The hot tub and pool are open until 12am which was great after a long day of driving.
At most hotels, the breakfast area is right on top of seating area. I enjoyed how this one had separation. I also liked that there were books.
I essentially choose this hotel for my children to swim during the holiday break and my husband and I to relax in the jacuzzi. Both were dirty and muggy on our first check in say, Wednesday. The following day, Thursday after complaints from us the pool was closed to be cleaned until 3pm. After 3pm we were told it’s closed until the following day, Friday, which was opened until 12. I was offered a later check time but that didn’t match the 465 in total I paid for two nights. In addition several other guest prepared breakfast to be taken to their room. As I was always told was fine being the offer room service from a outside party. I was approached Friday morning while making waffles for my 3 children whom were still sleep n covered their foods, placing them on the trays housekeeping pointed out to me to use from our rooms, that the desk representative came up to me the African American guest and told me we aren’t allowed to take food to our rooms it’s against health department rules. Despite the food options for delivery menu that’s in our room, despite the several guest who were doing this for their grown up guest , I was pointed and approached in front of everyone. I simply said Ok that’s odd being I was told by staff and guest I observed it’s ok.
Everything was good except the hot tub was a little dirty. Water needs to be changed or treated. And then put a sign up that says must shower before entering.
Staff was great and helpful at all times. thanks you
Friendly staff and the facilities are very well maintained. excellent!!!
Very clean. Great location. The breakfast buffet had a lot of variety and it was delicious.
The staff were friendly and helpful. The room was clean and comfortable.
It’s was clean and nice and cozy could be a lot more cleaner for sure
This wasn't my first stay however this may be the start of my last stay. I paid for a single king room and was given a double bed room. When I talked to the front desk I was informed that yes, they have my reservation for a king room however they didn't have any available. My option was to stay in this room or my car. I was less than satisfied. I usually book rooms for a week at a time and this was a one night stay. I will only give them one more chance. To say that I am disappointed is an understatement. I book hotel rooms for 16 people in August and this hotel just went from the top of my list to the middle. Hopefully next time will be better. If not, I will no longer book with them in the future.
Everything was gd.. the kids loved the pool and the hot tub
Country Inn & Suites by Radisson, Novi, MI is located within a few miles (5 km) of Ascension Providence Hospital Health Center at 7 Mile and Farmington Hills Ice Arena. This 100-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Country Inn & Suites by Radisson, Novi, MI's 100 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 43-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.
At Country Inn & Suites by Radisson, Novi, MI, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and a computer station.
Dear Guest, We are pleased you had a 5 star experience! We look forward to welcoming you again soon! Best Regards, Andrew S.
Dear Guest, We are pleased you enjoyed your time at our hotel. We look forward to welcoming you again soon! Sincerely, Andrew S.
Dear Guest, Thank you for your great rating; we are thrilled you had a 5 star experience. We look forward to seeing you again soon! Best Regards, Andrew S.
The hot tub and pool are open until 12am which was great after a long day of driving.
Dear Guest, We are pleased you enjoyed the hours of our Pool & Spa! Thank you for sharing your stay experience with us; we look forward to welcoming you again soon! Best Regards, Andrew S.
At most hotels, the breakfast area is right on top of seating area. I enjoyed how this one had separation. I also liked that there were books.
Dear Guest, We are pleased you enjoyed your time at our hotel; and the location of our breakfast room. We look forward to welcoming you again soon! Sincerely, Andrew S.
I essentially choose this hotel for my children to swim during the holiday break and my husband and I to relax in the jacuzzi. Both were dirty and muggy on our first check in say, Wednesday. The following day, Thursday after complaints from us the pool was closed to be cleaned until 3pm. After 3pm we were told it’s closed until the following day, Friday, which was opened until 12. I was offered a later check time but that didn’t match the 465 in total I paid for two nights. In addition several other guest prepared breakfast to be taken to their room. As I was always told was fine being the offer room service from a outside party. I was approached Friday morning while making waffles for my 3 children whom were still sleep n covered their foods, placing them on the trays housekeeping pointed out to me to use from our rooms, that the desk representative came up to me the African American guest and told me we aren’t allowed to take food to our rooms it’s against health department rules. Despite the food options for delivery menu that’s in our room, despite the several guest who were doing this for their grown up guest , I was pointed and approached in front of everyone. I simply said Ok that’s odd being I was told by staff and guest I observed it’s ok.
Dear Guest, Thank you for sharing your stay experience with us; we appreciate your feedback. We are pleased you enjoyed the features the room had to offer. Our sincerest apologies regarding the condition of your room upon check-in, I will address that directly with our Housekeeping staff to ensure a similar situation doesn't occur in the future. I'm so sorry about the confusion regarding the pool. Our Pool & Spa is monitored and maintained both by Eco Lab and our Hotel Engineer 24/7. If there are any discrepancies within the level of chemicals in the Pool/Spa; Eco Lab will disperse the necessary amount of chemicals needed to rectify the issue. Our Pool/Spa is also tested on a daily basis by our Hotel Engineer. Our Pool/Spa was closed for one day during your stay- due to that inconvenience we did render you a 4 pm checkout as a token of our apologies. I do remember our conversation regarding the takeout of food outside of the breakfast area; for health code reasons we cannot allow food to be taken out of that area. I do apologize that you felt singled out about me relaying the policies of the hotel. We will take your feedback to fine tune our operations. We hope you have a wonderful weekend, and thank you for choosing the Country Inn & Suites Novi. Best Regards, Andrew S.
Everything was good except the hot tub was a little dirty. Water needs to be changed or treated. And then put a sign up that says must shower before entering.
Dear Guest, We are pleased your overall stay was enjoyable. Our apologies regarding the condition of the hot tub; I will forward your complaint to our Engineering department. We hope to see you again soon so that we may exceed your stay expectations. Best Regards, Andrew S.
Staff was great and helpful at all times. thanks you
Dear Guest, Thank you for your kind words, we are thrilled you enjoyed your time at our hotel. We hope to see you again soon. Sincerely, Andrew S.
Friendly staff and the facilities are very well maintained. excellent!!!
Dear Guest, Thank you for sharing your stay experience with us, we appreciate your feedback. We look forward to welcoming you again soon. Best Regards, Andrew S.
Dear Guest, We are happy you enjoyed your time at our hotel! We look forward to seeing you again soon! Best Regards, Andrew S.