Not clean
.
Extremely nice hotel--we enjoyed our stay very much. Breakfast was excellent but wish there was a bit more variety--we stayed 3 nights and would have enjoyed something different. My husband wanted oatmeal and there wasn't any. The room was nice and comfortable. A few upgrades would have made it nicer including one of the beds--it rolled left . If you want to be in the downtown area this is the hotel for you. Wish I could have given this hotel 4 1/2 stars because the few things that could be improved really weren't deal breakers--would stay again.
The property is a typical Embassy Suites, which we like. The staff was friendly and helpful. The only problem we had was the cleanliness of the bathroom in our suite. There was mold/dirt on the grout of the floor and shower and mold on the shower curtain. I let the hotel management know and hopefully the bathroom is now sparkling.
Was within walking distance of the national park. Very convenient location. Friendly helpful staff.
Staff was very helpful and the amenities were nice. Room lighting seemed dim and the bathroom faucet was way overdue for replacement.
Overall a nice hotel - good location and easy check in. The evening social time and then dinner was good. The only real negative was the lack of attention to the pool area. It was quite busy and I took my kids to the pool twice - both times there were no pool towels to use. On the first visit I went to the front desk and asked and they had housekeeping deliver towels. On the second visit again there were no towels, I again went to the front desk and asked - but this time no towels ever showed up, so my kids walked from the pool to our 9th floor room dripping wet the entire way.
The location of this hotel was great! It also offers a complimentary breakfast, although during covid, items laying out on a buffet don’t feel safe.
It was a beautiful hotel. wonderful happy hour and breakfast. the shower head was broke but someone came and fixed it.
The customer service was great, I love how detailed they are
The staff was helpful. Several staff members did not wear face coverings, one had a cold and was very congested. The rooms need a total overhaul. Carpets were terrible in the room. The shower curtains, window curtains and the bathroom door handle had what I pray to God was chocolate on them. Just made me feel like door handles weren’t cleaned well between guests. For the price and brand name I expected cleanliness to be better. I have stayed in low budget hotels that were better.
Excellent service and great staff who was very friendly
The was great the front desk good the people service food did not ask for ID until they got to me and my wife that was no ok not very happy about that we are black the people that was white they did not ask for ID
Nice room, happy hour and a convenient walk to downtown
This hotel was AWESOME!!! The staff was excellent!!! It does need updating, but other than that...we WILL RESERVE AGAIN!!! We enjoyed our STAY SOOO MUCH!!!
Very nice, well lite and all within walking distance.
Embassy Suites by Hilton Hot Springs Hotel & Spa places you next to Hot Springs Convention Center and within a 10-minute stroll of other popular attractions like Hot Springs National Park. This 246-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a gym.
Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include MP3 docks, living rooms, and refrigerators.
Guests of Embassy Suites by Hilton Hot Springs Hotel & Spa have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include conference space, a business center, and express check-in.
Not clean
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Dear Dane, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, David Nelson General Manager
Extremely nice hotel--we enjoyed our stay very much. Breakfast was excellent but wish there was a bit more variety--we stayed 3 nights and would have enjoyed something different. My husband wanted oatmeal and there wasn't any. The room was nice and comfortable. A few upgrades would have made it nicer including one of the beds--it rolled left . If you want to be in the downtown area this is the hotel for you. Wish I could have given this hotel 4 1/2 stars because the few things that could be improved really weren't deal breakers--would stay again.
Dear Angela, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Alicia Lavin General Manager
The property is a typical Embassy Suites, which we like. The staff was friendly and helpful. The only problem we had was the cleanliness of the bathroom in our suite. There was mold/dirt on the grout of the floor and shower and mold on the shower curtain. I let the hotel management know and hopefully the bathroom is now sparkling.
Dear Carol, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and accommodations while visiting. I have taken note of your feedback regarding the bathroom, and I thank you for taking the time to share. We hope to see you again for a flawless experience. Best, Alicia Lavin General Manager
Was within walking distance of the national park. Very convenient location. Friendly helpful staff.
Dear Katherine, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers’ feedback. We hope to host you again soon. Best, Alicia Lavin General Manager
Staff was very helpful and the amenities were nice. Room lighting seemed dim and the bathroom faucet was way overdue for replacement.
Dear Tim, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable overall. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Alicia Lavin General Manager
Overall a nice hotel - good location and easy check in. The evening social time and then dinner was good. The only real negative was the lack of attention to the pool area. It was quite busy and I took my kids to the pool twice - both times there were no pool towels to use. On the first visit I went to the front desk and asked and they had housekeeping deliver towels. On the second visit again there were no towels, I again went to the front desk and asked - but this time no towels ever showed up, so my kids walked from the pool to our 9th floor room dripping wet the entire way.
Dear Anonymous, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel and all that it has to offer. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Sincerely, Alicia Lavin General Manager
The location of this hotel was great! It also offers a complimentary breakfast, although during covid, items laying out on a buffet don’t feel safe.
Dear Anonymous, Guest satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. Your feedback is welcome and we appreciate you taking the time to share your review with us. Sincerely, Alicia Lavin General Manager
Dear Hosseinali, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to have the opportunity to welcome you again for a more favorable experience. Sincerely, David Nelson Director of Sales