I booked a King bed, smoking room 7 months in advance. Confirmed the day before that we would be there. We show up to find they gave our room type to someone else. Instead, we got a double sized bed in a smoking room. Why even book the specific room type if it doesn't mean a thing? Disappointed.
Loved the location. Didn't get the room accommodations we reserved but rooms were side by side so that worked. Staff was a little put out when I asked to be moved to adjoining rooms and said there was home available. Hotel is aged and could use a little more attention to cleanliness but overall it ...
I thought the overall experience was satisfactory or good even however there were some glaring issues reflected in the ratings I gave. Firstly I want to say that the woman working the desk when we got there at 2:30 in the afternoon was very nice and accommodating. However, the woman who relieved ...
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The front desk staff and all of the staff were very nice and responsive. The hotel needs some upgrades such as carpet replacement and some modern equipment in the workout center. The pool is nice. We did not have sheets for the pullout couch for our son.
My experience was great the breakfast wasn't so good but our room and the rest of the service was excellent! I would advise you guys to upgrade on the breakfast and that's a sure way to bring in more visitors.
I loved the location had a good time why at hot springs
Convenient hotel, free parking, close to the park, attractions and restaurants.