Skip to main content
Beginning of main content

Recent guest reviews

Amazing!

We really enjoyed the private beach and beach side bar. The staff is very friendly, helpful, and upbeat. We are definitely planning to stay here every time we come to Key West.

Upon arrival I requested what I had booked which is a Gardenview they gave me a Cityview.. I stayed four nights they never cleaned my room I had to ask twice for someone to finally make the beds and bring me towels! The front desk folks were rude and didn’t care! They kept telling me oh tomorrow tomorrow came and nothing happened I had to ask a second time! I would definitely not recommend this place , I paid over $600 a night and got terrible service!

It was a beautiful spot with a private beach and perfect location

Staff was very friendly and helpful. Hotel is in a fantastic location right on the water. It was very easy to walk anywhere within the area. I would definitely recommend this place.

Perfect place to stay and love the junior suites.

The location is the only positive about the hotel. Bed is average at best. The place is way over priced

staff was great

Great location with beach and pool access. Also, within a few steps of Mallory Square.

The resort is lovely, except there is no place on property to eat dinner until Wednesday night. There are plenty of restaurants around, but given we had just arrived and wanted to relax, not go hunting up a meal, this was disappointing.

I liked the beach bar and live music. Staff was friendly and COVID restrictions were not oppressive but responsible.

Maid service never came, I was charged 1600.00 for two rooms for using there facilities, and I’m still waiting for my refund. The only charge I had was for the resort fees off $250.00.

Loved the view of the Beach Building. Super friendly and helpful staff and the room was clean and the beds slept great.

Very nice hotel. Great location with private beach and beachside bar and restaurant. Very clean property.

Duval St Key West FL

Hotel highlights

  • Steps from Duval Street and Mallory Square
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free uncovered self parking
  • Onsite dining

Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Ripley's Believe It or Not and Key West Shipwreck Museum. This 142-room, 4-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including Chart Room Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 8:00 AM to 11:30 AM.


Rooms

Pier House Resort & Spa's 142 air-conditioned rooms provide balconies or patios, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a steam room, and free WiFi in public areas.

Room options

Room, 2 Queen Beds (Lanai RI Shower)

2 Queen Beds | Sleeps 2

Room, 1 King Bed, Ocean View (RI Shower)

1 King Bed | Sleeps 2

Suite, 2 Queen Beds, Ocean View (RI Shower)

2 Queen Beds | Sleeps 2

Traditional Room, 1 King Bed, Accessible (RI Shower)

1 King Bed | Sleeps 2

Guest reviews for Pier House Resort & Spa

Everyone (36) Couples (17) Family (10)
5
Partner Couples

Amazing!

By on Oct 7, 2021

Review comment responded on Oct 8, 2021

Thank you.

5
Family

We really enjoyed the private beach and beach side bar. The staff is very friendly, helpful, and upbeat. We are definitely planning to stay here every time we come to Key West.

By on Aug 21, 2021

Review comment responded on Aug 23, 2021

Thank you for your review. We look forward to seeing you again soon.

2
Family

Upon arrival I requested what I had booked which is a Gardenview they gave me a Cityview.. I stayed four nights they never cleaned my room I had to ask twice for someone to finally make the beds and bring me towels! The front desk folks were rude and didn’t care! They kept telling me oh tomorrow tomorrow came and nothing happened I had to ask a second time! I would definitely not recommend this place , I paid over $600 a night and got terrible service!

By on Jul 12, 2021

Review comment responded on Jul 14, 2021

Thank you for your feedback. We will be addressing your concerns.

5
Family with small children

It was a beautiful spot with a private beach and perfect location

By on Jul 9, 2021

5
Partner Couples

Staff was very friendly and helpful. Hotel is in a fantastic location right on the water. It was very easy to walk anywhere within the area. I would definitely recommend this place.

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Thank you.

5
Partner Couples

Perfect place to stay and love the junior suites.

By on Jun 7, 2021

Review comment responded on Jun 8, 2021

Thank you.

2
Friends

The location is the only positive about the hotel. Bed is average at best. The place is way over priced

By on Jun 2, 2021

Review comment responded on Jun 2, 2021

We are sad to hear that we did not meet your expectations. At this time, Key West has the highest rates in the country. It's all of Key West's resorts and hotels.

5
Family Partner Couples

staff was great

By on May 30, 2021

Review comment responded on Jun 1, 2021

Thank you.

3
Everyone

By on Apr 7, 2021

Review comment responded on Apr 19, 2021

Thank you for your review. Did you have any issues while you stayed with us?

5
Partner Couples

Great location with beach and pool access. Also, within a few steps of Mallory Square.

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

Thank you for your review. We look forward to having you stay with us again.

Pier House Resort & Spa

1 Duval St, Key West, FL 33040
url importing http://www.orbitz.com/Key-West-Hotels-Pier-House-Resort-&-Spa.h19307-p2.Hotel-Reviews
There was an error importing /Key-West-Hotels-Pier-House-Resort-&-Spa.h19307-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Key-West-Hotels-Pier-House-Resort-&-Spa.h19307-p2.Hotel-Reviews

Frequently asked questions