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Embassy Suites by Hilton Detroit Livonia Novi

Property class: 3.5

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Photo gallery for Embassy Suites by Hilton Detroit Livonia Novi

Reception
Minibar
Exterior
Indoor pool, open 7:00 AM to 11:00 PM, sun loungers
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included

Explore the area

View in a map
19525 Victor Parkway, Livonia, MI, 48152
  • Place, Ascension Providence Hospital Health Center at 7 Mile
    ‪16 min walk‬
  • Place, Schoolcraft College
    ‪18 min walk‬
  • Place, Laurel Park Place
    ‪1 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪22 min drive‬

Room options

View all photos for 2 Room Presidential Suite-1 King Bed-nonsmok

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Presidential Suite-1 King Bed-nonsmok

  • Sleeps 3

View all photos for 2 Room Ste-1 King Bed - Balcony - Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Ste-1 King Bed - Balcony - Nonsmoking

  • Sleeps 4

View all photos for 2 Room Ste-2 Double Beds-Balcony-Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Ste-2 Double Beds-Balcony-Nonsmoking

  • Sleeps 6

View all photos for 2 Room Suite - 1 King Bed - Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed - Nonsmoking

  • Sleeps 4

View all photos for 2 ROOM SUITE-1 KING BED-NONSMOKING-TOP FLOOR

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-1 KING BED-NONSMOKING-TOP FLOOR

  • Sleeps 4

View all photos for 2 ROOM SUITE-1 KING BED-TOP FLOOR-BALCONY-NS

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-1 KING BED-TOP FLOOR-BALCONY-NS

  • Sleeps 4

View all photos for 2 ROOM SUITE-2 DBL BEDS-NONSMOKING-TOP FLOOR

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-2 DBL BEDS-NONSMOKING-TOP FLOOR

  • Sleeps 6

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 6

View all photos for 2 Room Suite - 2 Double Beds, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 2 Double Beds, Non-Smoking

7.2 out of 10
Good
(14 reviews)
  • 496 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2

View all photos for 2 Room Suite - 1 King Bed, Accessible, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

8.4 out of 10
Very good
(17 reviews)
  • 496 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(19 reviews)
  • 496 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony

  • 496 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 900 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 900 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

  • Sleeps 2

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • Sleeps 4

View all photos for 1 KG STE MOBILITY/HEARING ACCESS TUB NO SMOK

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 KG STE MOBILITY/HEARING ACCESS TUB NO SMOK

  • Sleeps 4

View all photos for 2 Room Suite - 1 King Bed, Accessible, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

  • Sleeps 3

View all photos for 2 Room Suite - 2 Double Beds, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 2 Double Beds, Non-Smoking

  • Sleeps 5

View all photos for Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 3

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony

  • Sleeps 5

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 3

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 3

View all photos for 2 Room Suite - 1 King Bed, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Non-Smoking

  • Sleeps 3

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2

View all photos for 2 Room Suite - 1 King Bed, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Non-Smoking

7.8 out of 10
Good
(37 reviews)
  • 496 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 496 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 496 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 496 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 496 sq ft
  • Sleeps 4
  • 1 King Bed

Two-Room Suite With 2 Double Beds And Balcony-Non Smoking

  • Sleeps 6

Two Room King Suite With Balcony-Non-Smoking

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

Top Floor 2 Room King Suite

  • Sleeps 4

Top Floor 2 Room 2 Double Suite

  • Sleeps 6

Top Floor 2 Room King Suite with Balcony

  • Sleeps 4

1 Kg Ste Mobility/Hearing Access Tub No Smok

  • Sleeps 4

Suite With 1 King Bed, Mobility/Hearing Accessible, Roll In Shower-Non Smoking

  • Sleeps 4

Two Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room King Suite-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for 1 King Balcony Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Balcony Non-Smoking

  • Sleeps 4

View all photos for 1 King Suite Mobility Hearing Accessible Tub Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Suite Mobility Hearing Accessible Tub Non-Smoking

