have access to a full-service spa, 6 outdoor pools, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a gym, a steam room, and outdoor tennis courts.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Balconies or patios, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
2 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Medano
  • Krystal
  • Mar de Cortes
  • Misaki
  • San Jose

Things to do

  • 2 outdoor tennis courts
  • 6 outdoor pools
  • Basketball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Piano
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Cabo San Lucas
Cabo San Lucas All Inclusive Riu
Cabo San Lucas Palace
Cabo San Lucas Riu All Inclusive
Palace Cabo San Lucas
Palace Cabo San Lucas All Inclusive
Riu Cabo San Lucas All Inclusive
Riu Palace All Inclusive Cabo San Lucas
Riu Palace Cabo San Lucas
Riu Palace Cabo San Lucas All Inclusive
Riu Palace Cabo San Lucas All Inclusive All-inclusive property
Riu Palace
Riu Palace Cabo San Lucas All Inclusive
Hotel Riu Palace Cabo San Lucas - All Inclusive Cabo San Lucas

Frequently asked questions

Are there all-inclusive rate plans at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Hotel Riu Palace Cabo San Lucas - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball and live performances.

Are free cancellation options available at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Hotel Riu Palace Cabo San Lucas - All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see near Hotel Riu Palace Cabo San Lucas - All Inclusive?

This property is situated in El Tezal within a 10-minute walk of Medano Beach and Cabo San Lucas Bay. You'll also find Marina Del Rey and The Arch within a short drive.

Is there parking available at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa available at Hotel Riu Palace Cabo San Lucas - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and hot springs.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive feature a casino on the premises?

No, Hotel Riu Palace Cabo San Lucas - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Cabo San Lucas - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools.

What will couples enjoy most about a stay at Hotel Riu Palace Cabo San Lucas - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 6 outdoor pools and 2 poolside bars with some guestrooms featuring private pools.

Are there hot tubs at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Riu Palace Cabo San Lucas - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Cabo San Lucas - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Cabo San Lucas - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Cabo San Lucas - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Hotel Riu Palace Cabo San Lucas - All Inclusive?

The closest major airport to Hotel Riu Palace Cabo San Lucas - All Inclusive is Los Cabos Intl. Airport (SJD), which is 27.8 mi away (38 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Cabo San Lucas - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Cabo San Lucas - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hotel Riu Palace Cabo San Lucas - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Cabo San Lucas - All Inclusive.

Hotel Riu Palace Cabo San Lucas - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2744 out of 4558 reviews
Rating 8 - Good. 1043 out of 4558 reviews
Rating 6 - Okay. 447 out of 4558 reviews
Rating 4 - Poor. 157 out of 4558 reviews
Rating 2 - Terrible. 167 out of 4558 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brayanna

Stayed 4 nights in Jun 2025

8/10 Good

PEDRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 4 nights in Jun 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service to downtown would be good and better hotel stores
Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher M

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Been here twice and love everything about it.
Stayed 4 nights in Jun 2025

10/10 Excellent

Noah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for the affordable price.
Stayed 5 nights in Jun 2025

6/10 Okay

Neftaly

Traveled with family and small children
Liked: Cleanliness
Okay vibe, buffet was okay but gets old after 3-4 days, the restaurants were at best 6-10. The buffet was better than the stake house.
Stayed 8 nights in Jun 2025

10/10 Excellent

Ricardo Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, including the pools. The food was great and the entire hotel was maintained clean.
Stayed 4 nights in Jun 2025

6/10 Okay

Grazia

Traveled with family
Rooms are outdated and dirty. Rooms smells like mildew. Bathroom walls full of mold also found some black tiny insects on toilet bowl and wall. Still not sure what kind of bugs they are. shelf in bathroom is hanging on for dear life, mirrors very worn. Toilet bowl cracked and shower head broken. Found two cockroches in the room. Tiny full beds connected together def can not accommodate number of people specified. Restaurants need improvement, buffet is better. The so called "italian Restaurant" was the worst food, if you could call it food we have ever had. Also found hair in the food. Entertainment was def lacking. The first few days of trip didn't even have music by the pool. Staff dissapeared for couple hours before returning. This was my second time ar Riu Palace and it definitely needs improvement.
Stayed 6 nights in Jun 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with many options. The resort is very nice withany options of areas to be. Everything is accessible and convenient. Great place to stay with family or friends.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maribel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an amazing stay.
Stayed 3 nights in May 2025

