We went to our King Suite that was supposed to be ready. There was a Lysol sticker across the door that said it had been clean for our protection bc of covid. Upon entering the room we found a used bar of soap in the shower and the toilet was full of urine,feces and toilet paper. Obviously the room was not clean and there were no other rooms to move to so we had to wait in our room for someone to come clean it. I was very unsatisfied with the room after paying $175 for 1 night.
The hotel is well decrorated, however the blanket was very dirty. There was a bug black smudge on the blanket. After we changed to a new blanket, there were several different colored hairs on the new one. The bathtub was stuck with hair and water was draining very slowly. The shower curtain smelled nasty. There were very few options for breakfast, they didn't even have oats.
Felt very cozy just like at home:) Hotel had very good breakfast with a good variety of choices.
Free happy hour is amazing. Rooms are large and very nice. Staff very friendly and accommodating.
We had a blast everyone was nice and friendly. Will come back
Brian, manager of food and beverages, was very helpful in helping us find a cleaner room that where we were originally. The cleanliness of both rooms was very disappointing for over $250/night. The first room had multiple stains all over the carpet. The second room was much better, but had grease stains all over the curtains by the door. The staff was friendly and helpful. The spa was excellent.
Staff was great, very helpful and friendly. Sadly, rooms are in need of complete renovation. 1st room had like 20+ bad stains on carpet, closet door did not operate on track. Switched rooms, 2nd room only one stain on carpet, closet door still did not work. Also in 2nd room, water stood in tub due to tub itself being pushed up near front of drain, quite a bit of water would not drain. TV's good, bedding comfortable, AC worked well although colder in Bedroom than in Living Room. Too bad Hilton is "milking" property, and charging premium rates, for a less than premium experience.
The parking around the hotel is so steep and not convenient for many guests
excellent customer services hotel rooms r outdated and need new furniture
Super hotel! Wonderful breakfast and the added bonus of the evening mangers special. We were able to walk to all the downtown sites!
Nice hotel, friendly staff and we will stay here again
Embassy Suites by Hilton Hot Springs Hotel & Spa places you next to Hot Springs Convention Center and within a 10-minute stroll of other popular attractions like Hot Springs National Park. This 246-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a fitness center.
Free cooked-to-order breakfast is included with your stay and awaits you each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 246 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect to find WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are other standard amenities.
Guests of Embassy Suites by Hilton Hot Springs Hotel & Spa have access to an indoor pool, a fitness center, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (USD 12 per night)—also useful is a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include conference space, a business center, and express check-in.
We went to our King Suite that was supposed to be ready. There was a Lysol sticker across the door that said it had been clean for our protection bc of covid. Upon entering the room we found a used bar of soap in the shower and the toilet was full of urine,feces and toilet paper. Obviously the room was not clean and there were no other rooms to move to so we had to wait in our room for someone to come clean it. I was very unsatisfied with the room after paying $175 for 1 night.
The hotel is well decrorated, however the blanket was very dirty. There was a bug black smudge on the blanket. After we changed to a new blanket, there were several different colored hairs on the new one. The bathtub was stuck with hair and water was draining very slowly. The shower curtain smelled nasty. There were very few options for breakfast, they didn't even have oats.
Felt very cozy just like at home:) Hotel had very good breakfast with a good variety of choices.
Free happy hour is amazing. Rooms are large and very nice. Staff very friendly and accommodating.
We had a blast everyone was nice and friendly. Will come back
David, thank you for taking the time to share your experience with us. Let me apologize on behalf of our entire staff for this mishap. We prioritize the safety of our guests, and this issue is unacceptable. The issue will be investigated immediately and I will make sure an issue like this will not happen again.