  • Sleeps 4

View all photos for 2 Double Basic Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Basic Non-Smoking

  • Sleeps 6

View all photos for 2 Double Beds Balcony Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Beds Balcony Non-Smoking

  • Sleeps 6

View all photos for King Basic Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Basic Non-Smoking

  • Sleeps 4

View all photos for 1kg Mob/Hr Acc Ri-S Ste Ns

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1kg Mob/Hr Acc Ri-S Ste Ns

  • Sleeps 4

View all photos for 2 Double Top Floor Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Top Floor Non-Smoking

  • Sleeps 6

View all photos for King Balcony High Floor Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Balcony High Floor Non smoking

  • Sleeps 4

View all photos for King Bed/1 Bedroom Pres/Handi

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Bed/1 Bedroom Pres/Handi

  • Sleeps 3

View all photos for King High Floor Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King High Floor Non-Smoking

  • Sleeps 4

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About the neighborhood

Livonia

Embassy Suites by Hilton Detroit Livonia Novi is located within a mile (2 km) of Ascension Providence Hospital Health Center at 7 Mile and Schoolcraft College. This 3.5-star hotel welcomes guests with 239 rooms and conveniences like an indoor pool, a 24-hour gym, and free self parking.

What's nearby

  • Ascension Providence Hospital Health Center at 7 Mile - 16 min walk - 0.9 miles
  • Schoolcraft College - 18 min walk - 1.0 mile
  • Laurel Park Place - 1 min drive - 1.8 miles
  • Meadowbrook Country Club - 3 min drive - 1.8 miles
  • Henry Ford Museum - 23 min drive - 24.5 miles

Getting around

  • Dearborn Station - 25 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 26 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪HopCat Livonia - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Dave & Buster's - ‬6 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Detroit Livonia Novi

Guests of Embassy Suites by Hilton Detroit Livonia Novi have access to an indoor pool, a 24-hour gym, and WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a hot tub, conference space, and a 24-hour business center.
32-inch TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, sitting areas, and refrigerators are also available. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

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Hyatt Place Detroit/Livonia
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.0 out of 10, Very Good, 1,002 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 6.95 per night)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Ganders Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Stereo

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • 6,920 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in hallways (38 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1989
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 6.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 6.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Detroit Embassy Suites
Embassy Suites Detroit
Embassy Suites Detroit Hotel
Embassy Suites Detroit Hotel Livonia/Novi
Embassy Suites Detroit Livonia/Novi
Embassy Suites Livonia/Novi
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Embassy Suites Hilton Detroit Livonia/Novi Hotel Livonia
Embassy Suites Hilton Detroit Livonia/Novi Hotel
Embassy Suites Hilton Detroit Livonia/Novi Livonia
Embassy Suites Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia Novi Hotel
Embassy Suites by Hilton Detroit Livonia Novi Livonia
Embassy Suites by Hilton Detroit Livonia Novi Hotel Livonia

Frequently asked questions

Is a free cancellation option available at Embassy Suites by Hilton Detroit Livonia Novi?

Embassy Suites by Hilton Detroit Livonia Novi provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Detroit Livonia Novi?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Detroit Livonia Novi on May 17, 2026 start from $105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Embassy Suites by Hilton Detroit Livonia Novi?

This hotel is located in Livonia, close to Laurel Park Place, Farmington Hills Ice Arena, and Novi Ice Arena. You'll also find Suburban Ice-Farmington Hills and Meadowbrook Country Club within a short drive.

Does Embassy Suites by Hilton Detroit Livonia Novi feature a casino at the property?

No, Embassy Suites by Hilton Detroit Livonia Novi doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Detroit Livonia Novi?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:00 AM and 11:00 PM.

Does Embassy Suites by Hilton Detroit Livonia Novi have a restaurant that serves breakfast?

Yes, Embassy Suites by Hilton Detroit Livonia Novi serves free buffet breakfast at Ganders Restaurant each morning.

Does Embassy Suites by Hilton Detroit Livonia Novi allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Detroit Livonia Novi for a fee of USD 75 per accommodation, per stay.