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2025

8/10 Good

Clarence, Sumter

Stayed 4 nights in May 2025

10/10 Excellent

Colbert Alembert Valdez

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great resort with wonderful amenities and the staff was very friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Jeffrey Michael Bobitsky

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful place and the staff is so friendly and accomidating. The food is amazing and they have a lot of entertainment options. Very family friendly as well.
Stayed 5 nights in May 2025

10/10 Excellent

oksana Y

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 8 nights in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service !!!
Stayed 3 nights in Apr 2025

6/10 Okay

Rupal

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

julie

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a medical emergency with my 86 year old mother and my husband came down alone. They refused to let him into OUR room!!! After hours of trying to explain, they made him pay an additional $650 to stay in his daughters room. DISGUSTING hotel, DISGUSTING staff, DISGUSTING CUSTOMER SERVICE! Will NEVER stay here again or recommend RIU
Stayed 3 nights in Apr 2025

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very hardworking
Stayed 10 nights in Apr 2025

6/10 Okay

Joe

Traveled with family and small children
Disliked: Amenities
The front desk staff did not honor my Expedia Gold status. Did not know or care when I brought it up to her. Her and her male coworker laughed when I mentioned it. The food was very poor and the location street leading to resort looks abandoned. The amenities are limited and there’s not enough activities for children. We essentially paid $800 per day and we didn’t come close to getting our moneys worth. We left the resort to dine offsite as well
Stayed 3 nights in Apr 2025

10/10 Excellent

Keon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was excellent. The facility was clean, safe and well equipped. There was not a shortage of pool chairs as in other resorts and we never had to wait to be seated at the A la carte restaurants. The staff were friendly and helpful. Overall the value vs cost for this resort is VERY good. I would definitely stay here again
Stayed 7 nights in Apr 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Our kids are older (16 & 18) so they were able to enjoy the resort on their own without us following them around. There was always something to do - beach volleyball, water aerobics, waterpolo, ping pong, corn hole etc. We also had access to The Santa Fe next door that had waterslides and parties at night. Not to mention all the different places to get a meal or snack. While at the pool, we loved Pepe’s Grill for tacos. I highly recommend the filet at the steakhouse for dinner. I wish we discovered that earlier. The lobster had an odd consistency to it. San Jose also had good food. As you might expect with an all inclusive resort, it’s hard for all the food to be top of the line. The pizza, Spanish tortilla, tacos, fried chicken, salads, fruit, and French toast were our go to foods. The drinks on the other hand were outstanding! They didn’t skimp on the pours! We worked our way around the drink menu - mostly drinking mojitos and the blended pina coladas or Miami Vice. Overall, it was a great trip. We were there for 5 days and that was perfect. The staff was outstanding- always had the answer to any question and extremely friendly. Also, the cleanliness was impressive. There was always someone sweeping, mopping, cleaning windows, etc. It is a very well run resort.
Stayed 4 nights in Apr 2025

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. Didn't mind that the decor was either outdated or tacky. Staff was as cordial as they needed to be but not friendly. Can't say I blame them since they're watching people enjoy themselves all day. If you like sitting by a pool and drinking and eating all day this is the place for you. Otherwise, you're going to be pretty bored. There's literally nothing going on outside of the resort and it appears reasonably unsafe if you're not on the property. National guard and police everywhere beyond the borders of the resort. All in all I prefer the beaches on the Gulf of Mexico - Clearwater and St. Pete's. Riu does do a good job of making sure you have what you need. Staff will not go above and beyond. I asked for another coffee packet for the room and the cleaning lady said no you already have one.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tatyana

Stayed 7 nights in Apr 2025

6/10 Okay

Yin

Traveled with family
Liked: Staff & service, amenities
The food, shoes, pools are awesome, however, the ac on my room has very strong odor.
Stayed 5 nights in Apr 2025