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Hilton Garden Inn Key West / The Keys Collection

3.5 star property

Choose dates to view prices

Photo gallery for Hilton Garden Inn Key West / The Keys Collection

Outdoor pool, open 6:00 AM to 10:00 PM, cabanas (surcharge)
View from room
Lobby
2 restaurants, breakfast, lunch, dinner served; American cuisine
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3850 N Roosevelt Blvd, Key West, FL, 33040
  • Place, Key West Tropical Forest and Botanical Garden
    ‪7 min walk‬
  • Place, Key West Golf Club
    ‪12 min walk‬
  • Place, Key West Naval Station
    ‪4 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(57 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(55 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

View from room

Room, 1 King Bed, Non Smoking, Balcony

7.2 out of 10
Good
(28 reviews)
  • City view
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area | 38-inch LCD TV with premium channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 285 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

7.8 out of 10
Good
(7 reviews)
  • 285 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(15 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(7 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Pool View

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking, Pool View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed

8.8 out of 10
Excellent
(43 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Comfort Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 Kg W/in-Room Drinks-Snacks/Sofabed/Micro/Fr

  • Sleeps 3

King Room with Balcony

  • Sleeps 2

One Bedroom King Suite with Sofabed

  • Sleeps 3

1 King Hearing Accessbl W/Sofabed/Fridge/Micr

  • Sleeps 3

Mobility Hearing Accessible King Room with Bathtub

  • Sleeps 2

1 King Hearing Acessible W/Micro/Fridge

  • Sleeps 2

Mobility Hearing Accessible Two Queen Room with Bathtub

  • Sleeps 4

Guest Room With 2 Queen Beds And Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 4

View all photos for Premium Single Room, 1 King Bed, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Single Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Room, 2 Queen Beds, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Double Room, 2 Queen Beds, Garden View

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 2 Queen Beds

  • Partial ocean view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Studio

  • Sleeps 3

King Room Poolside with Sofabed

  • Sleeps 3

Partial Gulf View Premium Two Queen Room

  • Sleeps 4

Garden View Premium King Room

  • Sleeps 3

Garden View Premium Two Queen Room

  • Sleeps 4

2 Queen Beds With Microwave And Fridge

  • Sleeps 4

Studio With 1 Queen Bed, Sofabed, Microwave And Fridge

  • Sleeps 2

Queen Room

  • Sleeps 2

2 Queens with in-Room Drinks-Micro/Refri

  • Sleeps 4

Two Queen Room Poolside

  • Sleeps 4

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About the neighborhood

Key West

Located in New Town within a short walk of Key West Tropical Forest and Botanical Garden, Hilton Garden Inn Key West / The Keys Collection is within 2 miles (3 km) of other popular sights such as Key West Golf Club. This 141-room, 3.5-star hotel has 2 restaurants along with conveniences like an outdoor pool and a gym.

What's nearby

  • Key West Tropical Forest and Botanical Garden - 7 min walk - 0.4 miles
  • Key West Golf Club - 12 min walk - 0.7 miles
  • Fort East Martello Museum and Gallery - 4 min drive - 1.7 miles
  • Key West Art and Historical Society - 4 min drive - 1.9 miles
  • Key West Naval Station - 4 min drive - 1.7 miles

Getting around

  • Key West Intl. Airport (EYW) - 4 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪El Siboney Stock Island - ‬3 min drive
  • ‪Wendy's - ‬16 min walk
  • ‪Bad Boy Taqueria & Tequila - ‬4 min drive
  • ‪Toasted Coconut - ‬5 min walk

About this property

Hilton Garden Inn Key West / The Keys Collection

Guests staying at Hilton Garden Inn Key West / The Keys Collection enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 15 per day, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a hot tub, meeting rooms, and a business center.
Guests can expect free wired internet and 38-inch LCD TVs. MP3 docks, microwaves, and coffee makers are other standard amenities. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (USD 15 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Salty Lime Cabana Bar
  • The Garden Grille

Things to do

  • Bicycle rentals
  • Golf
  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 38-inch LCD TV with premium channels
  • MP3 dock
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay (maximum USD 125 per stay), plus a deposit of USD 250 per stay
  • Dogs and cats only
  • 2 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 28.13 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 18 for adults and USD 12 for children
  • Uncovered self parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Key West Keys Collection Hotel
Hilton Garden Inn Keys Collection Hotel
Hilton Garden Inn Key West Keys Collection
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Hilton Garden Inn Key West / The Keys Collection Hotel Key West

Frequently asked questions

Is free cancellation available at Hilton Garden Inn Key West / The Keys Collection?

Hilton Garden Inn Key West / The Keys Collection provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hilton Garden Inn Key West / The Keys Collection?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Key West / The Keys Collection on Apr 19, 2026 start from $277, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hilton Garden Inn Key West / The Keys Collection?

This hotel is situated in New Town within a short 10-minute walk of Key West Tropical Forest and Botanical Garden and also 16 minutes on foot from Regal Key West. You'll also find Florida Keys Beaches and Duval Street within a short drive.

Will I be able to park at Hilton Garden Inn Key West / The Keys Collection?

Yes, secured parking is offered for USD 15 per day with in/out privileges. Though parking is available on request, accessible parking and electric car charging are also available.

Does Hilton Garden Inn Key West / The Keys Collection feature a casino on the premises?

No, Hilton Garden Inn Key West / The Keys Collection doesn't have a casino.

Is there an indoor pool at Hilton Garden Inn Key West / The Keys Collection?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 6:00 AM and 10:00 PM.

Is Hilton Garden Inn Key West / The Keys Collection a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does Hilton Garden Inn Key West / The Keys Collection have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hilton Garden Inn Key West / The Keys Collection have a restaurant with a breakfast menu?

