Needs to be more clean
Broken dresser drawers. Stale cooking odors in room. Had to keep window open 24 hrs. Bedding blanket thin and worn. Very minimal amenities.
Great to have a fridge, stove and microwave. The downside, the place was outdated and really not clean.
Front desk was very smelly and seemed dirty. The front desk tried to make up for not having our reserved rooms available but not having the extra bed / sleeper couch made it very difficult for our kids to sleep. They slept on the floor the first night and second night they gave us an extra room. The showers seemed dirty and the rooms all smelled a little dirty. I will not be staying at this property again.
The rooms were not what I expected. Blanket had cigarette burns, sofa bed was broken, no clean towels each day, trash wasn’t thrown each day. Overall I will never stay there again.
Mattress was firm, not sure it's old or new.
Loved the full kitchen. It was nice to have all that comes with that. Bathroom could have been cleaner but otherwise it was a good stay.
A very relaxing stay, comfortable bed, and friendly staff. I went to rest and felt that I had achieved my goal. I have monthly meetings, now on zoom, and I needed a safe place to do that quietly as it is meditative. The wifi was good. The room could use utensils, cookware, plates, cups, glasses, etc with the cost of the stay, as it is it seems you have to pay extra.
Not clean enough. Nobody was available to check me out. Some maintenance man showed up saying he will have them send me an email confirmation. No email sent up until this day for check out. I booked this hotel because it said that there were complimentary breakfast. Its hot water and granola bars!
Sloppy Maintenance, calk falling off in bathroom, leaky shower head, popcorn under bead, stains on carpet floor, and noisy rattle in AC unit. Also, the stairwell carpet was falling off, making a trip hazard. Plus side is that it looks nice on the outside, and the staff was very friendly. Internet service was not great.
The rooms were decent...the staff was good...bu the halls were smelly....like a damp fish smell..
Liked: Location, Safety Disliked: Pet fee $50 (high), no pet bags in any of their despensors and lots of poop on grass, $15 parking fee (not reasonable for that area), additional wifi cost for access above a certain speed (it was slow).
Poor breakfast choices, but stay overall good for price. They allow pets!
Located in Grandview, Extended Stay America Suites Los Angeles Glendale is adjacent to San Fernando Valley and within 2 miles (3 km) of Griffith Park. The 87 rooms at this hotel include kitchens, refrigerators, and microwaves.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
At Extended Stay America Suites Los Angeles Glendale, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is available for USD 10 per night. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a TV in a common area and a vending machine.
Needs to be more clean
Broken dresser drawers. Stale cooking odors in room. Had to keep window open 24 hrs. Bedding blanket thin and worn. Very minimal amenities.
Dear Susie, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
Great to have a fridge, stove and microwave. The downside, the place was outdated and really not clean.
Dear Susan, we appreciate your stay and for taking the time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the entire team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Front desk was very smelly and seemed dirty. The front desk tried to make up for not having our reserved rooms available but not having the extra bed / sleeper couch made it very difficult for our kids to sleep. They slept on the floor the first night and second night they gave us an extra room. The showers seemed dirty and the rooms all smelled a little dirty. I will not be staying at this property again.
Dear David, we regret your and your family's experience at our hotel and are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. We look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest. Sincerely, Hotel Management
The rooms were not what I expected. Blanket had cigarette burns, sofa bed was broken, no clean towels each day, trash wasn’t thrown each day. Overall I will never stay there again.
Dear Angelica, it was disappointing to read your comments. Although what you experienced is not typical, we have room to improve. We have also shared your feedback with our housekeeping and maintenance team to ensure they are always diligent in cleaning and inspecting a room before allocating it to future guests. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Mattress was firm, not sure it's old or new.
We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Dear Aram, Thank you for taking the time to review our hotel. It is nice to read that we met most of your expectations. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management