Front desk guy looks like he didn’t want to be there. His text messages were more important than the paying customers. We booked 3 rooms, but couldn’t get them close by, so that spread our group all over the place. Area was dirty, rooms were dirty, floor sticky, comforter looks like it hasn’t been wash in years. Website says check out was 12, but the cleaning crews were knocking doors by 10 am on the dot. Looks like this place has a lot of monthly renter, got so many weird stares as we walk out of our rooms. I guess you get what you pay for. If it wasn’t just a 1 night stay, I would had look elsewhere. I would not recommend this place. Pay a little bit more and go somewhere else.
Dog feces not taken care of
I like that it was a lower price and close to the sites that we were interested in visiting. However I was very disappointed in the housekeeping of the room.
The rooms were clean and decent for the price. Smelled a little like cigarettes, but some good air freshener fixed that real quick. There are definitely some shady characters that live there full time, but everyone was really nice. Staff stays out of your businesses. Very budget friendly. We didnt bring ours, but saw lots of pets, so property is pet friendly. Easy checkout. The wifi is terrible. We couldn't connect a PS4. Had to stop by wal-mart and buy some DVD's. Overall, really not a bad place to stay at all for normal people. Boujie people would probably not fit in.
I had to go and ask for towels because there was none when i checked in And when i asked for clean towels i never got any. Found a pill on the bathroom floor. And there was a ton of spiders outside my room.
No breakfast at all
Adequate, clean sheets, comfortable bed. Unfortunately heavy drug users hanging out on the sidewalks in front of rooms . Didn’t feel very safe but did not have issues.
Ever room i got was cold inside
This a very nice place to stay safely, outstanding welcoming.
The room was clean but smelled like cigarettes and marijuana. The odor had permeated the room, linens, and pillows. It was disgusting and what a joke making me initial that I would not smoke in the room! I am a non smoker and would never ever stay there again!!
Very convenient. Minutes from the airport. Places to eat within walking distance.Place felt safe too.
Good location; restaurants nearby. Close to airport n shopping
Quiet peaceful..prettyclean..easy acess to stores..etc.
Easy check in and great room for the price. Close to the airport too
Within a short walk of Patterson Ice Center, Red Roof Inn Grand Rapids Airport is within a mile (2 km) of MSA Fieldhouse. This 107-room motel has free in-room WiFi, free self parking, and a 24-hour business center.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Refrigerators, microwaves, and free long-distance calls are also available.
Red Roof Inn Grand Rapids Airport features free WiFi in public areas, a 24-hour business center, and coffee in a common area. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. Additional amenities include a picnic area, a vending machine, and a TV in a common area.
Front desk guy looks like he didn’t want to be there. His text messages were more important than the paying customers. We booked 3 rooms, but couldn’t get them close by, so that spread our group all over the place. Area was dirty, rooms were dirty, floor sticky, comforter looks like it hasn’t been wash in years. Website says check out was 12, but the cleaning crews were knocking doors by 10 am on the dot. Looks like this place has a lot of monthly renter, got so many weird stares as we walk out of our rooms. I guess you get what you pay for. If it wasn’t just a 1 night stay, I would had look elsewhere. I would not recommend this place. Pay a little bit more and go somewhere else.
Dog feces not taken care of
Thank you for your response. We do provide a doggie station for everyone that has a pet and we do have people that leave it for us to clean up. We try our best, and I do apologize for it not all being taken care of.
I like that it was a lower price and close to the sites that we were interested in visiting. However I was very disappointed in the housekeeping of the room.
I am very sorry that you had this experience. I will be sure to discuss this with housekeeping
The rooms were clean and decent for the price. Smelled a little like cigarettes, but some good air freshener fixed that real quick. There are definitely some shady characters that live there full time, but everyone was really nice. Staff stays out of your businesses. Very budget friendly. We didnt bring ours, but saw lots of pets, so property is pet friendly. Easy checkout. The wifi is terrible. We couldn't connect a PS4. Had to stop by wal-mart and buy some DVD's. Overall, really not a bad place to stay at all for normal people. Boujie people would probably not fit in.
Thank you for your response.
I had to go and ask for towels because there was none when i checked in And when i asked for clean towels i never got any. Found a pill on the bathroom floor. And there was a ton of spiders outside my room.
I am sorry you had this experience. We are short staffed and working hard to fix the issues
No breakfast at all
Thank you for your comments.
Adequate, clean sheets, comfortable bed. Unfortunately heavy drug users hanging out on the sidewalks in front of rooms . Didn’t feel very safe but did not have issues.
I am very sorry that you did not feel comfortable. We are trying very hard to make sure that this sort of thing does not happen again. Thank you for your comments.
Ever room i got was cold inside
I am sorry that we did not meet your expectations. It is our goal to make sure that our guest leave happy and have enjoyed their stay with us. I will let my staff know of your comments and corrective measures will be taken. Thank you for your response.
Thank you for your response.
Hello Kao Nou, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,