The hotel was nice - clean - bed was comfortable. Staff very friendly. Problem is the room as a little tight and the bathroom SUPER small (notch had to be cut out of bathroom door in order to close it)
Rooms should be cleaned more often towe were piling up
Right on Duval Street close to everything. I felt very safe to stay there during covid.
The property was great. Orbitz failed to reserve the correct number of rooms. Fortunately the hotel bailed them out.
Didn’t like that there was nothing open and no room service and we had to pay an additional $40 per day for nothing
Disappointed with the bathroom. Was mold in the shower. Not very appealing. The staff at the front desk and concierge were very nice, but had a hard time getting towels. I understand Covid, but we call two times and went to the front desk twice. We finally went looking for a cleaning cart and helped ourselves to towels.
Location was good, but room was horrible, too small, sink was broken, no place to sit or use PC.
Love this property! I’ve stayed here a couple times now and will be returning.
On Duval, walking distance to most hotspots. Good parking, but leave car and get smaller transportation, easier to move around.
Small bath, shower very slippery, old pictures and not updated
Great place to stay. Right on Duval street. Staff was super friendly!
Good hotel, good experience. Staff very nice and excellent rooms
The staff was super friendly! The location is great if you want to be in the middle of everything downtown. Great restaurants, shopping, bars and even Starbucks are literally right out the doors. Only down side to this is a lot of noise until pretty late so going to sleep is a bit difficult. Pool is small but nice and relaxing. The room is small but clean. Personally didn’t find the bed too comfortable but my husband and son liked it. Everyone is different in this department!
Great location, nice historical charm, great staff
rooms were very clean and location on Duval was excellent. Plumbing and AC were very noisy. many amenities such as spa and restaurant were closed due to Covid. The reason i stayed was the incredible roof top views which were closed. Not sure how Covid is effected on the roof top but the closing was very disappointing
Small pool. Front desk person seemed overwhelmed by calls when checking in. Found most doors going out to be locked on the fourth floor with the exception of stairwells. Elevator button seemed ready to fall off the wall (very loose). Nice interior in lobby area.
Nice Property in a Great Location!! Would definitely stay there again!
Located in Key West Historic District, Crowne Plaza Key West-La Concha is adjacent to Duval Street and within a 10-minute walk of other popular attractions like Harry S. Truman Little White House. This 4-star hotel welcomes guests with 160 rooms and conveniences like an outdoor pool, free in-room WiFi, and a health club.
Enjoy dining at the hotel's 2 onsite restaurants: 430 Duval offers relaxing pool views; Wine-O specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.
Crowne Plaza Key West-La Concha's 160 rooms are individually decorated and provide iPod docks, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free local calls, free bottled water, and laptop-compatible safes.
Guests of Crowne Plaza Key West-La Concha have access to an outdoor pool, a health club, and free WiFi in public areas. There's onsite parking for a fee and an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and a library.
The hotel was nice - clean - bed was comfortable. Staff very friendly. Problem is the room as a little tight and the bathroom SUPER small (notch had to be cut out of bathroom door in order to close it)
Rooms should be cleaned more often towe were piling up
Right on Duval Street close to everything. I felt very safe to stay there during covid.
The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at La Concha Hotel & Spa Crown Plaza Key West. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We understand the frustrations surrounding the restrictions of services as it relates to Covid-19 and deeply appreciates your understanding while we work diligently to keep our team and our guests safe. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon! If you happen to receive any additional requests for feedback from IHG it would mean the world to us if you took the time to complete it.
The property was great. Orbitz failed to reserve the correct number of rooms. Fortunately the hotel bailed them out.
Sounds great we are always happy to be of assistance, Happy Holidays
Didn’t like that there was nothing open and no room service and we had to pay an additional $40 per day for nothing
Robin, thanks again for staying with us, we noted your concerns and hope to be back to normal very soon
We appreciate your stay Hope to see you again very soon
Disappointed with the bathroom. Was mold in the shower. Not very appealing. The staff at the front desk and concierge were very nice, but had a hard time getting towels. I understand Covid, but we call two times and went to the front desk twice. We finally went looking for a cleaning cart and helped ourselves to towels.
We agree and apologize for the inconvenience we will address this with the team, and appreciate your feedback and patience.
Location was good, but room was horrible, too small, sink was broken, no place to sit or use PC.
Sofia, give me a call to discuss so I may follow up with Engineering on the room issues. As a Historic Hotel built-in, 1926 many of our rooms are comfier, but due have different and large suites available. We appreciate your stay and hope to see you again very soon.
Rocio thanks again for staying with us we appreciate your continued loyalty