Facility is not new looks like but cleaned enough. To consider the value paid, it is good for me. Breakfast was coffee, two kinds of muffin, snack bar, etc. only but enough for me.
Orbitz had overbooked, so I had no room. Fortunately, the staff was s o excellent that they cleaned a room that had not been done by the housekeepers so I could stay. EXTREME thanks to the managers; not so good on behalf of Orbitz!
Nothing especially good. There was no coffee in the room. There were no USB charging ports in the room. There was no water glass in the room. The 'breakfast' was granola bars, cellophane wrapped mini muffins, oatmeal packets and really bad coffee. For $100 I expected much more.
Pros - affordable, good parking, full size refrigerator. Front desk staff was super nice, got us checked in quickly and checked out just as fast. One of my friends got lost without his phone and the front desk person was so nice to get them in touch with me. So very thankful for that. Cons - the air conditioner was VERY load. Made horrible noises every time it came on. There was a weird smell in the room. The room was outdated and could use some remodeling. The blankets on the beds were paper thin. The shower water did not get very hot.
Everything. Was. Great
Tried to cancel prior to deadline, was on hold, then connected after deadline cancellation, was still billed. Poor customer service. Will not be using Orbitz anymore due to lack of concern for issue/willingness to help.
They changed me after I cancelled which I never said then when I called they didn’t answer at first then when they did they were very rude
For a non smoking hotel it sure smelled like cigarette smoke.
I liked the neighborhood the hotel is located. Close to stores and restaurants
It was nice having a kitchenette however it was empty and the microwave was dirty
Out of date and not that clean. .........$:&;’DMD DMD d
Very clean place and polite staff. I loved it I was at peace the perfect getaway
It was run down, smelled bad, the parking lot was not cleared (full of ice and snow), and it didn’t feel particularly safe. Very noisy at night. Close to shopping and necessities though.
Our room was clean and quiet. The front desk girl was very knowlegable regarding city attractions. I will stay again.
We made reservations at this hotel because there was limited availability across the Grand Rapids area due to GVSU & DU graduations. Although we called ahead to inform hotel staff that we'd be arriving late our first evening, we were instantly disappointed to learn that we would be sleeping in queen bed rooms, even though we reserved and pre-paid for king bed rooms. To top it off, one of the rooms smelled terribly of smoke, but apparently there were no other rooms to move us to. Free breakfast is nothing more than a cup of coffee/tea and a muffin - contrary to what we expected. I will add that the rooms we got for our second night were what we reserved, beds and rooms were clean, and the hotel compensated our disappointment from the first night by charging a reduced rate for our 2 double bed room. We won't be returning and learned the hard way to reserve rooms early for a busy Grand Rapids area graduation weekend.
Hotel staff wasn’t always available, fire alarm went off at 2:00 in the morning forcing us to leave our room for about an hour to wait in the lobby and outside until firefighters arrived to clear smell of smoke
Worst hotel ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No wake up calls click didn't work staff left note for wake up call on computer and no one read it...fridge so loud
We were extremely satisfied with the accommodations. The only thing we didn't know about was there was no daily cleaning and replacement of the towels etc. However that didn't take away from the helpful staff etc. We would definitely come back should the occasion arise.
There were not sheets in my bed the first night. When I went to the desk to inquire, the lights were off and there was not an employee to be found. The next day, I explained I did not have sheets and the desk personnel handed me a sheet and told me to make the bed myself. My bathroom towels were also left on the floor in a pile and never replaced. I ended up having to use my new sheet as a towel as nothing else was dry. These problems were in addition to the the musty smell of my room. Must have been due to the horrible housekeeping.
Located in Kentwood, Extended Stay America Suites Grand Rapids Kentwood is within a 10-minute stroll of sights such as Centerpointe Mall and Orbit Room. The 104 rooms at this hotel include kitchens, refrigerators, and microwaves.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
At Extended Stay America Suites Grand Rapids Kentwood, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
Facility is not new looks like but cleaned enough. To consider the value paid, it is good for me. Breakfast was coffee, two kinds of muffin, snack bar, etc. only but enough for me.
Orbitz had overbooked, so I had no room. Fortunately, the staff was s o excellent that they cleaned a room that had not been done by the housekeepers so I could stay. EXTREME thanks to the managers; not so good on behalf of Orbitz!
Dear Gary, thank you for choosing us for your visit to the city and posting your review. We're sorry for the issue with your booking site; however, it was our pleasure to accommodate you even on such short notice. We appreciate you highlighting the service provided by our staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest, and you're always welcome here.Sincerely,Hotel Management
Nothing especially good. There was no coffee in the room. There were no USB charging ports in the room. There was no water glass in the room. The 'breakfast' was granola bars, cellophane wrapped mini muffins, oatmeal packets and really bad coffee. For $100 I expected much more.
Dear Peter, thank you for being our guest. We apologize you were expecting an on-site dining facility. Our hotel is designed for guests staying multiple nights and desiring a home-like experience, so each suite has a fully equipped kitchen with everything you need for in-room dining. However, we are sorry the grab-and-go breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely,Hotel Management
Pros - affordable, good parking, full size refrigerator. Front desk staff was super nice, got us checked in quickly and checked out just as fast. One of my friends got lost without his phone and the front desk person was so nice to get them in touch with me. So very thankful for that. Cons - the air conditioner was VERY load. Made horrible noises every time it came on. There was a weird smell in the room. The room was outdated and could use some remodeling. The blankets on the beds were paper thin. The shower water did not get very hot.
Cora, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Everything. Was. Great
Tried to cancel prior to deadline, was on hold, then connected after deadline cancellation, was still billed. Poor customer service. Will not be using Orbitz anymore due to lack of concern for issue/willingness to help.
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience you had with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach them. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
They changed me after I cancelled which I never said then when I called they didn’t answer at first then when they did they were very rude
Thank you for your comments. We are sorry for the service you received from our associates and regret the disappointing stay you had. We have taken note of your feedback and have shared it with the appropriate individual so that it is not repeated again in the future. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
For a non smoking hotel it sure smelled like cigarette smoke.
Thank you for choosing to stay with us and for sharing your experience. We are sorry for the smoke odor you encountered while you were here. We have informed appropriate teams, and remedial steps will be taken accordingly. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
I liked the neighborhood the hotel is located. Close to stores and restaurants
Thank you for choosing to stay with us during your visit. We are delighted to hear you loved our convenient location close to restaurants and shops. However, we are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
It was nice having a kitchenette however it was empty and the microwave was dirty
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the kitchenette in your room. However, we are sorry for the cleanliness issue you experienced in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Dear Makoto, We are glad you found Extended Stay America clean and of good value for your stay. While our breakfast offerings may be simple, we are pleased they met your needs. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management