What I didn't like is that we have been staying at the Westin Hotel since the early 2000's maybe late 90's and we have never had a problem at check in time, but this time they gave me a big problem and I had to call customer service because my wife for the last 23 years name was not on the itinerary but she is on the account. I have never been so embarrassed in my life everyone standing there looking at me like I'm cheating on my wife.
This Hotel has not been cleaned for years, at least from the beginning of pandemic. Windows are dirty, carpet is dirty, there is not air ventilation in rooms. Staff are very friendly and polite.
The staff was very friendly.
I would like to give the newly renovated Marriott Southfield and its staff five stars. However, I must give an overall rating of four stars, as the shortage of people to fill jobs at hotels in the Detroit area resulted in no one ever coming to my room to empty the trash. Nonetheless, every other aspect of the hotel was very clean. Also, Jenny and Noah at the reception made my Marriott experience a pleasure.
Parking is limited
The location was perfect. The staff were extremely nice and helpful. The room was ok, felt a bit dark and dingy, but seemed clean, just did not look obvious, if that makes sense. Enjoyed our stay overall.
All
Amazing
I didn’t like the fact that I had to pay for parking. Other then that my stay was great!
There's no fridge or microwave in the room. My husband and I backs hurt so bad when we woke up, bed not comfortable. The hallways look unfinished when you take the steps, makes you feel unsafe. Our toilet seat also kept slipping off. Four star hotel my Butt!!
Very nice location. Rooms are very nice as well. We did have our toilet that was running .
No fridge microwave paid parking no breakfast.....
The room was very clean, the staff was friendly and very helpful.
Located within a leisurely stroll of Lawrence Technological University, The Westin Southfield Detroit is within a few miles (5 km) of DMC Sinai-Grace Hospital. This 388-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and a gym.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.
The 388 rooms have an array of amenities, including coffee makers, safes, and phones. Guests can expect WiFi, wired Internet, and 49-inch LCD TVs with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include ironing boards, desks, and desk chairs. Housekeeping is available on request.
At The Westin Southfield Detroit, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 25 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
What I didn't like is that we have been staying at the Westin Hotel since the early 2000's maybe late 90's and we have never had a problem at check in time, but this time they gave me a big problem and I had to call customer service because my wife for the last 23 years name was not on the itinerary but she is on the account. I have never been so embarrassed in my life everyone standing there looking at me like I'm cheating on my wife.
This Hotel has not been cleaned for years, at least from the beginning of pandemic. Windows are dirty, carpet is dirty, there is not air ventilation in rooms. Staff are very friendly and polite.
Dear Mark, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Lance Misner General Manager
The staff was very friendly.
Dear Anonymous, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lance Misner General Manager
I would like to give the newly renovated Marriott Southfield and its staff five stars. However, I must give an overall rating of four stars, as the shortage of people to fill jobs at hotels in the Detroit area resulted in no one ever coming to my room to empty the trash. Nonetheless, every other aspect of the hotel was very clean. Also, Jenny and Noah at the reception made my Marriott experience a pleasure.
Dear Anonymous, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and accommodations. Thank you for staying with us and we look forward to seeing you again. Best, Lance Misner General Manager
Parking is limited
Dear Anonymous, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Lance Misner General Manager
The location was perfect. The staff were extremely nice and helpful. The room was ok, felt a bit dark and dingy, but seemed clean, just did not look obvious, if that makes sense. Enjoyed our stay overall.
Dear Anonymous, Thank you for taking the time to share your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found our location convenient, accommodations pleasant, and staff friendly. We look forward to being your hotel of choice when in the area. Best, Lance Misner General Manager
Dear Anonymous, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit. Sincerely, Lance Misner General Manager
All
Dear Anonymous, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Lance Misner General Manager
Amazing
Dear Anonymous, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Lance Misner General Manager
Dear Anonymous, Thank you for the great review. It was our pleasure to host you and we hope to do so again soon. Best, Lance Misner General Manager
Dear Tyrone, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. For the safety of all of our guests, all persons in the room must be registered on the reservation. I apologize for your frustrations and we never want our guests to feel uncomfortable. We value your loyalty and feedback. We hope to welcome you back with the stay you've come to expect. Sincerely, Lance Misner General Manager