The pool and work out area was extremely dirty. The bathroom door in our room was a barn style door. It didn't have handles on the inside which made it hard to close and once you finally got it to close it didn't stay close.
From checking to check out it was a good stay. Nice size room everything was clean enjoy the hot tub
Didn’t love the location, due to traffic, but the facility itself is nice.
John at the front desk was great! The style of the hotel was so cool. Our stay was perfect!
Staff was nice it was clean. Beds were comfortable. Mostly a modern look. Could use a little sprucing in spots. There was rust around the toilet , the bathroom fan didnt work and the shower door would creep open. The lobby coffe is very weak. There needs to be a sign for no kids especially little kids in the jacuzzi. I would definitely stay at the hotel again!
Nice hotel would stay again in the future close to everything
We booked this hotel for my sisters bachelorette night! She wanted to use the hot tub for relaxing, pretty much the main reason she picked the four points. From the time we checked in round 5:30/6pm there was at least 15-20 kids in the pool and hot tub, right up until 10pm when they closed it down. We tired waiting until closer to closing time but to no avail. We got in round 9:30 and it was a mad house in there. No one had said anything to the kids and they were screaming and yelling, literally jumping in the hot tub running around, splashing water everywhere. They had every towel in the pool area covering the floors, tables and chairs. It was the worst pool experience we’ve ever had. It was so bad we couldn’t even stay the full half hr down there. I called the front desk and he said he was going to close it up. But it was frustrating because it was already 10pm, so they all got to enjoy the pool and have their run of the place for multiple hrs while we didn’t get to enjoy it at all, simply because no staff said a word. I’m 100% sure we weren’t the only ones to be disappointed. There was a young couple that walked to the pool and couldn’t stay either. If we ever stay again, I will just assume the pool will be something we can not utilize, and that’s a shame.
New remodel stuff looks good. The view was bad and the elevator is ancient and dirty.
Bathroom door doesn’t have a door handle inside the bathroom. The layout of the hotel is terrible. Charging $50 for incidentals is a crime like when hotel installed lockbox and charged for them without guest knowledge or able to refuse. Taking out $50 and getting a receipt for putting it back into account should be protocol. Ordering breakfast at a bar isn’t time efficient when on the go.
very friendly staff at check in and the hotel bar. Novi chophouse restaurant had very slow service.
Nothing similar to pics which is posted on website. Dirty bathroom with black foot print in tub. Hair on floor. Blankets not clean. I will not recommend this hotel to anyone. Not worth of money.
Asked for a connecting room with another guest that was staying the same time as I was and was told that was what we will be getting but when we arrived we were told there was no more connecting room, so wasn't sure if there was no connecting room at all to begin with or whatnot but overall the room was nice and the bed was comfortable.
Twelve Oaks Mall is a short stroll from Four Points by Sheraton Detroit Novi, and other popular attractions like Suburban Collection Showplace are within a few miles (5 km). This 3.5-star hotel has 220 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and a 24-hour fitness center.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Quench your thirst with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
The 220 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find LED TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, ironing boards, and desks.
At Four Points by Sheraton Detroit Novi, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.
