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Friendly staff
It was convenient to the location I need to be. What I didn’t like is when I arrived I had to wait almost 15 minutes in the lobby for staff to show up and check me in. Also there were two of us we each got rooms at the same time on the same website his bill was $104.00 mine $131.00.
The new bed was great. I would remove the carpeting. It would be cleaner.
Very clean- seemed new actually. Staff were noticeably friendly and accommodating.
Poorly managed. Had to wait for room upon checking in. Got back to hotel at 10pm and went to make pull out bed but there were no sheets/blankets. No one answered at guest services and had to go down to find someone. Breakfast was very busy and waiting time was high. Getting clean towels on day two was not easy. Room service did not come around on day 2 until 5 PM. Not at all what I expected from a Holiday Inn Express. I know it is a new hotel but if you are not ready to have that many guests you should not be booking them.
Very clean and nice accommodations. Hotel staff excellent.
We stayed the weekend while visiting friends in Redford (which is very close to this location) at this hotel and it was great! The hotel itself is new so things are still nice and shiny. It's a cute modern layout in the lobby and the rooms are big and bright. The bed was super comfortable and the bathroom was spacious. Even the complimentary breakfast was good! No complaints from me at all.
It was my grand daughter's birthday she really enjoyed the indoor pool.
It was nice, over all staff very nice. Only thing we were' not pleased with were the sheets on the bed, had a lot of lint balls.
Holiday Inn Express & Suites Detroit Northwest - Livonia, an IHG Hotel is located 2.7 mi (4.4 km) from Metro Health Centers and within a 10-minute drive of Garden City Hospital. This 100-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Microwaves, coffee makers, and ironing boards are also standard.
At Holiday Inn Express & Suites Detroit Northwest - Livonia, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a meeting room, and free newspapers.
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Friendly staff
It was convenient to the location I need to be. What I didn’t like is when I arrived I had to wait almost 15 minutes in the lobby for staff to show up and check me in. Also there were two of us we each got rooms at the same time on the same website his bill was $104.00 mine $131.00.
The new bed was great. I would remove the carpeting. It would be cleaner.
Very clean- seemed new actually. Staff were noticeably friendly and accommodating.
Poorly managed. Had to wait for room upon checking in. Got back to hotel at 10pm and went to make pull out bed but there were no sheets/blankets. No one answered at guest services and had to go down to find someone. Breakfast was very busy and waiting time was high. Getting clean towels on day two was not easy. Room service did not come around on day 2 until 5 PM. Not at all what I expected from a Holiday Inn Express. I know it is a new hotel but if you are not ready to have that many guests you should not be booking them.
Very clean and nice accommodations. Hotel staff excellent.
We stayed the weekend while visiting friends in Redford (which is very close to this location) at this hotel and it was great! The hotel itself is new so things are still nice and shiny. It's a cute modern layout in the lobby and the rooms are big and bright. The bed was super comfortable and the bathroom was spacious. Even the complimentary breakfast was good! No complaints from me at all.
Thank you very much for this lovely review!!!
It was my grand daughter's birthday she really enjoyed the indoor pool.
Thanks for the review!! Happy to hear your granddaughter enjoyed her birthday!!
Anonymous, Thank you for taking the time to share with us your experience. We are glad we are located according to your convenience. I am sorry about your 15 minute wait, however, I can assure you that our front desk staff tries to get our guests checked in as soon as possible. We hope next time you are in the area you choose us!