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Recent guest reviews

excellent Hotel , and very good breadfast . Not a good internet , couldn’t get wifi. but everything else wonderful. Love it. definitely come back

This is the best place for any event in the Ozark Areana because they are connected by a cross walk.

Staff is exceptional. No dining room. Room and bar service only. Room carpeting is old wrinkled and stained. Couch and chair are old dirty and very uncomfortable. Maid service is non existent unless you request service. Definitely not quick walking distance to main attractions unless you are 16. Manager’s social is now a waste unless you are drinking. Travelled for work for 30 years before covid and retirement and embassy suites was my preferred hotel. Next time I’ll find a holiday in

Perfect location for hiking and walking to the historic district.

Happy Hour was nice !

It's an Embassy Suites, perfect as always!!!!

Stay was excellent. Only issue was breakfast, potatoes were extremely hard.

Not clean

.

Extremely nice hotel--we enjoyed our stay very much. Breakfast was excellent but wish there was a bit more variety--we stayed 3 nights and would have enjoyed something different. My husband wanted oatmeal and there wasn't any. The room was nice and comfortable. A few upgrades would have made it nicer including one of the beds--it rolled left . If you want to be in the downtown area this is the hotel for you. Wish I could have given this hotel 4 1/2 stars because the few things that could be improved really weren't deal breakers--would stay again.

The property is a typical Embassy Suites, which we like. The staff was friendly and helpful. The only problem we had was the cleanliness of the bathroom in our suite. There was mold/dirt on the grout of the floor and shower and mold on the shower curtain. I let the hotel management know and hopefully the bathroom is now sparkling.

Was within walking distance of the national park. Very convenient location. Friendly helpful staff.

Staff was very helpful and the amenities were nice. Room lighting seemed dim and the bathroom faucet was way overdue for replacement.

Overall a nice hotel - good location and easy check in. The evening social time and then dinner was good. The only real negative was the lack of attention to the pool area. It was quite busy and I took my kids to the pool twice - both times there were no pool towels to use. On the first visit I went to the front desk and asked and they had housekeeping deliver towels. On the second visit again there were no towels, I again went to the front desk and asked - but this time no towels ever showed up, so my kids walked from the pool to our 9th floor room dripping wet the entire way.

The location of this hotel was great! It also offers a complimentary breakfast, although during covid, items laying out on a buffet don’t feel safe.

It was a beautiful hotel. wonderful happy hour and breakfast. the shower head was broke but someone came and fixed it.

Convention Blvd Hot Springs AR

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Indoor pool

Hot Springs National Park is within 2 miles (3 km) of Embassy Suites by Hilton Hot Springs Hotel & Spa while other popular attractions such as Oaklawn Racing Casino Resort are within 3 miles (5 km). This 246-room, 3.5-star hotel has free breakfast, an indoor pool, and a gym.


Dining

Free full breakfast is served on weekends from 6:30 AM to 9:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include MP3 docks, refrigerators, and microwaves.


Property features

Guests of Embassy Suites by Hilton Hot Springs Hotel & Spa have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free offsite parking. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this spa hotel include conference space, a business center, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 King Bed | Sleeps 4

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

2 Double Beds | Sleeps 6

Premium Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Hot Springs Hotel & Spa

Everyone (6) Couples (4) Family (15)
5
Family Friends

excellent Hotel , and very good breadfast . Not a good internet , couldn’t get wifi. but everything else wonderful. Love it. definitely come back

By , from Shreveport on Sep 30, 2023

Review comment responded on Sep 30, 2023

Dear Alicia,We appreciate your taking the time to review our hotel and are humbled to learn we will have the opportunity to welcome you again to our Embassy Suites by Hilton Hot Springs. We hope you look forward to your next visit as much as we do!Best,Alan SimsGeneral Manager

3
Everyone

By on Jul 20, 2023

Review comment responded on Aug 9, 2023

Dear Markeyda,Guest satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. Your feedback is welcomed and we appreciate you taking the time to share your review with us.Sincerely,Alan SimsGeneral Manager

4
Everyone

This is the best place for any event in the Ozark Areana because they are connected by a cross walk.

By , from Shreveport on Jul 9, 2023

Review comment responded on Jul 9, 2023

Dear J,Thank you for your generous review and recommendation. Our location has impressed many travelers; we are delighted to know you found it convenient as well. It was a pleasure to host you; please visit again soon.Best,Alan SimsGeneral Manager

2
Family

Staff is exceptional. No dining room. Room and bar service only. Room carpeting is old wrinkled and stained. Couch and chair are old dirty and very uncomfortable. Maid service is non existent unless you request service. Definitely not quick walking distance to main attractions unless you are 16. Manager’s social is now a waste unless you are drinking. Travelled for work for 30 years before covid and retirement and embassy suites was my preferred hotel. Next time I’ll find a holiday in

By on May 30, 2023

Review comment responded on May 31, 2023

Dear James,Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. I am sorry that our dining options were not to your liking and that your accommodations were not met with our excellence in service. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely,Alan SimsGeneral Manager

5
Partner Couples

Perfect location for hiking and walking to the historic district.

By on Apr 18, 2023

Review comment responded on Apr 19, 2023

Dear Melonie,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Alan SimsGeneral Manager

4
Everyone

By on Jan 26, 2023

Review comment responded on Mar 15, 2023

Dear Tisha,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Alan SimsGeneral Manager

3
Family Business Business

Happy Hour was nice !

By on Jan 21, 2023

Review comment responded on Jan 21, 2023

Dear Dalia,It's nice to hear from you! I am delighted to know that you enjoyed our hospitality. We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back again soon.Sincerely,Alan SimsGeneral Manager

5
Family

It's an Embassy Suites, perfect as always!!!!

By on Aug 30, 2022

Review comment responded on Aug 31, 2022

Dear james,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our Embassy Suites. We look forward to being your hotel of choice when in the area.Best,Alan SimsGeneral Manager

5
Friends

Stay was excellent. Only issue was breakfast, potatoes were extremely hard.

By on Aug 28, 2022

Review comment responded on Aug 29, 2022

Dear Gina,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,David NelsonDirector of Sales

3
Family

Not clean

By on Jul 2, 2022

Review comment responded on Jul 3, 2022

Dear Hosseinali, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to have the opportunity to welcome you again for a more favorable experience. Sincerely, David Nelson Director of Sales

Embassy Suites by Hilton Hot Springs Hotel & Spa

400 Convention Blvd, Hot Springs, AR 71901
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