Skip to main content
Beginning of main content

Hilton Garden Inn Key West,The Keys Collection

3.5 out of 5.0

Recent guest reviews

The service was awesome and the staff was great the place was very clean everybody was very helpfull

Hotel is beautiful. Perfect for family with kids. Location is a little bit far from the central location.

everything was fine till checkout and 16$ parking fee ,come on

Everything was great till I was checking out and found out that they charging 16$ for parking ?? It's their own parking ,it's not a valet South Beach Miami ,c'mon ,plus (which I don't mind but some people might ) hotel is located next to busy street and it's pretty loud , especially day time

Great facility, friendly service, prompt responses

Joseph at check in was wonderful. All staff encounters were great.

Friendly staff. Room was always cleaned well. The carpet area though seemed old as it was pretty stained. Overall hotel did not seem to be at the caliber of most Hilton Garden Inns. The bed was a rock!

First night they were over sold didn’t have the room we had reserved. When addressed with hotel staff and their lack of caring, their response was do you want me to cry (very condescending). Had to change rooms after the first night. Ok after that. Only nice thing is the pool. Will not stay here again.

It has been a nice experience and the breakfast was wonderful.

Outside the room was dirty. Inside was nice and clean. The bed was very hard and the shower was narrow. The refrigerator frozen our things.

The power went out three times during the night. No backup generator. It was August and hot and muggy all night with no AC. People standing outside the doors talking until 2am. At 4am awoke to an argument and a male yelling "help police." Talked to desk person next day. She could care less. Didn't offer anything to make last day any better. Felt brushed off. Also, appeared less interested in whether we had good service because we booked through Orbitz and not directly with them even though I'm a Hilton Honors member. Just rude for an expensive hotel. Expected better

Hotel seemed outdated initially via website photos but inside was updated, luxurious and included many wanted amenities. Extremely clean as well all around.

We had a delightful time, the rooms are smaller but sufficient. No free continental breakfast. Great pool & bar. The pool looks much bigger in the pictures than it is! Very friendly staff. 4-5 miles from Duval Street. The beds had the Hilton Bedspreads but not the same comfort. For the price I paid I expected more-this 5 day trip cost more than a week in The Dominican Republic! Would I return - don’t know!

Food at restaurant didn’t hit the spot. We ordered specials but it wasn’t good.

Hotel highlights

  • Close to Key West Golf Club
  • Free in-room wired Internet
  • Onsite dining
  • Outdoor pool

Key West Golf Club is within a mile (2 km) of Hilton Garden Inn Key West,The Keys Collection, and other popular sites like Key West Art and Historical Society are within a couple of miles (3 km). This 141-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

37-inch an LCD TV are available for entertainment, and guests can stay connected with free wired Internet. Other standard amenities include an MP3 dock, a sofa bed, and a refrigerator.


Property features

Renovated in 2016, Hilton Garden Inn Key West,The Keys Collection features an outdoor pool, a fitness center, and a business center. If you drive, self parking is USD 14.95 per day, and there's also an area shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed with Sofabed, Accessible, Non Smoking (Hearing)

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Pool View

King 1 | Sleeps 2

Guest reviews for Hilton Garden Inn Key West,The Keys Collection

Everyone (30) Couples (2) Family (4)
4
Everyone

By on May 13, 2019

Review comment responded on May 15, 2019

Thank you so much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay at our hotel. Your feedback will be shared with our staff and team leaders.

5
Partner Couples

The service was awesome and the staff was great the place was very clean everybody was very helpfull

By on Apr 19, 2019

Review comment responded on Apr 19, 2019

Thank you so much for such a great feedback, it means a lot to us. We do our best every day to make sure our guest have an amazing experience. We hope that we will see you again very soon.

5
Families Family with small children

Hotel is beautiful. Perfect for family with kids. Location is a little bit far from the central location.

By on Apr 13, 2019

Review comment responded on Apr 15, 2019

We are happy to hear that you enjoyed your stay. Thank you for the review, we appreciate all of your feedback!

4
Everyone

By on Mar 24, 2019

Review comment responded on Apr 2, 2019

Thank you for your recent stay. We appreciate your business.

4
Everyone

By on Mar 7, 2019

Review comment responded on Apr 2, 2019

Thank you for your recent stay. We appreciate you staying with us.

4
Everyone

By on Feb 27, 2019

Review comment responded on Apr 2, 2019

Thank you for your recent stay. We appreciate your business.

4
Everyone

everything was fine till checkout and 16$ parking fee ,come on

By on Feb 14, 2019

Review comment responded on Feb 15, 2019

We are sorry to hear that you are disappointed in the parking fee. We appreciate all of your feedback.

3
Family with small children Families

Everything was great till I was checking out and found out that they charging 16$ for parking ?? It's their own parking ,it's not a valet South Beach Miami ,c'mon ,plus (which I don't mind but some people might ) hotel is located next to busy street and it's pretty loud , especially day time

By on Feb 12, 2019

Review comment responded on Apr 1, 2019

Thank you for your review. We appreciate all of your feedback.

5
Families Partner Couples Families

Great facility, friendly service, prompt responses

By on Feb 11, 2019

Review comment responded on Feb 15, 2019

Thank you for the review. We appreciate all of your feedback.

4
Everyone

Joseph at check in was wonderful. All staff encounters were great.

By on Jan 14, 2019

Review comment responded on Jan 15, 2019

That is great to hear! We appreciate your feedback!

Hilton Garden Inn Key West,The Keys Collection

3850 N Roosevelt Blvd, Key West, FL 33040