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This is our new Key West Resort! After visiting a few times a year and staying at a very close by location that seemed to take a step back, we are now Pier House lovers. Everything about the Resort was excellent. We will be coming back as soon as possible.
Best hotel ever! Beautiful sandy beach, which not many places in Key West have. Always clean, beautiful gardens, friendly and helpful staff, delicious food at the restaurant. It was a perfect week in paradise for us.
Private beach and bar adjacent. Great location convenient to everything. Fabulous showers
Loved the private beach and great location. Hotel is gorgeous. Great service.
Beautiful room and prompt room service Love the live music by the pool each afternoon. Good menu at restaurants.
Awesome location, beautiful grounds & amenities. Only complaint is room was a little outdated and the bed was not comfortable. If they had updated rooms and new beds this place would be perfect!!!
It has a beautiful lil beach, the grounds are beautifully landscaped, loved the turtles and fish right below our balcony of our room. All of the staff was very nice, friendly and helpful. When our flight was unexpectedly cancelled to go home; they accommodated us to be able to stay for 2 more days. LOVED IT HERE!!!
Beach Bar and Chart Room were excellent. Great food and service. Check in/out was equally excellent. Beach/water cleanup could have been better. Floating dock was covered in bird droppings. I wouldn't set foot on it. All-in-all it is an great experience. I would definitely return and refers friends.
Location, on site restaurants and bars. Easily accessible from different areas of property, Didn’t have to go through anlobby or other common areas to reach the room.
Excellent location and very friendly staff. The pool area was slightly small.
Just returned from our first trip to Key West and we were very impressed with our stay at the Pier House! From the moment we arrived, we were greeted with friendly staff and wonderful accommodations. The atmosphere was relaxed and comfortable - whether it be at the beach bar or sunny pool area. The wait staff at both the bar and restaurant were quick to serve and very personable. Our favorite part was the location at the north end of Duval. There were dozens of options to dine right outside our resort and we could walk to the nearby harbor to take in the nautical sights!
The location was amazing. Right in the heart of everything. The grounds are beautiful. The restaurant and bar have stunning views of the water and the food was very good at the restaurant. We had a junior suite - was spacious, clean, bright and beautiful. Shower was amazing. Bathroom huge.
Staff was friendly and very informative. I did not know there was no elevator to second floor room. There was black spotted mold on Sheetrock outside of shower and a lot of mold also on tiles in shower. I asked twice about moving rooms but nothing was available.
Excellent location, you can walk to everything. Hotel has its own private beach and beach bar and restaurant!
We were offered 2 free complimentary drinks for the hotel bar. we ordered one vodka tonic , which was seltzer water and a slice of lime. blah! and we ordered a mohito , which was water and squished mint no rum. more blah!. This a slap in the face to any potential consumer who checks into the Pier house hotel doesn't have a very good impression of the staff and the management! With that as a first impression, would you come back again??
Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Ripley's Believe It or Not and Key West Shipwreck Museum. This 142-room, 4-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Chart Room Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7 AM to noon.
All 142 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include free bottled water, ceiling fans, and safes.
Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a health club, a steam room, and free WiFi in public areas.