Very well decorated...comfortable up to date
My stay was fine except the fact I never requested to pay for parking on my last day of stay and I was charged for parking even though I did not request nor used their parking facilities on my last day of stay, also I was charged with using the rooms telephone which was ridiculous because I’ve never used a hotel rooms phone in my life so it felt like they made up imaginary charges to avoid sending me back even a portion of my security deposit.
Really busy hotel the lines are long to check in. They need more helpful staff.
Thx
The bed is so comfortable that I chose this hotel specifically on my next layover for the bed and it was, again, the best. It's super quiet and clean. I have had an early flight the next day so I haven't needed a continental breakfast option. I had a nice hot tea in the morning in the room. I'd for sure stay here again if I layover in LA. Front desk clerk was friendly and chipper.
Pros: very nice inside. Nice room with comfortable bed. Helpful staff. Close to airport. Three shuttles running. Cons: double charged for room (rectified). A charge for internet (waved when i signed up for Marriott app). A bit of a walk to other conveniences
Food is also awesome in diner
The ADA wheelchair accessible 2 queen room is not completely ADA compliant. Couldn’t fit a wheelchair in between the beds to get over onto them and the frames are bolted to the wall so they couldn’t be moved either. The shower bench was dirty in the grooves and underneath and the handheld shower to use on the shower bench was barely more than a trickle making it hard to rinse off well. The hot water in the shower took 5-10 minutes to heat up for the whole stay.
Overall as a Bonvoy member I liked this hotel. Not the 1st time I stayed there!
My reservation was for a king bed. At check in they over booked the hotel and provided double beds with no compensation for their mistake. I'm 6’4 so unpleasant sleep. Food options were limited and quality of breakfast was marginal. Also had to experience a fight at 9am between two guests and a restaurant manager and was supposed to act like that was normal at a Westin. For the money not a good option and very disappointed.
Check in was slower than expected. There were quite a few waiting to check in but only one desk person seemed effective. There were no grab and go food options for late night arrivals which seemed strange at an airport location. Service was generally very good and we enjoyed our stay.
Great location but it's under construction. Wish I was informed would have chosen another place to stay.
You have a strike at 630 am until 730am. They didnt let me rest. Very sad
I loved how the cleaning staff cleaned the room daily and even folded my clothes each day and placed them neatly aside for my convenience… I will definitely want to stay at the Westin there in Los Angeles whenever I visit California.
coffee cafe needs to have longer hours
Located in Westchester, The Westin Los Angeles Airport is within a few miles (5 km) of popular sights such as SoFi Stadium and Kia Forum. This 747-room hotel welcomes guests with conveniences like a restaurant, a 24-hour gym, and a free airport shuttle.
Enjoy a leisurely bite to eat at The Daily Grill, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 11 AM.
LCD TVs come with cable channels, and WiFi keeps guests connected. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free newspapers, and laptop-compatible safes are also available.
Guests staying at The Westin Los Angeles Airport enjoy a 24-hour gym, free WiFi in public areas, and a spa tub. Parking is USD 55 per day (USD 75 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include meeting rooms, conference space, and a computer station.
Very well decorated...comfortable up to date
My stay was fine except the fact I never requested to pay for parking on my last day of stay and I was charged for parking even though I did not request nor used their parking facilities on my last day of stay, also I was charged with using the rooms telephone which was ridiculous because I’ve never used a hotel rooms phone in my life so it felt like they made up imaginary charges to avoid sending me back even a portion of my security deposit.
Dear Aaron, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. Your frustration is fully understandable, and we will share this appropriately. We are very grateful for your patience and understanding. Thank you for bringing this to our attention, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Be Well, Mark Goldrup,General Manager
Really busy hotel the lines are long to check in. They need more helpful staff.
Dear Wendy, We appreciate you taking the time to share your review with us. We sincerely apologize for the inconvenience you experienced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Thank you for your patience, and we hope you will give us another opportunity to serve you in the future.Be Well, Mark Goldrup,General Manager
Thx
Dear Komal, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager
The bed is so comfortable that I chose this hotel specifically on my next layover for the bed and it was, again, the best. It's super quiet and clean. I have had an early flight the next day so I haven't needed a continental breakfast option. I had a nice hot tea in the morning in the room. I'd for sure stay here again if I layover in LA. Front desk clerk was friendly and chipper.
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
Pros: very nice inside. Nice room with comfortable bed. Helpful staff. Close to airport. Three shuttles running. Cons: double charged for room (rectified). A charge for internet (waved when i signed up for Marriott app). A bit of a walk to other conveniences
Dear James, Thank you for your candid feedback. We are delighted you loved our ideal location, well-appointed guestrooms, and attentive service. However, we truly apologize for the disappointing experience you encountered and any miscommunication from our end. We appreciate your patience and are glad this was resolved to your satisfaction. . It was a pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well, Mark Goldrup,General Manager
Food is also awesome in diner
Dear Bruce, Thank you for taking the time to share your experience at The Westin Los Angeles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations, especially with our distinctive culinary offerings. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the Los Angeles area. Be Well, Mark Goldrup,General Manager
Dear Sean, We are thrilled you had an excellent stay at The Westin Los Angeles Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Be Well, Mark GoldrupGeneral Manager
The ADA wheelchair accessible 2 queen room is not completely ADA compliant. Couldn’t fit a wheelchair in between the beds to get over onto them and the frames are bolted to the wall so they couldn’t be moved either. The shower bench was dirty in the grooves and underneath and the handheld shower to use on the shower bench was barely more than a trickle making it hard to rinse off well. The hot water in the shower took 5-10 minutes to heat up for the whole stay.
Dear Ramon, Thank you for taking the time to post your review. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about the difficulties you encountered with your guestroom and for the oversights you mentioned. Our accessible rooms are designed based on ADA requirements. We appreciate you bringing these concerns to our attention as we are continually seeking to improve. We are grateful for your patience and the feedback that helps us know where we need to enhance our efforts. We hope to have another chance to host you again in the future. Be Well, Mark Goldrup,General Manager
Dear Kathleen, Thank you for the kind remarks about The Westin Los Angeles Airport. We are thrilled to learn you had an enriching stay and how much you enjoyed our rejuvenating property. We seek to deliver an awakening experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to the area.Be Well, Mark Goldrup,General Manager