Love Hilton for the digital key and check in/out. Easy in, easy out.
The person at the check in wasn’t friendly but other that everything was fine. Breakfast is very expensive though. Housekeeping staff was on point!
Was in the area for a Hollywood Bowl concert...10 minute walk back to the hotel from my seat!
I did not have a welcoming experience of the location from the staff. I did have to find my own car with valet while they did expect a tip. The room smelled like cigarettes.
Elevator was broken. One was working but omg, slow. Took nearly 20 minutes at one time to get in. Not only was there no option to use the stairs, but overall stay was sub-par for the price. We have stayed at $70 hotels in Vegas that put this place at over $200 a night to shame as far a service and conscience. Will not stay here again.
the location is great and property is pretty clean. the website is inaccurate stating the restaurant and bar are open when in fact they are both closed. no glassware in rooms or even available. staff was hit or miss. our checkout agent was kind and heard us out, but otherwise staff seemed to be not so knowledgeable and valet looked sloppy and rude. mini fridge in room did not work and spoiled our perishables. i will be looking at other brands in the future.
Do not stay at this hotel. They blame all of their ineptitude and lack of hospitality on “Covid”. Trey is the worst, most pretentious, ‘too good for his job’ hotel manager I’ve even come across. Do yourself a favor and avoid.
This place is filthy, I was very disappointed that upon arrival the receptionist stated that there were not cleaning during my stay because of COVID-19 if I will know ahead of time before booking, I will not choose this hotel. I have to ask a housekeeper who pass by my room for free towels and if she can take my garbage out of my room, she was nice to offer me to clean my room if I wish, but I have to call the front desk to be able to authorize it. I called the morning before requesting this service and I was denied. My room smells like marijuana the odor came from the bathroom vents, since my bathroom didn’t have the fan working. Very disappointed with Hilton that they still using the CoViD restrictions as a excuse to save money in sanitation and. Cleaning. Never used Hilton again. Good bye to my Hilton Honors!
its a convenient location to universal studios.
Everthing was ok to my needs except theInternet WIFI. Was really slow and could not conect my personal devices.
The rooms are clean and in good condition. Bed, linens, and pillows are very comfortable. Room size is very accomodating.
Hotel was very clean. Location was great. Staff was friendly and helpful.
we were within walking distance to downtown hollwood
The location is very good and the hotel is clean but had a very bad experience with the staff at check out. I was in LA for only one day and my return flight was at 6PM. There were two people at front desk when I was checking out at 9AM. I told them that I’m checking out now and returning my room keys but asked them if I can leave my luggage and pick up around 4PM since my flight is in the evening. Both of the front desk employees were very rude and told me that I can’t leave my luggage at the hotel after I check out due to Covid! They said that I can leave my luggage in the room but have to come back and pick it up before noon I told them that it doesn’t make any sense and I understand that I have to leave the room before room but they should be able to hold my luggage somewhere so I can come later and pick it up on my way to airport I told them my flight is in the evening and I can’t walk with my luggage all day in LA They didn’t care at all I told them I will call Hilton customer service and stepped outside the lobby to make the phone call A minute later the guy came outside and told me that they can keep my luggage! I then walked inside and gave my luggage to the other front desk employee which I can tell from her face that she wasn’t happy at all! It just didn’t make any sense why they gave me such a hard time to hold my luggage for a few hours eventhough I told them several times that my flight is in the evening and I’m in LA only for one day
Located in Hollywood, Hilton Garden Inn Los Angeles/Hollywood is within a 10-minute walk of popular sights such as Hollywood Walk of Fame and Hollywood Boulevard. This hotel has 160 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe.
Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Hilton Garden Inn Los Angeles/Hollywood, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 45 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Robert, it's wonderful seeing this 4-star rating for Hilton Garden Inn Los Angeles/ Hollywood. We're glad that your experience was satisfactory. Do consider sharing more details next time so we can ensure we leave no stone unturned in delivering a fantastic stay. Looking forward to your return visit.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
We appreciate you sharing your concerns with us, Norms.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Love Hilton for the digital key and check in/out. Easy in, easy out.
Thanks for the amazing rating, Nicole!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Los Angeles/ Hollywood!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Thank you for the amazing rating, Sheila!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Los Angeles/ Hollywood soon!Thanks again for leaving your feedback!From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
The person at the check in wasn’t friendly but other that everything was fine. Breakfast is very expensive though. Housekeeping staff was on point!
Thank you for sharing your feedback, Jack.We're glad to hear you enjoyed our housekeeping staff. We truly value your feedback and we'll address your concerns with our breakfast service with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town.Thank you for taking the time to share.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Was in the area for a Hollywood Bowl concert...10 minute walk back to the hotel from my seat!
I did not have a welcoming experience of the location from the staff. I did have to find my own car with valet while they did expect a tip. The room smelled like cigarettes.
Thank you for taking the time to share your feedback, Erick.We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We apologize that you experienced an odor in your room during your stay with us. We hold ourselves to a higher standard so we'll address your concerns with our housekeeping team moving forward.We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Elevator was broken. One was working but omg, slow. Took nearly 20 minutes at one time to get in. Not only was there no option to use the stairs, but overall stay was sub-par for the price. We have stayed at $70 hotels in Vegas that put this place at over $200 a night to shame as far a service and conscience. Will not stay here again.
Dear James, thank you kindly for the review. I'm sorry to see you had a less than pleasant stay. Unfortunately, only the one elevator is operational at the moment while the elevator service company awaits the proper part. We certainly understand the frustration there. Please know our rates are very reflective and competitive in the market (and we know Vegas can have some great deals). Hopefully you'll give us another chance in the future when you're in the area so we can Make It Right!
Richard, thank you for taking the time to rate your stay at Hilton Garden Inn Los Angeles/Hollywood. We're thrilled you had a great experience. We value your feedback and hope to welcome you back again soon.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel