From my car door to the room door of hotel, it was a wonderful experience. The staff were very friendly and super helpful. My kids loved the river view and multi-colored lights in pool. The exercise room was quite extensive and ready for any level of exercise you needed. The room was simple, but ...
Staff were pleasant, but for the price I was expecting a little better conditions. Nothing was unsafe, but half of the tiles in the bathroom were cracked. I am sensitive to odors and found the cleaning smells a bit strong (but at least I knew it had been cleaned). Overnight the smell of pot canceled ...
The upgrades or awesome. But are not being kept up. The rooms are starting to get dirty and maid cleaning is not up to par. I am sorry to use the words..but you polished a turd, and didn't keep up the polishing:(
They failed to clean our room. When we came back from our meetings and found the room as we had left it, we commented to the Front Desk but they told us they could do nothing about it since housekeeping had left.
I was given a room on the first floor. When I asked for a room on I higher floor, I was told that was the only room that they had in that category. When I found out that they gave me a handicapped room, I returned to check in and asked for another room. I was told that, when you book through a third party, you get the cheapest room that we have, and that they were all booked up. The next morning, when I saw people checking out, I returned to the same check in person, Yananna, (sp), who now had a black male day manager standing next to her and asked for a non handicapped room on a higher floor, and Yananna was a completely different polite person who apoligized for the room and I received a suite on the third floor. Note, I am a Hilton Honors gold member. Also note that when we entered the handicap room, it looked as though it had been ransacked. All of the drawers to the dresser and nightstands were open all of the way and the chair cushion was on end. The bathroom floor level shower floor had a shower curtain that ended almost a foot above the floor, so water splattered all over the bathroom when the shower was used.
I was pleasantly surprised how clean the overall hotel was and in particular the room.
Situated on the Grand River, the city of Grand Rapids in Michigan has a reputation for both livability and business opportunity. A three-time winner of the All-American City Award, Grand Rapids has vibrant arts and entertainment, as well as a robust leisure and business sector. With about 50 hotels in Grand Rapids, there is good choice of rooms, from budget to business, corporate to five-star luxury. There are also family oriented hotels with fun parks for the kids.
The DeVos Place Convention Center is located downtown in the entertainment precinct, nearby many Grand Rapids hotels. It is well known for hosting entertainment events ranging from classical arts performances to live pop music concerts and comedy festivals.
Drop into the highly rated Green Well, known for local produce and great American Gastro pub style food. For something a little different, try the popular Hop Cat, with unique spicy dishes and microbrewery beers.
Grand Rapids has many attractions. The Meyer May House, which was designed by famous architect Frank Lloyd Wright, is now restored back to its former glory.
Grand Rapids has a strong retail sector, with several malls and shopping centers - Woodland Mall, Rivertown Crossing, and Knapp's Corner.
Guests at Grand Rapids hotels can attend the West Michigan Whitecaps (winners of many Midwest League baseball championships) at the Fifth Third Ballpark, or see the Grand Rapids Griffins ice hockey team in action at the Van Andel Arena.