Our stay was really nice. The everyday housing keeping was nice.(Glad places are doing this again) I like that we could go to multiple hotel pools near us. My only complaint is that my socks were literally black from the floor in our room. I understand people are at the pool and beach and whatever but they need a good scrubbing!
The property is clean and the pool is great. I liked that you were able to use both the campuses at the Gates and the hotel adjacent to the Gates that was called North.
It was a great beachy vibe everything was close by and staff was very attentive
very beautiful and clean,
I will not stay here again. I left my bathing suit to dry on the chair in front of my hotel room and someone stole it. I reported it to management and no one cared to help. Drinks were so weak and not worth the price. Guests were loud and obnoxious.
The rooms are not cleaned daily (no fresh towels, no restocked water), the floors were filthy, the toilet was smeared with blood from previous guest, the pool had no towels for 2 days…but there’s a $38/day “resort fee”!!?
Property is beautiful but understaffed. We had to check in at the hotel adjacent to the hotel we were staying at because of staffing issues. In other words, two hotels were sharing staff of one hotel and it took us about 45 minutes to check in. We were there for three nights and no one came in to clean our room or take out the trash.
Gates Hotel has a very nice pool area. I liked the location away from the hustle and bustle of downtown.
The pool area the room was nice
my biggest issue with everything was that there was no housekeeping - apparently they fired the service - the day we arrived! But we were not told. there was no attempt to tell us, to warn us - and only when we asked were we then told - for what we paid, i wold have appreciated more up front honesty.
This motel is decent. The pool is the best part. We didn’t swim, but when passing by it looked pretty, clean, and fun. The rooms are okay, nothing fancy. The beds are hard. This motel is on the opposite end of downtown/Duvall street. They do have a shuttle that takes you there every hour. We did not know about it the first 3 days of our trip so we spent quite a bit on Lyfts. We had an issue with the toilet on the first night and they sent someone right away and it was fixed in less than two minutes which we appreciated. They also quickly brought water bottles to our room when asked. My biggest problem was that I had to get a new debit card on the last day of our trip so the “holding deposit” for damages never made it back to me. It’s just “holding” because I don’t have that card anymore. I reached out to give them my new card number and could not get in touch with a “supervisor” I was told I needed to speak with for 4 days. They then took my number and told me someone would call me that evening or the next day...nothing. When I finally got someone, they told me they had never had this issue before and there was nothing they could do.
Everything was great 👍. The shuttle was free and it drop you off at a great location.
The room was a little smelly but they switched our room to the second floor and was much better
Excellent service and friendly staffs. Kendra the front desk has great personality and makes guests so welcome. I will recommend with my friends and family .
The pool area is nice. Staff was mostly friendly.
It was quite and at the North end of the Keys. Not in the busy area.
Located 2.3 mi (3.8 km) from Key West Harbour, The Gates Hotel Key West is within a 15-minute drive of other popular attractions like Key West Butterfly and Nature Conservatory. This 100-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 11:00 AM.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and free local calls.
Built in 2015, the brand new The Gates Hotel Key West offers an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 15.00 per night, and there's also an area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a business center, express check-out, and laundry facilities.
Our stay was really nice. The everyday housing keeping was nice.(Glad places are doing this again) I like that we could go to multiple hotel pools near us. My only complaint is that my socks were literally black from the floor in our room. I understand people are at the pool and beach and whatever but they need a good scrubbing!
The property is clean and the pool is great. I liked that you were able to use both the campuses at the Gates and the hotel adjacent to the Gates that was called North.
Thank you so much for your feedback, We greatly appreciate it.
It was a great beachy vibe everything was close by and staff was very attentive
Thank you so much for your feedback, We greatly appreciate it.
very beautiful and clean,
I will not stay here again. I left my bathing suit to dry on the chair in front of my hotel room and someone stole it. I reported it to management and no one cared to help. Drinks were so weak and not worth the price. Guests were loud and obnoxious.
Dear Maria, Thank you for the feedback, we sincerely apologize and looking at the matter.
The rooms are not cleaned daily (no fresh towels, no restocked water), the floors were filthy, the toilet was smeared with blood from previous guest, the pool had no towels for 2 days…but there’s a $38/day “resort fee”!!?
Hi Alistair, Thanks for contacting the Gates Hotel Key West. Sincere apology for the experience you had, we are looking at the matter and we thank you for staying with us. Please let us know if you need anything else.
Property is beautiful but understaffed. We had to check in at the hotel adjacent to the hotel we were staying at because of staffing issues. In other words, two hotels were sharing staff of one hotel and it took us about 45 minutes to check in. We were there for three nights and no one came in to clean our room or take out the trash.
Thank you for taking the time to provide your feedback.We are further investigating into this, we are currently facing a short staffing situation as well is the entire island, due to the national wide pandemic, We are currently doing the best we can to provide the greatest possible service for all guests and have hired a professional cleaning crew to deep clean all hotel rooms and outdoor areas, We hope you can accept our most sincere apology.
Thank you for your feedback. We will be addressing your concerns.
Thank you so much for your feedback we greatly appreciate it and we hope to see you again!!
Thank you so much for your feedback, We greatly appreciate it.