The customer service was great, I love how detailed they are
The staff was helpful. Several staff members did not wear face coverings, one had a cold and was very congested. The rooms need a total overhaul. Carpets were terrible in the room. The shower curtains, window curtains and the bathroom door handle had what I pray to God was chocolate on them. Just made me feel like door handles weren’t cleaned well between guests. For the price and brand name I expected cleanliness to be better. I have stayed in low budget hotels that were better.
Excellent service and great staff who was very friendly
The was great the front desk good the people service food did not ask for ID until they got to me and my wife that was no ok not very happy about that we are black the people that was white they did not ask for ID
Nice room, happy hour and a convenient walk to downtown
This hotel was AWESOME!!! The staff was excellent!!! It does need updating, but other than that...we WILL RESERVE AGAIN!!! We enjoyed our STAY SOOO MUCH!!!
Very nice, well lite and all within walking distance.
I stayed at this hotel hoping for a quiet getaway. The rooms in this hotel are not insulated at all. I could hear every word of the conversations happening in the rooms on either side of me. I was very disappointed as Embassy is usually a nice hotel chain. This one felt more like a cheap roadside motel.
Only thing I didn’t like was the noise level. You could hear people on both sides talking and kids being loud. Luckily, the bedroom had a door to block out the noise from the main room.
We went to our King Suite that was supposed to be ready. There was a Lysol sticker across the door that said it had been clean for our protection bc of covid. Upon entering the room we found a used bar of soap in the shower and the toilet was full of urine,feces and toilet paper. Obviously the room was not clean and there were no other rooms to move to so we had to wait in our room for someone to come clean it. I was very unsatisfied with the room after paying $175 for 1 night.
The hotel is well decrorated, however the blanket was very dirty. There was a bug black smudge on the blanket. After we changed to a new blanket, there were several different colored hairs on the new one. The bathtub was stuck with hair and water was draining very slowly. The shower curtain smelled nasty. There were very few options for breakfast, they didn't even have oats.
Felt very cozy just like at home:) Hotel had very good breakfast with a good variety of choices.
Embassy Suites by Hilton Hot Springs Hotel & Spa places you next to Hot Springs Convention Center and within a 10-minute stroll of other popular attractions like Hot Springs National Park. This 246-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a fitness center.
Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 246 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect to find WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are other standard amenities.
Guests of Embassy Suites by Hilton Hot Springs Hotel & Spa have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include conference space, a business center, and express check-in.
The customer service was great, I love how detailed they are
The staff was helpful. Several staff members did not wear face coverings, one had a cold and was very congested. The rooms need a total overhaul. Carpets were terrible in the room. The shower curtains, window curtains and the bathroom door handle had what I pray to God was chocolate on them. Just made me feel like door handles weren’t cleaned well between guests. For the price and brand name I expected cleanliness to be better. I have stayed in low budget hotels that were better.
Dear Anonymous, From social distancing, increased scheduled cleaning of public spaces, and changes to our amenities and services, we’re committed to protecting your wellbeing, so I'm very sorry that we let you down in this area. We value your feedback and do use it to foster improvements. Thank you for staying with us and we hope to provide a flawless experience on a return visit. Sincerely, Alicia Lavin General Manager
Dear Anonymous, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Alicia Lavin General Manager
Excellent service and great staff who was very friendly
We are happy you enjoyed your stay and look forward to your return!
The was great the front desk good the people service food did not ask for ID until they got to me and my wife that was no ok not very happy about that we are black the people that was white they did not ask for ID
Thank you for your helpful feedback. We aspire to offer the best possible service to every one of our guests adn we will work to improve this!
Nice room, happy hour and a convenient walk to downtown
We are glad you enjoyed your stay with us! Please come again soon!
I apologize that you were not satisfied with your stay. Our team attempts to make every stay above and beyond and in your case we did not. I hope that you give us another chance in the future.
This hotel was AWESOME!!! The staff was excellent!!! It does need updating, but other than that...we WILL RESERVE AGAIN!!! We enjoyed our STAY SOOO MUCH!!!
Thank you so much for your kind words. I am so happy that you enjoyed your stay at Embassy Suites Hot Springs. I look forward to your next visit with us!
Very nice, well lite and all within walking distance.
Thank you for choosing to stay at Embassy Suites Hot Springs. I'm glad that you enjoyed your stay and I look forward to your next visit.
I stayed at this hotel hoping for a quiet getaway. The rooms in this hotel are not insulated at all. I could hear every word of the conversations happening in the rooms on either side of me. I was very disappointed as Embassy is usually a nice hotel chain. This one felt more like a cheap roadside motel.
Thank you for choosing to stay with us. I apologize you did not get the stay you were looking for. I hope that you choose to stay with us in the future.
Dear Anonymous, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our friendly service. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Alicia Lavin General Manager