Lovely property in amazing location
Although small, in the area to have any beach is amazing. Room is clean... no info package in the room made some of the amenities and navigation of video a little 'in-the-dark'.
Staff was friendly, facilities very nice
Staff was not the friendliest
This was a great property we enjoyed our stay excellent location BUT My name is ROBERT COPE Not Fran kellenberger. The e mail is correct
Great location.
Your front desk staff are very rude. Not at all helpful. Smart mouthed. For this reason only I’m not sure I will be back
The staff was nice and property was ok. The location is perfect. We walked everywhere. The private beach area was nice. Our room was ok , I did expect more from the hotel. I was told we would be moved to a different room and that never happened. For the amount of money we spent on the hotel I was expecting more. Chart house ( bar ) on site was pretty neat. The first time we were there our 15 year old was allowed . The second time the bartender scolded us and told him to leave. He was rude. Location is perfect Staff was good Room was ok
Great location, great beach and amazing pool and beach staff.
The ceiling tiles on our balcony was laying on our balcony. It looks like to me that they have a lot of repairing work to do to the outside of this building. And we had no hot water in our room. And the staff answered to it was as we are totally booked so there’s nothing we can do.
Liked that they have heir own private beach Grounds and garden very pretty and clean. Did not like that one of the amenities said breakfast included but it was a real bad starbucks coffee found in my room. Coffee was awful, they need to add different coffee, or change type of coffee.
Amazing!
We really enjoyed the private beach and beach side bar. The staff is very friendly, helpful, and upbeat. We are definitely planning to stay here every time we come to Key West.
Upon arrival I requested what I had booked which is a Gardenview they gave me a Cityview.. I stayed four nights they never cleaned my room I had to ask twice for someone to finally make the beds and bring me towels! The front desk folks were rude and didn’t care! They kept telling me oh tomorrow tomorrow came and nothing happened I had to ask a second time! I would definitely not recommend this place , I paid over $600 a night and got terrible service!
It was a beautiful spot with a private beach and perfect location
Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Ripley's Believe It or Not and Waterfront Playhouse. This 142-room, 4-star resort has a private beach, a full-service spa, and 2 restaurants.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other amenities include balconies or patios, refrigerators, and coffee makers. Housekeeping is available on request.
Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. The 24-hour front desk has multilingual staff ready to assist with securing valuables and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a steam room, and free WiFi in public areas.
Lovely property in amazing location
Although small, in the area to have any beach is amazing. Room is clean... no info package in the room made some of the amenities and navigation of video a little 'in-the-dark'.
Thank you Scott for your review.
Staff was friendly, facilities very nice
Thank you Stephanie for your review.
Staff was not the friendliest
Thank you for your feedbacke. We will be addressing your concerns.
This was a great property we enjoyed our stay excellent location BUT My name is ROBERT COPE Not Fran kellenberger. The e mail is correct
Great location.
Thank you Anthony.
Your front desk staff are very rude. Not at all helpful. Smart mouthed. For this reason only I’m not sure I will be back
Thank you for your feedback. We will be addressing your concerns.
The staff was nice and property was ok. The location is perfect. We walked everywhere. The private beach area was nice. Our room was ok , I did expect more from the hotel. I was told we would be moved to a different room and that never happened. For the amount of money we spent on the hotel I was expecting more. Chart house ( bar ) on site was pretty neat. The first time we were there our 15 year old was allowed . The second time the bartender scolded us and told him to leave. He was rude. Location is perfect Staff was good Room was ok
Hi Alma, Thank you for your review. You have to be 21 sit at the Chart Room Bar.
Great location, great beach and amazing pool and beach staff.
Thank you for your review.
Thank you Cathy.