The bed was comfortable, the breakfast was adequate, and the price was good. The room smelled like someone had attempted to cover bad body odor with a sickening deodorant spray, and everything was in need of a renovation.
We had to change room because first room was overpowering from chemical cleaner fumes. The fact it was for handicap was OK but the shower head was not attached to the wall. Floor also had loose tiles. with some cracked tiles. Front desk did change room without a problem.
Everything was good
It was really close to the airport, without all the busy traffic. It was an easy check-in, easy check-out, and so convenient for my tirp.
Common areas not well kept up.
1. The lady who worked the front desk Saturday afternoon, around 4 was very polite and helpful 2.The property outside was full of trash in the parking lot from people staying there. Staff did not go out and clean it up. 2. The gentleman staff at the front desk on Sept 26. was very unprofessional and unhelpful we asked about the morning breakfast he rudely told us you ask me not get it your self. I said that is 3. No towels in the pool area for guest to use 4. No luggage rack and when asked the front desk about it I was told that other people use them and keep them into their room until they check out, I said that is not how there suppose to use them when I have been at other hotels around the area. He said well I cant make these people bring them back. I said why cant you have a sign up that says when done using please return to this area? He said that is up to management I don't make those decision. Thank you Mary Gannon
Dirty, no coffee, office staff no help
what didn't go wrong. they screwed up my orbitz's reservation said it was cancelled and then i ended up double billed. would not quickly resolve the issue. room/hall/hotel dirty and starting to wear. we use to go here everytime we went to detroit. never again. there are 2 other hotel right next to this place. DO NOT COME HERE. they are doing bag breakfasts, NOT full breakfast like next store at the holiday inn. GO THERE. TOLD DESK THEY WERE OUT OF COFFEE, TOOK FOREVER TO GET MORE AT THE DESK. HAIR DRYER DID NOT WORK...SHE FINALLY PULLED ONE OFF THE WALL TO GIVE TO WIFE. WHAT A PAIN FROM THE MOMENT WE CAME HERE!
Dirty!
I liked the how clean the room and hotel was. The staff was friendly but slow checking me in. Once checked in and got to the room. The t.v. and the phone didn't work. I tried calling the front desk on my cellphone. They never answered the phone.
Could be renovated post pandemic
This place is poorly managed. It’s very dirty. Lots of parties on weekends and smells like weed. I wouldn’t stay again
Bed was broken, incredibly noisy, everything was uncomfortable
consistent checking process. Helpful folks at the front desk,
Located within a leisurely stroll of Massage Green Spa Dearborn, Country Inn & Suites by Radisson, Dearborn, MI is within a few miles (5 km) of Henry Ford Museum. This 3-star hotel has 100 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Limited housekeeping is available.
At Country Inn & Suites by Radisson, Dearborn, MI, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a meeting room, and a library.
The bed was comfortable, the breakfast was adequate, and the price was good. The room smelled like someone had attempted to cover bad body odor with a sickening deodorant spray, and everything was in need of a renovation.
We had to change room because first room was overpowering from chemical cleaner fumes. The fact it was for handicap was OK but the shower head was not attached to the wall. Floor also had loose tiles. with some cracked tiles. Front desk did change room without a problem.
Dear Judith Thank you for taking the time to review our hotel. We hope to see you again in the future for a better stay.
Everything was good
Dear Jafar, Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI we thank you for your business and we hope to see you again when your travels bring you back to the area!
It was really close to the airport, without all the busy traffic. It was an easy check-in, easy check-out, and so convenient for my tirp.
Dear Debbie Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your stay. Hope to see you soon
Common areas not well kept up.
Dear Scott, Thank you for taking the time to review our hotel. We sincerely apologize about the cleanliness you experienced here and I will mention this to our housekeeping team for improvement. We hope to see you again in the future to make your next stay better.
1. The lady who worked the front desk Saturday afternoon, around 4 was very polite and helpful 2.The property outside was full of trash in the parking lot from people staying there. Staff did not go out and clean it up. 2. The gentleman staff at the front desk on Sept 26. was very unprofessional and unhelpful we asked about the morning breakfast he rudely told us you ask me not get it your self. I said that is 3. No towels in the pool area for guest to use 4. No luggage rack and when asked the front desk about it I was told that other people use them and keep them into their room until they check out, I said that is not how there suppose to use them when I have been at other hotels around the area. He said well I cant make these people bring them back. I said why cant you have a sign up that says when done using please return to this area? He said that is up to management I don't make those decision. Thank you Mary Gannon
Dear Mary, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI we apologize for the concerns you shared about your experience . We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Country Inn & Suites by Radisson, Dearborn, MI
Dirty, no coffee, office staff no help
Dear Edward, Thank you for taking the time to review our hotel. We sincerely apologize about the cleanliness and staff service issues you experienced during your stay. I will mention this to our team for improvements, and hope you can come back in the near future for a better stay.
what didn't go wrong. they screwed up my orbitz's reservation said it was cancelled and then i ended up double billed. would not quickly resolve the issue. room/hall/hotel dirty and starting to wear. we use to go here everytime we went to detroit. never again. there are 2 other hotel right next to this place. DO NOT COME HERE. they are doing bag breakfasts, NOT full breakfast like next store at the holiday inn. GO THERE. TOLD DESK THEY WERE OUT OF COFFEE, TOOK FOREVER TO GET MORE AT THE DESK. HAIR DRYER DID NOT WORK...SHE FINALLY PULLED ONE OFF THE WALL TO GIVE TO WIFE. WHAT A PAIN FROM THE MOMENT WE CAME HERE!
Dear Edward, Thank you for taking the time to review our hotel. We sincerely apologize for the cleanliness and maintenance issues you had experienced. We are temporarily serving grab n go breakfast as we are waiting on the shipment of food for our breakfast buffet. In regards to billing, your rooms were cancelled and the third party charged you, not our hotel. Please call them for more information. Again, we sincerely apologize.
Dirty!
Dear Kenneth, Thank you for taking the time to review our hotel. We sincerely apologize for the cleanliness issues you experienced here and we will mention this to our housekeeping staff. We hope you come back soon so we can make up for your previous stay.
I liked the how clean the room and hotel was. The staff was friendly but slow checking me in. Once checked in and got to the room. The t.v. and the phone didn't work. I tried calling the front desk on my cellphone. They never answered the phone.
Dear Derek, Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay with us! We hope that you can come back again soon!
Dear, StephenThank you for taking the time to complete our guest satisfaction survey.On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI we apologize for the concerns you shared about your experience at this hotel. I have addressed your issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Country Inn & Suites by Radisson, Dearborn, MI