Extended Stay America Suites Grand Rapids Kentwood

Tried to cancel prior to deadline, was on hold, then connected after deadline cancellation, was still billed. Poor customer service. Will not be using Orbitz anymore due to lack of concern for issue/willingness to help.

They changed me after I cancelled which I never said then when I called they didn’t answer at first then when they did they were very rude

For a non smoking hotel it sure smelled like cigarette smoke.

I liked the neighborhood the hotel is located. Close to stores and restaurants

It was nice having a kitchenette however it was empty and the microwave was dirty

Out of date and not that clean. .........$:&;’DMD DMD d

Very clean place and polite staff. I loved it I was at peace the perfect getaway

It was run down, smelled bad, the parking lot was not cleared (full of ice and snow), and it didn’t feel particularly safe. Very noisy at night. Close to shopping and necessities though.

Our room was clean and quiet. The front desk girl was very knowlegable regarding city attractions. I will stay again.

We made reservations at this hotel because there was limited availability across the Grand Rapids area due to GVSU & DU graduations. Although we called ahead to inform hotel staff that we'd be arriving late our first evening, we were instantly disappointed to learn that we would be sleeping in queen bed rooms, even though we reserved and pre-paid for king bed rooms. To top it off, one of the rooms smelled terribly of smoke, but apparently there were no other rooms to move us to. Free breakfast is nothing more than a cup of coffee/tea and a muffin - contrary to what we expected. I will add that the rooms we got for our second night were what we reserved, beds and rooms were clean, and the hotel compensated our disappointment from the first night by charging a reduced rate for our 2 double bed room. We won't be returning and learned the hard way to reserve rooms early for a busy Grand Rapids area graduation weekend.

Hotel staff wasn’t always available, fire alarm went off at 2:00 in the morning forcing us to leave our room for about an hour to wait in the lobby and outside until firefighters arrived to clear smell of smoke

Worst hotel ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

No wake up calls click didn't work staff left note for wake up call on computer and no one read it...fridge so loud

We were extremely satisfied with the accommodations. The only thing we didn't know about was there was no daily cleaning and replacement of the towels etc. However that didn't take away from the helpful staff etc. We would definitely come back should the occasion arise.

There were not sheets in my bed the first night. When I went to the desk to inquire, the lights were off and there was not an employee to be found. The next day, I explained I did not have sheets and the desk personnel handed me a sheet and told me to make the bed myself. My bathroom towels were also left on the floor in a pile and never replaced. I ended up having to use my new sheet as a towel as nothing else was dry. These problems were in addition to the the musty smell of my room. Must have been due to the horrible housekeeping.

Lots of people smoking in their rooms...can smell it as a non smoker. But staff was kind and I slept well.

i found this hotel at last and they have available rooms, everything clean.. Was the best weekend

it was good and it went well and the rooms were cleaned and good

Our one night stay was not worth the money spent. There are other hotels in the same area, I would recommend checking with them first. The lobby had a musky odor - the first sign. The room was clean, but it lacked kitchen utensils (wasn't notified that I had to request them), but also was missing drinking cups, coffee maker, and ice bucket - normal things found in a hotel room. The Grab-n-Go breakfast was not worth the effort to walk downstairs for - it was a tray of muffins. Do not recommend booking your stay here.