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Recent guest reviews

Love this property! I’ve stayed here a couple times now and will be returning.

On Duval, walking distance to most hotspots. Good parking, but leave car and get smaller transportation, easier to move around.

Small bath, shower very slippery, old pictures and not updated

Great place to stay. Right on Duval street. Staff was super friendly!

Good hotel, good experience. Staff very nice and excellent rooms

The staff was super friendly! The location is great if you want to be in the middle of everything downtown. Great restaurants, shopping, bars and even Starbucks are literally right out the doors. Only down side to this is a lot of noise until pretty late so going to sleep is a bit difficult. Pool is small but nice and relaxing. The room is small but clean. Personally didn’t find the bed too comfortable but my husband and son liked it. Everyone is different in this department!

Great location, nice historical charm, great staff

rooms were very clean and location on Duval was excellent. Plumbing and AC were very noisy. many amenities such as spa and restaurant were closed due to Covid. The reason i stayed was the incredible roof top views which were closed. Not sure how Covid is effected on the roof top but the closing was very disappointing

Small pool. Front desk person seemed overwhelmed by calls when checking in. Found most doors going out to be locked on the fourth floor with the exception of stairwells. Elevator button seemed ready to fall off the wall (very loose). Nice interior in lobby area.

Nice Property in a Great Location!! Would definitely stay there again!

Very racist hotel staff Very bad attitude Very bad service

No one cleaned our room the entire time we were there. I finally asked the lady if she was going to clean and she informed me they didn’t have this at the time. Front desk didn’t inform me. Ran out of towels, soaps and toilet paper. Had a $35 resort fee, for what? The pool bar was closed and the inside bar was shut as well. Extremely disappointed by this stay.

Loved the location and pool area, the room was a bit small

Clean, friendly, quiet, nice pool. Continental breakfast would've been nice.

Location, and parking, room was very clean and beatifull

Outstanding location in the heart of Key West! Great staff! Super convenient valet/parking! Nice lobby bar! I’ve stayed in Key West many times, always on the water. But I would absolutely select this property again in the future.

We stay every year for our anniversary and are treated like celebrities! Conci

Location...customer service...value were all great

Wait staff not attentive. Bar staff slow. Took 15 minutes to be recognized to be seated then 20 minutes to place order. Worse breakfast I ever had.

Duval St Key West FL

Hotel highlights

  • Walking distance to Duval Street and Mallory Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Key West Historic District, Crowne Plaza Key West-La Concha is adjacent to Duval Street and within a 10-minute walk of other popular attractions like Harry S. Truman Little White House. This 4-star hotel welcomes guests with 160 rooms and conveniences like an outdoor pool, free in-room WiFi, and a health club.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: 430 Duval offers relaxing pool views; Wine-O specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Crowne Plaza Key West-La Concha's 160 rooms are individually decorated and provide iPod docks, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free local calls, free bottled water, and laptop-compatible safes.


Property features

Guests of Crowne Plaza Key West-La Concha have access to an outdoor pool, a health club, and free WiFi in public areas. There's onsite parking for a fee and an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and a library.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

1 King Bed | Sleeps 2

Deluxe Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Crowne Plaza Key West-La Concha

Everyone (37) Couples (22) Family (16)
5
Family

Love this property! I’ve stayed here a couple times now and will be returning.

By , from Elkins, WV on Sep 28, 2020

Review comment responded on Oct 3, 2020

Dear Allen, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at the Crown Plaza La Concha Hotel & Spa Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

4
Partner Couples Friends

On Duval, walking distance to most hotspots. Good parking, but leave car and get smaller transportation, easier to move around.

