Just had an amazing stay!
I have no complaints, the room was clean and comfortable and the staff were very helpful and knowledgable.
The windows open. Its not too much traffic in the area.
Towels were not soft. No bathrobe despite brochure touting it. WiFi free or not? Unclear! LAN problems required visit from engineer who showed up with a phone number for me to call which then required 20 minutes to sort. But overall nice room bathroom bed shower etc
Easy parking
Awesome!
What I didn't like is that we have been staying at the Westin Hotel since the early 2000's maybe late 90's and we have never had a problem at check in time, but this time they gave me a big problem and I had to call customer service because my wife for the last 23 years name was not on the itinerary but she is on the account. I have never been so embarrassed in my life everyone standing there looking at me like I'm cheating on my wife.
This Hotel has not been cleaned for years, at least from the beginning of pandemic. Windows are dirty, carpet is dirty, there is not air ventilation in rooms. Staff are very friendly and polite.
The staff was very friendly.
I would like to give the newly renovated Marriott Southfield and its staff five stars. However, I must give an overall rating of four stars, as the shortage of people to fill jobs at hotels in the Detroit area resulted in no one ever coming to my room to empty the trash. Nonetheless, every other aspect of the hotel was very clean. Also, Jenny and Noah at the reception made my Marriott experience a pleasure.
Parking is limited
The location was perfect. The staff were extremely nice and helpful. The room was ok, felt a bit dark and dingy, but seemed clean, just did not look obvious, if that makes sense. Enjoyed our stay overall.
All
Amazing
I didn’t like the fact that I had to pay for parking. Other then that my stay was great!
There's no fridge or microwave in the room. My husband and I backs hurt so bad when we woke up, bed not comfortable. The hallways look unfinished when you take the steps, makes you feel unsafe. Our toilet seat also kept slipping off. Four star hotel my Butt!!
Within a short walk of Lawrence Technological University, The Westin Southfield Detroit is within 2 miles (3 km) of DMC Sinai-Grace Hospital. This 388-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and a gym.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.
Guests can expect to find WiFi and 49-inch LCD TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, safes, and phones are also standard. Housekeeping is available on request.
At The Westin Southfield Detroit, guests enjoy features like an indoor pool, a gym, and WiFi in public areas. Valet parking is available for USD 25 per night. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Just had an amazing stay!
I have no complaints, the room was clean and comfortable and the staff were very helpful and knowledgable.
Dear Brian, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Lance Misner General Manager
The windows open. Its not too much traffic in the area.
Dear Kelly A, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Best, Lance Misner General Manager
Towels were not soft. No bathrobe despite brochure touting it. WiFi free or not? Unclear! LAN problems required visit from engineer who showed up with a phone number for me to call which then required 20 minutes to sort. But overall nice room bathroom bed shower etc
Dear Alexa, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us monitor the guest experience and focus on areas of improvement. We hope you will consider a return trip in the future. Sincerely, Lance Misner General Manager
Easy parking
Dear Tyrone, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lance Misner General Manager
Awesome!
Dear Perla Aarama, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Lance Misner General Manager
What I didn't like is that we have been staying at the Westin Hotel since the early 2000's maybe late 90's and we have never had a problem at check in time, but this time they gave me a big problem and I had to call customer service because my wife for the last 23 years name was not on the itinerary but she is on the account. I have never been so embarrassed in my life everyone standing there looking at me like I'm cheating on my wife.
Dear Tyrone, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. For the safety of all of our guests, all persons in the room must be registered on the reservation. I apologize for your frustrations and we never want our guests to feel uncomfortable. We value your loyalty and feedback. We hope to welcome you back with the stay you've come to expect. Sincerely, Lance Misner General Manager
This Hotel has not been cleaned for years, at least from the beginning of pandemic. Windows are dirty, carpet is dirty, there is not air ventilation in rooms. Staff are very friendly and polite.
Dear Mark, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Lance Misner General Manager
The staff was very friendly.
Dear Anonymous, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lance Misner General Manager
Dear Michael,We appreciate you taking the time to let us know you had an amazing stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Lance MisnerGeneral Manager