Holiday Inn Express & Suites Detroit Northwest - Livonia2.5 out of 5.0
Recent guest reviews
Awesome service.Wonderful breakfast.Thanks to Damon B for the great service.Nice and friendly staffs. EXcellent customer service. I highly recommend this one.Quiet place to stay. Just 15 mins away to downtown.👍👍👍😊😊😊
I was in the area for business and was very pleasantly surprised to discover this is a new, 2 year old, building! The hallways are wide, my room and bathroom very spacious! I would definitely recommend a stay at this building and location!
We stayed for a night at this brand new HIE. The location is easily accessible to the highway and close driving to some nice dinner spots in Livonia. The front desk was able to check us in early so we could get an afternoon nap in. The rooms are new and modern with chargers by bedside tables. Nice workout room too! Breakfast was well run. Absolutely no complaints.
This place was everything I had anticipated and more. They were very accommodating. My family and I were in town for a funeral and they allowed us an early check-in so that we could dress for the service. The breakfast was fresh and tasty.
Nice location with quick easy access to the interstate. We we're concerned about parking after staying in the area before, but it was not a problem here. Clean well kept lot. Building and room were clean for the most part. However when you step in the elevator a strong smell of cannabis greets your senses. When we reached the second floor it was kind of like entering a different motel. We went from clean upscale place like the lobby to a getto alley. The door opened and the smell was very strong. Floors were very dirty and got worse as our stay went on. After returning later that day we found trash bagged and lose just littering the halls. This floor was loud. Kids and adults being loud for no reason , loud running, slamming doors ....all day and all night. We even had someone pounding on our door at 3am??? Never found out why. We ended up oversleeping and missed breakfast...lack of sleep!! So can't report on that and that's why we spent more to stay here so very disappointed. They had a pool but from the noise level it was over full of kids. Now we LOVED the room. Super clean, upscale, updated. Nice beds, pillows (4 per bed) in different firmness. Huge flat screen, led lighting. Fridge, microwave, hairdryer, k cup coffee maker and pods, charging ports for any device you could have, updated ac/heat. Good water pressure. We had trouble figuring out ac but Jon from front desk came right up to help us. I think he was also the person booked us. And he went well above and beyond to help before, during and after our stay. Save us money over booking online. All and all I loved everything but the noise.
My name is Tiana i stayed There and was over charged the receptionist act like this has never happened before my next door neighbors were extremely loud and the alarm clock and phone didn’t work breakfast was over cooked and i just Felt like every Time i called To say something i was Blew off only person tried to help me was ahjanay i think That’s how you spell her name but she just tried to help beat way possible I’m overall really unsatisfied with this experience and for 144 a night this should have been a great experience NOT HAPPPPPPY
This hotel is a great place to stay. First it’s a good price value because a nice Breakfast is available in the morning. The staff is friendly and professional...got to know a couple of them through this week...check in, food staff, and maintenance! (The handle on my desk chair wasn’t working). There is a nice small convenience shop, unfortunately they were out if Vanilla Ice Cream! The facility and rooms are very modern and clean. Nice and large TV with wall mount swivel. The shower is excellent, double sliding glass doors and nice shower head. Lighting is adequate for watching tv or working at the desk. Really like the desk lamp! And wow, a heating unit in the room that was steady and the best if used in a long time...can have continuous controlled air flowing at the temperature you need, or place in automatic and if flows air as needed. I would definitely stay here again!
The hotel and the rooms are clean. Breakfeast is average. What I complain about is the customer care. I tried to contact the hotel via email because of my lost glasses. But the adress, shown on the offical IHG website (firstname.lastname@example.org), is not vaild. After chat with IHG customer care I got another email adress. I wrote 4 emails and 2 fax to get an unsatisfactory answer after 3 days. This is not what I understand by customer care.
Excellent hotel. The staff was very friendly. The hotel was super clean, fresh, and modern. Conviently located right off the highway. Great Breakfast buffet. A quick grab especially when in a hurry to get to the rink! Would definitely stay here again.
First shout out to Joannie and Clinton for providing outstanding service and hospitality. We traveled as a hockey team and they could not be more friendly and accommodating. Examples include letting us the lobby for a pizza party, and making our players feel like guests. Lots of hotels make our hockey team feel more like a nuisance than guests. The hotel itself is brand new and sparkles. We had a two queen room and the room had plenty of space. The beds were very comfortable and had a good number of pillows labeled firm and soft on the pillow case. The bathroom was a shower only which is nice not having to step over a tub. The fixtures were all modern and up to date. I did not visit the pool or gym. There are plenty of places to eat within one mile of the hotel. Easy on and off from I-96.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Holiday Inn Express & Suites Detroit Northwest - Livonia places you within a 15-minute drive of popular attractions such as Motown Historical Museum and Fairlane Town Center. This 100-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
A TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include a refrigerator, a microwave, and a coffee maker.
At Holiday Inn Express & Suites Detroit Northwest - Livonia, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 18 reviews