The staff was unhelpful when we were disappointed that we weren’t getting a kitchenette when it was advertised on orbitz that all rooms came with kitchenettes. They said we could pay for an upgrade for a nicer room. We declined. We were married while there in Key West that week and my girlfriend and her husband sent us a gift basket that was never delivered to our room. It sat at the front desk for a couple days. I’m still trying to get her a refund from the resort and of course no response.
It was a very expensive hotel. We had to pay $50 more a day for amenities even though we couldn’t get into our room until after 4 pm and there were no amenities. Our room was on the backside of the hotel. Looking at the parking lot and the room was very small - fit a queen size bed and a bureau only. For what we paid we could have stayed in luxury in nyc
Overall location was good. potential guests should note that there are two building structures, one on the water and the other a block off of the water. For the price, you can stay at the neighboring best western for significantly less. Additionally, the cleanliness of the room was not up to the standards of a $1,000 a night room. My wife cleaned the bathroom and shower floor when we got there. Also, the shower backed up which meant that you were standing in 3 inches of water. Overall, don't waste your money...
I will not come back that hotel again
First of all, buyer beware..we arrived early and took a chance in asking if our room was available. She gladly put us into a room, not the $850 room we paid for, but one that resembled a motel room. We paid for a partial view room ocean front. Happy to be on vacation and didn't complain, until while at the pool a child had an accident in the pool. The staff was alerted several times and did nothing...it was then discovered that same child also had an issue in the ladies room all over the floor. Again, staff was told, an hour later the ladies room was still a mess and now even more so as people did not realize what they were walking into and likely walking that right back into the pool. It wasn't until three hours later that they decided to close the pool for cleaning. Expect nothing from this hotel, no complimentary coffee, no robe, no extras...and they sell the location. You will be walking a good deal to get into the heart of Duval. Air b and b and get a pool pass for the Waldorf.
This property spans two blocks and is very conveniently located. I stayed here as a solo traveler over Presidents Day weekend and the property was fairly crowded. The Shores Pool is the most popular pool and fills up quickly so if you want a spot, get there early. The front desk is extremely helpful and friendly. I would stay here again.
Loved the beach area n pools
Nice resort! Lots of options for pools and bars. Good at the cafe was excellent
Property was not as depicted in the website. Rooms were dated and did not match the format of the website at all. There was a lot under renovation on property so there were a lot of construction fences and noise related to the renovations. The hotel pools were nice, staff at the pools were fun and outgoing but we were expecting more for the money we paid. The beaches were covered in seaweed and not cleaned the entire time we were there. There was a distinct smell of seaweed on the beach and next to the restaurant. The beaches were never raked and just wasn't some where we wanted to hang out. Unfortunately this was one of the biggest reasons why we selected the property. We talked with other guests around the property and most of them agreed this was a bait and switch vs. their expectations of the property. Was the resort nice? Well, it was medicore, and it did not meet our expectations. The photographers did a fine job of selling the property online. On the other hand, we did really enjoy the restaurant. We caught Mahi and brought it to have a "hook and cook." The waitress offered to bring out the chef who came out and offered to make us a custom cooked plate for our fish. We opted for a build your own taco plate and it came out beautiful and tasty. The plate had blackened and fried Mahi with Pico, Kimchi. Well done! I would recommend searching for another place until all the renovations have been completed and the hotel has been fully modernized.
Gorgeous hotel right on the water. Amenities aren’t the greatest right now with Covid. The staff at the bars were amazing. I can’t say the same thing for the staff at front desk. We were rushed with 6-7 people in with us into rooms because it was raining. We didn’t end up with the room we reserved. The front desk staff didn’t coordinate with each other and made our bill insane at $3100. Probably won’t stay at this pet of the resort again. But will other parts of southern most
Liked the pools and the pool bars. Did not like the rooms. Need upgrading.
The property is in a good location and the exterior of the building, the lobby, the pools, and the bar areas are pretty and in good condition. The first room we received was not clean. When we pulled the sheets back on both beds there were numerous hairs on the sheets and pillows. We were promptly moved to a different room because housekeeping had left for the day and there was no one to change the linens. T Bedding in the new room was clean. However, one of the towel racks was almost pulled completely off the bathroom wall, the grout/tile on the bottom of the shower and into the bathroom was cracked where the wall meets the floor, the soap dish in the shower was cracked almost completely in two, the wood along the base of the vanity mirror was coming apart, and the lamp shade on the bedstand was broken and would not stay straight. I expect better for more than $500/night. I reported all of the issues to the front desk immediately and they were very nonchalant...said thank you and that was it. I commented again at checkout and again the attendant told me thanks and then added they were going to refurbish the room soon. I was surprised at the lack of interest inhearing about the room's condition. On the otherhand, all of the housekeeping staff we encountered were extremely helpful and pleasant as were all of the bartenders at the oceanside bar.
