Hampton Inn by Hilton Guadalajara/Expo3.0 out of 5.0
Recent guest reviews
I’ve stayed at Fiesta Americana, Hilton, Westin, Howard Johnson and two other hotels in Guadalajara and Hampton GDL Expo of the best overall. The rate is usually the best and the hotel is better, cleaner and nicer than the others and the rate is better. In addition several employees went above and beyond their normal day to day to help me and make my stay enjoyable. Fernanda, Alex, Christian, Antonio, Gilberto and Meztli are awesome. From check in to check out they made my two separate stays awesome!
I came to Guadalajara for business and I needed a place with easy access to the airport and to ITESO and UDG. I arrive at the airport at 8:15am and had a meeting at ITESO at 10 am. My original plan was to drop my luggage at the hotel and then go to my meeting. To my surprise my room was ready so I could leave my stuff there. I also got a free bottle of water and a coupon for two beers that I could use that night (between 6 and 8) at their lobby bar. The service was excellent and their room was very clean and confortable. I will come back to this hotel again.
While away from my room, the hotel maid went through my luggage and stole my jewelry. The hotel and Hi,ton Corporation did absolutely nothing to resolve the issue. Rooms are dirty, free breakfast was terrible and management team have terrible service support
My reservation was cancel even though I called ahead of time to make them aware of a late check in and also utilizing my Hilton app and also selecting late check in. Didnt even got an apology for it and instead was given a room right on the street side
Hotel is very clean and is located near expo. Good restaurants near by and 2 supermarkets very close by to get almost anything u need. Breakfast is tasty with something different everyday. Two complementary drinks during our stay which I was surprised (beer, wine, or soft drink) Will definitely return
Friendly and prompt staff,Very clean room, great water pressure for a Mexican hotel, AC worked well, close to markets and a mall. Good Mexican breakfast options along with the regular breakfast items. Rooms are bit small but furnished nicely, good complimentary internet, convenient covered parking. Small elevators but they worked well even though they were slow.
Very clean and spacious room to stay in. Complimentary breakfast was great and the location was good. Had to call front desk three times in order for them to fix the tv, but everything else was awesome.
Bed not even, Shower head all plugged up, doesn't adjust height or angle, elevators slow to close, desk service efficient and friendly, breakfast not up to par, no good fruit selection, watery eggs. In general an OK place to stay but not really a good example of Hilton/Hampton standards. Would not recommend to others.
They overcharge you by giving a quote in dollars then they apply their own exchange rate, which is a lot higher, making the room more expensive than.... .... It is an old hotel that is not taken care off. They overcharge you by giving a quote in dollars then they apply their own exchange rate, which is a lot higher, making the room more expensive than
Called from airport never answer phone, when finally answered placed on hold and hung up on, the shuttle was always booked for non airport use, they need to establish a airport schedule as the only reason booked was for shuttle, would have booked at full service Hilton if I would have known.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 746 reviews