They didn’t charge the sheets and the pillows and they didn’t clean the room at all when we arrived at the hotel
Very disappointing. This hotel is very rundown and nothing like the photos. Overgrown weeds in the parking lot and people loitering in front of the parking lot.
Booked a room with a kitchenette area bt it did not have one and stayed there a whole week and they did not change our bed sheets one time.Only gave us towels when needed.
My second stay in the same week and a better room this time.
Shopping near hotel on 28th St
The property was fine, the beds were comfortable and clean. However, the room smelled musty, like there was mold in the air conditioner that needs to be cleaned. The quality of the food at breakfast leaves much to be desired. Overall, things were fine, but just OK. I just didn’t really seem so clean. Didn’t smell clean.
Not the best and not the worst! Ok and affordable.
Nice clean hotel room
If you need a place to sleep this place is fine. However, there was what appeared to be black mold on the ceiling above the very outdated shower. This hotel is still using Covid 19 as and excuse to not serve a traditional hotel breakfast or service their vending machines at least on the third floor. Even the juices provided in the breakfast area were watered down. Can provide pictures of the mold if requested.
Very convenient to GRR Airport, convenient for travelers; building a little run down, pillows to soft and squishy, a little difficult to properly regulate the room temperature, either a little too cool or a little too warm.
Clean and convenient
Nothing at all very dirty and lots of other things have pis not good and try now for days to get some kind of refund
Easy check in, room as described.
We liked the location, there were plenty of dinning options, and although it was close to the main road it was still nice and quiet.
Terrible condition of the hotel: an old mobile home parked in the hotel’s parking lot seem to be that somebody lived there and the weed smell was so strong, as soon as you walk in you find a semi dark lobby with floor full of dirt and mud, rugs super stained with mud like people use the to Clean their shoes, the carpet in the stairs the same story, the room smelled like the carpet was never cleaned, the pipes in the shower make all kinds of noises, no hot water and the towels super old and stained. I booked two nights but had to leave early morning after the first night, couldn’t stand it.
Needs to be updated. I did not like the smell or the condition of the hot tub.
Within a short walk of MSA Fieldhouse, Baymont by Wyndham Grand Rapids Airport is within 2 miles (3 km) of Patterson Ice Center. This 92-room hotel has free in-room WiFi, free self parking, and a gym.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Guests of Baymont by Wyndham Grand Rapids Airport enjoy a gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 15 per room one-way. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
They didn’t charge the sheets and the pillows and they didn’t clean the room at all when we arrived at the hotel
Very disappointing. This hotel is very rundown and nothing like the photos. Overgrown weeds in the parking lot and people loitering in front of the parking lot.
Hello Jeffrey, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Booked a room with a kitchenette area bt it did not have one and stayed there a whole week and they did not change our bed sheets one time.Only gave us towels when needed.
Hello Brandi, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place, we are doing our best with what limited staff we have available. Also working to keep from cross-contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.
My second stay in the same week and a better room this time.
Hello thomas, Thank you for your valuable opinion regarding our room. We hope to see you again in the future. Thank you for your valuable business.
Shopping near hotel on 28th St
Hello Michael T, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.
The property was fine, the beds were comfortable and clean. However, the room smelled musty, like there was mold in the air conditioner that needs to be cleaned. The quality of the food at breakfast leaves much to be desired. Overall, things were fine, but just OK. I just didn’t really seem so clean. Didn’t smell clean.
Hello Karen, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
Hello Ray, On behalf of our entire staff thank you for staying with us and for rating your stay.,
Not the best and not the worst! Ok and affordable.
Hello Charzell, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
Hello Glenn,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
Nice clean hotel room
Hello Dana, Thank you so much for the incredible rating. We look forward to your next visit!
Hello Aiman, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!