Amazing!
We really enjoyed the private beach and beach side bar. The staff is very friendly, helpful, and upbeat. We are definitely planning to stay here every time we come to Key West.
Upon arrival I requested what I had booked which is a Gardenview they gave me a Cityview.. I stayed four nights they never cleaned my room I had to ask twice for someone to finally make the beds and bring me towels! The front desk folks were rude and didn’t care! They kept telling me oh tomorrow tomorrow came and nothing happened I had to ask a second time! I would definitely not recommend this place , I paid over $600 a night and got terrible service!
It was a beautiful spot with a private beach and perfect location
Staff was very friendly and helpful. Hotel is in a fantastic location right on the water. It was very easy to walk anywhere within the area. I would definitely recommend this place.
Perfect place to stay and love the junior suites.
The location is the only positive about the hotel. Bed is average at best. The place is way over priced
staff was great
Great location with beach and pool access. Also, within a few steps of Mallory Square.
The resort is lovely, except there is no place on property to eat dinner until Wednesday night. There are plenty of restaurants around, but given we had just arrived and wanted to relax, not go hunting up a meal, this was disappointing.
I liked the beach bar and live music. Staff was friendly and COVID restrictions were not oppressive but responsible.
Maid service never came, I was charged 1600.00 for two rooms for using there facilities, and I’m still waiting for my refund. The only charge I had was for the resort fees off $250.00.
Loved the view of the Beach Building. Super friendly and helpful staff and the room was clean and the beds slept great.
Very nice hotel. Great location with private beach and beachside bar and restaurant. Very clean property.
Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Ripley's Believe It or Not and Key West Shipwreck Museum. This 142-room, 4-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Chart Room Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 8:00 AM to 11:30 AM.
Pier House Resort & Spa's 142 air-conditioned rooms provide balconies or patios, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other amenities include ceiling fans, safes, and phones.
Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a steam room, and free WiFi in public areas.
Amazing!
We really enjoyed the private beach and beach side bar. The staff is very friendly, helpful, and upbeat. We are definitely planning to stay here every time we come to Key West.
Thank you for your review. We look forward to seeing you again soon.
Upon arrival I requested what I had booked which is a Gardenview they gave me a Cityview.. I stayed four nights they never cleaned my room I had to ask twice for someone to finally make the beds and bring me towels! The front desk folks were rude and didn’t care! They kept telling me oh tomorrow tomorrow came and nothing happened I had to ask a second time! I would definitely not recommend this place , I paid over $600 a night and got terrible service!
Thank you for your feedback. We will be addressing your concerns.
It was a beautiful spot with a private beach and perfect location
Staff was very friendly and helpful. Hotel is in a fantastic location right on the water. It was very easy to walk anywhere within the area. I would definitely recommend this place.
Thank you.
Perfect place to stay and love the junior suites.
Thank you.
The location is the only positive about the hotel. Bed is average at best. The place is way over priced
We are sad to hear that we did not meet your expectations. At this time, Key West has the highest rates in the country. It's all of Key West's resorts and hotels.
staff was great
Thank you.
Thank you for your review. Did you have any issues while you stayed with us?
Great location with beach and pool access. Also, within a few steps of Mallory Square.
Thank you for your review. We look forward to having you stay with us again.
Thank you.