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Residence Inn by Marriott London Ontario

3.0 out of 5.0

Recent guest reviews

We were very pleased with the suite, service staff were friendly and seemed to like working there, and breakfast was high quality. We stayed 2 nights and enjoyed the extra space after a road trip of cramming inside a truck. The kitchen, bath, all rooms were clean. They do allow pets. We didn't have one. The only tight spot was parking a full size truck took some careful maneuvering in the underground parking lot.

We had stayed at this hotel following attending a concert. They held out room for us since we were getting in late. They had a handicap accessible room for us and upgraded us to a suite. The beds were comfortable. The kitchen was great! I loved having my own bedroom as well. The hotel was full and they made special arrangements for my parking since I am physically disabled. I will definitely stay here again the next time I attend a concert in London, Ontario.

We stay here every year, never had a complaint or a problem with any of the rooms, all the staff are brilliant and can't do enough for you, looking forward to July when we are there again, stayed in most of the hotels in London but non compare to this place!

We came here over St Patricks day to go see a show. When we arrived, we were told that our room had been upgraded to a two bedroom suite. We accepted the upgrade only to find out that someone had been smoking in the room. It stunk! The front desk agent was not surprised when we told her. No other accommodations were made. If you know you have a problem with a room, fix it before trying to pawn it off on guests as an "upgrade". Really unprofessional. Would not recommend this hotel.

Only stayed one night but the room was huge, super clean and the bed was really comfortable. Complimentary breakfast had hot options bacon/eggs/hashbrowns/waffles and lots of it. Staff was charming, good location.

Save your money and stay at the Towne Place Suites in London if you are looking for a hotel with kitchen, sitting room and bedroom options. We were so disappointed in our recent stay and even more disappointed when we realized we could have spent half the money, had the same amenities, and a newly renovated suite at the Towne Place Suites where the rest of our family stayed versus the rundown and missing furniture we experienced at The Residence Inn. We were even more disappointed when staff did not take our concerns seriously or constructively respond to them - we only got a response when we contacted Marriott Customer Service multiple times and even then the response is disappointing. So disappointed in our experience overall.

We stayed here for a hockey tournament weekend. Check in was quick . We were on the 11th floor. View of other apartments/condos in front and to one side. Large area with sitting/living room, desk with chair and dining table with 6 chairs. Fully equipped kitchen had everything you would need. All of this came in handy for our stay. Room was clean. Breakfast was good. There was sausage on one day and bacon on another day. They had hash browns,boiled eggs, scrambled eggs, fruit, bread, cereal, oatmeal, waffles (make yourself), juice, hot beverages, etc. Breakfast area gets busy during the last 1/2 hour during breakfast hours. A few things ran out near the end of breakfast but they make sure food is topped up for most of the time. A few things to note. There are not a lot of rooms with 2 queen beds, most have a king bed (several families wanted 2 queen beds but were not able to get one). Bathroom was on the small side considering how large the suite was. There is only a shower, no bath tub (not a problem for us) and would have liked more counter space by the sink. Parking underground is tight for larger vehicles. Hotel is close to several restaurants you can walk to. In our case, it was close to arenas. All the staff we encountered were friendly. This was one of our most quiet hotel stays. Overall, we enjoyed our stay at Residence Inn and would recommend it to others.

Rooms are very big and the kitchens are fully equipped to make your own meals. Free breakfast is the best I've ever had in any hotel. Rooms are clean and beds are very comfortable. All the staff are very friendly and professional. I wouldn't stay anywhere else.

Chea hotel with huge rooms for large groups. Clean, nice staff, helpful. Breakfast was free with our stay. Not bad for free. Would suggest making your own waffles cause those were delicious. Safe underground parking which is nice. Super close to downtown. Stayed here once before a couple years ago. Could use some updating of furniture but still a great place for the price.

I booked a block of rooms for my hockey team in August for a Jan stay. 14 rooms. A week prior they sent me an email stating they had overbooked and cancelled our room. No call. No explanation. Left us hanging. They then tried to rebook our team at the local Comfort Inn. A two star truck stop at the other end of town. Stating nothing else available. We coordinated ourselves at the Hilton. No one has even reached out to apologize and when I called the hotel the manager I spoke to couldn’t have cared less. Guess they got their money?

383 Colborne St London ON

Hotel highlights

  • Close to Museum London
  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center

Located in Downtown London, Residence Inn by Marriott London Ontario is within a 10-minute stroll of sights such as London Convention Center and Citi Plaza Mall. This 116-room, 3-star hotel has free breakfast, free in-room WiFi, and a fitness center. Banting House and Covent Garden Market are also a short walk from this London hotel.


Dining

Start your day off right with a free full breakfast.


Rooms

All 116 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, coffee makers, and free newspapers are also standard.


Property features

Guests staying at Residence Inn by Marriott London Ontario enjoy a fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is CAD 15.00 per day, and there's also limo/town car service. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 343 reviews