What is the closest airport to Embassy Suites by Hilton Detroit Livonia Novi?

The closest major airport to Embassy Suites by Hilton Detroit Livonia Novi is Detroit Metropolitan Wayne County Airport (DTW), which is 21.6 mi away (26 minutes by car). Another top airport is Pontiac, MI (PTK-Oakland County Intl.), which is located 19 mi away (37-minute drive).

Does Embassy Suites by Hilton Detroit Livonia Novi have a wedding venue?

Take advantage of the wedding venue at Embassy Suites by Hilton Detroit Livonia Novi if you plan to say "I do" during your trip.

Embassy Suites by Hilton Detroit Livonia Novi Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 390 out of 1001 reviews
Rating 8 - Good. 182 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 123 out of 1001 reviews
Rating 2 - Terrible. 157 out of 1001 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian

Stayed 1 night in Feb 2026

6/10 Okay

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Bed was not made when we checked in
Stayed 1 night in Jan 2026

2/10 Terrible

Keith

Traveled with partner
Disliked: Property conditions & facilities
Room was ice cold. Water was cold, lobby and dining was cold!!!
Stayed 1 night in Jan 2026

2/10 Terrible

Ross

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty as hell Staff was rude Very cold Very very loud Everything
Stayed 1 night in Jan 2026

8/10 Good

Steven

Stayed 2 nights in Oct 2025

4/10 Poor

John Malczyk

Stayed 2 nights in Dec 2025

2/10 Terrible

Siedah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy, smelly and completely dirty! Requested a room change was denied found a dirty razor with hair in it. No shower curtain shows was dirty! Complained a second time and received a new room. Everyone on the 4th floor complained.
Stayed 1 night in Jan 2026

4/10 Poor

Garrah

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, property conditions & facilities
We arrived at 3:45pm and 1 out of the 3 rooms was not ready. No big deal - but when we entered the 2nd room it smelled very strong of pot. Asked the front desk to have someone come spray - they did right away and it went away. Ok - still at 5:15pm our 3rd room was not ready - still ok because we were off to host our birthday party at Dave & Busters. When we returned at 7:30pm the room was ready. However, when we entered it was as if someone had just smoked pot and left the room. Again- asked if they could come spray which they did not. While at the front desk a concerned mother came it to advise that people were getting sick in the pool area - coughing- burning eyes and even 1 kid threw up from over chlorinated water. The front desk suggested to prop the door open but didnt seem too bothered. Anyway - we still make our way down to the pool - there were 5 of us moms and our 6 kids. The pool and hot tub was so crowded with kids running around - and while kids are supposed to be accompanied by an adult - there were only 2 other adults in the area. Im not talking 10 or 12 - I'm talking 25 or 30 kids with only 2 adults. Kids were jumping into the pool without a care if there were other kids in the pool - so much so that 2 of the kids in our group were jumped on. Overall - this is a party hotel - it reeks of pot - only 1 elevator seemed to be working - and literally kids ran around all hours of the night. It was disappointing that we chose this hotel for our group getaw
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 1 night in Jan 2026

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, amenities
all
Stayed 1 night in Dec 2025

10/10 Excellent

Trey

Stayed 6 nights in Dec 2025

2/10 Terrible

Renee

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
PLEASE READ. Do not believe reviews claiming this was a good stay. The staff alone makes this place unbearable. From the front desk to security, the rudeness was nonstop and unprofessional. The security guards acted like wannabe police, shutting down the pool whenever they felt like it and yelling “GET OUT OF THE POOL NOW” with no explanation. They clearly enjoyed trying to intimidate guests. The pool is the main attraction in photos, but it is MUCH smaller than it appears and absolutely disgusting. The water is cloudy and you cannot see the bottom. The hot tub was vile, with floating skin buildup in the bubbles. I almost threw up and never went back in. Throwing chemicals in does not make it clean. There were also no towels at the pool, and I was told it “wasn’t the hotel’s fault.” Our room was dirty and clearly not cleaned. There were fake eyelashes left on the nightstand. We had 5 people and were given only 2 towels. More were brought the next day, but not without attitude. The elevators are a serious problem. As a disabled guest, this hotel is in violation of ADA standards. Only one elevator worked, it was extremely small, painfully slow, and stopped at every floor. We also never received a third blanket despite asking three times. I stay at many hotels each year, and this was by far the worst experience I’ve ever had. Dirty, rude, and uncomfortable. I wish I could give it zero stars.
Stayed 2 nights in Jan 2026

