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Recent guest reviews

It was a last minute booking, and we had to check in late. The staff was extremely helpful and friendly! Room-cleanliness and Breakfast were rather disappointing.

Noisy, expensive, remembers me on a motel.Free drink for each day is cool. Some guys liked the whirlpool very much in the evening with their drinks.

Rooms were clean and nice and the staff was amazing!

The property was clean and staff were all great. I was hoping a better view and it was crowded

We liked the cleanliness of the rooms and surrounding areas. It was convenient and our first stay in Key West. We would steer clear of Terry the concierge. He thought he was knowledgeable but he was not. He told us not to go to the Hemingway house because nothing of Hemingway's was there. NOT TRUE! And his map skills need some fine tuning. Also, he shouldn't talk and make reservations, he screwed mine up. Otherwise the staff of the hotel was nice and Karla at the front desk was very accommodating. I would stay here again.

Loved the free shuttle to town, the drink coupons and the pool area. Didn’t appreciate the parking fee after we chose this property for its free parking claim on orbitz. Also, our resort fee was supposed to be 25/day but there were a bunch of daily taxes added in which brought the price up. Our package was supposed to have included all taxes and fees so I’m not sure why we charged this tax again.

The staff is what makes this place great the facilities are a bit tired looking but I am willing to overlook that

Awesome!!

Overall, the property was nice. We had a car, so we did not need to be by the main attractions, We liked that we got upgraded to poolside. However, the TV in the room did not work and the carpet was stained & dirty… it could use a good wash. Neither treadmills worked in the gym. Told the front desk staff and they were going to send someone to fix them, but no one showed.. For the money people spend for this hotel, such items should be taken care of right away. Thankfully we only stayed one night there. Will probably stay somewhere else next time we are in key west.

loved that it had the shuttle to go downtown !

Nice place

Always a great stay.

The room smelled, overpriced hotel, far away from everything, at the Highway entrance, the pics don’t reflect the actual hotel, bartender leo very nice guy and free breakfast was good, but it wasn’t given to us, I had to asked for it, it’s all about making a profit, $15 parking per day to leave your car in their back yard, totally ridiculous

Would not recommend this place for the price ..No hot water Pool bar was closed for $500 a night I would expect a lot more

Generic motel strategy without many pleasant surprises. Nice interiors. Pool was closed.

Seemed old but clean. Didnt feel the value was there.

N Roosevelt Blvd Key West FL

Hotel highlights

  • Free in-room wired Internet
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in New Town, Hilton Garden Inn Key West / The Keys Collection is within 2 miles (3 km) of popular attractions such as Key West Golf Club and Key West Art and Historical Society. This 141-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

Guests can expect free wired Internet and 37-inch LCD TVs. MP3 docks, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.


Property features

Built in 2016, the brand new Hilton Garden Inn Key West / The Keys Collection offers an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 14.95 per day, and there's also an area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Key West / The Keys Collection

Everyone (18) Couples (12) Family (15)
3
Partner Couples

It was a last minute booking, and we had to check in late. The staff was extremely helpful and friendly! Room-cleanliness and Breakfast were rather disappointing.

By on Dec 20, 2022

Review comment responded on Dec 21, 2022

Good Morning Charles,Thank you for your kind feedback on our staff, Im sorry to hear the room and breakfast are were not up to your expecations and we will look into this matter.

2
Partner Couples

Noisy, expensive, remembers me on a motel. Free drink for each day is cool. Some guys liked the whirlpool very much in the evening with their drinks.

By on Oct 26, 2022

Review comment responded on Oct 31, 2022

Thank you for your feedback.

4
Partner Couples

Rooms were clean and nice and the staff was amazing!

By on Oct 17, 2022

Review comment responded on Oct 18, 2022

Thank you for your feedback!We hope to see you again!

4
Friends

The property was clean and staff were all great. I was hoping a better view and it was crowded

By on Aug 26, 2022

Review comment responded on Aug 26, 2022

Good Morning Abby,Thank you so much for your feedback on our wonderful staff!We hope to see you again during our slow season hopefully!

5
Everyone

By on Aug 22, 2022

4
Family

We liked the cleanliness of the rooms and surrounding areas. It was convenient and our first stay in Key West. We would steer clear of Terry the concierge. He thought he was knowledgeable but he was not. He told us not to go to the Hemingway house because nothing of Hemingway's was there. NOT TRUE! And his map skills need some fine tuning. Also, he shouldn't talk and make reservations, he screwed mine up. Otherwise the staff of the hotel was nice and Karla at the front desk was very accommodating. I would stay here again.

By on Jul 12, 2022

Review comment responded on Jul 14, 2022

Thank you so much Samantha for your feedback we greatly appreciate it and we will let Karla Know!

4
Family

Loved the free shuttle to town, the drink coupons and the pool area. Didn’t appreciate the parking fee after we chose this property for its free parking claim on orbitz. Also, our resort fee was supposed to be 25/day but there were a bunch of daily taxes added in which brought the price up. Our package was supposed to have included all taxes and fees so I’m not sure why we charged this tax again.

By on May 4, 2022

Review comment responded on Jul 1, 2022

Thank you so much for your feedback we greatly appreciate it!

5
Everyone

The staff is what makes this place great the facilities are a bit tired looking but I am willing to overlook that

By , from st clairsville on Apr 7, 2022

5
Family

Awesome!!

By on Mar 11, 2022

4
Partner Couples

Overall, the property was nice. We had a car, so we did not need to be by the main attractions, We liked that we got upgraded to poolside. However, the TV in the room did not work and the carpet was stained & dirty… it could use a good wash. Neither treadmills worked in the gym. Told the front desk staff and they were going to send someone to fix them, but no one showed.. For the money people spend for this hotel, such items should be taken care of right away. Thankfully we only stayed one night there. Will probably stay somewhere else next time we are in key west.

By on Mar 3, 2022

Hilton Garden Inn Key West,The Keys Collection

3850 N Roosevelt Blvd, Key West, FL 33040
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