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Crowne Plaza Key West-La Concha

4.0 out of 5.0
Overview Reviews Amenities & Policies
430 Duval St, Key West, FL
1-844-663-2269
  • Walking distance to Duv...
  • Free WiFi in rooms and ...
  • Free valet parking
  • Onsite dining
4.0
out of 5
"Good!"
See all 235 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

Friendly and helpful staff good location Hotel had a bit of a musty odor. not much room to maneuver in the room and bathroom paper thin walls apparently with the ability to hear everything next door

I was impressed with the Staff and the Hotel is Beautiful. Both the concierge were Offputting and not helpful. We Loved the other staff.

Location was great. Everyone was very friendly, food was good and the spa was superb.

Below average service, they forgot it was my birthday and didnt even respond to my messages.

Had too ask at like 4:00 pm the first two days I was there to have my room cleaned then it was only marginally done. The maid staff was very very unfriendly and uncooperative.The front desk staff was amazing though and seen that my trip and stay where enjoyable as possible.

Really liked general manager mike very nice and professional. Only real problem was i asked for a wake up call had very early flight home asked concierge to take care of it but did not receive call. This could of been a disaster but we set phone alarm.

Old charm. bathrooms are very small.stagf are very helpful.

Food and decoration.Location and room service.Thanks

It was very nice. Amazing location. The bathroom was very small

Hotel is centrally located in the heart of key west, within walking distance to many of the local sights. However the hotel doesn’t have much to offer besides that.

La Concha was amazing! Every part about the stay was fantastic. From the amazing staff to the extraordinary food and elegance of the property. Walk out of the gate onto Duval Street and in either direction there is amazing activities restaurants bars shops and everything Key West! We will absolutely be booking our trips to Key West at the La Concha from now on.

The room was EXTREMELY small. There was barely enough room to walk around the bes. The bathroom was even smaller. I dont even think it makes fire safety code. Not to mention the leaky shower door. Room 555 needs a complete redo.

It was on Duval street. I had access within walking distance to most things

I detest mandatory valet parking even free valet parking

It was a terrible rip-off. The bathrooms were tiny, the staff was rude, and even though I had paid in advance, they charged me a $40 a day "amenities fee" to cover parking, even though we did not have a car. They no longer have the roof-top bar, don't give out bracelets for the free tram, and the staff at the door were more interested in their phones than responding to us. We will never go back.

Location is great, just down from Sloppy Joe's. No need for cabs.

We got no discount or anything for a 3am wake up call by the fire department for a CO2 alarm. After an hour and a half we finally got back to our rooms. And the next night was a early morning fire alarm. There should be some sort of compensation for the inconvenience.

Great location!! So close to the wharf and Mallory Square.

Duval St Key West FL

Hotel highlights

  • Walking distance to Duval Street and Audubon House and Tropical Gardens
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Key West Historic District, Crowne Plaza Key West-La Concha is adjacent to Duval Street and within a 10-minute walk of other popular attractions like Harry S. Truman Little White House. This 160-room, 4-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: 430 Duval offers relaxing pool views; Wine-O specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

A local mainstay since 1926, Crowne Plaza Key West-La Concha offers a golf course, a full-service spa, and an outdoor pool. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a health club, free WiFi in public areas, and a business center.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2
$160* Per night/room Oct 17 - Oct 18

Room, 1 King Bed, Non Smoking, Balcony

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Standard Room

King 1 | Sleeps 2

Guest reviews for Crowne Plaza Key West-La Concha

Everyone (60) Couples (93) Business (4) Family (36) Other (11) Friends (31)
4
Families

Friendly and helpful staff good location Hotel had a bit of a musty odor. not much room to maneuver in the room and bathroom paper thin walls apparently with the ability to hear everything next door

By on Sep 23, 2019

Review comment responded on Sep 26, 2019

Thank you for reviewing La Concha Key West. I am delighted to hear that you enjoyed our personable service and luxurious amenities. We appreciate your feedback and look forward to your next visit! Best regards, Mike Rice, General Manager

5
Partner Couples

I was impressed with the Staff and the Hotel is Beautiful. Both the concierge were Offputting and not helpful. We Loved the other staff.

By , from Rapid City SD on Sep 19, 2019

Review comment responded on Sep 20, 2019

Laura, thank you for the five-star review of La Concha Key West. We look forward to welcoming you back again in the near future. Best regards, Mike Rice, General Manager

5
Partner Couples

Location was great. Everyone was very friendly, food was good and the spa was superb.

By on Sep 14, 2019

Review comment responded on Sep 18, 2019

Thank you for kindly reviewing La Concha Key West. We look forward to your next stay! Best regards, Mike Rice, General Manager

2
Partner Couples

Below average service, they forgot it was my birthday and didnt even respond to my messages.

By on Aug 19, 2019

Review comment responded on Aug 27, 2019

Thank you for taking the time to review La Concha Key West. I am sorry to hear that we did not quite meet your expectations during your visit as we do our best to provide personable service for all of our guests. We hope you will consider giving us another chance to impress you in the future. Best regards, Mike Rice, General Manager

4
Everyone

Had too ask at like 4:00 pm the first two days I was there to have my room cleaned then it was only marginally done. The maid staff was very very unfriendly and uncooperative.The front desk staff was amazing though and seen that my trip and stay where enjoyable as possible.

By on Jul 31, 2019

Review comment responded on Aug 2, 2019

Thank you for reviewing La Concha Key West. We apologize for the issues you describe with housekeeping and will discuss this internally to see where the miscommunication may have occurred. We hope to welcome you back again in the near future! Best regards, Mike Rice, General Manager

3
Partner Couples

Really liked general manager mike very nice and professional. Only real problem was i asked for a wake up call had very early flight home asked concierge to take care of it but did not receive call. This could of been a disaster but we set phone alarm.

By , from Indianapolis indiana on Jul 15, 2019

Review comment responded on Jul 17, 2019

Venetta, thank you for the kind review of La Concha Key West. I am happy to hear that you enjoyed our dedicated customer service from check-in to check-out and we will surely share your compliments with the team. We apologize for the mishap with the wake up call and will discuss internally to see where the miscommunication may have occurred. I hope you will decide to join us again the next time you visit Key West. Best regards, Mike Rice, General Manager

4
Everyone

Old charm. bathrooms are very small.stagf are very helpful.

By on Jul 12, 2019

Review comment responded on Jul 12, 2019

Thank you for enjoying La Concha Key West. We look forward to welcoming you back again in the near future. Best regards, Mike Rice, General Manager

5
Families

Food and decoration.Location and room service.Thanks

By on Jul 8, 2019

Review comment responded on Jul 12, 2019

Thank you for the five-star review of La Concha Key West. We look forward to your next visit! Best regards, Mike Rice, General Manager

5
Partner Couples

It was very nice. Amazing location. The bathroom was very small

By on Jul 6, 2019

Review comment responded on Jul 12, 2019

Thank you for enjoying La Concha Key West. I am happy to hear that our Duval Street location worked out well for you. We hope you will continue to join us in the near future. Best regards, Mike Rice, General Manager

3
Families

Hotel is centrally located in the heart of key west, within walking distance to many of the local sights. However the hotel doesn’t have much to offer besides that.

By on Jul 3, 2019

Review comment responded on Jul 9, 2019

Thank you for your review of La Concha Key West. i am glad to hear that you took advantage of our prime location on Duval Street. We appreciate your feedback and hope you will decide to join us again the next time you visit Key West. Best regards, Mike Rice, General Manager

Crowne Plaza Key West-La Concha

430 Duval St, Key West, FL 33040
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