Yes, Hilton Garden Inn Key West / The Keys Collection has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Hilton Garden Inn Key West / The Keys Collection allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hilton Garden Inn Key West / The Keys Collection for a fee of USD 75 per accommodation, per stay. A deposit of USD 250 per stay is collected.

Are there connecting rooms at Hilton Garden Inn Key West / The Keys Collection?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hilton Garden Inn Key West / The Keys Collection?

The closest major airport to Hilton Garden Inn Key West / The Keys Collection is Key West Intl. Airport (EYW), which is 1.7 mi away (4 minutes by car).

Can I book a room with a balcony at Hilton Garden Inn Key West / The Keys Collection?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or garden views.

Hilton Garden Inn Key West / The Keys Collection Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 580 out of 1205 reviews
Rating 8 - Good. 263 out of 1205 reviews
Rating 6 - Okay. 175 out of 1205 reviews
Rating 4 - Poor. 88 out of 1205 reviews
Rating 2 - Terrible. 99 out of 1205 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Brent

Liked: Staff & service
Disliked: Amenities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness
Qqq
Stayed 2 nights in Dec 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Loved the shuttle to downtown.
Stayed 2 nights in Dec 2025

10/10 Excellent

Harikrishna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel to stay
Stayed 2 nights in Dec 2025

2/10 Terrible

Mahesh

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Min

Traveled with family
Disliked: Property conditions & facilities
We were charged $15 per day for parking a car and $25 per day per room for resort fee which includes shuttle to downtown Key West. However, we didn’t get chance to take the shuttle because they didn’t have enough seats for the time we like to go to downtown. We paid the additional fees for nothing
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Stayed 3 nights in Dec 2025

10/10 Excellent

Peng

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel’s a bit old, but it’s super quiet and really clean The staff are awesome—always happy to help with anything you need. The pool is a great bonus, and the location makes it easy to get around. Overall, it’s a comfy spot for a relaxing stay
Stayed 2 nights in Dec 2025

2/10 Terrible

Ramiro, Sunny Isles

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a confirmed reservation booked over one month in advance for Christmas and planned family events around this stay. After driving 7 hours to Key West, I arrived one hour before check-in and was informed that my reservation had been canceled without any notice. The staff claimed they tried to call me five hours earlier, but my phone never rang, and I received no voicemail, email, or message. Despite explaining that it was Christmas Day and that all hotels were fully booked, the manager offered no assistance, no alternative hotel, and no solution. I was effectively left on the street on Christmas with my family and two dogs. This was extremely disappointing and stressful A confirmed reservation should never be canceled without proper communication—especially during a major holiday. I would not recommend this location and will not be returning.
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was amazing would highly recommend
Stayed 3 nights in Dec 2025

10/10 Excellent

Tapas

Stayed 2 nights in Dec 2025

4/10 Poor

Darrin

Stayed 3 nights in Dec 2025

6/10 Okay

Tatjana

Traveled with group
The offer on Expedia is misleading due to the images being photoshopped and edited. My personal opinion. Receptionist upon check in was very kind, generous, detailed with all the info and very helping, professional. The property stands right on the main road, you will heat a lot of siren noise day and night. The hotel offers shuttle service to downtown, which is a great convenience. The property however and its furniture and fixtures is outdated, none of the Housekeepers spoke English. Buildings are not numbered and therefore was not easy to locate the room. Free parking in the property was a great option. All the rooms and furniture need a signifficant remodeling. I requested to be relocated to another room due to the pull out couch being a pile of dust but not one person got back to me to at least communicate that it was not possible. That was a no no for me to stay ever again.
Stayed 1 night in Dec 2025

8/10 Good

Mai

Stayed 2 nights in Dec 2025

8/10 Good

Jaya Raj Peter Amruth Raj

Liked: Cleanliness, staff & service
The staff was very helpful.
Stayed 2 nights in Dec 2025

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was not what I expected but still okay. The desk staff was not helpful about explaining costs and fees.
Stayed 2 nights in Dec 2025

10/10 Excellent

Boyd

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, Theodore at the front desk was very helpful and kind and went on and on the call of duty, kitchen, staff, and the waitress in the breakfast area was very kind and everything was delicious and it was very clean and orderly
Stayed 1 night in Dec 2025

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly at check in. The room itself was very average for the price and the location was not great. Although the shuttle was convenient
Stayed 1 night in Dec 2025

4/10 Poor

Robert

Traveled with partner
Liked: Property conditions & facilities
Housekeeping was terrible. They didn’t speak English. Hard tell tell them what was wrong. Was supposed to leave 2 waters a day. Left room unlocked one day. No coffee cups for 2 days of the seven days. Didn’t refill the body wash bottle. Didn’t clean Floor for 3 days. Air conditioning didn’t work for 2 days. Finally put in new one on the third day. We were very disappointed in the whole experience. Asked to have clean towels and housecleaning women came in late with a bad attitude.
Stayed 7 nights in Dec 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff was very helpful
Stayed 1 night in Dec 2025

4/10 Poor

Sheena

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Never saw the pool area, it was pouring. Area between parking and elevator very dark and sketchy. Charged a $40 early check-in fee despite it being terrible weather and the room already having been cleaned and ready. Parking charge extra. Room was dated, coffee maker broken. Very disappointing experience.
Stayed 1 night in Dec 2025

10/10 Excellent

JULIE, Grafton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was amazing. The hotel is clean and in a wonderful location. They offer a free shuttle to the main area near Duval Street which is super convenient. We would definitely stay here again. Oh and we were here celebrating my birthday and they left us a bottle of champagne and a cute card in our room, it totally made my day.
Stayed 4 nights in Dec 2025

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