Loved the full kitchen. It was nice to have all that comes with that. Bathroom could have been cleaner but otherwise it was a good stay.
A very relaxing stay, comfortable bed, and friendly staff. I went to rest and felt that I had achieved my goal. I have monthly meetings, now on zoom, and I needed a safe place to do that quietly as it is meditative. The wifi was good. The room could use utensils, cookware, plates, cups, glasses, etc with the cost of the stay, as it is it seems you have to pay extra.
Not clean enough. Nobody was available to check me out. Some maintenance man showed up saying he will have them send me an email confirmation. No email sent up until this day for check out. I booked this hotel because it said that there were complimentary breakfast. Its hot water and granola bars!
Sloppy Maintenance, calk falling off in bathroom, leaky shower head, popcorn under bead, stains on carpet floor, and noisy rattle in AC unit. Also, the stairwell carpet was falling off, making a trip hazard. Plus side is that it looks nice on the outside, and the staff was very friendly. Internet service was not great.
The rooms were decent...the staff was good...bu the halls were smelly....like a damp fish smell..
Liked: Location, Safety Disliked: Pet fee $50 (high), no pet bags in any of their despensors and lots of poop on grass, $15 parking fee (not reasonable for that area), additional wifi cost for access above a certain speed (it was slow).
Poor breakfast choices, but stay overall good for price. They allow pets!
Front desk was rude they fail to tell you online that parking is 10.00 a day. My bathroom was old looking and the shower looked like it was molding. Next time I’ll stay extended stay in Burbank. Way better location and close to everything we need for our stay. I’ll never pay this much to stay here ever again!
Not comfortable I would rather go to a motel that do daily room cleaning.
Well, first thing, orbitz has to remove the breakfast option at this location. They provide some morning snacks, a readymade muffin, coffee, hot water, tea bags, instant oatmeal sachets which doesnt constitute to be a full breakfast option. Second, the utensils wont be available when you checkin. This was the worst part. Checked in @ 3pm, asked for utensils at ~3:15pm.They said, will take about 40 min. Called back at 4:15pm for 1/2 hr delay. Told them we have to cook our dinner. And they said they will send it to my room. At 4:45 I get a call saying they are busy and it will be late till 9pm!! I outrightly told them that, its not what I expected of them or extended stay america. They said they will send at 5pm. I had to go out at 5:30 pm so I went to front desk and the same gentleman who conviniently forgot said they dont have it yet and they cant give the untesils till 8pm. I said, because of this delay I have to have my dinner outside now for which he didnt respond at all. I came back at 5:30pm and saw lady at front desk and when enquired about utensils request, she went through the request list and didnot find my request!! She apologized and delivered them. Also, there is no room service on daily basis. They do it every 10 days it seems. They also charge for parking 10$ per night. I would rather spend 10$ extra with embassy suites than this going forward. No more Extended stay america for me anymore. The good thing is, they will give you as many towels as you want.
Gordon was the ABSOLUTE best checkin person. Armine, the unstoppable telephone follow thru queen. Give them both a big fat RAISE. I will come back because of them both.
Early in the morning at 6am , I woke up because of a big noise, the person at 2nd floor was jogging in her/his room for an hour.
Checking in could be smoother and faster. Rooms are larger than we expected and very comfortable.
Very comfortable. Very convenient. Not clear why they charge $10/night for parking since the lot is not secured. But overall this hotel is as advertised.
Nice place, had to change rooms due to some noise ( A/C compressor ? In storage room next door) First room #329 was very nice, second room #105 not as nice.
Located in Grandview within 2 miles (3 km) of Los Angeles Zoo, Extended Stay America - Los Angeles - Glendale is within a few miles (5 km) of other popular sights such as Nickelodeon Animation Studio. The 87 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 87 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America - Los Angeles - Glendale, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is available for USD 10 per night. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a TV in a common area.
Loved the full kitchen. It was nice to have all that comes with that. Bathroom could have been cleaner but otherwise it was a good stay.
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
A very relaxing stay, comfortable bed, and friendly staff. I went to rest and felt that I had achieved my goal. I have monthly meetings, now on zoom, and I needed a safe place to do that quietly as it is meditative. The wifi was good. The room could use utensils, cookware, plates, cups, glasses, etc with the cost of the stay, as it is it seems you have to pay extra.
Scott, thank you for selecting Extended Stay America and for sharing your review. We are thrilled to know our calm environment contributed significantly to make your stay a comfortable one and that you had a good nights’ sleep in your cozy bed. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management
Not clean enough. Nobody was available to check me out. Some maintenance man showed up saying he will have them send me an email confirmation. No email sent up until this day for check out. I booked this hotel because it said that there were complimentary breakfast. Its hot water and granola bars!
Thank you for your comments. We are sorry for the disappointing stay you had and regret learning that our front desk staff member was not available during your check-out. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. If you have any queries, please feel free to reach out to us so that we can assist you. Your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Sloppy Maintenance, calk falling off in bathroom, leaky shower head, popcorn under bead, stains on carpet floor, and noisy rattle in AC unit. Also, the stairwell carpet was falling off, making a trip hazard. Plus side is that it looks nice on the outside, and the staff was very friendly. Internet service was not great.
Dave, thank you for the feedback. We are pleased you liked our associates, but we are sorry for housekeeping & maintenance issues you encountered in your room and regret the inconvenience caused. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will give us an opportunity to provide you with a better experience. Sincerely, Hotel Management
The rooms were decent...the staff was good...bu the halls were smelly....like a damp fish smell..
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your visit and we're sorry that the odor compromised your visit. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Liked: Location, Safety Disliked: Pet fee $50 (high), no pet bags in any of their despensors and lots of poop on grass, $15 parking fee (not reasonable for that area), additional wifi cost for access above a certain speed (it was slow).
Bill, thank you for your review. Although you liked our location, we're sorry you were unhappy with the additional charges. Kindly note, our website clearly states of the fees we charge. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Poor breakfast choices, but stay overall good for price. They allow pets!
Thank you for being our guest at Extended Stay America. We're happy to know you were impressed with our pet-friendly hotel and that you found us to be at a fair price. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Thank you for choosing Extended Stay America and for your review. We are glad you had a pleasant stay overall and liked having a well-equipped kitchen in your suite. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management