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The property is very clean, the housekeeping staff was always available and did an excellent job of keeping my room clean. There were initial problems with communication between the staff and me. I called from the airport to ask if there was a shuttle pick up, the employee didn't understand me and hung up on me. I called again and had another mix up. Finally I contacted UBER. My husband has a prosthetic leg and he cannot walk fast or as far as others. I kept asking various staff members about modes of transportation and really received no direct answers. Pretty much figured it out; there is a Bus Loop;Taxi Service and of course UBER. But Bus is free! Also, Pool closes at 7PM. After walking in the heat all day, I just wanted to relax in a cool pool. That was out. The bartender David was great! He gave out tips on good restaurants and made sure the customers had their glasses filled.
Friendly and helpful staff good location Hotel had a bit of a musty odor. not much room to maneuver in the room and bathroom paper thin walls apparently with the ability to hear everything next door
I was impressed with the Staff and the Hotel is Beautiful. Both the concierge were Offputting and not helpful. We Loved the other staff.
Location was great. Everyone was very friendly, food was good and the spa was superb.
Below average service, they forgot it was my birthday and didnt even respond to my messages.
Had too ask at like 4:00 pm the first two days I was there to have my room cleaned then it was only marginally done. The maid staff was very very unfriendly and uncooperative.The front desk staff was amazing though and seen that my trip and stay where enjoyable as possible.
Really liked general manager mike very nice and professional. Only real problem was i asked for a wake up call had very early flight home asked concierge to take care of it but did not receive call. This could of been a disaster but we set phone alarm.
Old charm. bathrooms are very small.stagf are very helpful.
Food and decoration.Location and room service.Thanks
It was very nice. Amazing location. The bathroom was very small
Hotel is centrally located in the heart of key west, within walking distance to many of the local sights. However the hotel doesn’t have much to offer besides that.
La Concha was amazing! Every part about the stay was fantastic. From the amazing staff to the extraordinary food and elegance of the property. Walk out of the gate onto Duval Street and in either direction there is amazing activities restaurants bars shops and everything Key West! We will absolutely be booking our trips to Key West at the La Concha from now on.
The room was EXTREMELY small. There was barely enough room to walk around the bes. The bathroom was even smaller. I dont even think it makes fire safety code. Not to mention the leaky shower door. Room 555 needs a complete redo.
It was on Duval street. I had access within walking distance to most things
I detest mandatory valet parking even free valet parking
It was a terrible rip-off. The bathrooms were tiny, the staff was rude, and even though I had paid in advance, they charged me a $40 a day "amenities fee" to cover parking, even though we did not have a car. They no longer have the roof-top bar, don't give out bracelets for the free tram, and the staff at the door were more interested in their phones than responding to us. We will never go back.
Location is great, just down from Sloppy Joe's. No need for cabs.
Located in Key West Historic District, Crowne Plaza Key West-La Concha is adjacent to Duval Street and within a 10-minute walk of other popular attractions like Harry S. Truman Little White House. This 160-room, 4-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and 2 restaurants.
Enjoy dining at the hotel's 2 onsite restaurants: 430 Duval offers relaxing pool views; Wine-O specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.
Crowne Plaza Key West-La Concha's 160 rooms are air-conditioned and provide iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and free bottled water are also available.
A local mainstay since 1926, Crowne Plaza Key West-La Concha offers a golf course, a full-service spa, and an outdoor pool. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a health club, free WiFi in public areas, and a business center.