The locale of the hotel. The option to choose a room on the inside so not hearing all the traffic.
Odd shaped rooms. No breakfast.
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Everything update
Excellent service. Beautiful facility.
Decent place. Small rooms. No roll away availables. Good customer service though
Nice, clean, beware if you bring a car there is a parking charge it wasn't mentioned at all during check in.
Nice bright colors in the rooms. Lobby is very outdated the polar opposite of what the rooms are like. My first King off of Olympic started a leak 2hrs into my checkin. I was quickly moved to another room (2 x Queen).
Good enough to stay longer
Our room overlooked Olympic Bl. It was very noisy throughout the night. The windows are very old and were little help with the noise.
Long Check-in time
My family and I booked a room at this Hotel through Orbitz and I specified a room off-Olympic. When we arrived it was so noisy at night from the outside traffic that it was almost impossible to sleep at night. It really sounded like the traffic was right outside my room despite being on the 3rd floor. It turns out that my room was actually on Olympic street (I arrived late at night and could not immediately tell since I've never been in the area). I expressed this concern to the Hotel Staff and they told me to call Orbitz since its on their end. Orbitz and the Hotel staff said they could not process my complaint/refund until the weekday since the manager was out of town. However when I called Orbitz on Monday they said they reached out to the hotel and the manager said that they told me at check-in that my room would be on Olympic and that I agreed to it. That is false and a blatant lie. I never even met the manager because the front desk said they won't be in until Monday AND if that was the case they should have reimbursed me at check-in since I paid more to reserve the off-Olympic room in the first place. Overall this has been a headache of an experience and am disappointed at how this hotel and Orbitz treats its customers.
Due to Covid my room was not cleaned and this was not shared with me at check in or anytime during my stay until I asked the question. Every day, I had to request new towels. I had a procedure which spiked the sheets and had to continue to sleep in them. I was told the only way for my room to be cleaned was if I switched rooms. I asked what was needed to complete that process and if there was a fee associated. The gentleman at the front desk stated he wasn’t sure but would call the manager and get back to me. I never received a call back. The next day, while leaving for breakfast I asked the lady at the desk the same question. She stated she had to look into it and would give me a call back. I never received a call. When I returned from breakfast 5 hours later, I asked the lady why I hadn’t received a call. She told me she was too busy. I told her that was a poor excuse, that I was going to put my food down upstairs and return. When I returned the lady was gone. The gentleman from the night before told me I could speak to the manager on Monday, September 7 when I checked out. I told him that wasn’t going to work and he continued to shrug his shoulders . I asked for corporates number. Instead he gave me the number to the front desk. I never had my room cleaned. I was never told how I could transfer rooms and I never spoke with the manager. On Monday when I checked out, I was told the manager called out for the day. Do not stay at this hotel. Poor communication and poor service
I paid for a room on the Non Noisy side. I got the opposite. Directly on the street. Noisy all night
We got the loft room. It was very nice. Great location. Expect noise from the cars if you are staying on the street side. Great staff. Parking was easy and cheap.
Located in Century City, Century Park Hotel is within a few miles (5 km) of popular sights such as University of California, Los Angeles and Cedars-Sinai Medical Center. This 47-room hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.
55-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Century Park Hotel enjoy free WiFi in public areas, express check-in, and express check-out. Valet parking is offered for USD 30.00 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables.
The locale of the hotel. The option to choose a room on the inside so not hearing all the traffic.
Odd shaped rooms. No breakfast.
Hello Andres, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights of your experience and gives us a chance to improve.
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Hello Kayla, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
Everything update
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Hello Matthew, It was our privilege to earn your business and we hope to host you again on your next trip.,
Excellent service. Beautiful facility.
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Decent place. Small rooms. No roll away availables. Good customer service though
It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Please do not hesitate to let us know if we could of any help.
Nice, clean, beware if you bring a car there is a parking charge it wasn't mentioned at all during check in.
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Nice bright colors in the rooms. Lobby is very outdated the polar opposite of what the rooms are like. My first King off of Olympic started a leak 2hrs into my checkin. I was quickly moved to another room (2 x Queen).
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our room. Your voice is very valuable to us and we hope you will return on your next travels.
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
Hello Jason, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.