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Sandman Hotel & Suites London Downtown

Property class: 2.5

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Photo gallery for Sandman Hotel & Suites London Downtown

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Interior
Lobby
Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Covent Garden Market
    ‪11 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪25 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(42 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(57 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(75 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

London

Located in Downtown London, Sandman Hotel & Suites London Downtown is a leisurely stroll from popular sights such as Victoria Park and Covent Garden Market. This 109-room hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.

What's nearby

  • London Convention Center - 6 min walk - 0.4 miles
  • Victoria Park - 8 min walk - 0.5 miles
  • London Music Hall - 10 min walk - 0.6 miles
  • Covent Garden Market - 11 min walk - 0.6 miles
  • Harris Park - 16 min walk - 0.9 miles

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Bar & Grill - ‬4 min walk
  • ‪Tim Hortons - ‬4 min walk
  • ‪Green Window - ‬8 min walk
  • ‪London Burgers - ‬4 min walk

About this property

Sandman Hotel & Suites London Downtown

Sandman Hotel & Suites London Downtown features free WiFi in public areas, conference space, and a business center. Self parking is offered for CAD 18.08 per day. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include a computer station, free newspapers, and laundry facilities.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Refrigerators, microwaves, and coffee makers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 28.25 per pet, per night
  • Dogs and cats only
  • 2 total (35 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Frequently asked questions

Is a free cancellation option available at Sandman Hotel & Suites London Downtown?

Sandman Hotel & Suites London Downtown provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sandman Hotel & Suites London Downtown?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Sandman Hotel & Suites London Downtown on May 8, 2026 start from $98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Sandman Hotel & Suites London Downtown?

This hotel is situated in Downtown London within a 10-minute walk of Victoria Park, Jonathon Bancroft-Snell Gallery, and Citi Plaza Mall. You'll also find Centennial Hall and London Music Hall less than a mile away.

Will I be able to park at Sandman Hotel & Suites London Downtown?

Yes, parking is offered for CAD 18.08 per day. Wheelchair-accessible parking is also available for guests.

Does Sandman Hotel & Suites London Downtown have a casino at the property?

No, Sandman Hotel & Suites London Downtown doesn't have a casino.

Will I find an indoor pool at Sandman Hotel & Suites London Downtown?

No, there is no indoor pool at this hotel.

Is Sandman Hotel & Suites London Downtown a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a free daily breakfast plus some guestrooms include a city view and bathrobes.

Does Sandman Hotel & Suites London Downtown have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sandman Hotel & Suites London Downtown have a restaurant that serves breakfast?

Sandman Hotel & Suites London Downtown offers free continental breakfast each morning though there is no restaurant.

Does Sandman Hotel & Suites London Downtown allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sandman Hotel & Suites London Downtown for a fee of CAD 28.25 per pet, per night.

Does Sandman Hotel & Suites London Downtown have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Sandman Hotel & Suites London Downtown?

The closest major airport to Sandman Hotel & Suites London Downtown is London, ON (YXU-London Intl.), which is 6.5 mi away (15 minutes by car).

Can I book a room with a balcony at Sandman Hotel & Suites London Downtown?

No, there aren't any guestrooms with balconies at Sandman Hotel & Suites London Downtown.

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 464 out of 1458 reviews
Rating 8 - Good. 426 out of 1458 reviews
Rating 6 - Okay. 313 out of 1458 reviews
Rating 4 - Poor. 140 out of 1458 reviews
Rating 2 - Terrible. 115 out of 1458 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Debbie

Stayed 1 night in Jan 2026

10/10 Excellent

Alan

Stayed 1 night in Jan 2026

8/10 Good

Mark

Liked: Cleanliness
Staff was courteous, room was filled with stale cigarette odor but staff checked in to make sure all was satisfactory, then offered for me to move rooms which was more pleasant
Stayed 1 night in Jan 2026