Location is great
There is so much to do at the resort and the staff is super accommodating. Beautiful place
Located in Key West Historic District, Southernmost Beach Resort is adjacent to South Beach and within a 10-minute walk of other popular attractions like Southernmost Point. This 261-room, 4-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.
This hotel serves as home to a restaurant, which has ocean views and specializes in American cuisine, along with a cocktail bar. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11:30 AM.
All of Southernmost Beach Resort's 261 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and free bottled water. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and bathrobes. Safes, ironing boards, and desks are also standard.
Guests of Southernmost Beach Resort have access to a full-service spa, 3 outdoor pools, and a gym. Self parking is offered for USD 39.75 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
The staff was unhelpful when we were disappointed that we weren’t getting a kitchenette when it was advertised on orbitz that all rooms came with kitchenettes. They said we could pay for an upgrade for a nicer room. We declined. We were married while there in Key West that week and my girlfriend and her husband sent us a gift basket that was never delivered to our room. It sat at the front desk for a couple days. I’m still trying to get her a refund from the resort and of course no response.
It was a very expensive hotel. We had to pay $50 more a day for amenities even though we couldn’t get into our room until after 4 pm and there were no amenities. Our room was on the backside of the hotel. Looking at the parking lot and the room was very small - fit a queen size bed and a bureau only. For what we paid we could have stayed in luxury in nyc
Dear Richard, Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the area where can improve. Thank you again for being our valued guest. At your service,
Overall location was good. potential guests should note that there are two building structures, one on the water and the other a block off of the water. For the price, you can stay at the neighboring best western for significantly less. Additionally, the cleanliness of the room was not up to the standards of a $1,000 a night room. My wife cleaned the bathroom and shower floor when we got there. Also, the shower backed up which meant that you were standing in 3 inches of water. Overall, don't waste your money...
Dear Karl, Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the area where can improve. Thank you again for being our valued guest. At your service
I will not come back that hotel again
Dear Man, Thank you for providing your feedback in regard to your recent stay. We sincerely apologize for any issues that you faced during your stay and for any areas where we fell short of your expectations. We hope to have the opportunity to make it right in the future. Warm Regards,
First of all, buyer beware..we arrived early and took a chance in asking if our room was available. She gladly put us into a room, not the $850 room we paid for, but one that resembled a motel room. We paid for a partial view room ocean front. Happy to be on vacation and didn't complain, until while at the pool a child had an accident in the pool. The staff was alerted several times and did nothing...it was then discovered that same child also had an issue in the ladies room all over the floor. Again, staff was told, an hour later the ladies room was still a mess and now even more so as people did not realize what they were walking into and likely walking that right back into the pool. It wasn't until three hours later that they decided to close the pool for cleaning. Expect nothing from this hotel, no complimentary coffee, no robe, no extras...and they sell the location. You will be walking a good deal to get into the heart of Duval. Air b and b and get a pool pass for the Waldorf.
Dear Mary, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for any inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Southernmost Hotel!
This property spans two blocks and is very conveniently located. I stayed here as a solo traveler over Presidents Day weekend and the property was fairly crowded. The Shores Pool is the most popular pool and fills up quickly so if you want a spot, get there early. The front desk is extremely helpful and friendly. I would stay here again.
Dear Courtney, Our team is thrilled to hear you enjoyed your time with us! We look forward to having you and your family visit the Southernmost Beach Resort for years to come. At your service,
Loved the beach area n pools
Dear Sharon, Thank you for your stay with us! I am delighted to see that you enjoyed your Southernmost time! We look forward to welcoming you back again soon! Always at your service, Sarka Takovich General Manager
Nice resort! Lots of options for pools and bars. Good at the cafe was excellent
Dear Jayne, Thank you for your stay with us! I am delighted to see that you enjoyed your Southernmost time! We look forward to welcoming you back again soon! Always at your service, Sarka Takovich General Manager
Dear Traveler, Thank you for sharing your rating. Please know we take your feedback very seriously, and humbly apologize that your stay did not meet your expectations. We would love the opportunity to make it right the next time you are visiting our little island.
Dear Lisa, Thank you for providing your feedback in regard to your recent trip. We apologize for any areas where we fell short of your expectations, and for any inconveniences that may have been caused. We also sincerely apologize for the misinformation provided by the third party, we have located the issue and will be reaching out to have this removed right away. We hope that this is not your last trip to see us, and that we have the opportunity to make this up to you during a future stay. Warm Regards,