Great stay
Room service not available because of lack of staff. Breakfast not that great.
Appreciated the comfortable beds and the clean rooms and hotel overall. Enjoyed the complimentary breakfast and appreciated the accommodating staff who honored my request for adjoining rooms.
Room was very dirty. Hair all over the shower and beds, in between the sheets. Doesn't instill a lot of confidence that I was safe if you can't even do the basics of cleaning during a pandemic. Not to mention the elevators were scary and doors wouldn't even close when we were checking out.
Stayed at this hotel when it was The Austin. Expected more by the photos online. Room was clean except for the dead ladybugs on the HVAC unit in the room & killed a roach. Room was very dusty as well. Bed super comfy.
This hotel was beautiful. Loved how close it was to Central. We were able to walk to all the shops and restaurants. We will definitely be back.
I liked the look of the room and hotel. Appearance wise, it did look very nice. Rooms appear updated along with the restrooms. Downfalls are, extremely slow elevators. There was a yellow stain on one ofnour comforters and a rusty looking stain that you can see under the bed sheet, so i lifted up the sheet and sww that it was stained onto the mattress. My floor was sticky, so I decided to use my kiddos baby wipes to wipe the floor. Then, I decided to use the wash clothes and wet it to "foot-wipe" the floors. Low and behold my wash clothes were brown and dirty (this was the first day we showed up). So, with my OCD butt, I took another wash cloth and pretty much hand wiped the floor; I had a 2 year old toddler and I wanted to be sure my room was clean because he was all over the floors, in the closet and so forth. My kleenex box had only 3 sheets. And to say the least... the parking garage was not very far, it was just around the corner, but lets say if I wanted to get something late at night out of the car... i didn't want to go walk out in the dark. Other than that, the rooms were live-able. I do like the fridge and the microwave!
Check in was safe, fast and easy. The room was clean as well.
HOTEL WAS JUST A FEW MINUTES WALK FROM ALL THE HISTORIC DISTRICT SHOPS AND RESTAURANTS.
Place had a nice facelift rooms were great. Elevators are slow at busy times. Morning buffet was just ok.
I really liked the bar area. Great music. Good location. The shuttle took us to the races and a local bar. It was nice not having to drive.
Hotel is good but the staff is absolutely not friendly
Everything was great the only problem was the elevators they are awfully slow and there's 3 of them
We used a valet tompsrk the car which was extra because parking was two blocks away
Hot Springs Convention Center is within a 5-minute walk of The Hotel Hot Springs while other popular sites like Hot Springs National Park are within a 15-minute stroll. This 196-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a 24-hour business center.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
The Hotel Hot Springs's 196 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 49-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.
Guests of The Hotel Hot Springs enjoy free WiFi in public areas, a 24-hour business center, and a terrace. Free parking is included with your stay. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Additional amenities include an ATM, a TV in a common area, and a porter/bellhop.
Great stay
Room service not available because of lack of staff. Breakfast not that great.
Thank you for sharing your comments. I do apologize you were not able to get room service. We will address this with our staff to help better serve our guests.
Appreciated the comfortable beds and the clean rooms and hotel overall. Enjoyed the complimentary breakfast and appreciated the accommodating staff who honored my request for adjoining rooms.
Thank you!
Room was very dirty. Hair all over the shower and beds, in between the sheets. Doesn't instill a lot of confidence that I was safe if you can't even do the basics of cleaning during a pandemic. Not to mention the elevators were scary and doors wouldn't even close when we were checking out.
Thank you for sharing your feedback regarding your stay. I do apologize about the room issues and these will be addressed immediately with our staff. Thank you for staying with us.
Stayed at this hotel when it was The Austin. Expected more by the photos online. Room was clean except for the dead ladybugs on the HVAC unit in the room & killed a roach. Room was very dusty as well. Bed super comfy.
Thank you for sharing your feedback. Your comments are important to us and will be shared with our staff. Thank you for staying with us.
Thank you for staying with us!
Thank you!
Thank you!
Thank you!
This hotel was beautiful. Loved how close it was to Central. We were able to walk to all the shops and restaurants. We will definitely be back.
Thank you!!
Thank you!