By , from Miami on Sep 28, 2020

Review comment responded on Oct 3, 2020

Dear JDMac, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at the Crown Plaza La Concha Hotel & Spa Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

3
Partner Couples

Small bath, shower very slippery, old pictures and not updated

By , from Pinellas Park Fla on Sep 22, 2020

Review comment responded on Sep 26, 2020

Dear Jorge, Thank you for taking the time to share your feedback with us regarding your recent stay. I am very disappointed to hear about the challenges you encountered during your time with us. We strive to provide all of our guests with a 5-star unforgettable experience and I apologize that we seemed to have failed that objective during your stay. We are continually looking to improve our guest experience and take your feedback very seriously. I have shared your concerns with the team and we are working diligently to address these issues. It is my sincere hope that you will still consider allowing us to serve you on your future visits to Key West so we may show you a true La Concha Key West experience.

5
Partner Couples

Great place to stay. Right on Duval street. Staff was super friendly!

By , from Miami on Sep 14, 2020

Review comment responded on Sep 19, 2020

Dear Guest, Dear Guest, The team and I are so appreciative of your rating and we are thrilled you enjoyed your experience with us. We hope to welcome you back for another great stay soon.

5
Family

Good hotel, good experience. Staff very nice and excellent rooms

By on Sep 13, 2020

Review comment responded on Sep 19, 2020

Dear Guest, Dear Guest, The team and I are so appreciative of your rating and we are thrilled you enjoyed your experience with us. We hope to welcome you back for another great stay soon.

4
Family with small children

The staff was super friendly! The location is great if you want to be in the middle of everything downtown. Great restaurants, shopping, bars and even Starbucks are literally right out the doors. Only down side to this is a lot of noise until pretty late so going to sleep is a bit difficult. Pool is small but nice and relaxing. The room is small but clean. Personally didn’t find the bed too comfortable but my husband and son liked it. Everyone is different in this department!

By on Sep 5, 2020

Review comment responded on Sep 5, 2020

Dear guest, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at La Concha Hotel & Spa Crown Plaza Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

4
Family

Great location, nice historical charm, great staff

By , from Cape Coral on Aug 18, 2020

Review comment responded on Aug 24, 2020

Dear LanaF, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at La Concha Hotel & Spa Crown Plaza Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

3
Partner Couples

rooms were very clean and location on Duval was excellent. Plumbing and AC were very noisy. many amenities such as spa and restaurant were closed due to Covid. The reason i stayed was the incredible roof top views which were closed. Not sure how Covid is effected on the roof top but the closing was very disappointing

By , from Sarasota fl on Aug 17, 2020

Review comment responded on Aug 24, 2020

Dear Larry, The team and I are so appreciative that you took the time to share experience regarding your recent stay with us at La Concha Hotel & Spa Crown Plaza Key West. We are continually looking to improve our guest experience and take our guests' feedback very seriously. I apologize for the challenges you encountered with noisy AC and plumbing during your stay. I have shared your concerns with the team and we are working diligently to address these issues. Regarding what was formerly the rooftop bar, that was replaced with a spa around 5+ years ago and is no longer open to the public. The decision was made to keep the spa closed for the time being to reduce any potential exposure. We are thrilled you enjoyed the rest of your visit with us and hope to welcome you back for another great stay soon!

5
Friends

Small pool. Front desk person seemed overwhelmed by calls when checking in. Found most doors going out to be locked on the fourth floor with the exception of stairwells. Elevator button seemed ready to fall off the wall (very loose). Nice interior in lobby area.

By , from Cape Coral, FL on Aug 3, 2020

Review comment responded on Aug 3, 2020

Dear Michael, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at La Concha Hotel & Spa Crown Plaza Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We understand the frustrations surrounding the restrictions of services as it relates to Covid-19 and deeply appreciate your understanding while we work diligently to keep our team and our guests safe. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

4
Family

Nice Property in a Great Location!! Would definitely stay there again!

By , from Hilton Head SC on Jul 29, 2020

Review comment responded on Aug 1, 2020

Dear Fan, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at La Concha Hotel & Spa Crown Plaza Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!

Crowne Plaza Key West-La Concha

430 Duval St, Key West, FL 33040
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