2/10 Terrible

rashawnda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I booked from hotels.com it said $50 deposit once I got there it was $100 I showed the guy but he said it’s nothing he can do ?? I should’ve just went to holiday inn.. once we got in the girl at the desk with him was talking to a guy for gods knows how long without helping.. she was black with dreads in her hair. The guy had on gray. She must’ve got him a free room or something because he was there for the longest when we got into the room. The tub was dirty. I never called. I just left it alone the next morning, I went downstairs to eat breakfast. I left my wristband. She stated that I will have to pay for a new wristband if she gave me a new one, and I said the elevators aren’t working and it took me almost 5 minutes to get down the stairs. She said we’ll wake up early. I said excuse me she was so rude but what it was his she was waiting to talk to her friend in a gray again I don’t know how long that man was there. I don’t know if he was at her whole shift or what, but it was a terrible experience. The only went to the bar for a free drinks. she ran over there told the lady that she wasn’t paying for a drink and to give her the drink for free. She cut in line and again her friends was there in the gray. Her service was terrible.
Stayed 1 night in Jan 2026

10/10 Excellent

Alfonzo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes great
Stayed 2 nights in Dec 2025

8/10 Good

Tonia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was nice. Room and wall’s needed attention. No coffe available before 7:00 am on saturday
Stayed 1 night in Jan 2026

4/10 Poor

Carol

Traveled with family
Disliked: Cleanliness
Elevator down. Hot tub not clean, had to argue to get 3 towels instead of 2 (we had 3 registered adults). Shower curtain was too short so water went everywhere. Just not a good experience
Stayed 3 nights in Dec 2025

6/10 Okay

Tori

Stayed 1 night in Dec 2025

10/10 Excellent

Alia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel isn’t terrible. It serves its purpose (shrugs shoulders). The only real “complaint” was the dirty brown foam on the surface of the hot tub. My husband talked to maintenance who temporarily fixed the issue, but he told my husband that this problem is ongoing. Ew? Other than that, the room was fine (though outdated from other Hilton hotels we’ve stayed in), breakfast was mid, parking was convenient. There was some indoor construction going on while we were there, but wasn’t bothersome. In a pinch, we’d stay again.
Some of the brown foam in the hot tub.
Stayed 2 nights in Dec 2025

6/10 Okay

Sanaa

Our rooms toilet was leaking when we arrived. We notify the front desk about it several times and they didn't come and fix it until late the next morning so the bathroom was soaked
Stayed 2 nights in Dec 2025

10/10 Excellent

Talea

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2025

10/10 Excellent

Supreet

Stayed 1 night in Dec 2025

2/10 Terrible

Bobbi

Stayed 1 night in Dec 2025

2/10 Terrible

Harsimran

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Dirty rooms, no toilet paper, shower gel almost finished after 1 person took shower, only 2 towels were provided for 4 people and when we called reception they asked us to come down and collect as they did not have staff. While we could see many staff members available. Also the carpets were dirty, wallpaper peeling off the washroom walls… outdated funiture This hotel needs a full renovation
Stayed 1 night in Dec 2025

10/10 Excellent

Ashley

Stayed 1 night in Dec 2025

2/10 Terrible

Shipra

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are extremely smelly and mattress are v bad quality. Floor carpets are v dirty and bad smell No housekeeping Sofa bed was broken No toilet papers, no shower gel when asked from reception she said come and collect from front desk
Stayed 1 night in Dec 2025

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