Holiday Inn Hotel & Suites London

Nice and clean. Great service! I asked for towels and they were brought up very quickly. Pool chlorine level was a bit strong. Loved the bigger fridge and the bar sink in our double queen room. Beds and pillows were very comfy. Our room could've been cleaned in a a more timely fashion. Left at 10am and came back by 3pm and it still had not been cleaned/restocked.

Clean hotel, even with incident at hotel, front desk staff were very professional in dealing with this matter, and very accomadting to us. We felt like the staff had our best interest and safety in mind first anf for most, and did everything to help ease the situation. Thank you again to all the staff that was part of the June 17 incident.

We had booked or Honeymoon stay at the Holiday Inn Hotel & Suites London. The staff were very friendly and personally greeted us every time any of them saw us. They made us feel very welcome there. We will definitely be staying there again. It was absolutely the best hotel stay we've had yet anywhere. We booked a king suite and when we got to the front desk they upgraded our room to a deluxe suite. The room had a separate sitting room and kitchenette. It had a staircase which provided us an entire floor to ourselves. The room was clean and had a large bathroom. The bathroom was large and had a Jacuzzi bathtub the bed was very comfortable. Staff at Holiday Inn were exceptional. They had done everything they can to make us comfortable. The staff brought a microwave to our room at our request the second night. They removed our breakfast charge for us for the weekend stay and the waitress was friendly. She comped my extra orange juice because I just couldn't stomach the decaf coffee one morning (I am pregnant). We were provided regular and decaf coffee and tea in our room as well which is nice to have the option while expecting. The mini-fridge fit all of our snacks that we brought and the WiFi was fast enough to stream movies and connect our laptop to any of the two big TVs in our room. We enjoyed using the indoor swimming pool and hot tub, which was deserted so we got the whole area to ourselves. They even let us stay past the pool closing time as we had gotten in late one night. This is not the first time I have been to the Holiday Inn. Anytime I go there I have a great experience, however this time it was by far the most amazing experience I had ever experienced from a hotel.

My daughter and I stayed here overnight while in London to shop. Good location, close to White Oaks Mall and lots of other stores, just off the highway. Check-in and out was easy and quick. Nice indoor pool area with a hottub. The hottub had a few jets that did not work but was still nice and relaxing after a long day of shopping. Rooms were spacious and very clean. There is a restaurant attached to the hotel but we did not use it. Price was great. Would definitely stay here again.

Hotel was extremely clean. Location was great for hospital stay and close to shopping and restaurants. Staff very helpful with our daughter after her surgery. We didn't get to use the poop but it also looked very clean and well maintained.

We booked a King Suite for one night one our way through to a funeral. We were very tired and the bed was SOO comfortable. I haven't slept well in a few weeks and I slept a full 7 hours. The room was very clean and the staff was very courteous. A few days after our stay I noticed a second charge on our account. I called the front desk and they apologized for the error and it came off our credit card right away. All in all a very good experience.

Not a bad stay here... got a king corner suite which was fantastic in terms of space. The hotel staff were great and friendly. The pool was great size and fit lots of people - good with a hockey tourney going on. Stellar location. The care and cleanliness could have been much better. The room looked tired and could use some repairs and there was sticky stuff (gum?) On the carpets which felt gross on bare feet when I stepped on it... elevator had damage as well.

We stayed here for a few nights on a team trip to Western University. When we booked the rooms, breakfast was not included but could be added for $10pp which we did. Upon arrival (it was not the easiest place to get to at about 4PM when we arrived, traffic in that area is tough and the turn into the hotel took multiple light cycles of waiting), we found the staff very friendly and easy going. Lobby area looked updated and modern. Rooms were fine (we were on the 5th and 6th floors). They were clean and up to date. Elevators were old and noisy. Wasn't sure we'd make it out. Breakfast was in the 'closed' restaurant attached to the hotel. We were given vouchers for a plated breakfast and on day two were told by the waitress she'd have to charge us for anything over $10. This was never stated anywhere in the booking or checking in process, nor on the voucher itself. All but two of their options for breakfast were over $10 FYI. It was disappointing and a waste of money. Additionally, when we checked in they said breakfast opened at 7, but we had 17 of us that needed to leave the hotel at 7:30. We asked the front desk staff if we could get through in time, and they said the only chance was if we got there right at 7am, which we did. Waitress complained that if she knew we were coming they would have had more staff. Most of our group didn't eat breakfast the second day cause it was so disappointing... so we paid $10 for their vouchers which didn't get used, then they charged us for the cost over $10. Anyway. The hotel was ok. It was not worth the cost. Most likely wouldn't stay there again and take a chance on somewhere different unless there was no other option.

We visited here last minute and the area was extremely busy making the hotels in the area very busy. The staff went out of their way to assist us to locate accommodations and because of their extra help we returned and stayed onsite. We were so thankful for the assistance.