TownePlace Suites by Marriott Detroit Dearborn2.5 out of 5.0
Recent guest reviews
We were set to check in at 3:00pm. We arrived at 3:15pm and were told our room would not be ready for another 45 minutes. We had reservations to be somewhere by 5:30; however, we told them it would be fine. An hour and fifteen minutes later I called the hotel to see if our room was ready before leaving the restaurant we were at. The staff indicated that our room was not clean and they were not able to give us a time frame of when it would be complete. The manager on the phone was very rude as if I should be content with not having a room we paid for. We had already paid for and reserved (multiple weeks ahead) a 2 bedroom suite. We arrived at the hotel even after they said our room wasn't ready and the front desk staff would also not work with us on providing us with different rooms that would equal our already paid for space. Eventually, after remaining assertive, we were told there was in fact a 2 bedroom suite available although it was handicap. I appreciated them being able to place us in a very nice, clean and much enjoyed room; however, it was chaos and very unpleasant. The hotel is very nice but the customer service may have wrecked any previous stays at this hotel.
Although I prefer the Residence Inn brand, I found that this TownePlace had everything we needed for a short stay close to the museum. The staff were very helpful, and we purchased our tickets right at the front desk to both the Henry Ford Museum and the attached village.
have spent 7 weeks here and the stay has been pleasant a few hiccups along the way but the staff is like familythe rooms with kitchenettes suites my needs shopping ang meal options a close at hand as is the airport. two missteps is that the pool faces the parking lot and the patio which gave way to the breakfast area has only 1 table so if you have a large group after hours gathering are a challenge
In Dearborn on vacation and I am a Marriott Rewards member so I am loyal to Marriott. My first time at a Marriott TownePlace Suites and enjoyed my 3 night stay. My stay started excellent with the friendly professional treatment from the front desk staff - "Lillie Stay." Check-in was fast and efficient and Lillie made us feel like old friends. She even had fresh baked chocolate chip cookies to try. Wow, what a welcome. The TownePlace Suites is in a great location, near Michigan Ave where there are lots of places to eat and also to the Henry Ford Museum of American Innovation and Greenfield Village, a must see. Hotel offers free breakfast, WIFI and parking as well as a comfortable suite with a small kitchen. Guest laundry and a small outdoor pool also on site. What more can you ask for? Very reasonable price, above average accommodations, and a great location. I enjoyed my stay. Thanks again Marriott,
Checked in after Tiger game and was quick and easy. Room and halls had smell of fresh paint and room had recent updates. In fact, the sofa sleeper hadn't been used yet and was brand new. Still had plastic on the mattress. Asked for more pillows and staff came in and made the entire bed on sofa with sheets/blankets. Very polite too. Breakfast had multiple offerings--waffles, fruit, oatmeal, eggs, sausage, potatoes, etc. Seen 6-8 staff in morning and everyone said Hello. New asphalt and landscaping. Had kitchenette in room too with all nice appliances.
This property is a good location when not wanting to stay in Detroit. The beds were comfortable but the parking lot needs work. My advice to anyone that stays here, is that you thoroughly check you final bill BEFORE departing. Make sure you have your email confirmation with the prices confirmed or else you will experience what we did today. Not only did this property attempt to increase the price of the nightly rate but acted as if they did not nothing wrong. I just so happened to have two copies of the email confirmation. Apparently, when the lady checked us in, she decided to change our rate in hopes that we would not notice until afterwards! Wrong! I probably won't stay at this property again.
Family of four stayed two nights in order to visit Ford Museum and Greenfield Village. Not impressed with the budget free breakfast. Ford has its interns camped out here so place was full between construction and Ford Interns living on site. Near several Restaurants and Big Box stores. 2nd floor room you can hear all the stomping and banging on floor above
Stayed here for two weeks in June. The room was small and compact with a small kitchen - but everything worked well and the kitchen was perfect for a two week stay. The staff was very friendly and had no idea that the hotel is only rated 2 stars, because they are all a 5 start staff. Must have very good management for them all to be happy.
Two words describe what we liked best about TownePlace Suites in Dearborn: The Staff!! My wife and I have traveled all over the world and stayed in scores of top rated hotels but none, absolutely none of them had staff as good as this place. Most staff in quality hotels are cordial and efficient but this group was way beyond that. We stayed here with five other couples for a fifty year reunion of our first jobs in Detroit and the staff anticipated our every need. The rooms are very comfortable, well appointed and exceptionally clean. I do not often write a review for a hotel unless it is to warn others about a substandard experience. But this place is the best. If I could give it more than five stars I would.
Every day of our 1 week stay I said to my wife, "The staff here is excellent". After registering and taking an initial look at our room, I noted to the staff that the refrigerator door opened in the wrong direction, making it hard to manage items in and out of the refrigerator. Before I could return with our groceries, the door had been rehung in a more convenient way. The room was spotless, cleaned daily and without mildew or smoke smells. A grill was available near the pool and tables were place nearby so people can BBQ if they like. The grill too was spotlessly clean. Breakfasts were excellent...eggs, ham, sausage, biscuits, toast, cereals, waffles, yogurts and fresh fruits and a very good quality coffee. Congratulations to the management and the staff for maintaining a first class suite hotel. PS. The hotel is located within a 1 minute drive or 5 minute walk to a Super Walmart.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 108 reviews