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Recent guest reviews

the pillows were very un comfortable. they did not clean the room for four days and when we request to have the room cleaned, they came next day and open the door at 8 AM without even knocking.

Easy access, staff not friendly, stayed 2 days never had maid service come had to ask for clean towels

They did not have the room ready until 4 ( even though they knew they had an event going on) Then I found a condom wrapper on the floor (luckily before my Young daughter found it)

The front staff/check-in and check-out was amazing. The person who took care me all our stay seamlessly extended our stay and restaurant staff was great.

We had the pool all to ourselves location clean and comfortable

Hotel did not advise that they were doing major renovations when i made reservations. Hotel was filthy and most of the facilities were not available. Also very noisy in rooms with thin walls.

Hotel is dated. Room was ok but smelled. It was not of the quality or level of cleanliness expected of Sheraton

Very noisy adjacent rooms. Sound just seemed to carry all thru the place. Bar area was nice and buffet ok for price.

Nice hotel and good location , rooms were clean and staff has been great

This is not a bad hotel. It's just not a three star hotel. Don't be fooled by the name. The pool had not been cleaned all summer. It was 98 degrees outside and the pool was empty. People walked in, looked at the pool and walked out. The hotel is run down and should be considered a two star property.

Hotel was host location for Backgammon tournament that my husband attended and I tagged along for some R&R. . Great facilities for the tournament! Rooms were comfy, clean and best of all quiet! Couldn't hear people in the halls or the elevator running up and down the shaft! Breakfast buffet had good variety and food was fresh and warm. Wonderful coffee (Starbucks) both in the room and in the lobby! Great experience and would definitely stay again and recommend this hotel.

We arrived at 6:30pm and told that our room was not ready yet, and would be 20 more minutes. Gentleman at the Front desk did apologize and provided us free breakfast coupons for the next day and told us they were keeping track of all these late check ins and would follow up or partial refund upon chckout. Since our room was not ready, we decided to go to dinner at a nearby restaurant, when we arrived back at the hotel around 8pm, we were told that rooms were still not ready, and they were not sure when it would be ready. Luckily, we only had to wait 15 more minutes to get our room. However, we had issues with the room upon entering. Food all over the floor, water soaked the floor near the dresser, and water all over the dresser as well. It had been poorly cleaned and we requested the maid come back and clean/vacuum the room. However, this was still not done well, we after we still found pieces of food on the floor. After we went to the pool, and came back to the room to head to bed, we discovered that one of our beds was broken and completely sunken in the middle, causing my daughter and Grand daughter to roll into each other. My daughter ended up sleeping across the bottom of the bed to get any sleep and comfort. Upon checkout the next morning, we brought this up to the front desk women, who did not care. She said I can let my manager know and did not apologize for any issues and did not care about our concerns. I would not recommend this hotel.

Hotel well located, with excellent restaurants within 2 mile radius. Room and bathroom clean; comfortable bed. Well received by hotel staff. Courteous.

I hosted an event at this hotel. We had over 20 sleeping rooms and rented several other rooms. The hotel manager and catering director were absolutely horrible to work with. It's unfortunate the hotel staff who were very friendly has to work with these individuals.

Haggerty Rd Northville MI

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Sheraton Detroit Novi Hotel is located within a few miles (5 km) of Ascension Providence Hospital Health Center at 7 Mile and Farmington Hills Ice Arena. This 3.5-star hotel welcomes guests with 238 rooms and conveniences like an indoor pool, free self parking, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 11:00 AM.


Rooms

All of Sheraton Detroit Novi Hotel's 238 air-conditioned rooms provide coffee makers, free bottled water, and safes. 55-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks. Weekly housekeeping is available.


Property features

At Sheraton Detroit Novi Hotel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Club Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Sheraton Detroit Novi Hotel

Everyone (16) Couples (13) Business (6) Family (9) Friends (2) Other (2)
2
Family Friends

the pillows were very un comfortable. they did not clean the room for four days and when we request to have the room cleaned, they came next day and open the door at 8 AM without even knocking.

By , from boca raton,florida on Oct 2, 2020

Review comment responded on Oct 7, 2020

Thanks for staying with us. We appreciate your feedback! We do apologize but due to Covid-19 our housekeeping practices have changed for your safety.

5
Everyone

By on Aug 29, 2020

Review comment responded on Aug 30, 2020

Thanks for staying with us. We appreciate your feedback!

4
Family

Easy access, staff not friendly, stayed 2 days never had maid service come had to ask for clean towels

By on Feb 24, 2020

Review comment responded on Feb 26, 2020

Thanks for staying with us. We appreciate your feedback!

2
Family

They did not have the room ready until 4 ( even though they knew they had an event going on) Then I found a condom wrapper on the floor (luckily before my Young daughter found it)

By , from Novi Michigan on Feb 23, 2020

Review comment responded on Feb 24, 2020

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sheraton Detroit Novi Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, thank you for choosing us to accommodate you during your travels.

5
Partner Couples

The front staff/check-in and check-out was amazing. The person who took care me all our stay seamlessly extended our stay and restaurant staff was great.

By , from Novi on Feb 18, 2020

Review comment responded on Feb 20, 2020

Thanks for staying with us. We appreciate your feedback!

4
Family with small children

We had the pool all to ourselves location clean and comfortable

By on Feb 1, 2020

Review comment responded on Feb 4, 2020

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Oct 21, 2019

Review comment responded on Oct 30, 2019

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Aug 26, 2019

2
Everyone

Hotel did not advise that they were doing major renovations when i made reservations. Hotel was filthy and most of the facilities were not available. Also very noisy in rooms with thin walls.

By on May 28, 2019

4
Everyone

By on Apr 22, 2019

Sheraton Detroit Novi Hotel

21111 Haggerty Rd, Northville, MI 48375
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