10/10 Excellent

Ali

Stayed 1 night in Jan 2026

10/10 Excellent

Glyn

Front desk employees were great extremely courteous and helpful. Room was clean and comfortable and quiet. I had a later checkout arranged and unlike
Stayed 1 night in Jan 2026

2/10 Terrible

Christopher, Petawawa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was confused by how to enter the hotel as it has 2 entrances side by side and one is locked and the other is open; however the doors arent connected by the walk way. When we arrived the staff refused to open the door regardless of the freezing temperatures outside. When we checked in staff provided conflicting information regarding parking and said they couldnt do it then applied the removal of parking charges. The room was okay clean and we found some spots not cleaned properly but the room was acceptable. Our major issue with the hotel was the location. Police responded to a high risk situation involving an individual with a firearm and once that situation dispersed we had loud banging on the walls with indviduals conversing loudly and not sure if it was related to the first issue. When it was reported to staff they didnt reassure us and didnt provide confidence they would resolve the issue. The second day the room wasnt refreshed and when we called for towels directly to the room, the staff seemed inconvenienced and didnt want to supply due to housekeeping being closed. Checkout was smooth and the rep was kind and informative. I expected more from this hotel as we have stayed at Sandman prior but this level of customer service was lacking and inconsistent which is unacceptable. As well the location is poor and security and safety should be paramount for stayers. Customers should have indication of the systems and features protecting them during their stay.
Stayed 2 nights in Jan 2026

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was good. Was expecting a breakfast buffet but its not.
Stayed 1 night in Jan 2026

10/10 Excellent

Marcelle

Stayed 1 night in Jan 2026

6/10 Okay

Brittany

Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, comfortable and spacious.
Stayed 1 night in Jan 2026

4/10 Poor

Nikita

Stayed 3 nights in Jan 2026

10/10 Excellent

Tim, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Smooth check-in, clean large suite. Lots of parking. Good location and overall value.
Stayed 1 night in Jan 2026

10/10 Excellent

Hobong

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Indoor parking garage is great
Stayed 1 night in Jan 2026

6/10 Okay

Sonya

Traveled with group
It was ok, staff good, cleanliness could be better
Stayed 1 night in Nov 2025

8/10 Good

Marco

Stayed 1 night in Oct 2025

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2026

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything to check in to leaving was good
Stayed 1 night in Dec 2025

8/10 Good

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2025

6/10 Okay

Conor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price of the room was reasonable. First room that we were given was dirty and hair in the bathtub. They apologized and gave an upgrade in room. Not sure what the upgrade was however. Went from a queen room to a room with two double beds. We were late checking in and I didn’t want to argue. Breakfast was ok. The usual, cereal with toast, yogurt. Rooms are very dated. Carpets need to be replaced, bath tub has multiple chips in it and the faucet was leaking. Value for the cost was ok! Would not go here for a romantic getaway.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Room was very clean. Loved the Watkins products in the washroom. Loved having a microwave and refrigerator. Continental breakfast was decent. The fruit and yogurt were appreciated as protein and fibre options in a wide array of carbs.
Stayed 1 night in Jan 2026

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Clean room. Clean kitchen with great clean attention to detail. All TV and appliances are new. Comfortable bed. Great water pressure. Very quiet place. Relaxing. Great take away breakfast. Pet friendly. Staff is very helpful and appreciative. It’s close to Downtown and can easily walk. Lots of sidewalk. Open space and feels safe.
Stayed 1 night in Jan 2026

4/10 Poor

James

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Woke up to fire alarm going off at 2:45am and had to evacuate the building after scrambling to pack everything up and then let back in building 45 minutes later never slept after that and had an appointment at hospital at hospital at 7 am
Stayed 1 night in Jan 2026

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was fine.
Stayed 1 night in Jan 2026

10/10 Excellent

James

Liked: Cleanliness
Did not have the breakfast, clean room, front desk fast and knowledgable
Stayed 1 night in Jan 2026