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Recent guest reviews

Lovely property in amazing location

Although small, in the area to have any beach is amazing. Room is clean... no info package in the room made some of the amenities and navigation of video a little 'in-the-dark'.

Staff was friendly, facilities very nice

Staff was not the friendliest

This was a great property we enjoyed our stay excellent location BUT My name is ROBERT COPE Not Fran kellenberger. The e mail is correct

Great location.

Your front desk staff are very rude. Not at all helpful. Smart mouthed. For this reason only I’m not sure I will be back

The staff was nice and property was ok. The location is perfect. We walked everywhere. The private beach area was nice. Our room was ok , I did expect more from the hotel. I was told we would be moved to a different room and that never happened. For the amount of money we spent on the hotel I was expecting more. Chart house ( bar ) on site was pretty neat. The first time we were there our 15 year old was allowed . The second time the bartender scolded us and told him to leave. He was rude. Location is perfect Staff was good Room was ok

Great location, great beach and amazing pool and beach staff.

The ceiling tiles on our balcony was laying on our balcony. It looks like to me that they have a lot of repairing work to do to the outside of this building. And we had no hot water in our room. And the staff answered to it was as we are totally booked so there’s nothing we can do.

Liked that they have heir own private beach Grounds and garden very pretty and clean. Did not like that one of the amenities said breakfast included but it was a real bad starbucks coffee found in my room. Coffee was awful, they need to add different coffee, or change type of coffee.

Amazing!

We really enjoyed the private beach and beach side bar. The staff is very friendly, helpful, and upbeat. We are definitely planning to stay here every time we come to Key West.

Upon arrival I requested what I had booked which is a Gardenview they gave me a Cityview.. I stayed four nights they never cleaned my room I had to ask twice for someone to finally make the beds and bring me towels! The front desk folks were rude and didn’t care! They kept telling me oh tomorrow tomorrow came and nothing happened I had to ask a second time! I would definitely not recommend this place , I paid over $600 a night and got terrible service!

It was a beautiful spot with a private beach and perfect location

Duval St Key West FL

Hotel highlights

  • Steps from Duval Street
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Onsite dining
  • Spa

Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Ripley's Believe It or Not and Waterfront Playhouse. This 142-room, 4-star resort has a private beach, a full-service spa, and 2 restaurants.


Dining

This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other amenities include balconies or patios, refrigerators, and coffee makers. Housekeeping is available on request.


Property features

Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. The 24-hour front desk has multilingual staff ready to assist with securing valuables and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a steam room, and free WiFi in public areas.

Room options

Room, 2 Queen Beds (Lanai RI Shower)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Ocean View (RI Shower)

1 King Bed | Sleeps 2

Traditional Room, 1 King Bed, Accessible (RI Shower)

1 King Bed | Sleeps 2

Room, 1 King Bed (Lanai RI Shower)

1 King Bed | Sleeps 2

Guest reviews for Pier House Resort & Spa

Everyone (26) Couples (23) Family (16)
5
Family

Lovely property in amazing location

By on Jan 18, 2023

Review comment responded on Jan 19, 2023

Thank you Cathy.

5
Family Partner Couples

Although small, in the area to have any beach is amazing. Room is clean... no info package in the room made some of the amenities and navigation of video a little 'in-the-dark'.

By on Dec 14, 2022

Review comment responded on Dec 15, 2022

Thank you Scott for your review.

5
Partner Couples

Staff was friendly, facilities very nice

By on Oct 10, 2022

Review comment responded on Oct 10, 2022

Thank you Stephanie for your review.

5
Everyone

By on Aug 30, 2022

3
Partner Couples

Staff was not the friendliest

By on Aug 8, 2022

Review comment responded on Aug 9, 2022

Thank you for your feedbacke. We will be addressing your concerns.

5
Partner Couples

This was a great property we enjoyed our stay excellent location BUT My name is ROBERT COPE Not Fran kellenberger. The e mail is correct

By on Jul 25, 2022

5
Partner Couples

Great location.

By on Jul 24, 2022

Review comment responded on Jul 25, 2022

Thank you Anthony.

3
Family

Your front desk staff are very rude. Not at all helpful. Smart mouthed. For this reason only I’m not sure I will be back

By on Jul 4, 2022

Review comment responded on Jul 5, 2022

Thank you for your feedback. We will be addressing your concerns.

3
Family

The staff was nice and property was ok. The location is perfect. We walked everywhere. The private beach area was nice. Our room was ok , I did expect more from the hotel. I was told we would be moved to a different room and that never happened. For the amount of money we spent on the hotel I was expecting more. Chart house ( bar ) on site was pretty neat. The first time we were there our 15 year old was allowed . The second time the bartender scolded us and told him to leave. He was rude. Location is perfect Staff was good Room was ok

By on Jun 28, 2022

Review comment responded on Jul 1, 2022

Hi Alma, Thank you for your review. You have to be 21 sit at the Chart Room Bar.

5
Partner Couples

Great location, great beach and amazing pool and beach staff.

By on Jun 16, 2022

Review comment responded on Jun 17, 2022

Thank you for your review.

Pier House Resort & Spa

1 Duval St, Key West, FL 33040
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