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Residence Inn by Marriott London Ontario

3.0 out of 5.0

Recent guest reviews

We were on our way back from Chicago where we stayed at the Residence Inn by Marriott in Wilmette. That was such a beautiful hotel that we had expectations of the same quality at this Residence Inn in London. Unfortunately, we did not find the hotel pleasing nor the area the hotel is in very nice. Although Carly at the front desk was very helpful and pleasant, she ended up giving us 3 different rooms as the first two that she gave us were near party rooms and were noisy (well it was a Saturday night!). The room was ok and clean and the bed comfortable but the whole decor of the room and hotel generally needs an upgrade.

Terrible and Disgusting hotel. The staff is rude and incompetent! No customer service skills! They have weird rules like banning any visitor of visiting you after 11:00 PM even though you can meet them in at the entrance! It is like a prison and not worthy to book this hotel! The hotel staff forgets they are a hotel and people book the hotel to stay there during the visit of the city and the family.

First of all, let me admit that I am a fan of Residence Inn. They provide comfortable, stylish accommodation and allow a bit of room to spread out or to work. We only stayed one night at the hotel on a mini road trip. The hotel is at the edge of downtown and while there is parking, the surface lot is small and the garage can be tricky. Parking costs $15. Our one bedroom unit was on the 11th floor and was spacious and bright. The living room was especially large and had a bank of windows and another view out over the forest city -- very nice and green. The entire effect was of being in an airy apartment. The bedroom did not have any room to spare, but was very quiet and comfortable. A galley kitchen and a small bathroom were also part of the unit. Lighting was plentiful and there were lots of outlets for charging -- both of which are important to me. Breakfast the next day was the usua, and was adequate with many options. Since it is free, I always think of this as a perk. Coffee was not good, but we simply made our own in the unit. I would certainly stay here again.

We checked in and liked the location for London Pride. It is right downtown and a short walk to Victoria park. My partner is Platinum and we asked about our guaranteed 4pm checkout. The manager told us to call in the morning and we might get this based on availability. The manager even got Marriott frustrated when he customer service called him to remind him of the platinum policy! The room was very nice but there was no ice. I found the ice machine in the gym but it costs $2 to use. (picture attached) Never in my lifetime of travel have I had to pay for ice! I paid the $2 and got a small amount of ice. The manager and hotel policies put a downer on London Pride. 😞

Located in the heart of downtown, the location is great to attend theatre, festivals or what ever else the forest city has going on downtown. The check-in person was very abrupt and challenged the service guarantees Marriott provides elite members, I called corporate right in the moment and they spoke with him and resolved it. I was also surprised to find that the property charges for ice beyond what the little ice maker in your room provides. Considering the unit in the room took 3 hours to make one cup of ice, it seemed pretty cheap that the hotel charges $2 for additional ice, really a first for me 😃

We booked this hotel for an overnight stay in London. We were visiting the City and to look for real estate to move. The room is small and really could use an upgrade - getting tired looking. We were not advised upon booking in of the parking fee which took us by surprise when checking out - there was not any negotiating re: the fee. The front desk staff in the morning was not very welcoming or helpful. We were 10 minutes late for breakfast and she wouldn't let us in. But, the cleaning staff (very nice lady) used her key to let us in - all we wanted was juice and a toast..... This gesture was very nice on her behalf which made the front desk staff incident less stressful. We are world travelers and do not usually complain and go on our business but not this time. Sorry, but will not book there again.

This hotel sucks the room attendant did not come to our room the first nite to clean would I tell my friends about this hotel NO we want to go some where the GUY told us to GOGGLE it he is not paid to give information on how to go to places

From check in (which we did early) to checkout , we thoroughly enjoyed our stay. Underground parking is excellent. The room is huge! Bed was comfortable, breakfast was good. Definitely would stay here again, highly recommended!!!

Even though indications for parking were lacking and that iutside parking should be reserved for arriving customers (15minutes). Welcoming was OK. But when reached the room and found a letter of welcoming from the hotel manager that went deep into my heart. So nice for appreciating my business. So nice to take the time to do it. Bravo!

We loved our stay, the suite was a good size with everything we needed. The location is perfect, as you can leave your car on their parking lot and walk to loads of different stores, bars, parks and restaurants. The staff are all very friendly, even sent us a welcome gift of cookies, which we lovely. The breakfast is very generous and has lots of options, catering to vegetarians. The coffee is some of the best I have had in a long time! Everything was clean and well presented, we would definitely stay again and recommend to others.

383 Colborne St London ON

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center
  • Business center

Located in Downtown London, Residence Inn by Marriott London Ontario is within a 10-minute stroll of sights such as London Convention Center and Citi Plaza Mall. This 116-room, 3-star hotel has free breakfast, free in-room WiFi, and a fitness center. Banting House and Covent Garden Market are also a short walk from this London hotel.


Dining

Free full breakfast is included with your stay.


Rooms

All 116 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, coffee makers, and free newspapers are also standard.


Property features

Guests staying at Residence Inn by Marriott London Ontario enjoy a fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is CAD 15.00 per day, and there's also limo/town car service. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, conference space, and a business center.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Suite, 1 Bedroom

Queen 2 | Sleeps 6

Suite, 2 Bedrooms

King 2 | Sleeps 6

1 Bedroom Suite, 2 King Beds with SofaBed

King 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 320 reviews