Unit was very clean. I had trouble parking. I had a u haul truck with car hauler. Receptionist gave me a hard time. It would be nice if sites gave parking accommodations that accept vehicles with trailers.
The bunk bed had red marks on it ... lot of dust on tables and tv stand , bath tub not working ...
The hotel was clean and convenient. The room was big.
Very nice for price...very. Internet needed to be reset every time so that was annoying. Breakfast was granola bars and packaged muffins. Front desk didn’t have coffee for pot in room. Minor things
Floors were very sticky . I stay here a lot and was a bit disappointed
Wished the football channel was working but it wasn’t
Room had an awful smell, so bad that when I left my car had an odor from my suitcase. The room didn't fee clean. Staff was friendly. Won't be staying here again.
Bare bones hotel no amenities only queen beds no maid service take your own trash out. Won’t stay at an extended stay hotel again. Snowed and parking lot and entrance not cleared.
good location. excellent staff. nice to have kitchenette.
Nice hotel overall , service not to personal, near shopping and interstate highway , nice surrounding area. Would recommend to other business travelers .
I have stayed at this property a few times now and always have a good experience. The property is nice and quiet and seems to be in a fairly quiet and safe area. It is located behind and near a lot of stores so is ideal for longer stays.
The price was right and the location convenient. No bells or whistles, but I wasn't expecting any.
Extended Stay America Suites Detroit Novi Orchard Hill Place places you within a few miles (5 km) of Ascension Providence Hospital Health Center at 7 Mile and Northville Winery and Brewing Company. This 86-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Detroit Novi Orchard Hill Place enjoy a gym, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities and a vending machine.
Unit was very clean. I had trouble parking. I had a u haul truck with car hauler. Receptionist gave me a hard time. It would be nice if sites gave parking accommodations that accept vehicles with trailers.
The bunk bed had red marks on it ... lot of dust on tables and tv stand , bath tub not working ...
Dear HALEEM, We apologize for the disappointing stay you had with us. Please accept our apology for the issue with the bathtub. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Also, regarding the cleanliness issue, our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management
The hotel was clean and convenient. The room was big.
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-kept property and that you were impressed with your spacious room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Very nice for price...very. Internet needed to be reset every time so that was annoying. Breakfast was granola bars and packaged muffins. Front desk didn’t have coffee for pot in room. Minor things
Thank you for choosing Extended Stay America. We're glad you were pleased with our affordable rates, but we're sorry for connectivity issue you experienced while you were here. Please know our service provider has assured us the issue has been resolved, and we anticipate no further problems. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Floors were very sticky . I stay here a lot and was a bit disappointed
Thank you for returning to our hotel. We're sorry for the cleanliness issues you encountered while you were here and for not being able to provide you with a pleasant stay this time. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Wished the football channel was working but it wasn’t
Sharon, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us. However, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Room had an awful smell, so bad that when I left my car had an odor from my suitcase. The room didn't fee clean. Staff was friendly. Won't be staying here again.
Darcie, thank you for being our guest. We are sorry for the cleanliness issues you had while you were here and that the smell you experienced compromised your stay. We are reviewing this with our Housekeeping team to ensure we are consistent with our service delivery. Also, we have asked them to make sure your room receives a deep clean to remove the odor. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Bare bones hotel no amenities only queen beds no maid service take your own trash out. Won’t stay at an extended stay hotel again. Snowed and parking lot and entrance not cleared.
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Dear TODD, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management